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Tru by Hilton Naperville Chicago

2.5 star property

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Photo gallery for Tru by Hilton Naperville Chicago

Reception
Snack bar
Exterior
Basic Double Room, 2 Queen Beds | Desk, bed sheets
Business center

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Housekeeping
$94
includes taxes & fees
Nov 9 - Nov 10

Explore the area

View in a map
1809 WEST DIEHL RD, Naperville, IL, 60563
  • Place, Chicago Premium Outlets
    ‪5 min drive‬
  • Place, Riverwalk Park
    ‪9 min drive‬
  • Place, Riverwalk
    ‪9 min drive‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪36 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible, Bathtub | Desk, bed sheets

Room, 1 King Bed, Accessible, Bathtub

8.0 out of 10
Very good
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Desk, bed sheets

Room, 1 King Bed

9.2 out of 10
Wonderful
(62 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Desk, bed sheets

Room, 1 King Bed, Accessible (Hearing)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Desk, bed sheets

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, bed sheets

Room, 2 Queen Beds, Accessible (Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Desk, bed sheets

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

10.0 out of 10
Exceptional
(5 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Desk, bed sheets

Room, 2 Queen Beds, Accessible, Bathtub

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Basic Double Room, 2 Queen Beds

Basic Double Room, 2 Queen Beds | Desk, bed sheets

Basic Double Room, 2 Queen Beds

9.4 out of 10
Exceptional
(59 reviews)
  • 498 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for King Room-Hearing Accessible

Towels

King Room-Hearing Accessible

  • Sleeps 2

View all photos for Guest Room With 1 King Bed, Roll-in Shower-Mobility/Hearing Accessible

Towels

Guest Room With 1 King Bed, Roll-in Shower-Mobility/Hearing Accessible

  • Sleeps 2

View all photos for King Room With Tub-Mobility Accessible

Bathroom | Towels

King Room With Tub-Mobility Accessible

  • Sleeps 2

View all photos for Guest Room With 2 Queen Beds And Walk In Shower

Towels

Guest Room With 2 Queen Beds And Walk In Shower

  • Sleeps 4

View all photos for Room With Two Queen Beds-Hearing Accessible

Towels

Room With Two Queen Beds-Hearing Accessible

  • Sleeps 4

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

  • Sleeps 4

View all photos for Guest Room With 2 Queen Beds And Tub-Mobility Accessible

Towels

Guest Room With 2 Queen Beds And Tub-Mobility Accessible

  • Sleeps 4

King Room With Walk-in Shower

  • Sleeps 2

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About this property

Tru by Hilton Naperville Chicago

Naperville hotel with indoor pool
Along with an indoor pool, this smoke-free hotel has a fitness center and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, dry cleaning, and a 24-hour front desk.
Tru by Hilton Naperville Chicago offers 121 accommodations. 50-inch Smart televisions come with satellite channels. Bathrooms include bathtubs or showers. Housekeeping is provided daily.
Recreational amenities at the hotel include an indoor pool and a fitness center.
Tru by Hilton Naperville Chicago features an indoor pool and a fitness center. Wired and wireless Internet access is complimentary. A business center is on site. A complimentary breakfast is offered each morning. This business-friendly hotel also offers coffee/tea in a common area, dry cleaning/laundry services, and a front-desk safe. Complimentary self parking is available on site.

Tru by Hilton Naperville Chicago is a smoke-free property.

Guests are offered a complimentary buffet breakfast each morning.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Towels provided

Entertainment

  • 50-inch smart TV with cable/satellite channels

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay (maximum USD 100 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 50 per pet, per stay (maximum USD 100 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Tru by Hilton Naperville
Tru by Hilton Naperville Chicago Hotel
Tru by Hilton Naperville Chicago Naperville
Tru by Hilton Naperville Chicago Hotel Naperville

Tru by Hilton Naperville Chicago Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 558 out of 857 reviews
Rating 8 - Good. 163 out of 857 reviews
Rating 6 - Okay. 71 out of 857 reviews
Rating 4 - Poor. 28 out of 857 reviews
Rating 2 - Terrible. 37 out of 857 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Emmanuel

Stayed 1 night in Aug 2025

8/10 Good

Erin

Stayed 4 nights in Jul 2025

6/10 Okay

April

Liked: Cleanliness, staff & service, property conditions & facilities

Fine, but not the quality we've experienced before

Check in was easy. The lobby and room were clean and spacious. There were info boards near the elevators that we found helpful. Breakfast day one was fine, but day 2, they were out of breakfast meat and then ran out of eggs. The beds were not comfortable (personal opinion) and VERY squeaky. Any time one of us rolled over, the noise woke the other person. Housekeeping did not make the beds, but did replace towels and empty the trash. Overall, it was ok, but we've always had excellent and comfortable experiences with Hilton properies.
Stayed 3 nights in Jul 2025

10/10 Excellent

Kameron

Stayed 2 nights in Jul 2025

10/10 Excellent

Darla

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

8/10 Good

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and kind. Though the room could have been cleaner and the quality of the mattress was just okay for the price, it was great for a long weekend.
Stayed 4 nights in Jul 2025

6/10 Okay

janet

Disliked: Staff & service
1-2 staff not communicating well especially during checking out , felt ackward
Stayed 3 nights in Jul 2025

8/10 Good

kamisha

Stayed 2 nights in Jul 2025

10/10 Excellent

Jeffrey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
Stayed 1 night in Jul 2025

10/10 Excellent

Armando

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and great staff
Stayed 4 nights in Jul 2025

8/10 Good

Lawrence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pretty good

The stay was fine. The front desk agent at check in was incredibly friendly and efficient. I wish I could remember her name. Same at check out. The public areas were a bit disheveled. However, the hotel was filled with families in town for a youth basketball tournament, which I'm sure created some challenges. Breakfast was very mediocre.
Stayed 1 night in Jul 2025

10/10 Excellent

Srinivas Manoj Kumar

Traveled with family
Liked: Cleanliness
Very clean rooms
Stayed 1 night in Jul 2025

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Terry, Lexington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was convenient. Breakfast was included with our reservation though there wasn’t much of a selection. This was an okay place to stay.
Stayed 2 nights in Jul 2025

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Property looked fresh and well maintained. Only problem was finding the entrance from the main road!
Stayed 2 nights in Jun 2025

8/10 Good

Lois

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The entire hotel shares one microwave

The hotel and staff were great! My 6 night stay was quiet and there is a restaurant within walking distance from the hotel. The hotel has created a friendly family environment with family activities like pool and games. What I didn't like was there was no closet to hang your clothing or drawers to place clothing in. If you prefer living out of your luggage, this would not be an issue for you. There was a small area over the table that the refrigerator sat in where you could hang 6 items.. I felt the smell of anything eaten in the room would be on my hanging clothes. What I didn't like was, there is no microwave in the rooms. If you want to warm your food, you must go to the lobby and place your food in the community microwave. I did not like having to go up and down just to warm my food. Very surprised at a Hilton hotel requiring such nonsense.
Stayed 6 nights in Jul 2025

8/10 Good

April L

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time staying at this location. New Year's Eve and the Fourtb of July. Both trips were overnight staycations. Both times we brought our dog and i would stay at this location again. Clean and friendly, welcoming staff. Would have given it 5 stars but the mattress was a little too soft for my liking. My back would have started to hurt me if we had stayed longer. Overall, great location, easy to get to and 10 minutes from all of the shopping and restaurants.
Stayed 1 night in Jul 2025

10/10 Excellent

fabiola

Traveled with family and small children
Liked: Amenities
Perfect
Stayed 1 night in Jul 2025

4/10 Poor

Tori

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Our room was not properly cleaned.
Stayed 2 nights in Jul 2025

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Marsha

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Front desk staff weren’t very friendly. Never said welcome just “you got a reservation?, good morning, or good evening. Breakfast in lobby was sparse no matter what time you went down and not a big selection. Had a waiver that had to be signed at front desk at check in for no loud music or noise after 10pm, no vaping. The need for a waiver had us questioning what type of establishment we had booked. Will not book this property in the future.
Stayed 4 nights in Jul 2025

6/10 Okay

miguel

Traveled with family
Liked: Cleanliness
I travel with my wife and my daughter the room was to small for 2 beds
Stayed 3 nights in Jun 2025

8/10 Good

Belinda

Liked: Property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were great, very polite!
Stayed 1 night in Jun 2025

6/10 Okay

James, Erie

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
There was one man who helped us at the front desk get extra blankets for a small child and he was amazing at helping us, even though he was solo working the front! However, the morning staff wasn't friendly...the ladies in the breakfast area weren't helpful when asked for more forks. She brought 2 out and didn't replenish for anyone else. Teenage girls eating pancakes with spoons was the result. She stood by on her phone and chatting w the front desk lady as nothing was refilled in the breakfast area. If you want breakfast w your stay, don't stay here.
Stayed 1 night in Jun 2025