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Tru by Hilton Naperville Chicago

2.5 star property

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Photo gallery for Tru by Hilton Naperville Chicago

Reception
Basic Double Room, 2 Queen Beds | Desk, bed sheets
Business center
Exterior
Snack bar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Housekeeping
$87
includes taxes & fees
Dec 21 - Dec 22

Explore the area

View in a map
1809 WEST DIEHL RD, Naperville, IL, 60563
  • Place, Topgolf
    ‪2 min drive‬
  • Place, Michigan Avenue
    ‪45 min drive‬
  • Place, Wrigley Field
    ‪52 min drive‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪38 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible, Bathtub | Desk, bed sheets

Room, 1 King Bed, Accessible, Bathtub

8.0 out of 10
Very good
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Desk, bed sheets

Room, 1 King Bed

9.2 out of 10
Wonderful
(64 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Desk, bed sheets

Room, 1 King Bed, Accessible (Hearing)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Desk, bed sheets

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, bed sheets

Room, 2 Queen Beds, Accessible (Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Desk, bed sheets

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

10.0 out of 10
Exceptional
(5 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Desk, bed sheets

Room, 2 Queen Beds, Accessible, Bathtub

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Basic Double Room, 2 Queen Beds

Basic Double Room, 2 Queen Beds | Desk, bed sheets

Basic Double Room, 2 Queen Beds

9.4 out of 10
Exceptional
(59 reviews)
  • 498 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for King Room-Hearing Accessible

Towels

King Room-Hearing Accessible

  • Sleeps 2

View all photos for Guest Room With 1 King Bed, Roll-in Shower-Mobility/Hearing Accessible

Towels

Guest Room With 1 King Bed, Roll-in Shower-Mobility/Hearing Accessible

  • Sleeps 2

View all photos for King Room With Tub-Mobility Accessible

Bathroom | Towels

King Room With Tub-Mobility Accessible

  • Sleeps 2

View all photos for Guest Room With 2 Queen Beds And Walk In Shower

Towels

Guest Room With 2 Queen Beds And Walk In Shower

  • Sleeps 4

View all photos for Room With Two Queen Beds-Hearing Accessible

Towels

Room With Two Queen Beds-Hearing Accessible

  • Sleeps 4

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

  • Sleeps 4

View all photos for Guest Room With 2 Queen Beds And Tub-Mobility Accessible

Towels

Guest Room With 2 Queen Beds And Tub-Mobility Accessible

  • Sleeps 4

King Room With Walk-in Shower

  • Sleeps 2

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Reception
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  • Breakfast included
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4.5 out of 5, Wonderful, 1,007 reviews
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About this property

Tru by Hilton Naperville Chicago

Naperville hotel with indoor pool
Along with an indoor pool, this smoke-free hotel has a fitness center and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, dry cleaning, and a 24-hour front desk.
Tru by Hilton Naperville Chicago offers 121 accommodations. 50-inch Smart televisions come with satellite channels. Bathrooms include bathtubs or showers. Housekeeping is provided daily.
Recreational amenities at the hotel include an indoor pool and a fitness center.
Tru by Hilton Naperville Chicago features an indoor pool and a fitness center. Wired and wireless Internet access is complimentary. A business center is on site. A complimentary breakfast is offered each morning. This business-friendly hotel also offers coffee/tea in a common area, dry cleaning/laundry services, and a front-desk safe. Complimentary self parking is available on site.

Tru by Hilton Naperville Chicago is a smoke-free property.

Guests are offered a complimentary buffet breakfast each morning.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Towels provided

Entertainment

  • 50-inch smart TV with cable/satellite channels

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay (maximum USD 100 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 50 per pet, per stay (maximum USD 100 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Tru by Hilton Naperville
Tru by Hilton Naperville Chicago Hotel
Tru by Hilton Naperville Chicago Naperville
Tru by Hilton Naperville Chicago Hotel Naperville

Tru by Hilton Naperville Chicago Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 572 out of 879 reviews
Rating 8 - Good. 168 out of 879 reviews
Rating 6 - Okay. 73 out of 879 reviews
Rating 4 - Poor. 28 out of 879 reviews
Rating 2 - Terrible. 38 out of 879 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dumitru

Stayed 1 night in Aug 2025

10/10 Excellent

Ulagammal

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super cool!

Liked the two day stay in Tru by Hilton. Very clean, spacious and comfortable. Friendly staff.
Stayed 2 nights in Aug 2025

10/10 Excellent

Andre

Stayed 2 nights in Aug 2025

8/10 Good

Girivasan

Stayed 1 night in Aug 2025

10/10 Excellent

Sivakumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place to stay

Nice place for stay
Stayed 1 night in Jul 2025

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beds good stuff great area
Stayed 1 night in Aug 2025

10/10 Excellent

Makenzie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, good free breakfast, clean and bright “boutique” style hotel.
Stayed 2 nights in Aug 2025

2/10 Terrible

Charles

Stayed 1 night in Aug 2025

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Y
Stayed 3 nights in Aug 2025

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
I came back from a long day helping family and was not given towels. Too late in the evening to go and ask... disappointed.
Stayed 2 nights in Aug 2025

10/10 Excellent

Parish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Jaisy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Magnolia

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favorite places to stay at the Hilton franchise.
Stayed 3 nights in Aug 2025

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the modern decor, love the clean spacious room, love the closeness to the highway, restaurants and shopping. But what I love the most is the friendly staff, the activity handwritten suggestion wall and the billiard right beside a beautiful hand painted wall of Naperville. Tru was truly the best overall hotel experience my family and I had during our long US roadtrip, 5 st🌟rs all the way!!!
Stayed 1 night in Aug 2025

10/10 Excellent

Teresa, Hiawassee

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel and stay here whenever we pass through Naperville. It’s clean and comfy and has everything you could need! Pet friendly and near all shopping and restaurants.
Stayed 1 night in Aug 2025

8/10 Good

Erica

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Brian

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Very average. Does the trick if you just need a place to sleep. There is literally nothing around the building.
Stayed 1 night in Aug 2025

4/10 Poor

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good except the hotel alarm went off without us setting it, at 0530 and 0600.
Stayed 1 night in Aug 2025

10/10 Excellent

Magnolia

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, safe & clean room to stay during a season visiting family in Chicago.
Stayed 1 night in Aug 2025

6/10 Okay

Elisha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is our 2nd stay at this Tru hotel location. We absolutely loved our first stay, so we came back. The room was clean but the bathroom smelled weird and there was yellow droplets on the seat of the toilet - it looked like pee? Had to go out and buy disinfectant products to wipe down the toilet and the shower stall didn’t really look clean either so I cleaned that as well.
Stayed 1 night in Aug 2025

10/10 Excellent

Myiesha

Stayed 8 nights in Jul 2025

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Gym equipment needed repair. Housekeeping every other day.
Stayed 4 nights in Aug 2025

2/10 Terrible

Emmanuel

Stayed 1 night in Aug 2025

8/10 Good

Erin

Stayed 4 nights in Jul 2025