6/10 Okay
Shikha
Traveled with family
Jul 19, 2025
Liked: Cleanliness
Disliked: Amenities
The hotel is clean and decent, and both check-in and checkout were smooth. However, several service-related issues affected our experience:
• No room service: Guests are required to go down to the guest services desk for any assistance.
• Breakfast: Included in our booking, but the quality was just average.
• No complimentary water: Water bottles were not provided—you have to purchase them.
• Toiletries: Some basic items were for sale. Shaving cream was supposed to be complimentary, but it was out of stock.
• No housekeeping: Housekeeping did not clean or refresh the room during our entire 2-night stay.
• No locker in the room: There was no safe to secure valuables.
• Room number issue: Our room had no number plate outside, making it hard to identify.
• Airport shuttle: It was included in our booking, but we did not use the service.
• Invoice issue: The hotel refused to provide an invoice because we booked through Expedia, even though every other hotel we’ve booked this way has given one.
Overall, while the property was clean and functional, the lack of basic amenities and guest-friendly service was disappointing.
Shikha
Stayed 2 nights in Jul 2025