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Hotel Chicago West Loop, SureStay Collection by Best Western

2.5 star property

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Photo gallery for Hotel Chicago West Loop, SureStay Collection by Best Western

Front of property - evening/night
Standard Room, 1 King Bed, Accessible, Non Smoking | Premium bedding, down comforters, in-room safe, desk
Lobby
Breakfast area
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Housekeeping
  • Gym
  • Free WiFi
  • 24/7 front desk
  • Air conditioning
  • Pet friendly
$130
includes taxes & fees
Nov 16 - Nov 17

Explore the area

View in a map
1622 W Jackson Blvd, Chicago, IL, 60612
  • Place, United Center
    ‪8 min walk‬
  • Place, University of Illinois Chicago
    ‪10 min walk‬
  • Place, Millennium Park
    ‪4 min drive‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(9 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

7.0 out of 10
Good
(7 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking

Standard Room, 1 Double Bed, Accessible, Non Smoking | Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 Double Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room) | Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 Double Bed, Non Smoking (Small Room)

  • Sleeps 2
  • 1 Double Bed

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About this property

Hotel Chicago West Loop, SureStay Collection by Best Western

Hotel in Near West Side
Along with a 24-hour fitness center, this hotel has a 24-hour business center and coffee/tea in a common area. WiFi in public areas is free. Other amenities include a business center, concierge services, and a 24-hour front desk.
Hotel Chicago West Loop, SureStay Collection by Best Western offers 115 accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
A computer station is located on site and wireless Internet access is complimentary. A 24-hour business center is on site. This business-friendly hotel also offers a 24-hour fitness center, a vending machine, and multilingual staff.

Hotel Chicago West Loop, SureStay Collection by Best Western has designated areas for smoking.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (48 inch wide door)
  • Portable shower seat
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Built in 2016
  • Designated smoking areas (fines apply)
  • Traditional architecture

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 2:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, key retrieval

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay
Service animals are welcome, and are exempt from fees
1 total (up to 25 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
Property Registration Number 60612

Property is also known as

Hotel Illinois Medical District
Chicago Illinois Medical District
Hotel Chicago Illinois Medical District
Hotel Loop
Hotel Chicago West Loop

Hotel Chicago West Loop, SureStay Collection by Best Western Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 485 out of 1026 reviews
Rating 8 - Good. 255 out of 1026 reviews
Rating 6 - Okay. 146 out of 1026 reviews
Rating 4 - Poor. 76 out of 1026 reviews
Rating 2 - Terrible. 64 out of 1026 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Chill stay

Stayed 1 night in Jul 2025

8/10 Good

Bessie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Nice hotel and short walk to the united center . Staff was very friendly. Felt like a pretty safe area
Stayed 2 nights in Jul 2025

10/10 Excellent

Aditya

Stayed 2 nights in Jul 2025

10/10 Excellent

Chastity

Stayed 2 nights in Jun 2025

4/10 Poor

Ryan

Stayed 2 nights in Jul 2025

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So glad I chose this hotel. It was the perfect location for the event we attended. We felt safe walking back and forth even in the late evening. The staff was friendly and acknowledged us every time we came or left.
Stayed 3 nights in Jul 2025

6/10 Okay

Joann

Business traveler, Traveled with pets, Traveled with family
Liked: Property conditions & facilities
Disliked: Amenities
I liked the beautiful shower and that's it. The mattress on the bed was like sleeping on a huge pillow. The bed that was supposed to sleep two was uncomfortable. The room was small. You couldn't get 8n contact with staff right away. This place was eerily quiet.
Stayed 2 nights in Jul 2025

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room and bathroom was clean. The bed and pillows were very comfortable. The front desk was very polite and friendly. The rooms arent very big but they have everything you need. They also offer a gated parking area.
Stayed 1 night in Jul 2025

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad for the price. It was near the event we were attending. Room was small, but comfortable. The only bad thing about our stay was there was ants in the shower it looks like they might’ve used bug spray because they were dying in the shower. Front desk associates were very nice.
Stayed 1 night in Jul 2025

4/10 Poor

Verified traveler

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort

For real. Don't do it.

After being delayed for hours at the airport, I finally landed in Chicago. I got to the hotel, my uber left, and I approached the door, in an area of Chicago that is relatively unsafe (like many in the city.) I had about $10k worth of camera gear in my backpack, keep in mind. The door is LOCKED, and though I had a clear view of the front desk, NO ONE is there. For at least 10-15 minutes, I'm stranded at night and feeling very unsafe. I call the front desk with the number listed. UNKNOWN NUMBER. I was starting to freak out a bit, and then the front desk guy FINALLY appeared out of the ether. He said he was the only one working and apologized, and I did feel bad for him, but that just wasn't an ok experience. Also, any time I needed to ring the front desk once I was in my very underwhelming room, I would just get this weird alarm type of tone in my ear. I never got through after a dozen attempts throughout my 2 night stay. Honestly - just pay the extra hundred or so for the Hyatt. It will pay dividends.
Stayed 2 nights in Jul 2025

6/10 Okay

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My concert weekend in Chicago!!

I chose this hotel so that I could be close to the United Center as i had 2 concerts to attend during my stay. The location is perfect for anyone wanting to be able to walk to the United Center and have a few food establishments close. The staff was extremely polite and made me feel comfortable. If you need parking they do have a limited amount of parking passes. These passes are purchased for $25 a day. I arrived Saturday and received mine but some ppl arriving on Monday were not able to park in the hotels lot. There is not a hot breakfast but they did have fruit cups, pop tarts, and maybe breakfast (I cant remember). The room was great for 1 person. Plenty of space to store things and hang your clothes. My only issues were the water pressure on the toilet and their pillows are so soft (i like mine firm).
Stayed 3 nights in Jul 2025

6/10 Okay

Becky

Stayed 1 night in Jul 2025

4/10 Poor

Sarah

Disliked: Amenities
Tv did not work and bed wasnt made properly!
Stayed 2 nights in Jul 2025

10/10 Excellent

Cathie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Budget Friendly Quick Stay

Pulling up to the hotel you’re not sure what you’re getting but once inside he check in process was quick they were very nice the property was clean, Room was decent..it was walkable to United center. I’d stay there again.
Stayed 1 night in Jul 2025

8/10 Good

Lindsay

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2025

4/10 Poor

Gedalliah

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property is not up to standard, the rooms only have either full size beds or kings size. Rooms were dirty and the Manger has a I don’t care attitude. Only good things about this hotel it’s a few blocks over from the United Center. I wouldn’t stay at this hotel ever again.
Stayed 2 nights in Jun 2025

2/10 Terrible

Andres

Disliked: Cleanliness, amenities
terrible place
Stayed 2 nights in Jun 2025

2/10 Terrible

Ed

Stayed 2 nights in Apr 2025

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wanted to thank the staff that were there the night we checked in. We had spent a long day at the hospital and my dad couldn't get the tv to work. A young man on the staff came upstairs and was patient and got it up and running. The kindness after a long couple of weeks was appreciated!
Stayed 2 nights in Jun 2025

8/10 Good

Floyd

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Mira

Stayed 1 night in Jun 2025

8/10 Good

Theresa

Stayed 2 nights in Jun 2025

8/10 Good

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, accessible to other places, friendly staff
Stayed 4 nights in Jun 2025