See all properties

Holiday Inn Chicago Dwtn - The Mart by IHG

3.0 star property

Choose dates to view prices

Photo gallery for Holiday Inn Chicago Dwtn - The Mart by IHG

Exterior
Indoor wedding
Premium bedding, in-room safe, desk, laptop workspace
Meeting facility
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Parking available
  • Housekeeping
$141
includes taxes & fees
Nov 24 - Nov 25

Explore the area

View in a map
350 West Wolf Point Plaza, Building 2, Chicago, IL, 60654
  • Place, Merchandise Mart
    ‪2 min walk‬
  • Place, Chicago Riverwalk
    ‪11 min walk‬
  • Place, Millennium Park
    ‪16 min walk‬
  • Airport, Chicago, IL (MDW-Midway Intl.)
    ‪16 min drive‬

Room options

View all photos for Premium Room

Premium bedding, in-room safe, desk, laptop workspace

Premium Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room

Premium bedding, in-room safe, desk, laptop workspace

Standard Room

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(23 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Chicago Skyline View)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Chicago Skyline View)

8.8 out of 10
Excellent
(36 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 2 Queen Beds

9.0 out of 10
Wonderful
(28 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Chicago Skyline View)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds (Chicago Skyline View)

8.8 out of 10
Excellent
(39 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Chicago Skyline View)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed (Chicago Skyline View)

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible (Communications)

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Communications, Skyline View)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Communications, Skyline View)

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Accessible (Communications, Mobil, Roll-In Shower)

Combined shower/tub, eco-friendly toiletries, hair dryer, towels

Premium Room, 2 Queen Beds, Accessible (Communications, Mobil, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Premium Room, 1 King Bed, Accessible (Mobility, Accessible Tub) | Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Accessible, City View (Mobility, Accessible Tub)

Premium Room, 2 Queen Beds, Accessible, City View (Mobility, Accessible Tub) | Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 2 Queen Beds, Accessible, City View (Mobility, Accessible Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Combined shower/tub, eco-friendly toiletries, hair dryer, towels

Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-In Shower)

Combined shower/tub, eco-friendly toiletries, hair dryer, towels

Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Bar (on property)
voco Chicago Downtown - Riverwalk by IHG
  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, 3,267 reviews
voco Chicago Downtown - Riverwalk by IHG

About this property

Holiday Inn Chicago Dwtn - The Mart by IHG

3-star hotel in Downtown Chicago
This smoke-free hotel features 2 restaurants, an indoor pool, and a 24-hour fitness center. WiFi in public areas is free. Other amenities include a sauna, a microwave in a common area, and conference space.
Holiday Inn Chicago Dwtn - The Mart by IHG offers 228 accommodations with iPod docking stations and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. 49-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining is available at one of the hotel's 2 restaurants. A computer station is located on site and wireless Internet access is complimentary. In addition to an indoor pool, Holiday Inn Chicago Dwtn - The Mart by IHG provides a sauna and a 24-hour fitness center. Event facilities measuring 25000 square feet (2323 square meters) include conference space. This business-friendly hotel also offers a vending machine, multilingual staff, and gift shops/newsstands. Concierge services and wedding services can be provided. Onsite parking is available (surcharge). A total renovation of this property was completed in July 2022.

Holiday Inn Chicago Dwtn - The Mart by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and noon.
Riverbend - Onsite restaurant.
Waterview - Onsite restaurant. Guests can enjoy drinks at the bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (USD 61 per day)
  • Wheelchair-accessible van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to noon on weekends; USD 26 to 32 for adults and USD 16 to 23 for children
  • 2 restaurants

Restaurants on site

  • Riverbend
  • Waterview

Things to do

  • 24-hour gym
  • Indoor pool
  • Sauna
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 15 meeting rooms
  • 25,000 square feet of conference space
  • Computer station

Outdoors

  • On the riverwalk

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Fixed shower seat
  • Magnifying mirror
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Renovated entire property - July 2022
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 49-inch LCD TV with premium cable channels
  • iPod dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 50.00
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
4 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 26 to 32 for adults, and USD 16 to 23 for children
  • Covered self parking fee: USD 61 per day (in/out privileges)
  • Early check-in fee: USD 50.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 5:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Chicago-Mart Plaza Holiday Inn
Holiday Inn
Holiday Inn Chicago-Mart Plaza
Holiday Inn Hotel Chicago-Mart Plaza
Chicago Holiday Inn
Holiday Inn Chicago - Mart Plaza Hotel Chicago
Holiday Inn Mart Plaza
Holiday Inn Chicago-Mart Plaza River North Hotel
Holiday Inn River North Hotel
Holiday Inn Chicago-Mart Plaza River North
Holiday Inn River North
Chicago Dwtn The Mart By Ihg
Holiday Inn Chicago Mart Plaza River North
Holiday Inn Chicago Dwtn The Mart an IHG Hotel
Holiday Inn Chicago Dwtn - The Mart by IHG Hotel
Holiday Inn Chicago Dwtn Wolf Point an IHG Hotel
Holiday Inn Chicago Dwtn - The Mart by IHG Chicago
Holiday Inn Chicago Mart Plaza River North an IHG Hotel
Holiday Inn Chicago Dwtn - The Mart by IHG Hotel Chicago

Holiday Inn Chicago Dwtn - The Mart by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1261 out of 1960 reviews
Rating 8 - Good. 385 out of 1960 reviews
Rating 6 - Okay. 163 out of 1960 reviews
Rating 4 - Poor. 75 out of 1960 reviews
Rating 2 - Terrible. 76 out of 1960 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Emelda

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very out dated! The covers to the air conditioner/heating untie were falling off. The bed sheets and pillowcases had noticeable stains on them with colors of red and brown! It seems as if the bed was just made and no linen replaced. There was a horrible smell of mildew in the hallways. The soap dispenser in the shower was as old and needed to be filled up. I would not recommend this hotel to anyone. When I addressed the matters the staff was very rude!
Stayed 2 nights in Jul 2025

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
It was excellent!!!
Stayed 6 nights in Jul 2025

10/10 Excellent

Endel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, great staff, clean and near Dwtn
Stayed 5 nights in Jul 2025

10/10 Excellent

Conrad

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Jul 2025

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

2/10 Terrible

Ana

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Not so good no shuttle no service it’s so inconvenient. Magdalene is a cashier at the Market, she is very friendly and helpful.
Stayed 3 nights in Jul 2025

4/10 Poor

Fabian

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The check in was a bad experience. They could not find my reservation and apparently, they had given my room to another guest. The desk person made me feel like it was my fault and didn't even apologize. Also, every guest was getting. Piece of complimentary chocolate and they didn't give us ours.
Stayed 2 nights in Jul 2025

8/10 Good

Samantha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Convenient to public transport and restaurants. Amazing staff especially in the hotel restaurant.
Stayed 3 nights in Jul 2025

10/10 Excellent

JohnXerlan

Stayed 1 night in Jul 2025

10/10 Excellent

Kyle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a wonderful stay! Amazing recommendations and I’m hoping to return again soon!
Stayed 3 nights in Jul 2025

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous views!
Stayed 1 night in Jul 2025

10/10 Excellent

James

Stayed 1 night in Jul 2025

10/10 Excellent

Austin

Liked: Staff & service, amenities, property conditions & facilities
Great hotel overall
Stayed 3 nights in Jul 2025

6/10 Okay

Curtis, Wilmington

Traveled with family
Liked: Staff & service, property conditions & facilities
Everything is based on what money will get you. No complimentary water, no late check out with our fee. Buffet breakfast was overpriced and mediocre. Staff has basically “meh” attitude. Location is great.
Stayed 3 nights in Jul 2025

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 3 nights in Jul 2025

10/10 Excellent

Monica

Traveled with family
Liked: Amenities, property conditions & facilities
Excellent communication 😄
Stayed 3 nights in Jun 2025

8/10 Good

Keith D

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very clean, modern and the staff is great. View from the room and proximity to river walk was excellent. Elevators can take some time, so all of them should be in operation especially on busy weekends.
Stayed 2 nights in Jul 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
This was right in downtown. The rooms were nice and the entire staff was very pleasant and accommodating, even those that were not on duty when we were there. This was a great value for the money to stay downtown.
Stayed 3 nights in Jul 2025

8/10 Good

Socorro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area.
Stayed 1 night in Jul 2025

10/10 Excellent

Tanvika

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful property view from room was very nice as well.
Stayed 2 nights in Jul 2025

10/10 Excellent

LaVonna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. My only draw back was there was no shuttle. This would not prevent me from booking there again.
Stayed 1 night in Jul 2025

10/10 Excellent

Ken

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Except for the clustering at the elevators it was a lovely stay.
Stayed 3 nights in Jul 2025

4/10 Poor

Maya

Liked: Cleanliness, room comfort
Disliked: Staff & service

Stay at your own risk lol

Before I checked in on the 18th, I was charged for half of the room deposit. When I arrive to the hotel and try to check in the front desk clerk, rang me up for the ENTIRE amount of the room price, plus the $200 security deposit fee.I explained to the clerk that I had already been charged for half of the room deposit and asked why I was being charged the full price again. She calls her manager and explains the situation to them over the phone. Now the new price I need to pay is the other half of the room plus the $200 security deposit. I pay the amount, and I get my key and head to the room. Upon arriving in the room there was no sofa bed, which on the website it was described to have, weird. I go to look at my bank account to check my bank statements, and I notice I was charged another $200 dollars. ( which I was told I was going to be refunded for, but why was I charged again for another $200? Without my knowledge? Fast forward to the last day when I am trying to check out, I was told that I had a charge on my account for $250. Which again was weird because I just paid the hotel over $1200, when my room total was $870. Klao was the manager on duty, who laughed & didn't really try to understand where I was coming from and the fact that the hotel took more money than they should have. She printed out receipts and asked if "it makes sense" because she did not want to waive the fee. After going back and forth with her she waived the extra $250 fee because I wasn't paying it!
Stayed 2 nights in Jul 2025

6/10 Okay

Kwanny, Shakopee

Traveled with family
Disliked: Property conditions & facilities
Property was close walk to most tourist attractions. Hotel was clean but rooms could be updated.
Stayed 2 nights in Jul 2025

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
The property was in a very nice location downtown and it was easy to walk or get a ride somewhere. The rooms were very clean, the hotel overall was very nice. The only issue we experienced was traffic with the elevators. It didn’t seem like they were all working and would get backed up as you had to transfer elevators from the lobby to get up to the rooms.
Stayed 3 nights in Jul 2025