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citizenM Chicago Downtown

4.0 star property

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Photo gallery for citizenM Chicago Downtown

Terrace/patio
Terrace/patio
View from property
Room, 1 King Bed, City View | View from room
Property entrance

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
80 East Wacker Place, Chicago, IL, 60601
  • Michigan Avenue
    ‪1 min walk‬
  • Chicago Riverwalk
    ‪2 min walk‬
  • Millennium Park
    ‪5 min walk‬
  • Chicago, IL (MDW-Midway Intl.)
    ‪32 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, City View

  • City view
  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

citizenM Chicago Downtown

4-star hotel in Downtown Chicago
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour business center, a coffee shop/cafe, and coffee/tea in a common area. Housekeeping is available on request.
CitizenM Chicago Downtown offers 280 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and irons/ironing boards. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Business amenities at this 4-star property consist of a 24-hour business center, 3 meeting rooms, and coworking spaces.

A computer station is located on site and wireless Internet access is complimentary. This business-friendly hotel also offers a fitness center, coffee/tea in a common area, and express check-in.

CitizenM Chicago Downtown is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
CanteenM - open 24/7 - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • CanteenM - open 24/7

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (60 inch wide door)
  • Hand-held showerhead
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 10 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2022
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels
  • iPad
  • iPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20.00 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Citizenm Chicago Chicago
CitizenM Chicago Downtown Hotel
CitizenM Chicago Downtown Chicago
CitizenM Chicago Downtown Hotel Chicago

citizenM Chicago Downtown Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 2295 out of 3051 reviews
Rating 8 - Good. 494 out of 3051 reviews
Rating 6 - Okay. 136 out of 3051 reviews
Rating 4 - Poor. 59 out of 3051 reviews
Rating 2 - Terrible. 67 out of 3051 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Izaih

Stayed 2 nights in Jan 2025

10/10 Excellent

Iurii

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and clean space
Stayed 3 nights in Feb 2025

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Daniel

Stayed 2 nights in Feb 2025

10/10 Excellent

Annaice

Liked: Cleanliness, staff & service, property conditions & facilities
Great time!!
Stayed 1 night in Jan 2025

6/10 Okay

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Everything is DIY
Stayed 1 night in Feb 2025

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of Lobby to Work, Meet, Relax. The Bar and Food Menu are Great & Open Late. Perfect and Reasonably Priced if you need a Hotel for just Sleeping.
Stayed 1 night in Feb 2025

10/10 Excellent

Dr. Richard

Stayed 2 nights in Jan 2025

2/10 Terrible

Roberto

Stayed 1 night in Jan 2025

8/10 Good

Tina, Feltham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel in a great location, easy access to both places to eat as well as shops. Walked to all the activities I had booked like the boat tour.
Stayed 2 nights in Feb 2025

10/10 Excellent

Beckham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Alika

Stayed 3 nights in Jan 2025

10/10 Excellent

jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Vanessa, Queens Village

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay!
Stayed 2 nights in Feb 2025

10/10 Excellent

Valeri

Liked: Property conditions & facilities
Quiet clean good service
Stayed 3 nights in Feb 2025

10/10 Excellent

Drielly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Joe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Jan 2025

8/10 Good

Naisa

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

franklin

Stayed 3 nights in Feb 2025

8/10 Good

Alcene

Liked: Cleanliness, staff & service, property conditions & facilities
The property is nice just didn’t like how the terrace was not open
Stayed 7 nights in Jan 2025

10/10 Excellent

Michael

Stayed 1 night in Feb 2025

10/10 Excellent

Jada

Stayed 1 night in Jan 2025

10/10 Excellent

Mark, New York

Stayed 1 night in Jan 2025

10/10 Excellent

Anubis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel
Stayed 2 nights in Jan 2025

10/10 Excellent

Kelsey

Stayed 1 night in Jan 2025