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Villa Balú

2.5 star property

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Photo gallery for Villa Balú

Reception
Hallway
Exterior
Junior Suite, Private Bathroom, Ground Floor | 1 bedroom, in-room safe, iron/ironing board, free WiFi
Porch

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Parking included
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
Av 7 Centro, Entre la 14-16, Bacalar, QROO, 77930
  • Place, Fort of San Felipe
    ‪5 min walk‬
  • Place, Laguna Bacalar Ecological Park
    ‪11 min walk‬
  • Place, Lake Bacalar
    ‪13 min walk‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪34 min drive‬

Room options

View all photos for Junior Suite, Private Bathroom, Ground Floor

Junior Suite, Private Bathroom, Ground Floor | 1 bedroom, in-room safe, iron/ironing board, free WiFi

Junior Suite, Private Bathroom, Ground Floor

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room, Private Bathroom, Tower

1 bedroom, in-room safe, iron/ironing board, free WiFi

Standard Double Room, Private Bathroom, Tower

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard

1 bedroom, in-room safe, iron/ironing board, free WiFi

Double Room Standard

  • 322 sq ft
  • Sleeps 4

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About this property

Villa Balú

Hotel in Bacalar Centro
Concierge services, a 24-hour front desk, and tour/ticket assistance are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a front-desk safe.
Villa Balú offers 12 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with premium cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Villa Balú features tour/ticket assistance, concierge services, and a front-desk safe. Public areas are equipped with complimentary wireless Internet access. Complimentary uncovered self parking is available on site.

Villa Balú is a smoke-free property.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Private picnics

Family friendly

  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Villa Balú Hotel Bacalar
Villa Balú Hotel
Villa Balú Bacalar
Villa Balú Hotel
Villa Balú Bacalar
Villa Balú Hotel Bacalar

Villa Balú Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 30 out of 68 reviews
Rating 8 - Good. 18 out of 68 reviews
Rating 6 - Okay. 8 out of 68 reviews
Rating 4 - Poor. 3 out of 68 reviews
Rating 2 - Terrible. 9 out of 68 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Esmirna

Stayed 2 nights in Apr 2025

2/10 Terrible

Lauren

Stayed 2 nights in Jul 2024

6/10 Okay

Esteban

Traveled with partner
Liked: Staff & service
De costos muy accesibles para su variedad de habitaciones. A unas 4 cuadras del centro de Bacalar caminando El estacionamiento principalmente es en calles alternas
Stayed 2 nights in Apr 2024

10/10 Excellent

Marisol

Stayed 1 night in May 2024

10/10 Excellent

Marisol

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very clean and staff is very nice.
Stayed 1 night in May 2024

10/10 Excellent

Deneen

Stayed 1 night in Feb 2024

10/10 Excellent

Chun

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Romantic structures. Walkable to tourist spots
Stayed 2 nights in May 2023

10/10 Excellent

matthew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value for the money, nicely decorated, and very close to stores and restaurants. I highly recommend
Stayed 1 night in Mar 2023

10/10 Excellent

Lorena, Gresham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great services..

10/10 Excellent

Alfonso

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay in Bacalar town.

A great place to stay. Good price and accessible to the town. DOes not have lagoon access but it certainly provides nice rooms, clean, comfortable, non pretentious. A lot lot better than any of the accommodations that I have tried in town, although unfortunately it is away from the water. Highly recommended.
Stayed 1 night in Mar 2021

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Must come back

Exelent location for the price
Stayed 1 night in Dec 2020

2/10 Terrible

Schiffino, Ciudad de México

Traveled with family
Disliked: Property conditions & facilities
Staff al momento de recibirnos sin protección ni cumplir protocolos, demasiado ruido en las habitaciones, se oye todo si van descansar no es el lugar, internet no funcionaba
Stayed 1 night in Aug 2020

10/10 Excellent

Carlos

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful in Bacalar

everything was excellent! the hotel was super cute and clean the people there were amazing did my trip to bacalar one of the best.
Stayed 2 nights in Mar 2020

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a 2 double bed bedroom and they gave me a single bed bedroom
Stayed 1 night in Apr 2019

2/10 Terrible

NICHOLAS

Avoid - overpriced and much better options around

Poor value - room with no windows, paper thin walls to corridor and bathroom door is a joke. Terrible breakfast. Disengaged staff. Internet doesn't work in rooms, only in the lobby. Only positive is location. Definitely better options available in Bacalar - avoid!
Stayed 1 night in Aug 2018

10/10 Excellent

david

Stayed 1 night in Jun 2025

10/10 Excellent

natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

6/10 Okay

Julio cesar

Traveled with family
Stayed 1 night in Aug 2025

8/10 Good

JORGE ARTURO

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Muy cerca del centro. Gran variedad de restaurantes y bares
Stayed 1 night in Aug 2025

6/10 Okay

Yonatán

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen lugar, el servicio de limpieza y personal excelentes. Volvería a hospedarme aquí. Me dejó mucho q desear el tour que ofrecen a la laguna, pero se que es muy aparte del hotel y que era más económico que el que ofrecen a los alrededores.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jose luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente el único detalle a mejorar es que ofrecen estacionamiento gratis en la página de Expedia y al llegar es en la calle por qué no cuentan con área dentro del lugar, lo bueno que es seguro la zona
Stayed 4 nights in Jul 2025

4/10 Poor

Zenaida Adriana

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Son cuartos pequeños... lenta la recepción... Encantadoras las chicas de limpieza Lo único bueno es el cafe de cortesía... lástima que no es todos los dias
Stayed 2 nights in Jul 2025

10/10 Excellent

claudio

Liked: Staff & service, property conditions & facilities
muy buen lugar, sencillo pero muy limpio y nuevo, ideal para pasar la noche
Stayed 1 night in Apr 2025

8/10 Good

Natalia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Agradable estancia

Estuvo bien,en la primera habitación que me dieron no funcionaba el aire acondicionado, me cambiaron dos veces más de habitación, muy amables los trabajadores, la cama muy cómoda y en general agradable
Stayed 3 nights in Feb 2025