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Bacalar Lagoon Resort

Property class: 3

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Photo gallery for Bacalar Lagoon Resort

Private beach, sun loungers, beach umbrellas, snorkeling
Dining
1 bedroom
View from room
Property grounds

Reviews

8.4 out of 10
Very good

Popular amenities

  • On private beach
  • Parking included
  • Restaurant
  • Breakfast available
  • Bar
  • Housekeeping

Explore the area

View in a map
Camino Costero Lote 21, Pedro A. Santos, QROO, 77923
  • Place, Lake Bacalar
    ‪19 min walk‬
  • Place, Laguna Bacalar Ecological Park
    ‪40 min drive‬
  • Place, Cenote Cocalitos
    ‪44 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪73 min drive‬

Room options

View all photos for Villa, 1 Queen Bed, Terrace

1 bedroom

Villa, 1 Queen Bed, Terrace

  • Lagoon view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Villa, 2 Bedrooms

Deluxe Villa, 2 Bedrooms | 1 bedroom

Deluxe Villa, 2 Bedrooms

  • Water view
  • 527 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Large Twin Bunk Bed

View all photos for Villa, 2 Bedrooms, Terrace, Waterfront

1 bedroom

Villa, 2 Bedrooms, Terrace, Waterfront

  • Lagoon view
  • 388 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 1 Large Twin Bunk Bed

View all photos for Villa, 1 bedroom, terrace, in front of the lagoon

Villa, 1 bedroom, terrace, in front of the lagoon | 1 bedroom

Villa, 1 bedroom, terrace, in front of the lagoon

  • Lagoon view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About this property

Bacalar Lagoon Resort

3-star Pedro A. Santos hotel steps from Lake Bacalar
At Bacalar Lagoon Resort, hit the private sand beach where you can enjoy snorkeling, then dine onsite at Onsite venue.
Bacalar Lagoon Resort offers 10 accommodations with ceiling fans. Accommodations offer separate dining areas. Bathrooms include showers and complimentary toiletries. Housekeeping is provided daily.
Recreational amenities at the hotel include a private beach.

The recreational activities listed below are available either on site or nearby; fees may apply.

Simply walk outside to feel the sun on your face at the sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Have fun in the sun at Bacalar Lagoon Resort with summer activities like snorkeling and kayaking.

The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a beach bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access. This beach hotel also offers a garden and a terrace. Onsite secured self parking is complimentary.

Bacalar Lagoon Resort is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:00 AM.
Onsite venue - This family restaurant specializes in local and international cuisine. Guests can enjoy drinks at the bar. Open daily.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free secured self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:00 AM for a fee: USD 5 to 10 for adults and USD 5 to 10 for children
  • A bar/lounge
  • A beach bar
  • A restaurant

Things to do

  • Kayaking
  • Snorkeling

Family friendly

  • Separate bedroom
  • Separate in-room dining area

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • On a lake
  • On a private beach
  • Terrace

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Separate dining area

More

  • Ceiling fan
  • Electrical adapters
  • Mobile key entry
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:30 AM - 9:30 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 5 to 10 for adults, and USD 5 to 10 for children
  • Airport shuttle fee: USD 50 per vehicle (roundtrip, maximum occupancy 5)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a first aid kit, and window guards

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Bacalar Lagoon Resort Pedro A. Santos
Bacalar Lagoon Resort
Bacalar Lagoon Pedro A. Santos
Bacalar Lagoon Resort Hotel
Bacalar Lagoon Resort Pedro A. Santos
Bacalar Lagoon Resort Hotel Pedro A. Santos

Bacalar Lagoon Resort Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 117 out of 212 reviews
Rating 8 - Good. 49 out of 212 reviews
Rating 6 - Okay. 19 out of 212 reviews
Rating 4 - Poor. 13 out of 212 reviews
Rating 2 - Terrible. 14 out of 212 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

ALBERTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hermosa experiencia

Excelente servicio por parte de los anfitriones, Ángel el cocinero muy atento y muy rica su comida, muy lindo complejo y una excelente vista de la Laguna.
Stayed 1 night in Mar 2022
Verified review

10/10 Excellent

JOSE JAVIER ALMEIDA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es la segunda vez que me hospedo aquí, esta un poco retirado del centro de Bacalar, pero tener la laguna saliendo de tu habitación no tiene precio, además tienen juegos para niños pequeños, kayaks, camastros, palapas, mesas, todo en buen estado y disponible para usarlo. Si buscas estar alejado de la muchedumbre es un buen lugar.
Stayed 3 nights in Dec 2021
Verified review

4/10 Poor

Ivonne

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Pensarlo bien antes de reservar

Esta muy alejado el lugar de bacalar, y si estan bien las instalaciones pero no me gusto nada que por la temporada no te dejan usar el AC, y al ser procedente de un lugar frio, no es nada comodo lograr dormir bien.
Stayed 2 nights in Dec 2021
Verified review

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing spot for a quick getaway - The lagoon is a special place! Roberto was so helpful and I really enjoyed my stay! Thank you
Stayed 1 night in Dec 2021
Verified review

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is nestled in a lush and fertile jungle setting. Conveniently located off the 307 between Chetumal and Tulum, this tropical and inspired facility is an undiscovered gem and is an absolute paradise beckoning anyone looking for a peaceful and laid back visit with the gorgeous lagoon views, the Mexican sunrise, and a truly restorative vacation. The proprietor, Roberto, and his wife are gracious and welcoming hosts eager to share their slice of heaven with their guests. Roberto was a true host in every sense of the word. He was quick to accommodate our last minute reservation and extended more kindness and consideration than I’ve ever encountered from any staff during all of my travels. Our meal was cooked to order by a local chef and the quality was astounding. The property itself is uniquely designed with villas that blend perfectly into the setting and contribute to the overall beauty. Every part of the facility is well cared for and spotlessly clean. There are covered decks with loungers which extend over the lagoon and allow for spectacular views. I highly recommend trying this place. You won’t regret it.
Stayed 1 night in Dec 2021
Verified review

2/10 Terrible

j luis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fatal, el hotel está cerrado y aún así aceptaron la reservación y por comentarios esta es una práctica común, reservar con sobre cupo
Stayed 7 nights in Jul 2021
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Really I place to unwind and relax in solitude. The location was a bit unique and isolated so if you want to be near town this is not the best location. Now if you are looking for a real getaway then this is the place no crowds and pleanty of beach!
Stayed 2 nights in Feb 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar para descansar y el trato de el personal de lo mejor
Stayed 2 nights in Feb 2020
Verified review

2/10 Terrible

Bergey

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Nous sommes restés qu une seule nuit dans l’hotel. Chambre avec vue sur le parking alors que l hotel est totalement vide. Aucun service. Pas de restaurant, uniquun self avec un olat unique (pas bon du tout), pas d’animation, le personnel ne parle pas abglais. Nous sommes restés uniquement une nuit au lieu de trous. Aucun geste geste, pas possible d’annuler le jour de notre arrivée. Je coys sollicite donc afin d avoir un remboursement des deux nuits. Publicité mensongere. Première déconvenue avec expedia zn 10 abs.
Stayed 3 nights in Jan 2020
Verified review

10/10 Excellent

GIUSEPPE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La struttura è posizionata in un posto da favola, direttamente sulle sponde della laguna. Consigliata per chi vuole rilassarsi qualche giorno ed anche per le famiglie. Davvero incantevole
Stayed 1 night in Jan 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un Paraíso dentro de México. Lo que podrían mejorar es el camino de acceso al Hotel y de ser posible, su conexión de Internet. El servicio, la comida y las instalaciones son excelentes.
Stayed 7 nights in Dec 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las instalaciones son muy bonitas y confortables solo falta un poco más de organización
Stayed 3 nights in Dec 2019
Verified review

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención es excelente, la comida muy buena, las instalaciones son muy cómodas. La vista a la laguna es espectacular y toso esta muy limpio
Stayed 2 nights in Dec 2019
Verified review

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encantó el lugar, alejado del bullicio de la ciudad y a orillas de la laguna, está algo retirado de la carretera federal pero créanme que vale la pena. Muy limpio y en muy buenas condiciones, el servicio de la gente, la comida del chef Ángel excepcional, si quieren viajar a un lugar para relajarse y despejarse del ajetreo diario este es una excelente opción
Stayed 2 nights in Nov 2019
Verified review

4/10 Poor

luis

Liked: Cleanliness
Esta feo el camino, el resort no tiene wifi, no cobra con tarjeta, es muy cara la comida y los tours son una estafa
Stayed 4 nights in Nov 2019
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
The lagoon is just beautiful and the place is so quiet. The rooms are ok, but there were no electricity and the AC didn't work. It is not so confortable to sleep without it. The people is very nice and they do they do a great effort to please the customers. they have kayaks but one was broken and my sons had a difficult time to return to shore.... I suggest they should review the equipment they have
Stayed 3 nights in Oct 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fui con mi familia y lo gozamos, tienes la oportunidad de meterte a la Laguna porque está bajito. Los niños estaban MUY felices. El servicio increíble.
Stayed 2 nights in Sep 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar muy relajante. Limpio. Recomendable Lo único que si hay que ir preparado con todos lo necesario porque está algo retirado de Pueblo de Bacalar
Stayed 2 nights in Aug 2019
Verified review

8/10 Good

VERA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar está a 40 min del pueblo de Bacalar son cerca de unos 10 a 15 min en un camino donde no hay nada. Es un lugar con 8 villlas con cama matrimonial y otra habitación con una litera donde caben 3 personas. El lugar se abastece de electricidad por plantas eléctricas por la noche. Hay ventiladores, no hay televisión si hay wifi. Un par de veces a la semana llegan a las instalaciones de excursion extranjeros pero va una pareja que hace masajes (excelentes). El personal es de lo más amable. El chef nos ofreció ir al hotel a las 5 am a prepararnos un desayuno porque íbamos de excursión a Calakmul. Tienen kayaks, inflables al servicio de los huéspedes sin costo alguno. Quedamos encantado y al estar retirado las estrellas se veían espectaculares. Súper recomendado pero tienen que ir consientes que no es en medio del bullicio del pueblo. La Vista insuperable.
Stayed 4 nights in Aug 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Es un lugar para relajarse muy tranquilo, las habitaciones bien y limpias. Se come bien, al estar muy internando en la selva la movilidad solo se logra si rentas un carro. Faltan bicicletas y un velero, asi como recomendaciones para explorar el lugar.
Stayed 6 nights in Aug 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Endroit incroyable hors du temps. Canoë sur la la lagune, restaurant, tout y est. Pas de clip mais ce n’était pas nécessaire.
Stayed 1 night in Aug 2019
Verified review

6/10 Okay

Roberto

Liked: Cleanliness
El lugar es paradisiaco, pero lo venden como párate de Bacalar y en realidad está en la Laguna pero muy alejado de la población, los servicios están limitados carencia de Muchas cosas y totalmente alejado.
Stayed 1 night in Aug 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
El lugar es excelente-precioso. Pero el hotel aún le falta terminarse. Párese que recién terminaron la obra. Un mejor restaurante sería bueno
Stayed 1 night in Aug 2019
Verified review

8/10 Good

Yaya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar bastante bonito para relajarte, todo muy limpio y el personal muy amable, solo espero que compongan el alumbrado de todo el lugar xq las lámparas cercanas a la Laguna no funcionaban y no se veía nada y como consejo, no lleguen de noche al lugar xq son poco más de 2 km de terracería y el camino está medio feo
Stayed 2 nights in Jul 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LA PRIVACIDAD, EL SERVICIO, LA LIMPIEZA, LA ATENCION DEL PERSONAL
Stayed 5 nights in Jul 2019