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Jarrett House

2.5 star property

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Photo gallery for Jarrett House

Interior
Front of property
Basic Room, 2 Queen Beds, Courtyard Area | Rollaway beds, free WiFi
Interior entrance
Exterior

Reviews

6.0 out of 10

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services

Explore the area

View in a map
100 Haywood Road, Sylva, NC, 28725
  • Place, Tuckasegee River
    ‪5 min walk‬
  • Place, Jackson County Historic Courthouse
    ‪3 min drive‬
  • Place, Great Smoky Mountains National Park
    ‪25 min drive‬

Room options

View all photos for Classic Room, 1 Double Bed, Private Bathroom

Classic Room, 1 Double Bed, Private Bathroom | Rollaway beds, free WiFi

Classic Room, 1 Double Bed, Private Bathroom

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Basic Room, 2 Queen Beds, Courtyard Area

Rollaway beds, free WiFi

Basic Room, 2 Queen Beds, Courtyard Area

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

Classic Room, Private Bathroom

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Classic Room, 1 Queen Bed, Private Bathroom

  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

Classic Room, 2 Double Beds, Private Bathroom

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Classic Room, 1 Bedroom, Private Bathroom

  • Mountain view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

Studio Suite, Refrigerator & Microwave, Courtyard Area

  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

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About this property

Jarrett House

Sylva hotel with bar/lounge
This hotel features 2 restaurants, a bar/lounge, and a meeting room. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a TV in a common area and RV/bus/truck parking.
Jarrett House offers 16 accommodations with air conditioning. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include shower/tub combinations. Housekeeping is offered daily and hair dryers can be requested. Rollaway/extra beds (surcharge) are also available.
The recreational activities listed below are available either on site or nearby; fees may apply.
Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast. Wireless Internet access is complimentary.

This Sylva hotel also offers room service (during limited hours), a television in a common area, and RV/bus/truck parking. Complimentary self parking is available on site. The property offers extended parking privileges to guests.

Jarrett House has designated areas for smoking.

Guests are offered a complimentary continental breakfast.
Jarrett House Dining Room - This restaurant specializes in southern cuisine and serves lunch and dinner. A children's menu is available.
Coachs - This bar specializes in American cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free self parking on site
  • RV/bus/truck parking on site
  • Extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Coachs
  • Jarrett House Dining Room

Things to do

  • TV in common areas

Family friendly

  • Rollaway/extra bed (surcharge)

Conveniences

  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Meeting room

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 3 floors
  • Built in 1884
  • Designated smoking areas

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 8 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property for check-in information
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Pets

Pets not allowed

Children and extra beds

Children are welcome
3 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.00 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 10.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

This property does not have elevators

Property is also known as

Jarrett House
Jarrett House Dillsboro
Jarrett House Inn
Jarrett House Inn Dillsboro
Jarrett House Hotel Dillsboro
Jarrett House Hotel Sylva
Jarrett House Sylva
Hotel Jarrett House Sylva
Sylva Jarrett House Hotel
Jarrett House Hotel
Hotel Jarrett House
Jarrett House Hotel
Jarrett House Sylva
Jarrett House Hotel Sylva

Jarrett House Reviews

Reviews

6.0
Rating 10 - Excellent. 8 out of 59 reviews
Rating 8 - Good. 12 out of 59 reviews
Rating 6 - Okay. 14 out of 59 reviews
Rating 4 - Poor. 19 out of 59 reviews
Rating 2 - Terrible. 6 out of 59 reviews

6.8/10

Cleanliness

7.4/10

Staff & service

2.0/10

Amenities

5.6/10

Property conditions & facilities

Reviews

Verified

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Quaint Hotel. Needs massive update!

The staff was wonderful. While the my room was ok, the bathroom was molded from the ceiling to floor. The toilet worked but was an afterthought, extremely cramped. The Coach's bar and restaurant was a great recent upgrade. Obviously, that is where they make some money. But, the hotel itself is in desperate need of massive renovation. The quaintness of the oldest hotel in the area has definitely worn off. The lack of attention to the hotel rooms and bathrooms shows maybe it is time for the current owner to retire and let someone else handle the upgrade/renovation/complete overhaul..
Verified

2/10 Terrible

Verified traveler

Disliked: Amenities, property conditions & facilities
On the third night I was out on the hotel's balcony, looking into the mountains. Eventually I got up from a chair an leaned on the wooden railing of the balcony. Almost immediately the railing gave way and I fell down about nine feet with it over a sharp concrete ledge onto the concrete walkway. After laying there helpless in excruciating chest pain I could not find my cell phone to call for help. After over one hour later the only other hotel guest came home and tried to help me up. My hip and chest were hurting terribly so we decided he would drive me to the ER in the next town, Silva, NC. There they found three broken ribs and severely bruised hip. After finally getting home a week later I retained an attorney to sue for damages and pain and suffering. It took almost a year for my ribs to heal and my hip was now found to be one inch out of alignment, making it painful and hard for me to walk. This took again several months of physical therapy to correct. By the way, the aforementioned balcony railing consisted of old rotten wood, held together only by the paint on it. Why did I wait three years to inform you? Since it was under litigation I was not allowed to talk about the case. Now I have just been informed by my attorney that the owners of Jarrett House hotel have filed for bankruptcy some time ago and never even carried liability insurance. I sincerely hope that you take this hotel off of your booking list. Please contact me if you need further information.
Stayed 3 nights in Apr 2017
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Imødekommende personale

Vi blev først indlogeret på et værelse uden vindue og med en seng, der knirkede ved bare den mindste bevægelse. Efter lidt snak med personalet fik vi dog en andet værelse med vindue, hvilket var et fint værelse. Personalet var meget søde og imødekommende.
Stayed 3 nights in Oct 2018
Verified

4/10 Poor

Robert

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Not what it used to be, but will it be again?

We have stayed at the Jarrett House many times in the past and have had very good experiences. However, this time was very disappointing. We understand the hotel is under new ownership, so I want to give them a bit of grace. I suspect the previous owner had let the place run down, and maybe disposed of a lot of furnishings. It's probably a very expensive property, so money may not be there yet to properly fix and furnish -- yet. The room we had was bare-bones, the bathroom was utilitarian, and the overall condition is in desperate need of upgrade. The place was reasonably clean, just old and barren. The nice, homey, front dining room has been changed to into a sitting parlor (unfortunate). The dining room was moved to the windowless back room (bad move) with "church retreat camp" decor (awful). Breakfast seems to have come from cans. Honestly, this place could be a real gem again if it were closed for a year and properly renovated with a historic preservationist architect in charge -- with a lot of money. So, I want to give the new owners a bit of grace and chance to get things together. But, one needs business to raise money to put back into the business. I wish them the best of luck, but it's going to need a lot of intentional effort and polish to step back up to the heritage and expectations folks have had of the Jarrett House. The location is great!
Stayed 1 night in Oct 2018
Verified

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
There was no hot water to shower!! I was told the bed would be a queen and it was a full.
Stayed 1 night in Oct 2018
Verified

4/10 Poor

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Needs to be updated.

Needs to be updated. Carpet was dirty with stains. Wife and I slept in clothes. Did not want anything to touch us. Beakfast was cold. People were nice.
Stayed 1 night in Oct 2018
Verified

6/10 Okay

B

Liked: Cleanliness, staff & service
It is an old hotel with some charm. But it is clearly in some distress. It just costs a lot to maintain such a property. Some examples, include routine maintenance problems (light bulbs burned out, smoke detector beeping), infrastructure challenges (heats with portable heaters in the room), old or cheap mattresses, etc. NIce people that are trying, but I am fearful for its longevity.
Stayed 1 night in Oct 2018
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort

Essentially comfortable room, historical hotel.

This hotel is 129 years old, so you can't expect much. The bed was comfortable, the room was dark enough for me to sleep in. If anyone stays in an adjacent room, you will be able to hear everything they say (or do.) It's right on mainstreet in Dillsboro, great location to enjoy the town.
Stayed 1 night in Oct 2018
Verified

8/10 Good

Terence

Liked: Cleanliness, staff & service
A safe and secure room is about all you are going to get. No TV, some building code issue.
Stayed 1 night in Oct 2018
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
it was very nice for a quiet weekend only tv is in the lobby.
Stayed 1 night in Sep 2017
Verified

4/10 Poor

Jan

Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointing

I reserved one of their courtyard rooms because it was ground level and I knew I wouldn't have to climb stairs to get to it. I have severe back problems and a rod in my back that prevents me from being able to climb stairs. So after I checked-in, the front-desk clerk led me to my room and began climbing a flight of stairs. I stopped her immediately, explaining my condition and the reservation I had made. She turned around and stated she would check if she had another room. A few minutes later she said a courtyard room was available and handed me a key. Before I carried my luggage to the room, I walked over to check it out and when I opened the door, heat from the room, somewhere around 85 degrees hit me in the face. And it was not a cold day, it was about 80 degrees outside. I looked at the beds and they were unmade, the room was dirty and had not been cleaned. I have never been sent to an unclean room before. I walked back to the front-desk, explained the situation and asked to be refunded my money. The attendant was very apologetic and kind and gave me a receipt that was to credit my account; that was 3 days ago and the credit has yet to show up on my debit card. I am cautiously optimistic that it still will. If not, I will be filing a claim.
Stayed 1 night in Sep 2017
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Nasty dirty!

Even tho this is a house from the 1800s there is no excuse for it not to be clean! Carpet was filthy, shower curtain needed replaced, blinds were dusty and I could go on and on. We didn't even attempt to eat there!! Every place around was booked because of the eclipse so we had no other choice but to stay. Eclipse was amazing but this place was disgusting!!
Stayed 1 night in Aug 2017
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Eclipse 2017

Went to watch eclipse. It was awesome. Town was beautiful. Motel has lots of character. Staff was attentive.
Stayed 1 night in Aug 2017
Verified

2/10 Terrible

Dean

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overbooked. Turned Away

Overbooked. Turned Away
Stayed 1 night in Aug 2017
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The main building is over 100 years old and under renovation. I was put in an "outside" room which is a separate building. My room had 2 queens and enough additional space to host a dinner party for 20. The room was recently renovated. Clean, with nice fixtures. Legacy fixtures (AC unit and heater) were in odd locations but clean and functional. The painters did excellent work but the drywall crew needs training. The hotel is right on the "main drag" through Dillsboro and my room was 10' from the road. Traffic was essentially non-exisitent from about 9:00 PM to 7:00 AM so the location was not a problem
Stayed 1 night in Aug 2017
Verified

4/10 Poor

Wayne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Total disappointment

It might have been great, but I booked this reservation online for the same day, and one hour into our drive from Atlanta, I found out we didn't have a reservation even though I received a confirmation immediately after I booked it. I booked it through Hotel.com and they were unable to help me find another room, and we had to turn around and go home. I will never use this service again!
Stayed 1 night in Aug 2017
Verified

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities

Unprofessional & Unorganized

Room was quiet & clean. Continental breakfast: terrible grocery store pastries, no staff available to help or check out, no room service. Will not return.
Stayed 2 nights in Jul 2017
Verified

4/10 Poor

Verified traveler

Disliked: Room comfort

Historic yes-stay no!

We have been wanting to stay here for more than 30 years. So the opportunity (& finances) fianally made it possible & we were so excited. The check in staff was friendly & helpful that's about all the good I can say about the hotel side. Thought we were getting a queen room - they don't have any. We managed in a full bed. picked up dead bees on the floor. Cold/Hot spickets were backwards in shower. At breakfast there wasn't a soul. We even looked & yelled for help & coulden't find anyone to get creamer. (Substandard anyway for this type of place). Then as we go to check out we had to yell to wake up the kid sleeping on the couch! Not impressed with hotel. The restaurant was OK. Some food was a bit salty for my taste but it they were friendly & fast. And there was plenty!
Stayed 1 night in Jul 2017
Verified

4/10 Poor

teresa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

OMG!!

Front desk does not have a clue how to look for your reservations on computer. They still cannot tell me if my card to hold the room will be charged or not even though I went ahead and paid them for the room. Was not going to give me a receipt until i asked for it. Not at all friendly or helpful. The elderly lady was sweet but does not know anything about the computer. The rooms were run down and beds were horrible. No tv in rooms.maybe we just got the worst room since we booked from hotels.com instead of directly from hotel. I would not ever stay here again but they probably won't be in business much longer if they don't get better help. We were just on a quick getaway to the mountains and thought a bed and breakfast would be fun!! Wrong!! Breakfast was yogurt and donuts!!
Stayed 1 night in Jul 2017
Verified

6/10 Okay

Pam

Liked: Cleanliness
Disliked: Staff & service

Great Train Escape

Stayed here many years ago, was wonderful. This trip under new owners. Waited 1 hour for dinner, over cooked on arrival. 2nd afternoon, we were there when we returned to hotel, sign on door: due to unforeseen circumstances hotel would be closed until Wed. This was Sunday. Left a phone number for emergencies. No breakfast as it is part of room fee. Never had this to happen before. Our room off courtyard so we had access.
Stayed 2 nights in Jun 2017
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

completely overpriced for a room with no amenities

This was one of the worst rooms we have ever stayed at. In general we stay at 2-3 star hotels. Just need a decent comfortable room. Don't need or expect anything fancy. There were absolutely no amenities with this room. NONE! not a TV, fridge, coffee maker, alarm clock or phone. There is no way to control the temperature other than the ceiling fan . There was a window air conditioner, but it was sitting in the floor of the closet. The room had 2 full size beds that were not only extremely uncomfortable, the mattress was only covered with a worn thin sheet. There was no mattress pad or any mattress protector. That screams unsanitary to me. No nightstand next to either bed. People need places to put their stuff when they are in bed. The carpet was stained & dirty. NO curtains on windows, only blinds that let all the light in so no sleeping in. Bathroom had no window covering at all, Major privacy issue for me. sink was rust stain and bathroom in general was not one that you really wanted to use. We had no towels in our room, had to go ask for some. Also they don't even have a hairdryer for you to use. The "big country breakfast" that is on their website for all hotel guests hasn't been done in 3 yrs according to the person at the desk. Only thing was some rolls, bananas and juice and coffee. We have never stayed at such a bare bones hotel and this was almost twice the price of what we usually pay at other places. They definitely aren't thinking of the comfort of their guests.
Stayed 1 night in Jun 2017
Verified

2/10 Terrible

Carl

Disliked: Cleanliness, property conditions & facilities, room comfort

New meaning to historical!

The hotel staff was great! Unfortunately that didn't transfer over to the room! Old, dirty and poorly maintained! The cheap linoleum tiles in the bathroom were not installed properly, big gaps that allowed you to see the plywood underneath. Had an old window unit A.C. that was rather loud. The carpet was low end with holes in it. I was informed at check in that the hotel was booked solid, but are room had a T.V., was an old tube T.V. The clerk said that not all of the rooms have televisions. No phone either. Supposed to have 2 queen sized bed, had 1 queen and 1 full! The beds were quite firm. Stay away from this place!
Verified

6/10 Okay

Verified traveler

I'm glad I stayed there, as it is a historic house, but I was somewhat saddened by the decline of the house. It was fine, but not the experience I had hoped it would be.
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really just wanted to compliment the restaurant, the food was great. I ate at Coach's twice and both meals we're delicious I would return mainly for the food. Rooms were ok, old, but the staff was friendly and I enjoyed my stay. I would recommend it if you want that 1980s feel
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you're looking for an old time feel this is the hotel for you. My wife and I are into history and this hotel is full of it. The staff was friendly and very accommodating, the area is quiet and quaint. Our only regret was having to leave to come back to work. I would recommend this hotel to my friends and family who really appreciate the history of an area like dillsboro.