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Sheraton Charlotte Hotel

4.0 star property

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Photo gallery for Sheraton Charlotte Hotel

Rooftop terrace
Daily buffet breakfast (USD 25 per person)
View from room
Point of interest
Meeting facility

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking available
  • Bar
  • 24/7 front desk
  • Laundry
$156
includes taxes & fees
Sep 4 - Sep 5

Explore the area

View in a map
555 South McDowell Street, South Tower, Charlotte, NC, 28204
  • Charlotte Convention Center
    ‪10 min walk‬
  • Spectrum Center
    ‪12 min walk‬
  • Bank of America Stadium
    ‪20 min walk‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪13 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, blackout drapes

Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 398 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

1 bedroom, in-room safe, desk, blackout drapes

Room, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, City View

1 bedroom, in-room safe, desk, blackout drapes

Room, 1 King Bed, Non Smoking, City View

7.8 out of 10
Good
(18 reviews)
  • 321 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, City View

1 bedroom, in-room safe, desk, blackout drapes

Room, 2 Queen Beds, City View

8.4 out of 10
Very good
(18 reviews)
  • 321 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

1 bedroom, in-room safe, desk, blackout drapes

Room, 1 King Bed

8.6 out of 10
Excellent
(104 reviews)
  • 321 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

1 bedroom, in-room safe, desk, blackout drapes

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(117 reviews)
  • 321 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

LCD TV

Suite, 1 Bedroom

  • 500 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed | 1 bedroom, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(1 review)
  • 500 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, in-room safe, desk, blackout drapes

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(3 reviews)
  • 321 sq ft
  • Sleeps 4
  • 2 Queen Beds

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View from property

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  • Pet friendly
  • Free WiFi
  • Restaurant
4.2 out of 5, Very Good, 1,012 reviews
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About this property

Sheraton Charlotte Hotel

4-star Charlotte hotel, connected to the convention center in Uptown Charlotte
This smoke-free hotel features 2 restaurants, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, a rooftop terrace, a 24-hour business center, and a conference center are onsite. Housekeeping is available on request.
Sheraton Charlotte Hotel offers 305 air-conditioned accommodations with safes and coffee/tea makers. LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.
Sheraton Charlotte Hotel features a 24-hour fitness center and a seasonal outdoor pool. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a 24-hour business center and 29 meeting rooms. Event facilities measuring 66737 square feet (6200 square meters) include a conference center. This business-friendly hotel also offers a rooftop terrace, a vending machine, and multilingual staff. Onsite parking is available (surcharge), along with a car charging station.

Sheraton Charlotte Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:30 AM.
Social Bar & Kitchen - This restaurant specializes in American cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar.
Craft City Sports Pub - This poolside bistro serves lunch only. Guests can enjoy drinks at the bar. Open select days.
City Lights Rooftop - This rooftop bar serves dinner only. Open select days.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (USD 25 per night; includes in/out privileges)
  • Valet parking on site (USD 35 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:30 AM for a fee: USD 25 for adults and USD 25 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • City Lights Rooftop
  • Craft City Sports Pub
  • Social Bar & Kitchen

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • 29 meeting rooms
  • Computer station
  • Conference center (66,737 square feet of space)

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Ceiling hoist
  • Elevator (36 inch wide door)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Stair-free path to entrance
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (30 inches high)

More

  • 12 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 80 lbs per pet)

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 25 for adults and USD 25 for children
  • Self parking fee: USD 25 per night (in/out privileges)
  • Valet parking fee: USD 35 per night
  • Pet fee: USD 100 per accommodation, per stay (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The seasonal pool will be open from May 29 to September 06
Pool access available from 9:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Charlotte Sheraton Hotel
Sheraton Charlotte
Sheraton Charlotte Hotel
Sheraton Hotel Charlotte
Sheraton Charlotte Hotel Hotel
Sheraton Charlotte Hotel Charlotte
Sheraton Charlotte Hotel Hotel Charlotte

Sheraton Charlotte Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 929 out of 1541 reviews
Rating 8 - Good. 269 out of 1541 reviews
Rating 6 - Okay. 158 out of 1541 reviews
Rating 4 - Poor. 96 out of 1541 reviews
Rating 2 - Terrible. 89 out of 1541 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My room had everything I would need. No complaints.
Stayed 1 night in May 2025

6/10 Okay

Edward

Stayed 1 night in May 2025

10/10 Excellent

Cliff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So, we went to check in and discovered that we had been moved to Le Meridien. It wasn't a big issue since it was just next door, but it would have been nice to have been informed ahead of time. The room was very clean. The service was friendly, although the hotel elevators were a bit temperamental; sometimes they worked and took you to your floor, while other times you had to insert your key card to access your floor. It didn’t really make much sense. The food was quite good. I was just a bit let down that the continental self-serve buffet for breakfast cost $25 per person. It could have been priced a little more reasonably, especially given the amount we pay for the rooms each night.
Room view from the door
Room view from the window
View of room from the far bed
Picture of the in room coffee machine set up
Stayed 1 night in May 2025

10/10 Excellent

Morris

Traveled with family
Stayed 2 nights in May 2025

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location was perfect for the Bank of America stadium. The shower water did not get hot though. Feel their checkin system was slow it was explained they had computer issues.
Stayed 1 night in May 2025

10/10 Excellent

Fungalei

Liked: Cleanliness, amenities, property conditions & facilities
It was the best birthday I’ve had since
Stayed 1 night in May 2025

10/10 Excellent

Fungalei

Liked: Cleanliness, amenities, property conditions & facilities
Lovely place.
Stayed 1 night in May 2025

2/10 Terrible

Kiara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Hector

Stayed 1 night in May 2025

10/10 Excellent

Kelsey

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Ronnie, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Marcelino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

6/10 Okay

Andre

Liked: Cleanliness, amenities
Hotel overall was great. However, there was no hot water for showers last night or the next morning.
Stayed 1 night in May 2025

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Ronnie, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities
I
Stayed 1 night in May 2025

8/10 Good

Cindy

Liked: Cleanliness, amenities, property conditions & facilities
Very nice Hotel. Staff was super friendly & courteous. Room was nice & neat. Had an issue with the shower door but they immediately fixed the problem. I think the property can use some upgrades in the pool area (the pool was closed) for swimming but was able to hang out poolside. Housekeeping didnt show up until Saturday though. I checked in on Thursday. 😕 But all in all it was a nice stay. I had a city view room and sunset/and nights were the best.
Stayed 3 nights in May 2025

4/10 Poor

Shawn

Stayed 2 nights in May 2025

10/10 Excellent

Ronnie, Atlanta

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sry nice asusual
Stayed 1 night in May 2025

10/10 Excellent

Fungalei

Stayed 1 night in May 2025

10/10 Excellent

Evelina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in Charlotte for our company vacation
Stayed 1 night in May 2025

6/10 Okay

Noah

Stayed 1 night in May 2025

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, very friendly.
Stayed 1 night in May 2025

6/10 Okay

Aliceia

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was probably the best one ever! So we came here after a special condition and we didn't think it would be that good. But turns out, we had a great stay. The lounge for one of the restaurants was spectacular! I also loved that there was cabanas that you could claim where the pool was. And I have to say, the rooms were pretty nice.
Stayed 1 night in Oct 2024

8/10 Good

Erin

Traveled with partner
Older property. Room needed some updates / repairs. Was a little further from stadium than we anticipated but that’s not their fault.
Stayed 1 night in May 2025