Quality Inn & Suites University Area

2.5 star property

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Photo gallery for Quality Inn & Suites University Area

Lobby
Lobby sitting area
Fitness facility
Free daily full breakfast
Lobby

Reviews

6.4 out of 10

Popular amenities

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
5301 Equipment Drive, Charlotte, NC, 28262
  • Place, Sugar Creek District Park
    ‪5 min walk‬
  • Place, Sugar Creek Community Park
    ‪10 min walk‬
  • Place, Crossroads Shopping Center
    ‪4 min drive‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪15 min drive‬

About this property

Quality Inn & Suites University Area

Charlotte hotel with restaurant
Along with a restaurant, this hotel has a 24-hour fitness center and a bar/lounge. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a snack bar/deli, a conference center, and a coffee shop/cafe are onsite.
Quality Inn & Suites University Area offers 100 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and video-game consoles. 37-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Charlotte hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a business center and a meeting room. Event facilities measuring 1275 square feet (118 square meters) include a conference center. This Charlotte hotel also offers a 24-hour fitness center, a terrace, and barbecue grills. Onsite self parking is complimentary.

Quality Inn & Suites University Area has designated areas for smoking.

A complimentary full breakfast is served between 6:00 AM and 9:00 AM on weekdays.
Quality Inn & Suites University Area has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station
  • Conference center (1,275 square feet of space)
  • Meeting room

Outdoors

  • Barbecue grill
  • Firepit
  • Garden
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • No elevator
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • Video game console
  • Video games

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night
Service animals are welcome, and are exempt from fees
1 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15 per night
Cribs (infant beds) are not available

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sunset Inn Charlotte
Sunset Charlotte
Quality Inn Charlotte
Quality Charlotte
Quality Inn & Suites University Area Hotel
Quality Inn & Suites University Area Charlotte
Quality Inn & Suites University Area Hotel Charlotte

Quality Inn & Suites University Area Reviews

Reviews

6.4
Rating 10 - Excellent. 140 out of 569 reviews
Rating 8 - Good. 136 out of 569 reviews
Rating 6 - Okay. 94 out of 569 reviews
Rating 4 - Poor. 72 out of 569 reviews
Rating 2 - Terrible. 127 out of 569 reviews

6.6/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

6.4/10

Property conditions & facilities

Reviews

4/10 Poor

Scott

Disliked: Cleanliness, amenities, property conditions & facilities
Over all trashy, not a well kept facility
Stayed 1 night in Sep 2025

2/10 Terrible

Sarah

Disliked: Cleanliness, room comfort
The staff was very nice. The room had a horrible smell of mildew. Was not what I was expecting.
Stayed 1 night in Oct 2025

2/10 Terrible

taylor

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Desiree

Stayed 6 nights in Sep 2025

8/10 Good

Patricia

Stayed 1 night in Oct 2025

10/10 Excellent

LeighAnne

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel and room were very clean. Bed was super comfortable and there was plenty of light in the room. Room appeared to be revently renovated with hard wood floors and nice bathrooms. Breakfast was adequate with scrambled eggs and make your own waffle option; a meat (bacon, hame, or sausage) would have been a nice addition to breakfast. Ample parking and a gym were available at this hotel. Staff was pleasant though we not quick to greet you when entering the lobby or wishing you a good day. Check out was efficient.
Stayed 1 night in Oct 2025

2/10 Terrible

Colleen

Traveled with family
Disliked: Cleanliness, amenities
We did not even stay there. Checked in- loud party was going on and people outside smoking drinking. You could smell marijuana coming from the rooms. People had their doors propped open and we did not feel safe. Homeless man walking the property with a garbage bag. The back end of the property was completely abandoned with garbage, broken and boarded rooms. I went to the front desk told them l wanted to cancel my stay and get my money back and they refused, even though it was only shortly after we checked in. We did not even go in the actual room, and left after they refused yo return our money. This was completely misleading as the pictures look wonder and we were excited to stay here. Utter disgrace and disappointment on how terrible this place was.
Stayed 1 night in Oct 2025

2/10 Terrible

Mahalia

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities
This hotel was run down, advertises that they have a pool which they certainly do not. The photos they have posted must be from several years ago. The “hot breakfast buffet” is nothing more than a continental breakfast with soggy eggs and if you don’t get there within about the first hour you won’t even have that. The room was gross with sticky brown gunk stuck to the bathroom door and hair in the bed. They also must keep the ACs off until a guest checks in because when we entered the room the AC was off and it was so hot in the room that the first night we couldn’t sleep. If you have children I would highly recommend AGAINST staying here, there were people just standing outside their doors smoking pot. It was disheartening to have to walk our 3 and 1 year old through pot smoke.
Stayed 2 nights in Sep 2025

2/10 Terrible

Huma

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean but they need some TLC. There is some weird smell in the lobby. Breakfast was below average. Not safe.. Would not recommend to families.
Stayed 2 nights in Sep 2025

10/10 Excellent

Antonio

Stayed 1 night in Sep 2025

2/10 Terrible

Omar

Business traveler, Traveled with partner
Disliked: Staff & service
They don’t mention a deposit til you get there even after you paid for the room online
Stayed 2 nights in Jul 2025

2/10 Terrible

Santiago

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not honor reservation, was utterly obstinate in correcting the issue, rude staff, facility was not clean. Eventually had to switch hotels.
Stayed 2 nights in Aug 2025

6/10 Okay

LeAnn

Traveled with group
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Terrible

The woman at the front desk was horrible. She was so rude, couldnt find my reservation that had already been paid for. I showed her my phone an she said its in someone else's name. Then tried to put me on 2nd floor after i put in notes about fluids being built up on my legs an i also called the hotel th week before just to make sure. She said they disnt have any more rooms on 1st floor an i said i cant be on swcond floor so i guess you will have to give me my money back. She huffed an look thru her card thing an handed me a key to a room on first floor. As i was standing there for waiting for me someone called about reservations they had made for several actors cuz she had messed it up an she told him it want her problem an hung up on him an two of them was walking dead actors.
Stayed 2 nights in Aug 2025

6/10 Okay

RHONDA

Liked: Staff & service
My room stank.
Stayed 1 night in Aug 2025

4/10 Poor

nitin

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Aug 2025

2/10 Terrible

Uchenna

Stayed 6 nights in Aug 2025

6/10 Okay

Dustin

Stayed 2 nights in Jun 2025

6/10 Okay

danielle

Traveled with family and small children
Easy quick check in. Very transactional. Room was ok enough space and beds were ok. For the price it was exactly what I expected. Just a simple place to sleep for a night.
Stayed 1 night in Aug 2025

2/10 Terrible

JJ

Stayed 2 nights in Jul 2025

6/10 Okay

Heather

Disliked: Property conditions & facilities

Okay for one short night

We got in late, after midnight. At check-in, he claimed I had no reservation. I had to pull up the confirmation online to show him. Was given 2 double beds instead of the king bed I reserved. Plus we had to walk up stairs to get to our room. The toilet ran every 7 minutes. Loud music thumping in the parking lot. We could smell weed. Not the best area of town. Room seemed mostly clean. I checked for bed bugs and didn’t see any. We were so tired we didn’t have it in us to ask for another room. Breakfast was very meager. They had waffles and bread for toast but no butter. Powdery lukewarm eggs. Cereal. Overall, just meh. We didn’t die. It was an okay bed for the one night we slept there. But again, we were VERY tired! We were awake in the room for less than an hour the whole time.
Stayed 1 night in Jul 2025

2/10 Terrible

Lakia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

6/10 Okay

ali

Liked: Cleanliness, staff & service, amenities
Reasonably priced but you get what you pay for. Mattress placed on top of some sort of hollow metal boxes so you wake up any time you turn in your sleep. Other than that it’s Ok if you want a quick stay that’s close to a highway.
Stayed 4 nights in Jul 2025

10/10 Excellent

Keven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

robert, Lansing

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed in the room was sooooo comfortable. We were not expecting to have to pay a $100 deposit tho. I had to dig thru the hotel info on expedia and read some seriously fine print about the deposit. It should be listed at the beginning of the reservation so the people can expect it. Other than that, i was blown away by how clean, spacious, and comfortable the room was.
Stayed 1 night in Jul 2025

8/10 Good

Chevese

Stayed 3 nights in Jul 2025