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Comfort Inn Matthews - Charlotte

2.5 star property

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Standard Room, 2 Queen Beds, Non Smoking | Down comforters, pillowtop beds, desk, laptop workspace
Lobby
Free daily buffet breakfast
Lobby
Seasonal outdoor pool

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Gym
  • Housekeeping
  • 24/7 front desk
$91
includes taxes & fees
Dec 7 - Dec 8

Explore the area

View in a map
1718 Windsor Crossing Dr., Matthews, NC, 28105
  • Place, Novant Health Matthews Medical Center
    ‪4 min drive‬
  • Place, Matthews Heritage Museum
    ‪4 min drive‬
  • Place, Spectrum Center
    ‪17 min drive‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪30 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | Down comforters, pillowtop beds, desk, laptop workspace

Room, 1 King Bed, Accessible, Non Smoking

8.4 out of 10
Very good
(15 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Down comforters, pillowtop beds, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(109 reviews)
  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Down comforters, pillowtop beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(93 reviews)
  • 355 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Property amenity
Fairfield Inn & Suites by Marriott Charlotte Matthews
  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.3 out of 5, Excellent, 1,001 reviews
Fairfield Inn & Suites by Marriott Charlotte Matthews

About this property

Comfort Inn Matthews - Charlotte

Matthews hotel with free breakfast
This smoke-free hotel features a 24-hour fitness center, a 24-hour business center, and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, a business center, and conference space are onsite.
Comfort Inn Matthews - Charlotte offers 93 accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature down comforters. 32-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 15 years old are not allowed in the swimming pool or fitness facility.

Comfort Inn Matthews - Charlotte features a 24-hour fitness center and a seasonal outdoor pool. A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center and meeting rooms. A complimentary breakfast is offered each morning. Event facilities measuring 1798 square feet (167 square meters) include conference space. This business-friendly hotel also offers a vending machine, multilingual staff, and coffee/tea in a common area. Complimentary self parking is available on site.

Comfort Inn Matthews - Charlotte is a smoke-free property.

Guests are offered a complimentary buffet breakfast each morning.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 1,798 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Elevator (48 inch wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4:00 AM
Early check-in subject to availability
Early check-in fee: USD 15
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Early check-in fee: USD 15 (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from September to October
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property
Guests under 15 years old are not allowed in the swimming pool or fitness facility, and guests under 16 years old are only allowed in the swimming pool and fitness facility with adult supervision

Property is also known as

Comfort Inn Hotel Matthews
Comfort Inn Matthews
Comfort Inn Matthews Charlotte Hotel
Comfort Inn Matthews Charlotte
Matthews Comfort Inn
Comfort Inn Charlotte Hotel
Comfort Inn Matthews Charlotte
Comfort Inn Matthews - Charlotte Hotel
Comfort Inn Matthews - Charlotte Matthews
Comfort Inn Matthews - Charlotte Hotel Matthews

Reviews

Comfort Inn Matthews - Charlotte Reviews

8.2

Very Good

8.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 530 out of 1074 reviews
Rating 8 - Good. 289 out of 1074 reviews
Rating 6 - Okay. 126 out of 1074 reviews
Rating 4 - Poor. 70 out of 1074 reviews
Rating 2 - Terrible. 59 out of 1074 reviews

Reviews

2/10 Terrible

James

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Place looked run down and didn't feel clean, the bathroom shower was all messed up and sprayed water everywhere. Will never stay at a comfort inn again.
Stayed 1 night in Aug 2025

6/10 Okay

Karin

Stayed 3 nights in Aug 2025

6/10 Okay

STEPHEN

Stayed 3 nights in Aug 2025

6/10 Okay

Dara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Older property

I would not stay there again. Was surprised it was rated so high on hotels.com. the carpet didn't seem clean and other areas seem dirty as well. The bed was fine and the bathroom was fine.
Stayed 2 nights in Aug 2025

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Great location-needs upgrade

The location of the property was awesome. Staff was pleasant and breakfast was good too. The hotel is in DESPERATE need of upgrading. The room had a musty smell, in fact the hallway as well. Carpets probably need to be cleaned or replaced. The curtains were stained looked like they hadn't been cleaned in years. The chair in the room was dingy and could use a good cleaning and the ottoman was not clean either. Shower head was rusty and molding was peeling around the tub. You could tell the closet door was old and some of the hangers were rusted. In spite of it all, our stay was pleasant.
Stayed 4 nights in Aug 2025

8/10 Good

Rachel

Liked: Cleanliness, staff & service, amenities
Truly honest review… I almost didn’t stay here because of the reviews. I’m glad I decided to stay. Does the room smell, yes but it’s not horrible and you get used to it. Other than the smell, the room is clean! The bathroom is clean and has great shower pressure. The pool felt amazing! There are several restaurants within walking distance. I felt safe being there as a solo woman traveling alone staying for 2 nights. Both women at the reception area were very polite. Savannah greeted me each time I came in. I would stay here again!
Stayed 2 nights in Aug 2025

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Stephen

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Great shower, vintage hotel.

1980 was a magical year, UGA actually won the National Title, the excess of the 70s gave way to the New Wave 80s, millions watched from the edge of our seats to find out who Shot J.R. Ewing. This hotel takes me back to those days. Nostalgic. The carpet has seen better days (the 90s maybe) and the decor hasn’t changed. The room was clean, however, and comfortable. The shower was the highlight, excellent water pressure and plenty of hot water. The last few places we stayed at were much newer, but anemic showers. A good choice for a night’s sleep and a shower, nothing beyond that. Which isn’t a bad thing overall.
Stayed 1 night in Aug 2025

6/10 Okay

Coral

Business traveler
Liked: Staff & service
Okay place to sleep. The floor I was on was quiet. The AC unit in the room rattled and the room smelled musty.
Stayed 2 nights in Aug 2025

8/10 Good

Devin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff working. Staff with help you get a room staff and save! Best hotel in area!
Stayed 3 nights in Aug 2025

10/10 Excellent

Israel

Stayed 2 nights in Aug 2025

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value.

Excellent stay. Everything was perfect. Great value.
Stayed 1 night in May 2025

6/10 Okay

Lisa

Business traveler
Liked: Cleanliness, staff & service, room comfort
Surface was excellent and the hotel was fairway clean. Good location. Our toilet was loose and needed to be repaired.
Stayed 1 night in Aug 2025

8/10 Good

Gustavo Federico

Stayed 1 night in Aug 2025

4/10 Poor

Kim

Disliked: Cleanliness, staff & service
We had a flood in our bathroom at 3:30am while we were sleeping. When brought to the the attention of the night attendant, he brought us several wash clothes to wipe it up! No mop and no assistance. There was popcorn pieces in the floor, hair in the bathroom floor and food particles in the desk chair. Very dissatisfied with this stay.
Stayed 1 night in Aug 2025

10/10 Excellent

Devin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Best Hotel around
Stayed 10 nights in Aug 2025

2/10 Terrible

Maya

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The room was smelly and damp. The bathroom walls were moldy and the place was just awful.
Stayed 2 nights in Aug 2025

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to shopping and restaurants rooms or clean. Air conditioning wasn't quite as cold as I would like it to have been. Staff was friendly and helpful. Would stay again
Stayed 2 nights in Aug 2025

10/10 Excellent

Winita, Charlotte

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here
Stayed 1 night in Aug 2025

2/10 Terrible

Taylor

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible room, as soon as I walked in the room was musty spelling. Maybe even moldy one could say. I took a shower and within minute the tub started filling because the drain was clogged. By this time it was late. Went down for breakfast which was surprisingly decent actually. After heading back up to my room my key card was not working. Had to make my way back down to the front desk to have my card programmed. I also told the front desk person my shower is clogged and I would like to shower before I have ti leave in a little. He had no good response on how long or when maintenance would come help. And did not offer any other solution. Just shrugged it off. Needless to say, a terrible experience !
Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Stayed 1 night in Aug 2025

10/10 Excellent

Joanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Good location for dinning and shopping.
Stayed 1 night in Aug 2025

10/10 Excellent

Franklin

Stayed 1 night in Aug 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My aunt reserved the room as I was coming into for my cousin's funeral. When I got to the hotel I was told that I couldn't check in until my aunt who was making funeral arrangements was physically present at hotel because room was in her name. I was given no option to get a room by person at desk so I booked one on hotels.com and received an immediate message from the hotel stating they would need a $200 deposit at check-in for incidentals. After much arrangement they let another family member that was also staying there use their card for my deposit. Once we got to the room I could tell housekeeping had straightened room but paid little attention to detail
Stayed 1 night in Aug 2025