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Wyndham Garden Cross Lanes Charleston

2.5 star property

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Photo gallery for Wyndham Garden Cross Lanes Charleston

Indoor pool
Lobby
Suite, 2 Bedrooms, Non Smoking (Two-Bedroom) | In-room safe, desk, iron/ironing board, free cribs/infant beds
Restaurant
Lobby

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Pet friendly
  • Gym
  • Laundry
  • 24/7 front desk
$101
includes taxes & fees
Dec 21 - Dec 22

Explore the area

View in a map
102 Racer Dr, Cross Lanes, WV, 25313
  • Place, Regal Nitro
    ‪19 min walk‬
  • Place, West Virginia Junior College-Charleston
    ‪20 min walk‬
  • Place, Mardi Gras Casino
    ‪1 min drive‬
  • Airport, Charleston, WV (CRW-Yeager)
    ‪16 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds, Accessible, Non Smoking

8.2 out of 10
Very good
(29 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Non Smoking (Two-Bedroom)

Suite, 2 Bedrooms, Non Smoking (Two-Bedroom) | In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 2 Bedrooms, Non Smoking (Two-Bedroom)

8.0 out of 10
Very good
(6 reviews)
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking (One-Bedroom)

Junior Suite, 1 King Bed, Non Smoking (One-Bedroom) | In-room safe, desk, iron/ironing board, free cribs/infant beds

Junior Suite, 1 King Bed, Non Smoking (One-Bedroom)

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds, Non Smoking

7.8 out of 10
Good
(86 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Non Smoking

8.2 out of 10
Very good
(77 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (One-Bedroom)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Non Smoking (One-Bedroom)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds, Accessible, Non Smoking

9.0 out of 10
Wonderful
(10 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 3
  • 1 King Bed

One-Bedroom Junior King Suite-Non-Smoking

  • Sleeps 3

King Room-Non-Smoking

  • Sleeps 3

King Room-Accessible-Non-Smoking

  • Sleeps 3

One-Bedroom King Suite-Non-Smoking

  • Sleeps 3

2 Queen Beds Room, Non-Smoking

  • Sleeps 4

2 Queen Beds, Accessible Room, Non-Smoking

  • Sleeps 4

View all photos for Deluxe King Room

In-room safe, desk, iron/ironing board, free cribs/infant beds

Deluxe King Room

  • Sleeps 2

2 Queen Beds, Accessible Room, Non-Smoking

  • Sleeps 4

Similar properties

Exterior
Mardi Gras Casino & Resort
  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
4.2 out of 5, Very Good, 1,533 reviews
Mardi Gras Casino & Resort

About this property

Wyndham Garden Cross Lanes Charleston

Cross Lanes hotel with restaurant
Along with an indoor pool, this hotel has a restaurant and a fitness center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite. Weekly housekeeping is available.
Wyndham Garden Cross Lanes Charleston offers 136 air-conditioned accommodations with safes and coffee/tea makers. LED televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Wyndham Garden Cross Lanes Charleston features an indoor pool and a fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities consist of a 24-hour business center and meeting rooms. This business-friendly hotel also offers barbecue grills, a vending machine, and an arcade/game room. Onsite self parking is complimentary.

Wyndham Garden Cross Lanes Charleston has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 6:00 AM and 9:30 AM.
Wyndham Garden Cross Lanes Charleston has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:30 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Communal living room
  • Designated smoking areas
  • Fireplace in lobby
  • Local culture and ecosystem education

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Hot tub
The following facilities are closed on Friday and Saturday:
  • Hot tub

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 75 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 35 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests without COVID-19 vaccination
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Comfort Inn Cross Lanes
Comfort Inn Hotel Cross Lanes
Wyndham Garden Cross Lanes Charleston Hotel
Wyndham Cross Lanes Charleston
Wyndham Garden Cross Lanes Charleston Hotel
Wyndham Garden Cross Lanes Charleston Cross Lanes
Wyndham Garden Cross Lanes Charleston Hotel Cross Lanes

Wyndham Garden Cross Lanes Charleston Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 335 out of 1001 reviews
Rating 8 - Good. 231 out of 1001 reviews
Rating 6 - Okay. 169 out of 1001 reviews
Rating 4 - Poor. 139 out of 1001 reviews
Rating 2 - Terrible. 127 out of 1001 reviews

7.0/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

JEFF

Stayed 1 night in Aug 2025

2/10 Terrible

Melanie

Traveled with family
Disliked: Amenities
The hallway smelled of mold and was dark and dingy. Our room had ants in the bathroom on the bed and the window. Despite our experience, the staff was very helpful/pleasant. They refunded our room without hesitation.
Stayed 1 night in Aug 2025

4/10 Poor

philip

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Aug 2025

4/10 Poor

Erica

Disliked: Cleanliness, amenities, property conditions & facilities
Outdated, bad smell, and not clean.
Stayed 2 nights in Aug 2025

6/10 Okay

Elizabeth Ann

Liked: Staff & service
It felt more like a motel 8 than a Wyndham I'm used to
Stayed 3 nights in Aug 2025

6/10 Okay

Thomas, Lancaster

Traveled with partner
Liked: Cleanliness, staff & service
Just a little dated
Stayed 1 night in Aug 2025

4/10 Poor

Stephanie

Traveled with family
Liked: Staff & service, room comfort

Do not go by pictures

No outdoor pool or hot tub. Which was a selling point on staying at this location. Pool area was so hot it was unbearable.
Stayed 1 night in Aug 2025

2/10 Terrible

Kristen

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not Great

When we arrived no one was at the front desk. I yelled and no one came. I called the hotel and no one answered. I had made a reservation and prepaid and so I wasn't going to leave. After 10 minutes someone finally came out to help me and she treated me as if I was bothering her. When we went to get breakfast in the am - there was no sugar for coffee. The person working made us feel bad for asking. There was mold on the bathroom ceiling and as we checked out I told the worker. Her response was "yea we know".
Stayed 1 night in Aug 2025

8/10 Good

Dustin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice employees, nice pool
Stayed 1 night in Aug 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just stayed at the same name hotel in Indianapolis, IN.
Stayed 1 night in Aug 2025

8/10 Good

Gregory

Stayed 1 night in Aug 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Don’t stay! Wish I would’ve read reviews before

The hotel was disgusting. Smelled like moldy smoke. We had mold in our room and a cockroach. Got outta there as quick as we could !
Stayed 1 night in Aug 2025

6/10 Okay

Brenda

Traveled with family
Bathtub was stopped up.
Stayed 1 night in Aug 2025

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Luis

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall, there seems to be a disconnect from whats presented online and the reality of it all when you visit. The Good: Staff was super friendly and helpful. They addressed our concerns and were quick to find resolution to the best of their abjlities. Breakfast was offered and one of the highlights of our week long stay. The Bad: They advertise as having two pools and a hot tub but only one pool is available and with both the hot tub and the external pool no longer available to guests. Indoor pool was available, however, it did not seem to be filtered or chemically treated properly as the water itself seem cloudy and some of the panels were missing their guards/tiles thus creating trip or fall hazards. The Ugly: This hotel is clearly showing its age and while the rooms seem to be slightly updated, it leaves a lot to be desired for visually and esthetically. There is some deception in their advertising of amenities. The housekeeping is not up to par as some of the blankets were soiled prior to our arrival. This location is clearly in limbo between a motel designation and a one star hotel status charging three star prices. One expects better of a Wyndham property at those rates. I would strongly reconsider alternatives should I visit Charleston again in the future.
Stayed 4 nights in Jul 2025

8/10 Good

Margo

Stayed 1 night in Jul 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Commode wasn’t even attached to the floor. The new room with an attached commode wasn’t much better. Outside exit doors were broken and open to outside. Hotel smelled dirty. Would not recommend.
Stayed 1 night in Aug 2025

2/10 Terrible

Corissa, Louisville

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place smelled like smoke and so dirty
Stayed 1 night in Aug 2025

8/10 Good

Margo

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Marcy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a nice chat with the new manager. He was very nice and wanted to make sure we had everything we needed. He told us about some improvements they were doing to the hotel. We enjoyed meeting him and it sounds like he will have a positive impact on the hotel.
Stayed 1 night in Aug 2025

8/10 Good

Dana, Junction City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here on out way to the beach every summer. Nice & clean. Staff are kind and helpful. This year there was some kind of glitch with the lights in the pool area but we were still able to swim.
Stayed 1 night in Aug 2025

2/10 Terrible

jon

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
2 outside doors broken, anyone off the street can walk in. No way to lock them. 2 of 4 ice machines broke. Room had bugs on AC and food in the refrigerator. This place was horrible.
Stayed 1 night in Aug 2025

2/10 Terrible

Julie, Glen Ellyn

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Incredibly disappointing! The pictures are incredibly misleading. When you see a dirty worn out rug in the hallway and in the lobby, you know the rest of the place is going to be horrible. The pool was incredibly dirty because obviously their filter doesn’t work or it hasn’t been running a long time. The front desk clerk said that there had been a group of kids from a baseball tournament that had just been in it. If a sufficient filter is running in a swimming pool, it doesn’t matter how many people are in that pool. My husband and I walked to the edge and we looked in the pool and we couldn’t even see to the bottom. It was murky and disgusting. Also, the bar and restaurant only take cash. We never carry cash in the United States when traveling. Besides who carries cash anymore? I couldn’t believe that they didn’t take Apple Pay! This is not the 1980s! The phone that was in the room is literally from the 1980s. Whoever owns this franchise literally does not take pride in what they own. If they did, they would ensure the fact that the place was up to code. The health department needs to go into this place and do a full sweep! So should the fire inspector. It’s absolutely horrific.
Stayed 1 night in Aug 2025

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Shae

Traveled with family
Disliked: Property conditions & facilities
Safety: The most important thing to know about this hotel is the lack of security. We stayed 3 nights, and not once was the door we entered through (Door B, not the main entrance) locked. The area wasn't scary enough to cancel our reservation, but I would not stay here again. Cleanliness: The room itself (2nd floor) was fine, but the hallways and stairwells were dirty with ripped carpet and chipped paint, etc. The hotel needs some TLC. Staff: Front desk and morning breakfast lady were very nice, but employees gathered outside our window in the morning and were quite loud (male breakfast guys. Free breakfast: No complaints, typical with waffles, eggs, potatoes, sausage. Did like that it wasn't the same every morning. Juice available as juice boxes. The current rating of 3.9 might be a little high.
Stayed 3 nights in Jul 2025