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Holiday Inn Hotel & Suites Charleston West by IHG

3.5 star property

Choose dates to view prices

Photo gallery for Holiday Inn Hotel & Suites Charleston West by IHG

Indoor pool, open 6:00 AM to 11:00 PM, sun loungers
Exterior
Property amenity
Standard Room, 1 Queen Bed | Desk, blackout drapes, iron/ironing board, free cribs/infant beds
Courtyard

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Free airport shuttle
  • Breakfast available
  • Laundry
  • Pool
  • 24/7 front desk
$117
includes taxes & fees
Dec 21 - Dec 22

Explore the area

View in a map
400 Second Ave, South Charleston, WV, 25303
  • Place, Charleston Coliseum & Convention Center
    ‪4 min drive‬
  • Place, Patrick Street Plaza Shopping Center
    ‪4 min drive‬
  • Place, Mardi Gras Casino
    ‪9 min drive‬
  • Airport, Charleston, WV (CRW-Yeager)
    ‪9 min drive‬

Room options

View all photos for Suite, 1 Bedroom

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 6
  • 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed with Sofa bed

  • 389 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

8.4 out of 10
Very good
(21 reviews)
  • 389 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room

8.0 out of 10
Very good
(4 reviews)
  • 389 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 Twin Bed

View all photos for Standard Room, 1 Queen Bed, Accessible

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Accessible

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Accessible

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Room amenity

Standard Room, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower) | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom, Accessible (Roll-In Shower)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(29 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Communications)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Accessible (Communications)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Communications)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Mobility Accessible (Communications)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible (Communications)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Double Beds, Accessible (Communications)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Accessible (Communications)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds, Accessible (Communications)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 2 Queen Beds, Accessible (Communications)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible (Communications)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Hotel & Suites Charleston West by IHG

3.5-star South Charleston hotel with restaurant
Along with an indoor pool, this hotel has a restaurant and a fitness center. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Other amenities include a bar/lounge, a business center, and conference space. Housekeeping is available on request.
Holiday Inn Hotel & Suites Charleston West by IHG offers 150 accommodations with coffee/tea makers and complimentary weekday newspapers. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Holiday Inn Hotel & Suites Charleston West by IHG features an indoor pool and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 3.5-star property offers access to a business center and meeting rooms. Event facilities measuring 10000 square feet (929 square meters) include conference space. This business-friendly hotel also offers a terrace, barbecue grills, and a vending machine. A roundtrip airport shuttle (available 24 hours) and an area shuttle are complimentary for guests. Complimentary self parking is available on site.

Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
Mosa's Bar and Grille - This bar specializes in American cuisine and serves breakfast only. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle at scheduled times and on request
  • Free area shuttle
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 13.99 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Mosa's Bar and Grille

Things to do

  • Arcade/game room
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Free area shuttle
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 10,000 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Sign language-capable staff
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 40 per pet, per night
Service animals are welcome, and are exempt from fees
2 total (up to 100 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 13.99 per person
  • Pet fee: USD 40 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Charleston West
Holiday Inn Hotel Charleston West

Reviews

Holiday Inn Hotel & Suites Charleston West by IHG Reviews

8.6

Excellent

8.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 550 out of 1000 reviews
Rating 8 - Good. 264 out of 1000 reviews
Rating 6 - Okay. 95 out of 1000 reviews
Rating 4 - Poor. 62 out of 1000 reviews
Rating 2 - Terrible. 29 out of 1000 reviews

Reviews

10/10 Excellent

Donna

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
This was one of the best places I have ever stayed in. Staff were extremely friendly. The breakfast was well worth the price and the staff served you your drinks the soon as you walked in. Cleared the tables while dining, refilled drinks, fresh fruit. The pool & hot tub were absolutely amazing. Big, beautiful and relaxing. Nice big splash area with only 9 inches of water for toddlers. Best pool I have ever seen for a hotel. Pebblestone edging around the pool/hot tub area. Very nice.
Stayed 1 night in Aug 2025

10/10 Excellent

Anna, spencer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel!
Stayed 1 night in Aug 2025

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. The morning breakfast selection was fantastic. There was plenty of parking. The hotel was just a short commute from downtown Charleston.
Stayed 2 nights in Aug 2025

8/10 Good

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar
Stayed 1 night in Aug 2025

10/10 Excellent

Addison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff! They were all so kind and helpful!!
Stayed 1 night in Aug 2025

10/10 Excellent

Allison Margaret

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're traveling with kids, especially young ones, they will love the pool. There's an area for babies and toddlers to splash, a larger area in the center, and a hot tub. Everyone professional and kind, and the free breakfast offers lots of options. Kids under 11 eat for free.
Stayed 1 night in Aug 2025

10/10 Excellent

Carolyn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Terence

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was Great
Stayed 3 nights in Aug 2025

6/10 Okay

Steven

Liked: Cleanliness, room comfort

Hotel under renovations (Aug 2025)

The lobby area appears to be recently updated, but our room very much was not. Still, the room was clean and comfortable. We were traveling with a pet and the hotel was welcoming (with a waiver and $40 pet fee).
Stayed 1 night in Aug 2025

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice , comfortable. Only thing was the train noisy.
Stayed 1 night in Aug 2025

10/10 Excellent

Olivia

Stayed 1 night in Aug 2025

4/10 Poor

Lori

Liked: Staff & service
Disliked: Cleanliness
The carpets were very dirty was very cold and I was unable to adjust the temperature. I got in very late and just wanted to go to bed. I woke at 4 AM and decided to just leave.
Stayed 1 night in Aug 2025

8/10 Good

Harbinder

Traveled with family
Liked: Cleanliness
clean, breakfast is ok for the price you pay
Stayed 3 nights in Jul 2025

10/10 Excellent

Wilma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly. Breakfast was good as well. Overall it was great.
Stayed 1 night in Jul 2025

10/10 Excellent

Michelle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my 2nd time staying in this hotel. I can not say enough good/nice things about this place! My check in was quick and the woman working was kind and nice to chat with. The pool was wonderful! Clean, the water was nice. They also have a hottub which felt great after a long day of driving! Lastly, this morning I needed some extra caffeine and used everything i had in tge room. It was past breakfast hours and the young lady who was working was cleaning up. I asked if there was anywhere around to get coffee. She went and made me coffee. Ashley, went above and beyond to get me some coffee! All of the staff i have come in contact with have been very nice and polite. Keep up the great work Holiday Inn!
Stayed 1 night in Jul 2025

10/10 Excellent

Valerie

Stayed 1 night in Jul 2025

6/10 Okay

Edward

Traveled with family
Liked: Staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

Steven

Stayed 1 night in Jul 2025

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

JULIE, Lexington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Christiane, Weston

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice. Had to get another room because of a faulty A/C, but the rest of the stay was nice. Good breakfast and nice pool area. Very nice dog area in the court yard, safe and well lit and maintained.
Stayed 1 night in Jul 2025

6/10 Okay

Derin

Stayed 1 night in Apr 2025

10/10 Excellent

Cristiana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are so kind and welcoming. Rooms clean and very comfortable
Stayed 1 night in Jun 2025

10/10 Excellent

Sheree

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Desk and staff were very friendly and helpful.
Stayed 1 night in Jul 2025

10/10 Excellent

Shaina

Traveled with family
Liked: Cleanliness, amenities
Nice clean and nice pool
Stayed 2 nights in Jul 2025