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Holiday Inn Express Hotel & Suites Cross Lanes by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Cross Lanes by IHG

Lobby sitting area
Front of property
Free daily buffet breakfast
Suite, 2 Queen Beds | Egyptian cotton sheets, premium bedding, pillowtop beds, desk
Indoor pool

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Gym
  • Laundry
  • 24/7 front desk
  • Air conditioning
$113
includes taxes & fees
Dec 21 - Dec 22

Explore the area

View in a map
410 New Goff Mountain Road, Cross Lanes, WV, 25313
  • Place, Mardi Gras Casino
    ‪2 min drive‬
  • Place, West Virginia Junior College-Charleston
    ‪2 min drive‬
  • Place, Regal Nitro
    ‪3 min drive‬
  • Airport, Charleston, WV (CRW-Yeager)
    ‪16 min drive‬

Room options

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds | Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(21 reviews)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(26 reviews)
  • Sleeps 2
  • 1 King Bed

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Queen Beds

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(26 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Suite, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Communications, Accessible Tub)

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Suite, 1 King Bed, Accessible (Communications, Accessible Tub)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

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  • Free WiFi
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4.7 out of 5, Exceptional, 1,006 reviews
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About this property

Holiday Inn Express Hotel & Suites Cross Lanes by IHG

Cross Lanes hotel close to Mardi Gras Casino
This hotel features an indoor pool, a 24-hour fitness center, and a snack bar/deli. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Other amenities include a 24-hour business center, coffee/tea in a common area, and a business center. Weekly housekeeping is available.
Holiday Inn Express Hotel & Suites Cross Lanes by IHG offers 89 air-conditioned accommodations with complimentary newspapers and complimentary bottled water. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Cross Lanes hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered weekly and change of towels can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Guests under 16 years old are not allowed in the fitness facility.

Holiday Inn Express Hotel & Suites Cross Lanes by IHG features an indoor pool and a 24-hour fitness center. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception on select days. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities consist of a 24-hour business center and a meeting room. This business-friendly hotel also offers a vending machine, gift shops/newsstands, and coffee/tea in a common area. Onsite self parking is complimentary.

Holiday Inn Express Hotel & Suites Cross Lanes by IHG has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM. A complimentary manager's reception is offered on select days.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 4 floors
  • Banquet hall
  • Built in 2013
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 6:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Guests under 16 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Cross Lanes
Holiday Inn Express Hotel Cross Lanes
Holiday Inn Express Hotel Suites Cross Lanes
Inn Express Cross Lanes

Holiday Inn Express Hotel & Suites Cross Lanes by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 663 out of 1003 reviews
Rating 8 - Good. 230 out of 1003 reviews
Rating 6 - Okay. 60 out of 1003 reviews
Rating 4 - Poor. 23 out of 1003 reviews
Rating 2 - Terrible. 27 out of 1003 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Traveled with family
Liked: Amenities
The check in was smooth and pleasant experience
Stayed 1 night in Sep 2025

10/10 Excellent

Stefan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and spacious rooms. Very clean and very good beds, the breakfast was phenomenal and very friendly staff. Highly recommend!!
Stayed 1 night in Aug 2025

10/10 Excellent

McKenna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent!!

Check-in was very fast and pleasant. The room was clean and comfortable. I’m an early riser, so I was happy that breakfast was served at 6:00 AM, and it was very plentiful - lots of variety. When I checked out, I was offered complimentary bottled water for the road. Perfect! If I’m ever in the area again, I will definitely stay here.
Stayed 1 night in Aug 2025

10/10 Excellent

Letty

Liked: Cleanliness, staff & service, property conditions & facilities
I had an excellent experience
Stayed 3 nights in Aug 2025

6/10 Okay

Amy

Traveled with group
Liked: Cleanliness, staff & service

Not the best; not the worst

The staff was great. Breakfast was wonderful. The hotel room door would stick and had to be slammed to close. Then there was a 1-2” gap, where the hallway could be seen. The shower wall’s tile had black mildew in the grout, and the grout in the tile floor was dirty with white powder in spots. The biggest concern was the stress fractures in the toilet bowl. We were afraid it was going to break while being used. I would suggest better water pressure with the shower head and raising the shower head. It’s not high enough for anyone over 5’8. A nice hand-held might be better. The beds were hard, but clean. The toom was very clean. The a/c worked wonderfully and wasn’t loud and annoying. Unfortunately, I didn’t sleep well, because everytime someone had to slam their door, which I’m assuming would stick like ours did, I would wake up. I loved the design of the lobby and table area. One last thing, the 3rd floor hallway was stiflingly humid. It was horrible, but it smelled clean. It wasn’t the best Holiday Inn I’ve been to, but it wasn’t the worst either. I’d stay here again in a pinch.
Stayed 2 nights in Aug 2025

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Jennifer S.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Laurie, Queen Creek

Liked: Cleanliness, staff & service, property conditions & facilities
Close to my friends house
Stayed 2 nights in Aug 2025

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Angelique

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Donna

Stayed 1 night in Aug 2025

10/10 Excellent

Denise

Traveled with family
Liked: Amenities
Breakfast was GREAT!!! Staff accommodating.
Stayed 1 night in Jul 2025

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

William

Stayed 1 night in Jul 2025

10/10 Excellent

Melissa L

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Sue

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was fine - glad for a fridge and microwave, clean, and the beds were fairly comfortable. We enjoyed the drinks station and the breakfast was above average. The motel was surrounded by industry.
Stayed 1 night in Jul 2025

6/10 Okay

Karl

Traveled with family
Liked: Amenities
Stayed 2 nights in Jul 2025

10/10 Excellent

John Mark N.

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good value for price.
Stayed 1 night in Jul 2025

10/10 Excellent

Nakeisha

The staff were friendly and very helpful. Their attitude went a long way in making us feel comfortable
Stayed 1 night in Jul 2025

10/10 Excellent

Colby

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Was perfect. Was just passing through and need some good sleep before getting back on the road
Stayed 1 night in Jun 2025

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in to check out, the staff were great! Quiet, we had the pool all to ourselves, extremely comfortable beds ( btw, what's the name of the mattress) and very spacous rooms. Let me not forget the amazing FREE breakfast buffet! Kept me full my entire 5 and a half hour ride home. Great job!
Stayed 1 night in Jul 2025

10/10 Excellent

Maureen

Stayed 1 night in Jun 2025