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Cerrillos Vacation Packages

Property seems new in a new and upcoming area. However, without a vehicle is quite inconvenient. There were two restaurants across the street and a small shopping mall and gas station aroud the corner. People were friendly. The checkin process needs refining. We arrived on time and were repeatedly told to wait for someone to come and receive us and give us entry to the apartment. That person never showed up. In the end it turned out to be self-checkin. For some reason the hosts decided to delay providing the checkin info for a good 20 min after our arrival... which was within their checkin time rules. There after, they provided a whatsapp message with all the relevant access info. Within that message, however, the wifi credentials were incorrect... but was remedied with some back and forth via whatsapp. The good news was that while we were waiting for the host to give us the access info, the gentleman at the lobby reception was very nice and helpful... and allowed us to wait in the lobby while the host sorted out their issues. I have to say that its very annoying when you follow all the rules and a host delays checkin. Hosts should consider that guests have their obligations too and delays can be quite impactful. Delaying business obligations because a host will not release checkin info until the last second is NOT acceptable! Being told to wait for "someone" that never shows up... and the checkin then turning up to be self-checkin is really aggrevating.

Very nice and clean hotel located right on the plaza. Very friendly and helpful staff. The free breakfast was excellent with a lot of variety. I will definitely stay there again.

This was a really nice hotel, our corner room was great, beautiful view, clean and comfortable. We had two issues with the hotel. The first was we were told by the front desk that the pool and jacuzzi were on the top floor, which they were, but there was no water in the jacuzzi. The second issue was the laundry service. We had them do our laundry and provided our own unscented soap, we wrote on the ticket to use our soap and to not use any products in the washer and dryer with scents because we have allergies. We spoke with the front desk staff also and explained this, they assured us they would not use any scented products. The laundry came back smelling of strong laundry soap and our clothes were no longer wearable for the rest of our trip. We were leaving the next day so we had no recourse. Total bummer since we were super clear with them.

Limpia, wifi y desayuno continental completo incluido, muy céntrico a pocos minutos caminando de la plaza de la catedral

The breakfast was woderful!