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Personnel très courtois et poli. La chambre répondait à nos attentes. Nous avons mangé au resto de l'hôtel. Tout simplement succulent.

Beautiful hotel in a gorgeous location with exceptional staff. Not all of the windows have fly screens and there were numerous wasps and other flying insects outside. Because of this I did not feel comfortable to have the windows open, even during the recent heat wave. Appreciate that air conditioning units cannot be fitted due to the age and character of the building but fly screens should be achievable. There was a fan in the room and this helped for me but even so, my laptop got very hot and would not charge. Later when moved to a cool location, it was fine. I would love to visit again but probably not during a heat wave.

The room was not clean,

A very nice place, clean, simple room, everywhere well maintained, friendly helpful staff. Nice garden to have breakfast in and the hotel is in a good location, just outside the city centre (which means it's quiet in the evenings) but only 5-10 minutes' walk from the centre (depending how fast you walk). The location also affects the price, which was very reasonable. The only thing we would have liked to have - in view of the unusually high temperatures - was AC but other than that, wonderful!

Washroom is open no sliding door never seen such wash room in hotels my life. The berms they provided was too small for a 13 years old and we provided the age while booking. Reception did not want to hear said this is standard here! Will never recommend anyone

The hosts were so thoughtful. Walked us to the bus stop to show us the way, recommended restaurants, totally planned our trip to Luzern..even fixed us special tea for our allergy coughs we brought with us. Looking forward to staying there in the future.