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Castro Urdiales Vacation Packages

Very disappointed! Hotel advertised having a restaurant and cafeteria, neither of which were open! Hotel also advertised having wine and champagne available but were told at reception that only food and drink available was from a vending machine. As there were no bars or restaurants nearby in this industrial port area, we ended up with a packet sandwich from the vending machine! For info, it was a Friday night stay in June.

Was good experience and recommend

Looked at reviews as thats how i pick my accommodation so picked this place according as it was getting 10/10, but WOW!! what a let down. We were travelling around and this was our 4th hotel night and most expensive one to date so imagine the disappointment seeing broken windows in a downstairs area on arrival, which definitely was not recently. Then the entrance hallway was dirty and covered with leaves, looked like for days as there was no wind. Reception area was non existence as paintwork was being carried out. Probably should have been shut down judging by the mess and noise. But that was all i thought was bad until i seen the bedroom. Bathroom door was sticking and half the frame was eaten away by someone's dog id say that was locked in there, the bathroom lamp drop was barely holding on by a wire, shower door and base was discussing filthy and rusted in places, so much i wouldn't shower. Toilet seat couldn't stay up when seated on the toilet as it was too small. Basically the whole bathroom needs gutted. Beside the bed on the wall, was what looked like someone threw a coffee and it ran down the wall. Other marks everywhere, and it was cold. No room thermostat. Breakfast i didn’t take for obvious reasons. I would have left straight away last night but it cost over £100 euros and was late. So really felt reviews must have been for somewhere else. There was no restaurant or tables to sit at even if you wanted food. Took photos but wont let me upload.

👍

Amazing property with spacious and clean rooms, bistro was excellent and service was very friendly and professional

It was a nice, quiet hotel.

I unknowingly booked a room that was unrefundable. They did not allow me to reschedule my booking & I lost over $500. Be very careful when you make your reservation.

Me encantó el hotel, el personal muy amable. La habitación muy amplia. Limpio. Volveremos