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Castril Vacation Packages

On arrival, airport conditioning and elevator were not working. As a 64 year old with arthritic ankles, I had to drag my heavy suitcase up 3 floors to my room. Air con was broken all night (as was elevator) so I sweated all night and got little sleep. Went out in morning (walking down and up stairs still to/from breakfast - great breakfast btw). Returned in the evening to be told it was fixed. But not in my room! Rude staff member insisted it was my fault for 'playing' with controls. It was eventually fixed but both AC and elevator were not working for short periods throughout my 7 day stay. In my room, one rail over the safe to hang clothes but NO cupboard space, so had to live out of a suitcase. Gap at bottom of bed so small it was necessary to climb over the bed to get to a mirror on the other side. Breakfast good. Most staff friendly except the guy I mentioned earlier. Clean and modern. Coffee in lobby from a machine but not in room. Fridge but full of stuff they want to sell you at high prices. Pool and solarium are great, despite what I have read in other reviews. Noise was not an issue for me, again despite other reviews, although I was at the back of the hotel - I can imagine that front of hotel is pretty noisy. Last moan - and I am disgusted by this: the first night, when I had to bake in the heat and couldn't use the elevator, I had a bottle of water from the fridge. They refused to let me have this for free as some sort of apology and charged me for it at the end!

The hotel experience was very disappointing. There was an unpleasant sewage smell at the hotel entrance, which created a poor first impression. The room service was extremely inadequate and was not available 24 hours a day. Most of the time, either no one was available to assist us or we had to wait several hours to receive service. The views from the rooms were also very disappointing. Most rooms overlooked the walls of the neighboring building, while even the rooms advertised as having a harbor-front view overlooked a construction waste disposal area. Overall, the hotel failed to meet our expectations in terms of cleanliness, service quality, and the views advertised. Given these issues, the experience was far below what we expected from a hotel of this standard.

Let me start with the attentive staff, from the front desk welcome, the gentlemen who helped with our luggage and met us with a big smile every day. The rooftop pool and bar area, cozy loungers, amazing buffet breakfast. I can't praise the hotel staff and amenities enough. I would highly recommend this beautiful hotel any day of the week. We will miss it!

Excellent

The place is amazing: the room is like an apartment with all the amenities and even a fridge with wine! But it has all the facilities of a hotel, in particular Ferdinando at the reception is very useful for any help or information. The hotel is in a very nice and convenient area: bus stop and taxi area are very close and it is a walkable distance from the downtown. For sure I will come back to this place.

Hotel is gorgeous, love the decor and trendy 70s inspired design. Room was enormous and very well decorated, though lack of drawers meant difficult to fully unpack with only hanging space. Giant balcony which was in the sun all day and overlooked the pool. Easy 10 minute walk to the beach. I felt the service let the stay down overall. Whilst housekeeping were excellent, front desk/lobby staff were not forthcoming with checking in on our stay, helping with taxis etc. Bar service around the pool needs improvements in processes. The outdoor bar was closed for the season which is fine, but ordering and delivering drinks around the pool was difficult, with insufficient staff available, and the bar itself frequently cluttered with dirty cups. Breakfast buffet was standard for a hotel of the size/category of the Kimpton, but again let down by inconsistent service, often with staff members forgetting drinks we'd ordered, or us having to search out a member of staff to place an order for coffee. We weren't informed breakfast was included in our booking and found this out on our second day after having breakfast elsewhere. Service overall I didn't find personal or personable, with us directed via the in-room tv or QR code to the website to place room service orders and find out about the hotel. The room service ordering was technically buggy and we couldn't resolve it. We didn't eat dinner at the hotel, but did try lunch once which I found overpriced and poor quality.