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Get an overview of this hotel
5-star Carcassonne hotel in City of Carcassonne

Popular property highlights

Free WiFi
Pets allowed
Restaurant
Business center
Laundry facilities

Location

Located in City of Carcassonne, this luxury hotel is steps from Basilica of St. Nazaire and St. Celse and Aude Gate. Narbonnaise Gate and Chateau Comtal are also within 5 minutes. Carcassonne Station is 26 minutes by foot.

Hotel Features

An attached winery, a full-service spa, and a restaurant are available at this hotel. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a conference center are onsite.

Room Amenities

All 59 soundproofed rooms feature free WiFi and 24-hour room service. For a bit of entertainment, flat-screen TVs come with cable channels, and guests will also appreciate thoughtful touches like bathrobes and slippers.

Languages Spoken

  • English

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Hotel de la Cite Carcassonne - MGallery Collection

Place Auguste Pierre Pont, Carcassonne, Aude 11000

Hotel Policies

Payment types

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.20 per person, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 28 per person (approximately)
  • Valet parking fee: EUR 25 per night (in/out privileges)
  • Pet fee: EUR 20 per pet, per night
  • Rollaway bed fee: EUR 80.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in

Check-in time starts at 4 PM

Check-in time ends at midnight

Minimum check-in age is: 18

Check-out

Check-out time is noon

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place.

Guest accommodation is not sealed after cleaning

Electrostatic spray is not used for disinfection

Cashless transactions are available

Masks are compulsory at the property

Staff temperature checks are not conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Contactless food service / room service is available

Commonly-touched surfaces are cleaned with disinfectant

Reservation is not required for facilities onsite

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property is cleaned with disinfectant

Staff wears personal protective equipment

Security system

Protective clothing is available to guests

Masks are available to guests

Mobile key entry is not available

Debit cards not accepted

Food service has been amended for enhanced safety

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Property does not follow sanitization practices of any association

Staffed front desk

Social distancing measures are in place

Contactless check-in is available

Property does not follow a brand or regulatory agency's sanitization guidelines

Property confirms they are implementing enhanced cleaning measures

Individually-wrapped food options are not available

No gap period between guest stays

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 80.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets allowed for an extra charge of EUR 20 per pet, per night
  • Food and water bowls are available
  • Specific rooms only, restrictions apply
  • Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

We should mention

The seasonal pool will be open from June to September.

Pool access available from 8:00 AM to 8:00 PM.

Reservations are required for massage services, spa treatments, and private bath/onsen. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Hotel Names

  • Cite MGallery Collection
  • de la Cite Carcassonne MGallery Collection
  • Hotel Cite
  • Hotel Cite MGallery Collection
  • Hotel de la Cite Carcassonne MGallery Collection
  • Hotel Cite Carcassonne MGallery Collection
  • Cite Carcassonne MGallery Collection
  • De La Cite Carcassonne
  • Hotel de la Cite Carcassonne - MGallery Collection Hotel
  • Hotel de la Cite Carcassonne - MGallery Collection Carcassonne

Awards & Affiliations

The property is a member of Historic Hotels of the World.

National Rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Hotel Amenities

Renovations + Closures

This property is closed from October 31 2020 to February 15 2021 (dates subject to change).

The property is closed between December 3 and January 15.

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

A winery is attached to this Carcassonne hotel. Hotel de la Cite Carcassonne - MGallery Collection features a full-service spa and a seasonal outdoor pool. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

A business center is on site at this 5-star property. This luxury hotel also offers a terrace, tour/ticket assistance, and multilingual staff. Onsite parking is available (surcharge).

Hotel de la Cite Carcassonne - MGallery Collection has designated areas for smoking.

  • Bar/lounge
  • Designated smoking areas (fines apply)
  • Newspapers in lobby (surcharge)
  • Elevator
  • Full-service spa
  • 24-hour front desk
  • Poolside bar
  • Business center
  • Spa treatment room(s)
  • Turkish bath/Hammam
  • Porter/bellhop
  • Restaurant
  • Meeting rooms
  • Tours/ticket assistance
  • Year Built - 1909
  • Dry cleaning/laundry service
  • Free WiFi
  • Pool sun loungers
  • Valet parking (surcharge)
  • Babysitting or childcare (surcharge)
  • Swimming pool
  • Outdoor seasonal pool
  • Food and water bowls
  • Terrace
  • Luggage storage
  • ATM/banking
  • Breakfast available (surcharge)
  • Concierge services
  • Gift shops or newsstand
  • Conference center
  • Shopping on site
  • Designated smoking areas
  • Pool umbrellas
  • Laundry facilities
  • Total number of rooms - 59
  • Number of floors - 2
  • Wedding services
  • Winery attached
  • Garden
  • Multilingual staff

Room Amenities

Hotel de la Cite Carcassonne - MGallery Collection offers 59 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and hair dryers. This Carcassonne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Television
  • Minibar
  • Coffee/tea maker
  • Daily housekeeping
  • Phone
  • Private bathroom
  • Bathrobes
  • Hair dryer
  • In-room safe
  • Room service (24 hours)
  • Desk
  • In-room climate control (air conditioning)
  • Premium bedding
  • Soundproofed rooms
  • Turndown service
  • Free bottled water
  • Blackout drapes/curtains
  • Slippers
  • Cable TV service
  • Flat-panel TV
  • Free WiFi
  • Individually furnished
  • Individually decorated
  • Bathtub or shower
  • Connecting/adjoining rooms available
  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)
  • Towels provided
  • Linens provided

Parking

Valet parking (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Food & Drink

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.

La Barbacane 1 étoile - This fine-dining restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. Reservations are required.

Bar Blbliothèque - Onsite cocktail bar. Open daily.

24-hour room service is available.

Spa Services

5 MONDES has 2 treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a steam room and Turkish bath/hammam.

The spa is open daily.

  • Number of treatment rooms 2
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Nearby Activities

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Rafting nearby
  • Golfing nearby
  • Boat tours nearby
  • Snorkeling nearby
  • Bicycle rentals on site
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Windsurfing nearby
  • Scooter/moped rentals nearby

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