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5-star Carcassonne hotel in City of Carcassonne

Popular property highlights

Free WiFi
Pets allowed
Restaurant
Business center
Laundry facilities

Location

Located in City of Carcassonne, this luxury hotel is steps from Medieval City of Carcassonne, Basilica of St. Nazaire and St. Celse, and Aude Gate. Narbonnaise Gate and Chateau Comtal are also within 5 minutes. Carcassonne Station is 26 minutes by foot.

Hotel Features

This hotel features an attached winery, a full-service spa, and a restaurant. WiFi in public areas is free. Additionally, an outdoor pool, a bar/lounge, and a poolside bar are onsite.

Room Amenities

All 59 individually decorated rooms feature free WiFi and 24-hour room service. For a bit of entertainment, flat-screen TVs come with cable channels, and guests will also appreciate thoughtful touches like bathrobes and slippers.

Languages Spoken

  • English

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Hotel de la Cite Carcassonne - MGallery Collection

Place Auguste Pierre Pont, Carcassonne, Aude 11000

Hotel Policies

Payment types

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.20 per person, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 28 per person (approximately)
  • Valet parking fee: EUR 20 per night (in/out privileges)
  • Pet fee: EUR 15 per pet, per night
  • Rollaway bed fee: EUR 80.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in

Check-in time ends at midnight

Check-in time starts at 4 PM

Minimum check-in age is: 18

Check-out

Check-out time is noon

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Service animals exempt from fees/restrictions

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 80.0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets allowed for an extra charge of EUR 15 per pet, per night
  • Specific rooms only, restrictions apply
  • Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

We should mention

Reservations are required for massage services, spa treatments, and private bath/onsen. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

Hotel Names

  • Cite MGallery Collection
  • de la Cite Carcassonne MGallery Collection
  • Hotel Cite
  • Hotel Cite MGallery Collection
  • Hotel de la Cite Carcassonne MGallery Collection
  • Hotel Cite Carcassonne MGallery Collection
  • Cite Carcassonne MGallery Collection
  • De La Cite Carcassonne
  • Hotel de la Cite Carcassonne - MGallery Collection Hotel
  • Hotel de la Cite Carcassonne - MGallery Collection Carcassonne

Awards & Affiliations

  • The property is a member of Historic Hotels of the World.

National Rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Hotel Amenities

Property Features

A winery is attached to this Carcassonne hotel. In addition to a full-service spa, Hotel de la Cite Carcassonne - MGallery Collection features an outdoor pool and a spa tub. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

This 5-star property offers access to a business center. This luxury hotel also offers tour/ticket assistance, multilingual staff, and gift shops/newsstands. Onsite parking is available (surcharge).

Hotel de la Cite Carcassonne - MGallery Collection has designated areas for smoking.

  • Bar/lounge
  • Designated smoking areas (fines apply)
  • Newspapers in lobby (surcharge)
  • Elevator
  • Full-service spa
  • 24-hour front desk
  • Poolside bar
  • Business center
  • Turkish bath/Hammam
  • Spa treatment room(s)
  • Porter/bellhop
  • Restaurant
  • Tours/ticket assistance
  • Meeting rooms
  • Year Built - 1909
  • Dry cleaning/laundry service
  • Pool sun loungers
  • Free WiFi
  • Babysitting or childcare (surcharge)
  • Valet parking (surcharge)
  • Swimming pool
  • Outdoor seasonal pool
  • Terrace
  • Luggage storage
  • ATM/banking
  • Breakfast available (surcharge)
  • Concierge services
  • Gift shops or newsstand
  • Conference center
  • Designated smoking areas
  • Shopping on site
  • Pool umbrellas
  • Laundry facilities
  • Total number of rooms - 59
  • Number of floors - 2
  • Wedding services
  • Winery attached
  • Garden
  • Multilingual staff

Room Amenities

Hotel de la Cite Carcassonne - MGallery Collection offers 59 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and hair dryers. This Carcassonne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Connecting/adjoining rooms available
  • Daily housekeeping
  • Individually furnished
  • Phone
  • Turndown service
  • Individually decorated
  • Free bottled water
  • Bathrobes
  • Hair dryer
  • Bathtub or shower
  • In-room safe
  • Free cribs/infant beds
  • Cable TV service
  • Flat-panel TV
  • Room service (24 hours)
  • Rollaway/extra beds (surcharge)
  • Free WiFi
  • Blackout drapes/curtains
  • Desk
  • In-room climate control (air conditioning)
  • Premium bedding
  • Slippers

Parking

Valet parking (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Food & Drink

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.

La Barbacane 1 étoile - This fine-dining restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. Reservations are required.

Bar Blbliothèque - Onsite cocktail bar. Open daily.

24-hour room service is available.

Spa Services

5 MONDES has 2 treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a steam room and Turkish bath/hammam.

The spa is open daily.

  • Number of treatment rooms 2
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • In-room accessibility

Nearby Activities

An outdoor pool and a spa tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Rafting nearby
  • Golfing nearby
  • Boat tours nearby
  • Snorkeling nearby
  • Bicycle rentals on site
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Windsurfing nearby
  • Scooter/moped rentals nearby

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