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Hotel de la Cite Carcassonne - MGallery Collection
*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
Property Features
A winery is attached to this Carcassonne hotel. In addition to a full-service spa, Hotel de la Cite Carcassonne - MGallery Collection features a steam room and a seasonal outdoor pool. Dining options at the hotel include a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.
This 5-star property offers access to a business center and meeting rooms. This luxury hotel also offers a library, a terrace, and multilingual staff. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available.
Hotel de la Cite Carcassonne - MGallery Collection has designated areas for smoking.
- Library
- Water dispenser
- Elevator
- Locally-owned & organized tours & activities
- Showcase for local artists
- 24-hour front desk
- At least 80% of all lighting comes from LEDs
- Business center
- Turkish bath/Hammam
- Porter/bellhop
- Vegan menu options available
- Vegetarian menu options available
- Uncovered parking
- Dry cleaning/laundry service
- No single-use plastic soda bottles
- No single-use plastic stirrers
- Valet parking (surcharge)
- Biodegradable/compostable stirrers
- No single-use plastic straws
- Swimming pool
- Biodegradable/compostable straws
- Food and water bowls
- No single-use plastic water bottles
- Reusable cups only
- Reusable tableware only
- Water-efficient showers only
- Terrace
- Luggage storage
- ATM/banking
- Concierge services
- Gift shops or newsstand
- Conference center
- Snack bar/deli
- Shopping on site
- Designated smoking areas
- Pool umbrellas
- Parking (limited spaces)
- Total number of rooms - 59
- Number of floors - 2
- Winery attached
- Designated smoking areas (fines apply)
- Number of bars/lounges - 1
- Number of poolside bars - 1
- Full-service spa
- Spa treatment room(s)
- Meeting rooms
- Tours/ticket assistance
- Year Built - 1909
- Electric car charging station
- Steam room
- Free WiFi
- Pool sun loungers
- Vegetable garden
- Babysitting or childcare (surcharge)
- Outdoor seasonal pool
- Safe-deposit box at front desk
- Breakfast available (surcharge)
- Number of restaurants - 1
- Laundry facilities
- Vegetarian breakfast available
- Wedding services
- Garden
- Multilingual staff
Family Friendly Amenities
- Family property
- Free WiFi
- Soundproofed rooms
- Snack bar/deli
- Laundry facilities
- Babysitting or childcare (surcharge)
- Free cribs/infant beds
Room Amenities
Hotel de la Cite Carcassonne - MGallery Collection offers 59 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.
- Television
- Minibar
- Coffee/tea maker
- Daily housekeeping
- Phone
- Dial-up internet access
- Bathrobes
- Hair dryer
- In-room safe
- Room service (24 hours)
- Desk
- In-room climate control (air conditioning)
- Premium bedding
- Soundproofed rooms
- Turndown service
- Free bottled water
- Wireless internet access
- Blackout drapes/curtains
- Slippers
- Cable TV service
- Flat-panel TV
- Free WiFi
- Individually furnished
- Individually decorated
- Pillowtop mattress
- Pillow menu
- TV size: 42
- Bathtub or shower
- Connecting/adjoining rooms available
- Free cribs/infant beds
- Electric kettle
- Towels provided
- Bedsheets provided
- Number of beds 1
- Housekeeping on request
- Eco-friendly cleaning products provided
- Eco-friendly toiletries
- LED light bulbs
- Recycling
- Change of towels (on request)
- Change of bed sheets (on request)
- WiFi speed 25+ Mbps
- Energy-saving switches
Parking
Valet parking (surcharge) , Parking (limited spaces)
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Food & Drink
Buffet breakfasts are available for a surcharge and are served each morning.
La Barbacane 1 étoile - This fine-dining restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. Reservations are required.
Bar Blbliothèque - Onsite cocktail bar. Open daily.
24-hour room service is available.
Spa Services
Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body wraps. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.
- Number of treatment rooms 2
- Manicures and pedicures
- Body treatments
- Body wraps
- Facial treatments
- Body scrubs
- Aromatherapy treatments
- Ayurvedic treatments
- Deep tissue massage
- Swedish massage
- Prenatal massage
- Steam room in spa
- Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible on-site restaurant
- Wheelchair-accessible lounge
- Wheelchair accessible path of travel
- Wheelchair-accessible public washroom
- Wheelchair accessible parking
- Wheelchair-accessible concierge desk
- Wheelchair-accessible registration desk
- Stair-free path to entrance
- Wheelchair accessible (may have limitations)
Nearby Activities
Recreational amenities at the hotel include a steam room and a seasonal outdoor pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Rafting nearby
- Golfing nearby
- Boat tours nearby
- Snorkeling nearby
- Bicycle rentals on site
- Mountain biking nearby
- Hiking/biking trails nearby
- Kayaking nearby
- Windsurfing nearby
- Scooter/moped rentals nearby
Hotel Policies
Payment types
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: EUR 3.50 per person, per night. This tax does not apply to children under 18 years of age.
We have included all charges provided to us by the property.
Optional extras
- Fee for buffet breakfast: approximately EUR 28 per person
- Uncovered valet parking fee: EUR 30 per night (in/out privileges)
- Pet fee: EUR 20 per pet, per night
- Service animals are exempt from fees
- Rollaway bed fee: EUR 80.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time starts at 4 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Check-out
Check-out time is noon
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Service animals are allowed
Service animals are exempt from fees/restrictions
Guest education on local ecosystems and culture
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Masks are not compulsory at the property
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Contactless food service / room service is available
Commonly-touched surfaces are cleaned with disinfectant
Reservation is not required for facilities onsite
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of Bureau Veritas (3rd party expert - Global)
Property is cleaned with disinfectant
Pets allowed in specific rooms only
Staff wears personal protective equipment
Security system
Protective clothing is available to guests
Masks are available to guests
Mobile key entry is not available
Debit cards not accepted
Food service has been amended for enhanced safety
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Smoke detector
Individually-wrapped food options are not available
No gap period between guest stays
Children and extra beds
- Children are welcome.
- Rollaway/extra beds are available for EUR 80.0 per night.
- Free cribs (infant beds)!
Pet Policy
- Pets allowed for an extra charge of EUR 20 per pet, per night
- Food and water bowls are available
- Specific rooms only, restrictions apply
- Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
- Service animals are welcome, and are exempt from fees
We should mention
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
The seasonal outdoor pool closes in September.
Pool access available from 8:00 AM to 8:00 PM.
Reservations are required for massage services, spa treatments, and private bath/onsen. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
Cashless payment methods are available for all transactions.
Contactless check-out is available.
Hotel Names
- Cite MGallery Collection
- de la Cite Carcassonne MGallery Collection
- Hotel Cite
- Hotel Cite MGallery Collection
- Hotel de la Cite Carcassonne MGallery Collection
- Hotel Cite Carcassonne MGallery Collection
- Cite Carcassonne MGallery Collection
- De La Cite Carcassonne
- Hotel de la Cite Carcassonne - MGallery Collection Hotel
- Hotel de la Cite Carcassonne - MGallery Collection Carcassonne
Awards & Affiliations
The property is a member of Historic Hotels of the World.
National Rating
This property has received its official star rating from the French Tourism Development Agency, ATOUT France.
Hotel Reviews
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