The property is closed between December 3 and January 20.
Due to COVID-19, this property’s food and beverage options may be limited.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center.
Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers tour/ticket assistance, multilingual staff, and a garden. Limited onsite parking is available on a first-come, first-served basis (surcharge).
Best Western Plus Le Donjon - Coeur de La Cite Medievale has designated areas for smoking.
Best Western Plus Le Donjon - Coeur de La Cite Medievale offers 61 accommodations with minibars and laptop-compatible safes. Each accommodation is individually decorated. This Carcassonne hotel provides complimentary wireless Internet access. Bathrooms include bathtubs or showers and hair dryers. Business-friendly amenities include desks along with free local calls (restrictions may apply). Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.
Valet parking (surcharge) , Parking (limited spaces)
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Brasserie Le Donjon - Onsite brasserie.
Room service (during limited hours) is available.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
The recreational activities listed below are available either on site or nearby; fees may apply.
You'll be asked to pay the following charges at the property:
We have included all charges provided to us by the property.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in time starts at 4:30 PM
Check-in time ends at anytime
Minimum check-in age is: 18
Check-out time is noon
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Minimum Spring Break check-in age is 18 years old. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, American Express, Eurocard, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Noise-free rooms not guaranteed Service animals are allowed Service animals are exempt from fees/restrictions Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Cashless transactions are available Staff temperature checks are not conducted regularly Temperature checks are not available to guests Masks are not compulsory at the property Bed sheets and towels are washed at a temperature of at least 60°C/140°F Contactless food service / room service is available Cash or credit card deposit required Commonly-touched surfaces are cleaned with disinfectant Property confirms they are implementing guest safety measures Property is cleaned with disinfectant Contactless check-out is not available Staff wears personal protective equipment Mobile key entry is not available Debit cards not accepted Protective clothing is not available to guests No shield between guests and staff in main contact areas Guests are provided with free hand sanitizer Property does not follow sanitization practices of any association Staffed front desk Social distancing measures are not in place Contactless check-in is not available No rollaway/extra beds available Guests will receive an email with special check-in instructions Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western) Property confirms they are implementing enhanced cleaning measures Individually-wrapped food options are not available Number of children who can stay free - 2 No gap period between guest stays
Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
Only registered guests are allowed in the guestrooms.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).
This property has received its official star rating from the French Tourism Development Agency, ATOUT France.