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Hôtel Le Donjon - Coeur de la Cité Médiévale

4.0 star property

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Photo gallery for Hôtel Le Donjon - Coeur de la Cité Médiévale

Lobby lounge
Lobby
Minibar, in-room safe, individually decorated, desk
Minibar, in-room safe, individually decorated, desk
Terrace/patio

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Pet friendly

Explore the area

Map
2 Rue du Comte Roger, Carcassonne, Aude, 11000
  • Aude Gate
    ‪2 min walk‬
  • Narbonnaise Gate
    ‪2 min walk‬
  • Château Comtal
    ‪3 min walk‬
  • Carcassonne (CCF-Pays Cathare)
    ‪8 min drive‬

Room options

View all photos for Superior Triple Room

Minibar, in-room safe, individually decorated, desk

Superior Triple Room

  • Sleeps 3
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed

View all photos for Classic Room

Classic Room | Minibar, in-room safe, individually decorated, desk

Classic Room

  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

Minibar, in-room safe, individually decorated, desk

Superior Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Minibar, in-room safe, individually decorated, desk

Superior Double Room

  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room

Family Room | Minibar, in-room safe, individually decorated, desk

Family Room

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Minibar, in-room safe, individually decorated, desk

Junior Suite

  • Sleeps 4
  • 1 Double Bed, 1 Twin Bed and 1 Twin Trundle Bed

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About this property

Hôtel Le Donjon - Coeur de la Cité Médiévale

4-star hotel in City of Carcassonne
This hotel features a restaurant, a bar/lounge, and valet parking. WiFi in public areas is free. Additionally, a business center, a meeting room, and dry cleaning are onsite.
Hôtel Le Donjon - Coeur de la Cité Médiévale offers 61 accommodations with minibars and laptop-compatible safes. Each accommodation is individually decorated. This Carcassonne hotel provides complimentary wireless Internet access.

Bathrooms include bathtubs or showers and hair dryers. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center and meeting rooms.

Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers multilingual staff, tour/ticket assistance, and a garden. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available.

Hôtel Le Donjon - Coeur de la Cité Médiévale has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Brasserie Le Donjon - Onsite brasserie.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Secured, uncovered valet parking on site (EUR 24 per night; includes in/out privileges)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 18 for adults and EUR 9 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brasserie Le Donjon

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessibility

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 23-inch TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:30 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must transfer via Shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between December 3 and January 20.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 12 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.89 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 18 for adults and EUR 9 for children
  • Uncovered valet parking fee: EUR 24 per night (in/out privileges)
  • Pet fee: EUR 12 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number FR39326379401

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Donjon
Best Western Donjon Carcassonne
Best Western Donjon Hotel
Best Western Donjon Hotel Carcassonne
Best Western Carcassonne
Best Western Hotel Carcassonne
Carcassonne Best Western
Best Western Donjon Remparts Hotel Carcassonne
Best Western Donjon Remparts Hotel
Best Western Donjon Remparts Carcassonne
Best Western Donjon Remparts
Best Western Le Donjon Les Remparts

Hôtel Le Donjon - Coeur de la Cité Médiévale Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 601 out of 1001 reviews
Rating 8 - Good. 288 out of 1001 reviews
Rating 6 - Okay. 78 out of 1001 reviews
Rating 4 - Poor. 20 out of 1001 reviews
Rating 2 - Terrible. 14 out of 1001 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

David

Stayed 2 nights in Feb 2025

8/10 Good

Laurence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hôtel de qualité

Hôtel avec un emplacement idéal dans la Cité. Le personnel du parking, du service petit déjeuner et celui de la réception sont tous irréprochables. La suite mériterait un petit rafraichissement. Excellent petit déjeuner.
Stayed 1 night in Feb 2025

8/10 Good

CLAUDIO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

SOPHIE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Catalina

Stayed 3 nights in Feb 2025

10/10 Excellent

Helen

Stayed 2 nights in Feb 2025

10/10 Excellent

Johanna S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

barb

Liked: Cleanliness, staff & service, property conditions & facilities
Loved being inside the castle walls. Very walkable. Lovely old, and I mean hundreds of years old, hotel. Staff was very nice.
Stayed 2 nights in Feb 2025

10/10 Excellent

barb

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it's quirkiness and feel of being in an old castle area.

8/10 Good

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic stay

Fantastic stay. Couldnt have been better. Staff lovley and friendly. Great location. Breakfast 5 star
Stayed 3 nights in Jan 2025

4/10 Poor

Stephanie

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
We had booked a junior suite that appears from the photos to be a 2 bedrooms suite. However, once we arrived at the hotel and saw the room, the manager informed us that there are there two junior suites at the hotel, and they only provided photos of the larger suite. They acknowledged that the room we were given did not look like the photos advertising the junior suite, but the larger junior suite was already booked so they told us they had no other options for us other than to give us an even smaller room. In addition, the parking location for the hotel uses an automated door which closed on our car as we were entering the parking spot. The hotel again acknowledged that this is an issue with their automated door, but even though they promised to email us with their insurance information to cover the damage to our car, we still have not received an email from them. The management and service from this hotel is very poor, and I would not recommend this hotel.
Stayed 1 night in Dec 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accueil, personnel aux petits soins et tres aimable. L'hotel est charmant et bien decoré. La chambre donnant sur une cours interne était particulièrement romantique. Je recommande ++++
Stayed 1 night in Jan 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

CHRISTINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un hôtel exceptionnelle et surper agréable. Un cadre ancien bien entretenu. Confort de la literies
Stayed 1 night in Dec 2024

6/10 Okay

Cinzia Simona

Liked: Staff & service
Disliked: Room comfort

Comodissimo per visitare la città medievale

Hotel situato in un palazzo splendido, nel cuore della città medievale. La stanza era carina anche se un po’ piccola Il problema erano il materasso e i cuscini, veramente scomodi, non ho quasi dormito per due giorni Personale gentile e ambienti abbastanza puliti
Stayed 2 nights in Dec 2024

10/10 Excellent

Saeid, Calgary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice and clean hotel and located amazing place.
Stayed 2 nights in Jan 2025

10/10 Excellent

Aldo, Austin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Probably the best decision in my trip. The hotel is cozy, comfortable, and has character. The staff is superb: cordial and helpful all the time.
Stayed 2 nights in Dec 2024

6/10 Okay

raul

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2024

10/10 Excellent

Ruben Bernabé

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Increíble, impresionante, no hay nada mejor en esa ciudad, gracias
Stayed 1 night in Dec 2024

8/10 Good

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful location

Always love staying at the Donjon. The location is perfect, staff are friendly, great breakfast. The only negative is the bathroom. We had 3 rooms and all 3 the shower water leaked all over the floor despite numerous attempts to stop this. Also a couple of our travellers nearly slipped in the shower. The surface is very slippery.
Stayed 2 nights in Dec 2024

10/10 Excellent

SOPHIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Alex

Stayed 4 nights in Aug 2024

10/10 Excellent

Paul, Calgary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a property with character. Staff was professional, helpful and courteous. Located within the city wals, this was an ideal location to walk around, explore with easy access to shops and restaurants. Very Nice room on the second Floor with separate toilet and shower rooms. Lighting in the main room could be enhanced. Very good breakfast buffet with enough choice to please anybody. Very courteous breakfast room attendant. Quiet area as the mediëval city is virtually carfree. Highly recommended. We took the bus from the train station and a taxi back.
Stayed 2 nights in Dec 2024

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Peaceful, heart of the Cite

We were greeted by a lovely friendly receptionist who quickly checked us in and showed us to our room. The room was large and comfortable with a seating area and a raised bed area. The bed was large and comfortable with lovely linen and very comfortable. The bathroom had a separate shower and a bath and the toilet was separate which was really nice. We had a fridge which was handy and the TV was by the bed and was easily positioned towards the bed. The room overlooked the garden and was very peaceful. It was too cold to sit outside though there was a table and chairs if we had wanted to do so. The hotel is in the heart of the Cite and is close to lots of bars and restaurants. At this time of the year (late November) not all are open and some are only open on certain days or times so choice is smaller for eating in the evening but we found that the food was good at all the places we chose. We were very happy with our stay this being our 4th stay at this hotel and this was definitely the best room we have had at this hotel. We will no doubt be staying here again and really recommend this hotel
Stayed 2 nights in Nov 2024