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Hôtel Le Donjon - Coeur de la Cité Médiévale

4.0 star property

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Photo gallery for Hôtel Le Donjon - Coeur de la Cité Médiévale

Sink into plush armchairs and browse a collection of leather-bound books in this inviting library area.
Enjoy the serene patio view from the comfort of this stylish space, featuring a wooden deck and lush greenery.
Experience a traditional and welcoming atmosphere in our elegant lobby, featuring a long reception desk, decorative mirror, and antique-style seating.
Relax in this serene bedroom with a comfortable bed, bedside table, and plush chair.
Relax in this inviting hotel room featuring a comfortable bed, flat-screen TV, and cozy seating area.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Pet friendly

Explore the area

Map
2 Rue du Comte Roger, Carcassonne, Aude, 11000
  • Aude Gate
    ‪2 min walk‬
  • Narbonnaise Gate
    ‪2 min walk‬
  • Château Comtal
    ‪3 min walk‬
  • Carcassonne (CCF-Pays Cathare)
    ‪8 min drive‬

Room options

View all photos for Superior Triple Room

1 bedroom, minibar, in-room safe, individually decorated

Superior Triple Room

9.2 out of 10
Wonderful
(16 reviews)
  • Sleeps 3
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed

View all photos for Classic Room

Classic Room | 1 bedroom, minibar, in-room safe, individually decorated

Classic Room

9.4 out of 10
Exceptional
(9 reviews)
  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

1 bedroom, minibar, in-room safe, individually decorated

Superior Twin Room

9.0 out of 10
Wonderful
(8 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

1 bedroom, minibar, in-room safe, individually decorated

Superior Double Room

8.6 out of 10
Excellent
(16 reviews)
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room

Family Room | 1 bedroom, minibar, in-room safe, individually decorated

Family Room

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 Double Bed, 1 Twin Bed and 1 Twin Trundle Bed

Similar properties

Relax in a stylish room with a comfortable bed, a TV, and a cozy seating area.

Mercure Carcassonne la Cite Hotel

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
4.7 out of 5, Exceptional, (230)
$225 nightly
The price is $225 total
includes taxes & fees
Mercure Carcassonne la Cite Hotel

About this property

Hôtel Le Donjon - Coeur de la Cité Médiévale

4-star hotel in City of Carcassonne
This hotel features a restaurant, a bar/lounge, and valet parking. WiFi in public areas is free. Additionally, a business center, a meeting room, and dry cleaning are onsite.
Hôtel Le Donjon - Coeur de la Cité Médiévale offers 43 accommodations with minibars and laptop-compatible safes. Each accommodation is individually decorated. This Carcassonne hotel provides complimentary wireless Internet access.

Bathrooms include bathtubs or showers and hair dryers. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center and meeting rooms.

Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers multilingual staff, tour/ticket assistance, and a garden. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available.

Hôtel Le Donjon - Coeur de la Cité Médiévale has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Brasserie Le Donjon - Onsite brasserie.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Secured, uncovered valet parking on site (EUR 24 per night; includes in/out privileges)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 18 for adults and EUR 9 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brasserie Le Donjon

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden

Accessibility

  • No elevator

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 23-inch TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.89 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 18 for adults and EUR 9 for children
  • Uncovered valet parking fee: EUR 24 per night (in/out privileges)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number FR39326379401

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Donjon
Best Western Donjon Carcassonne
Best Western Donjon Hotel
Best Western Donjon Hotel Carcassonne
Best Western Carcassonne
Best Western Hotel Carcassonne
Carcassonne Best Western
Best Western Donjon Remparts Hotel Carcassonne
Best Western Donjon Remparts Hotel
Best Western Donjon Remparts Carcassonne
Best Western Donjon Remparts
Best Western Le Donjon Les Remparts

Hôtel Le Donjon - Coeur de la Cité Médiévale Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 613 out of 1003 reviews
Rating 8 - Good. 283 out of 1003 reviews
Rating 6 - Okay. 73 out of 1003 reviews
Rating 4 - Poor. 21 out of 1003 reviews
Rating 2 - Terrible. 13 out of 1003 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Stayed 2 nights in Mar 2025

8/10 Good

Daryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved Carcasonne. Hotel room was up many many stairs so for elderly it was not a reasonable choice. The village was amazing, restaurants excellent and the hotel was charming.
Stayed 1 night in Mar 2025

2/10 Terrible

Giulia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dishonest

We had booked a superior room, but they placed us in a standard room instead—smaller, with only one window overlooking the garden and no terrace, despite what was advertised on their website. My daughter had experienced the same issue before. This is truly dishonest management with questionable practices. I strongly advise against staying here.
Stayed 1 night in Mar 2025

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people were really nice and there was an amazing courtyard leading up to the room. The bed was also really nice.
Stayed 2 nights in Mar 2025

10/10 Excellent

Charles, Centerville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Le Donjon is one of the most unique places I've ever stayed. It was a great experience. From our room we could see the Chateau Comtal, the castle of Carcassonne. The hotel is right in the middle of La Cite Medievale, near the Aude Gate. The staff was very helpful and accomodating. The room was spacious and the beds were comfortable. It was great staying in the walled city. We could bring our purchases back to the room easily. The hotel also has a secured parking lot that it shares with the nearby Hotel de La Cite. We would definitely stay here again and request the same room!
Stayed 4 nights in Mar 2025

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cet hôtel n'est pas un 4****

Mauvaise experience, tres decue par la prise en charge au parking en pleine nuit avec le froid. Le chauffeur a pris nos bagages à 24e le parking ! Mais nous a à peine montrer le chemin pour se rendre à pieds à l’hôtel !! Bienvenue... La chambre superieure une cata... j’ai volontairement pris une catégorie au-dessus de la standard mais on est très loin d’un 4 etoiles. Si vous avez l’habitude de voyager et de faire des hotels alors soyons francs, c’est entre 2 et 3 etoiles! Moquette sale, salle de bain en plastique digne d'une categorie 2*, qui doit absolument être refaite! On a du reclamer gel douche car contenant vide (évidement 1ere douche au shampoing, quasi vide aussi), quémander des mouchoirs, il n’en restait que 2 (ce sont des choses qui se verifient avant de proposer la chambre aux clients....), brosse des toilettes degueulasse, pas de bouteille d’eau d’accueil, pas de machine à café et mini bar (pourtant indiqués dans la réservation). J’ai précisé avoir un petit chien, supplément oui volontiers mais zero gamelle ou autre (contrairement à d'autres hôtels qui ont très souvent une attention vu le prix supplément que ça coute...!). Le seul point postif c’est l’emplacement de l’hotel en pleine cité médiévale mais parking mal indiqué (non informé sur la réservation ou tout bonnement sur google). Je déconseille fortement!
Stayed 1 night in Mar 2025

10/10 Excellent

Janice S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Joshua, lutz

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a clean and safe budget friendly option. Incredible value. Great for women traveling solo.
Stayed 1 night in Mar 2025

8/10 Good

Laurence

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

David

Stayed 2 nights in Feb 2025

8/10 Good

Laurence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hôtel de qualité

Hôtel avec un emplacement idéal dans la Cité. Le personnel du parking, du service petit déjeuner et celui de la réception sont tous irréprochables. La suite mériterait un petit rafraichissement. Excellent petit déjeuner.
Stayed 1 night in Feb 2025

8/10 Good

CLAUDIO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

SOPHIE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Catalina

Stayed 3 nights in Feb 2025

10/10 Excellent

Helen

Stayed 2 nights in Feb 2025

10/10 Excellent

Johanna S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

barb

Liked: Cleanliness, staff & service, property conditions & facilities
Loved being inside the castle walls. Very walkable. Lovely old, and I mean hundreds of years old, hotel. Staff was very nice.
Stayed 2 nights in Feb 2025

10/10 Excellent

barb

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it's quirkiness and feel of being in an old castle area.

8/10 Good

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic stay

Fantastic stay. Couldnt have been better. Staff lovley and friendly. Great location. Breakfast 5 star
Stayed 3 nights in Jan 2025

4/10 Poor

Stephanie

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
We had booked a junior suite that appears from the photos to be a 2 bedrooms suite. However, once we arrived at the hotel and saw the room, the manager informed us that there are there two junior suites at the hotel, and they only provided photos of the larger suite. They acknowledged that the room we were given did not look like the photos advertising the junior suite, but the larger junior suite was already booked so they told us they had no other options for us other than to give us an even smaller room. In addition, the parking location for the hotel uses an automated door which closed on our car as we were entering the parking spot. The hotel again acknowledged that this is an issue with their automated door, but even though they promised to email us with their insurance information to cover the damage to our car, we still have not received an email from them. The management and service from this hotel is very poor, and I would not recommend this hotel.
Stayed 1 night in Dec 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accueil, personnel aux petits soins et tres aimable. L'hotel est charmant et bien decoré. La chambre donnant sur une cours interne était particulièrement romantique. Je recommande ++++
Stayed 1 night in Jan 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

CHRISTINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un hôtel exceptionnelle et surper agréable. Un cadre ancien bien entretenu. Confort de la literies
Stayed 1 night in Dec 2024