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Unfortunately, our stay was a very disappointing experience from beginning to end. The property did not meet the standards we expected, and the overall experience was nothing like what was advertised. Upon arrival, we immediately noticed several issues with the property and felt uncomfortable staying there. The condition of the accommodation was disappointing, and there were concerns regarding cleanliness, maintenance, and the overall quality of the room. The property did not feel properly prepared for guests. Communication and customer service were also frustrating. We expected the staff/management to be responsive and helpful when concerns were brought to their attention, but the situation was not handled in a way that made us feel valued as guests. Ultimately, we decided that the best option was to leave and find alternative accommodations rather than continue our stay. For the price we paid, the experience was completely unacceptable. I would strongly recommend that future guests carefully consider other options before booking. Based on our experience, I would not stay here again or recommend this property to others.

The room was really dirty. Furnitures was old and useless

The hotel is beautifully appointed. The staff was friendly and helpful. As an example, after we we said that the pillows were too hard, the hotel quickly delivered softer pillows to our room. The area in which the hotel is located also includes several execellent dining options. Our stay was very pleasant. I would stay there again if I returned to Rome.

The property is only six months old so it was in excellent condition and is a fantastic renovation of the old bank building. The location is perfect and the staff are all helpful and friendly. The room was very clean with all of the amenities that you would expect in this type of hotel. The only downside/slight negative was being presented with a €65/night service charge on check out. This left a sour taste and whilst discretionary we would never refuse it as the staff were lovely, but why don’t you just include it in the rate up front and pay your staff appropriately. It shouldn’t require a fixed service charge of this nature to remunerate staff with a good wage when you charge these types of hotel rates.

Beautiful design hotel near the Spanish Step, with many restaurants nearby. The breakfast is outstanding - no lunch needed - and the dining room is welcoming and luxurious. The staff is multilingual, and very helpful and pleasant. We had a suite, and it was perfect, very spacious, and comfortable. The windows are noise-proof and the curtains keep the street light out. Also: a great bathroom with the iconic bidet. Some of the other rooms might be small, though. It's a historic building but there is an elevator. The only thing lacking is a lobby. We had a wonderful time and recommend it highly.

Excellent hotel. the rooms are clean and staff is great!

Great location, lovely reception staff. The breakfast is really good.