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Waldorf Astoria Riviera Maya

5.0 star property

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Photo gallery for Waldorf Astoria Riviera Maya

2 outdoor pools
Terrace/patio
Beach/ocean view
Presidential Suite, 1 Bedroom | Living area | 55-inch flat-screen TV with satellite channels
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet friendly
  • Breakfast available

Explore the area

Map
Carretera Federal 307 Kilometro 333, Cancun, QROO, 77580
  • Xoximilco
    ‪11 min drive‬
  • Moon Palace Golf Club
    ‪12 min drive‬
  • Petempich Bay
    ‪25 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Oceanfront

In-room safe, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Oceanfront

  • 675 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom | In-room safe, blackout drapes, iron/ironing board

Presidential Suite, 1 Bedroom

  • 1680 sq ft
  • Sea view
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View, Corner

In-room safe, blackout drapes, iron/ironing board

Suite, 1 King Bed, Ocean View, Corner

  • 1680 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Ocean View

View from room

Deluxe Suite, 1 King Bed, Ocean View

  • 1680 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

In-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed, Ocean View

  • 675 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Bedroom Ocean Front (Connecting Room)

In-room safe, blackout drapes, iron/ironing board

2 Bedroom Ocean Front (Connecting Room)

  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 2 Queen Beds, (Swim up)

In-room safe, blackout drapes, iron/ironing board

Room, 2 Queen Beds, (Swim up)

  • 675 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Oceanfront

In-room safe, blackout drapes, iron/ironing board

Suite, 1 King Bed, Oceanfront

  • 1035 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Oceanfront (Connecting Room)

View from room

Suite, 2 Bedrooms, Oceanfront (Connecting Room)

  • Sea view
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Ocean View

In-room safe, blackout drapes, iron/ironing board

Deluxe Room, 2 Queen Beds, Ocean View

  • 675 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (Master Suite, Swim up)

Shower, towels

Suite (Master Suite, Swim up)

  • Sea view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, (Master Suite, Swim up)

55-inch flat-screen TV with satellite channels

Suite, (Master Suite, Swim up)

  • 1680 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, (Swim up)

In-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed, (Swim up)

  • 675 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Oceanfront

In-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed, Oceanfront

  • 675 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Amai)

In-room safe, blackout drapes, iron/ironing board

Suite, 1 King Bed (Amai)

  • Ocean view
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 King Bed (Riviera)

In-room safe, blackout drapes, iron/ironing board

Suite, 1 King Bed (Riviera)

  • Ocean view
  • Sleeps 10
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll In Shower)

In-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible (Roll In Shower)

  • 678 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Roll In Shower)

View from room

Room, 2 Queen Beds, Accessible (Roll In Shower)

  • 678 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Oceanfront

In-room safe, blackout drapes, iron/ironing board

Suite, 2 Queen Beds, Oceanfront

  • 1033 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Waldorf Astoria Riviera Maya

5-star Cancun resort with free valet parking
Catch some rays at the beach or spend the day relaxing at Waldorf Astoria Riviera Maya's full-service spa. Then enjoy a meal at one of the resort's 3 restaurants.
Waldorf Astoria Riviera Maya offers 173 accommodations with private plunge pools and espresso makers. 55-inch flat-screen televisions come with satellite channels. Bathrooms include showers.

This Cancun resort provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a steam room and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.
Waldorf Astoria Riviera Maya features a full-service spa, 2 outdoor swimming pools, a steam room, and a 24-hour fitness center. Dining is available at one of the resort's 3 restaurants. Guests can unwind with a drink at one of the resort's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 5-star property consist of a business center and 5 meeting rooms. This luxury resort also offers a terrace, a garden, and a picnic area. Complimentary self parking and valet parking are available on site.

Waldorf Astoria Riviera Maya is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Waldorf Astoria Riviera Maya has 3 restaurants on site.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: MXN 700 to 1,400 for adults and MXN 350 to 1,400 for children
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining
  • Private picnics

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Fitness classes
  • Full-service spa
  • Kayaking
  • Paddleboard
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • In-room crib
  • Private plunge pool

Conveniences

  • 24-hour front desk
  • ATM

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 5 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Firepit
  • Garden
  • On the beach
  • Outdoor furniture
  • Picnic area
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (47 inch wide door)
  • Hand-held showerhead
  • Handrails in stairways (36 inches high)
  • Height-adjustable showerhead
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (32 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2022
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with satellite channels
  • Private plunge pool

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1500 per accommodation, per day, plus a one-time cleaning fee of MXN 1000
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 51 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 700 to 1400 for adults, and MXN 350 to 1400 for children
  • Self parking fee: MXN 20 per night
  • Pet fee: MXN 1500 per accommodation, per day plus MXN 1000 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Waldorf Astoria Cancun
Waldorf Astoria Riviera Maya Resort
Waldorf Astoria Riviera Maya Cancun
Waldorf Astoria Riviera Maya Resort Cancun

Waldorf Astoria Riviera Maya Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 111 out of 134 reviews
Rating 8 - Good. 10 out of 134 reviews
Rating 6 - Okay. 5 out of 134 reviews
Rating 4 - Poor. 3 out of 134 reviews
Rating 2 - Terrible. 5 out of 134 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

R M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Richard, New York

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot
Stayed 3 nights in Feb 2025

10/10 Excellent

Priyanga

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s great for a short getaway
Stayed 4 nights in Feb 2025

10/10 Excellent

Gustavo

Traveled with partner
This was a great property staff was attentive resort was beautiful no complaint will defenitly return again
Stayed 2 nights in Feb 2025

10/10 Excellent

Edvina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Waldorf Astoria Cancun is hands down the best hotel in Cancun, perfect for anyone looking to relax and unwind. Just a quick 20-30 minute drive from the airport, the resort feels like a true escape—far from the crowds and noise. The atmosphere is serene, the amenities are top-notch, and the service is truly exceptional. I haven’t heard a single guest complain about anything! A special shoutout to Francisco at J’AO for the amazing dining experience, Marcus for keeping our room immaculate every day, and Julio by the pool for his outstanding service. Whether you’re looking for luxury, comfort, or pure relaxation, this is the place to be. Can’t wait to return!
Stayed 3 nights in Feb 2025

10/10 Excellent

claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Impeccable service. Wonderful food Beautiful private location
Stayed 1 night in Feb 2025

10/10 Excellent

Nagi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Jan 2025

10/10 Excellent

Carly

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Incredible staff!
Stayed 2 nights in Jan 2025

6/10 Okay

Alexis M

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The SPA = PERFECTION. All aspects from décor, service, cleanliness, level of detail, everything was 10/10. Worth every dollar and is a must. The lobby staff was excellent, helping with our luggage and transportation the whole week. We had a swim up room and the pool was FREEZING cold with no way to be heated. There is a tiny plunge pool that could be heated, but it only fits 2 people comfortably. At JAO, we had the guac appetizer (delicious), fish beef tacos (underwhelming), especially for being over $30 USD for 3 small tacos. We were 1 of 3 tables and service was extremely slow… took 20 minutes just to get our drinks. The pool consistently had the best service-10/10 everyday. However, we ordrered regular margs ($19 USD) with reposado tequila. We werfe charged a ~$3 upgrade per drink for the repo, AND each drink had an additional “prep fee” of ~$5 USD. Scam- Makes zero sense. For room service we ordered 2 “prime” burgers (a staggering $34 each) and fettuccine ($19) add shrimp ($18). All items were horrible. The pasta and shrimp tasted like cardboard, unseasoned. The burger was NOT “prime” quality and completely burnt. A few bites in, we called and had them remove it and refund us the money, which they did politely. That night, at 1:30 am as we are trying to sleep, this awful loud sound started roaring outside. They were power washing near the pool. Why on earth would you choose that time to do it? Chaya had the slowest/worst service and food was mediocre.
Stayed 5 nights in Jan 2025

10/10 Excellent

James, Overland Park

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service. Amazing room. Great dining options, especially Chaya. Great pools. Extremely comfortable pool chairs. Excellently equipped gym. Top notch spa.
Stayed 4 nights in Jan 2025

10/10 Excellent

Bassel, Westlake Village

Stayed 2 nights in Jan 2025

10/10 Excellent

CHERRI, CLEVELAND

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning resort with superior service, Shout out Manuel, Marya, Allen, Samuel, Marco, Alejiro, Laura and Ana and the spa team.
Stayed 3 nights in Jan 2025

10/10 Excellent

Enrique

Stayed 2 nights in Jan 2025

10/10 Excellent

Samuel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent a week here and all we can say is wow. From the drive up to the entrance you’ll be blown away. The main lobby alone is an exceptional experience all by itself. The building is an architectural masterpiece. As a business owner in real estate development, sales and marketing I have to say that our experience here was inspirational. From the bell men to the entire staff, I can assure you that you’ll be impressed. Their entire staff is well trained to give topnotch service with a smile at all times. When we arrived the lady manager that welcomed us was just amazing. She assisted us and gave us as much information as needed. They have 3 exceptional restaurants that you can visit. All offering a wide range of culinary experiences. Alongside this, you’re able to order room service at extended time periods with a good variety of food options. The rooms are not just clean, they are beyond clean. The incredible smell flows through the entire property to the rooms. The impressive granite flooring flows throughout the room to the shower and countertops. The blend of sky blue and gold makes you feel like royalty having the 5 star experience of a lifetime. The room decor with gold finishes will take your breath away. If you love design and decor, you’ll love the rooms here and no aspect of the layout will disappoint. To top it all off is having private jacuzzi’s in every room. The outdoor oasis and spa areas will blow your mind. The views from every room is heavenly.
Stayed 6 nights in Jan 2025

10/10 Excellent

Sharon

Stayed 5 nights in Dec 2024

10/10 Excellent

Girish

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic service
Stayed 1 night in Jan 2025

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, luxurious property! Staff was very personable and helpful. The Spar assistant before my session is a gem even the therapist did a great job!
Stayed 4 nights in Jan 2025

10/10 Excellent

Theodora

Traveled with family
Service and staff were amazing.
Stayed 6 nights in Dec 2024

10/10 Excellent

Sami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and Dining options must be changed , property has 4 restaurants and all of them are Mexican food centric . However one of the best vegetarian options on all menus
Stayed 4 nights in Dec 2024

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

zaid

Traveled with family
Excellent
Stayed 6 nights in Dec 2024

8/10 Good

Kamal

Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful and luxurious, with significant investment clearly made in its construction. If you're 50 years old or seeking a peaceful retreat away from the hustle and bustle, this is an excellent choice. However, be aware that it's a 40-minute drive from the city, where most of the nightlife and action are located in the hotel zone. If you plan to stay here, having a car is essential, as transportation to the city can be costly—around $60 or 1,000 pesos per trip. Additionally, the hotel is not all-inclusive, and prices at the resort can be very expensive . For instance, a small pizza costs $20—so keep that in mind when budgeting for meal.
Stayed 4 nights in Dec 2024

10/10 Excellent

Seok Woo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean place. Excellent staff service.
Stayed 3 nights in Dec 2024