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The Westin Resort & Spa, Cancun

4.0 star property

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Photo gallery for The Westin Resort & Spa, Cancun

4 outdoor pools, free cabanas, pool umbrellas
Reception
On the beach, sun loungers, beach umbrellas, beach massages
3 restaurants, breakfast served
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Hot Tub
  • Room service
  • Spa
  • Gym
$122
includes taxes & fees
Sep 14 - Sep 15

Explore the area

View in a map
Boulevard Kukulcan Km 20, Cancun, QROO, 77500
  • Iberostar Cancun Golf Course
    ‪3 min drive‬
  • El Rey Ruins
    ‪4 min drive‬
  • Delfines Beach
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪15 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View

Suite, 1 Bedroom, Non Smoking, Ocean View | Living area | LED TV

Suite, 1 Bedroom, Non Smoking, Ocean View

  • 1247 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony)

Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony) | Living area | LED TV

Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony)

  • 3487 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View

Suite, 1 Bedroom, Non Smoking, Ocean View | Living area | LED TV

Suite, 1 Bedroom, Non Smoking, Ocean View

  • 1247 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Balcony) | 1 bedroom, pillowtop beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

8.4 out of 10
Very good
(15 reviews)
  • 581 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Lagoon View (Balcony)

Deluxe Room, 1 King Bed, Non Smoking, Lagoon View (Balcony) | 1 bedroom, pillowtop beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, Lagoon View (Balcony)

9.8 out of 10
Exceptional
(8 reviews)
  • 581 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking, Lagoon View

Junior Suite, 1 Bedroom, Non Smoking, Lagoon View | 1 bedroom, pillowtop beds, in-room safe, desk

Junior Suite, 1 Bedroom, Non Smoking, Lagoon View

9.0 out of 10
Wonderful
(2 reviews)
  • 617 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Ocean View

Room, 2 Double Beds, Ocean View | 1 bedroom, pillowtop beds, in-room safe, desk

Room, 2 Double Beds, Ocean View

8.8 out of 10
Excellent
(65 reviews)
  • 455 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, Lagoon View (Balcony)

Deluxe Room, 2 Double Beds, Non Smoking, Lagoon View (Balcony) | 1 bedroom, pillowtop beds, in-room safe, desk

Deluxe Room, 2 Double Beds, Non Smoking, Lagoon View (Balcony)

8.4 out of 10
Very good
(12 reviews)
  • 581 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View (Balcony) | 1 bedroom, pillowtop beds, in-room safe, desk

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

8.8 out of 10
Excellent
(28 reviews)
  • 582 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Lagoon View

Room, 1 King Bed, Lagoon View | 1 bedroom, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Lagoon View

8.6 out of 10
Excellent
(59 reviews)
  • 455 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Lagoon View

Room, 2 Double Beds, Lagoon View | 1 bedroom, pillowtop beds, in-room safe, desk

Room, 2 Double Beds, Lagoon View

8.4 out of 10
Very good
(87 reviews)
  • 455 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View | 1 bedroom, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Ocean View

8.8 out of 10
Excellent
(44 reviews)
  • 455 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About this property

The Westin Resort & Spa, Cancun

4-star hotel in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at The Westin Resort & Spa, Cancun's full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants. Change of bedsheets is available on request.
The Westin Resort & Spa, Cancun offers 379 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Beds feature pillowtop mattresses. LED televisions come with cable channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At The Westin Resort & Spa, Cancun you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the hotel's 3 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary. This beach hotel also offers a children's pool, outdoor tennis courts, and a 24-hour fitness center. Onsite self parking is complimentary.

The Westin Resort & Spa, Cancun has designated areas for smoking.

Sea & Stones Restaurant - This restaurant serves dinner only. Guests can enjoy drinks at the bar.
Arena Sports Bar - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Sabor Casual Kitchen - This restaurant serves breakfast only. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Arena Sports Bar
  • Sabor Casual Kitchen
  • Sea & Stones Restaurant

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • 4 outdoor pools
  • Basketball
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Volleyball
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • Computer station

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Raised toilet seat
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 6 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Cancun Westin Resort
Westin Cancun
Westin Resort Cancun
Cancun Westin
The Westin Resort Spa Cancun
Westin Hotel Cancun
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Resort

The Westin Resort & Spa, Cancun Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1253 out of 2229 reviews
Rating 8 - Good. 534 out of 2229 reviews
Rating 6 - Okay. 233 out of 2229 reviews
Rating 4 - Poor. 98 out of 2229 reviews
Rating 2 - Terrible. 111 out of 2229 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberly, Wright City

Liked: Cleanliness, amenities, property conditions & facilities
Loved that there was a 24-hour gym and the pool overlooked the ocean. The kids and I loved it and food was excellent.
Stayed 1 night in Jun 2025

10/10 Excellent

Arani

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed the property, and entire experience true to description at time of booking.
Stayed 6 nights in Jun 2025

10/10 Excellent

Rahul

Liked: Cleanliness
It’s a okay place. Noting noticeably great or bad. It’s a pleasant place if you have a ton of activities and leave room and reach back in the evening or night perfect spot. The room service is good. I enjoyed my breakfast next to beach every morning.
Stayed 3 nights in Jun 2025

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

It was an overall great stay. We had a great view from our room and soaked uo that short time we got to be there
Stayed 1 night in Jun 2025

10/10 Excellent

Jocelin

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Westin Resort & Spa was very clean, fresh, and beautiful scenery. The room was big and spacious, I had the 2 bed lagoon view. Perfect working AC and bathroom utilities. The location is 15mins from Cancun Airport! The area was quiet and super relaxing. The staff are all super friendly and super helpful! Good food, nice pools, and affordable.
Stayed 3 nights in Jun 2025

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful
Stayed 4 nights in Jun 2025

10/10 Excellent

Griselda

Liked: Cleanliness, staff & service, property conditions & facilities
We. Loved it the personal very friendly breakfast is delicious beach amazing the pool area is absolutely awesome we will be back definitely
Stayed 4 nights in Jun 2025

10/10 Excellent

Chase

The resort was clean and the pool
Stayed 2 nights in Jun 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great and the staff fantastic. I loved staying here.
Stayed 2 nights in Jun 2025

10/10 Excellent

Dawn, Spokane

Liked: Cleanliness, property conditions & facilities
The staff were so welcoming
Stayed 8 nights in May 2025

8/10 Good

Claudia

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 7 nights in May 2025

10/10 Excellent

Bryon

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice, clean property clean rooms nice rooms pools and beach were nice. I would stay here again.
Stayed 1 night in May 2025

10/10 Excellent

Alexis

Stayed 3 nights in May 2025

10/10 Excellent

Steven

Stayed 1 night in Jun 2025

10/10 Excellent

Jimena

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was pretty good on our stay at the Westin Resort and Spa, we enjoy the room, the amenities and everyting on it.
Stayed 4 nights in May 2025

8/10 Good

Chinedu

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the beach , bottle water was limited, didn’t like that
Stayed 3 nights in May 2025

8/10 Good

Margaret

Liked: Cleanliness, staff & service
Fine place for a one night stay at a very reasonable rate. Room rather dated, but it is an old facility. Suggestion: newer coffee maker would be nice. Best: sandy beach and lovely sea to swim in.
Stayed 1 night in Jun 2025

10/10 Excellent

Zaira

Stayed 1 night in May 2025

10/10 Excellent

yin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet
Stayed 3 nights in May 2025

10/10 Excellent

Kristen

Stayed 3 nights in May 2025

10/10 Excellent

Rosa, National City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

6/10 Okay

Martha

Traveled with partner
Liked: Cleanliness, amenities
I had some issues like the AC was noisy, on the bathroom had water leak but they tried to fix it quick but nothing changed, but the view was very nice.
Stayed 2 nights in May 2025

10/10 Excellent

Cyntholia

Liked: Cleanliness, amenities, property conditions & facilities
The staff were so friendly and helped me get around the hotel zone and downtown Cancun for cheap by suggesting I take the bus! The only thing I did not like was that the atm in the hotel charges a $19 fee for cash deposits so I suggest people bring cash from home rather than using the atms there. Other than that everything was perfect!!
Stayed 3 nights in May 2025

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was amazing staff was amazing and the beach was beautiful
Stayed 4 nights in May 2025

10/10 Excellent

Alan

Liked: Cleanliness, amenities, property conditions & facilities
Property was very nice for price point and great buffet
Stayed 1 night in May 2025