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The Pyramid Cancun By Oasis - All Inclusive

4.0 star property

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Exterior
Creator video
Suite Pyramid Junior | 1 bedroom, free minibar, in-room safe, blackout drapes
Outdoor pool, open 8:00 AM to 8:00 PM, sun loungers
View from room

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • All inclusive
  • Room service
$332
includes taxes & fees
Nov 11 - Nov 12

Explore the area

View in a map
Blvd. Kukulcan, Km. 16.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Aquaworld
    ‪10 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪13 min walk‬
  • Place, Delfines Beach
    ‪6 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪47 min drive‬

Room options

View all photos for Room Standard with Sea View

1 bedroom, free minibar, in-room safe, blackout drapes

Room Standard with Sea View

  • 376 sq ft
  • Sleeps 4

View all photos for Double Room Deluxe with Sea View

1 bedroom, free minibar, in-room safe, blackout drapes

Double Room Deluxe with Sea View

  • 269 sq ft
  • Sleeps 2

View all photos for Double Room Master with Sea View

1 bedroom, free minibar, in-room safe, blackout drapes

Double Room Master with Sea View

  • 269 sq ft
  • Sleeps 2

View all photos for Pyramid Standard

1 bedroom, free minibar, in-room safe, blackout drapes

Pyramid Standard

7.2 out of 10
Good
(39 reviews)
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Pyramid Ocean Front

1 bedroom, free minibar, in-room safe, blackout drapes

Pyramid Ocean Front

7.0 out of 10
Good
(20 reviews)
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Pyramid Master

1 bedroom, free minibar, in-room safe, blackout drapes

Suite Pyramid Master

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Pyramid Junior

Suite Pyramid Junior | 1 bedroom, free minibar, in-room safe, blackout drapes

Suite Pyramid Junior

  • Sleeps 3
  • 1 King Bed

View all photos for Sian Kaan Master Suite

1 bedroom, free minibar, in-room safe, blackout drapes

Sian Kaan Master Suite

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Sian Kaan Beach Front

Sian Kaan Beach Front | 1 bedroom, free minibar, in-room safe, blackout drapes

Sian Kaan Beach Front

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard

1 bedroom, free minibar, in-room safe, blackout drapes

Room Standard

8.0 out of 10
Very good
(2 reviews)
  • 376 sq ft
  • Sleeps 4

View all photos for Room Standard with Lake View

1 bedroom, free minibar, in-room safe, blackout drapes

Room Standard with Lake View

  • 376 sq ft
  • Sleeps 4

View all photos for Double Suite Premium with View

1 bedroom, free minibar, in-room safe, blackout drapes

Double Suite Premium with View

  • 882 sq ft
  • Sleeps 2

View all photos for Suite Premium with Sea View

1 bedroom, free minibar, in-room safe, blackout drapes

Suite Premium with Sea View

  • 882 sq ft
  • Sleeps 2

View all photos for Room Superior with Sea View

1 bedroom, free minibar, in-room safe, blackout drapes

Room Superior with Sea View

  • 376 sq ft
  • Sleeps 4

View all photos for Suite Standard with View

1 bedroom, free minibar, in-room safe, blackout drapes

Suite Standard with View

  • 688 sq ft
  • Sleeps 2

View all photos for Room Premium

1 bedroom, free minibar, in-room safe, blackout drapes

Room Premium

  • 376 sq ft
  • Sleeps 2

View all photos for Room Standard

1 bedroom, free minibar, in-room safe, blackout drapes

Room Standard

  • 376 sq ft
  • Sleeps 1

Similar properties

Exterior
The Grand Oasis Cancun - All Inclusive
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  • Breakfast included
  • All inclusive
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3.0 out of 5, 1,663 reviews
The Grand Oasis Cancun - All Inclusive

About this property

The Pyramid Cancun By Oasis - All Inclusive

4-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at The Pyramid Cancun By Oasis - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 20 restaurants. Housekeeping is available on request.
The Pyramid Cancun By Oasis - All Inclusive offers 320 accommodations with iPod docking stations and free minibar items. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers, bathrobes, and hair dryers. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on request.

Recreational amenities at the property include an outdoor tennis court, an outdoor pool, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sensoria Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 2 years old are not allowed in the spa.

The Pyramid Cancun By Oasis - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and free beach club on site. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Pyramid Cancun By Oasis - All Inclusive like a complimentary children's club and an outdoor pool.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 20 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 beach bars and 15 bars/lounges. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive property also offers outdoor tennis courts, a steam room, and a fitness center. Complimentary self parking is available on site.

The Pyramid Cancun By Oasis - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Benazuza Adults Only - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.
Market Place and Bites - This bistro specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
The White Box Gastrobar - This bistro specializes in international cuisine and serves lunch only. Open daily.
TunKul Food Hall - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Careyes Adults Only - This fine-dining restaurant specializes in Spanish cuisine and serves lunch and dinner. Open daily.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Basic alcoholic beverages included
Room service during certain hours
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 4-device limit

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 15 bars/lounges
  • 2 beach bars
  • 2 coffee shops/cafes
  • 20 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Benazuza Adults Only
  • Careyes Adults Only
  • Market Place and Bites
  • The White Box Gastrobar
  • TunKul Food Hall

Things to do

  • 4 gaming tables
  • 6 slot machines
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Casino (538 square feet of space)
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Karaoke
  • Outdoor pool
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's games
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (6,458 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • Elevator

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathrobes
  • Hair dryer
  • Shower

Entertainment

  • 50-inch flat-screen TV
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Spring Break deposit: USD 30 per stay for guests under 25 years old staying between 01 February - 30 April
  • A tax is imposed by the city: USD 4.27 per accommodation, per night
  • Resort fee: USD 6 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Free WiFi in public areas has a 4-device limit
Guests under 2 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Pyramid Grand Oasis All Inclusive Cancun
Pyramid Grand Oasis All Inclusive
Pyramid Grand Oasis Cancun
Pyramid Grand Oasis
The Pyramid at Grand Oasis All Inclusive
Pyramid Grand Oasis All Inclusive All-inclusive property Cancun
Pyramid Grand Oasis All Inclusive All-inclusive property
Pyramid Oasis Inclusive inclu

The Pyramid Cancun By Oasis - All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 590 out of 1523 reviews
Rating 8 - Good. 313 out of 1523 reviews
Rating 6 - Okay. 236 out of 1523 reviews
Rating 4 - Poor. 158 out of 1523 reviews
Rating 2 - Terrible. 226 out of 1523 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Kristina

Stayed 2 nights in Jun 2025

2/10 Terrible

Lisbeth Ramirez, San Antonio

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 5 nights in Aug 2025

6/10 Okay

Ricardo

Did not have a good experience
Stayed 6 nights in Jul 2025

2/10 Terrible

Gustavo

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible service
Stayed 5 nights in Aug 2025

10/10 Excellent

Fernando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very freindly faculty beautiful fun
Stayed 4 nights in Jul 2025

6/10 Okay

Randy, Miami

Liked: Staff & service
Good
Stayed 3 nights in Jul 2025

8/10 Good

Jason, RIDGEWOOD

Liked: Cleanliness, staff & service, property conditions & facilities
Resort was really nice. Property is very big a little something for all type of age groups would definitely go back here.
Stayed 4 nights in Jul 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience with oasis hotel! Recomended!!
Stayed 5 nights in Aug 2025

2/10 Terrible

Zufan

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
Very unhelpful stuff when you ask something, they just don’t show you . I travel with my kids, especially if you have allergy problem don’t go there. They don’t know anything about it or they don’t help you with. she’ll be hundred percent in risk.
Stayed 3 nights in Aug 2025

10/10 Excellent

Yasmina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

8/10 Good

Rolando Alberto Guerra

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is very well located , it’s a nice place to stay couple of days, staff in restaurants is very generous and gentle, bar attendants are horrible, not polite and always in a bad mood.
Stayed 4 nights in Jul 2025

8/10 Good

Jean Marcel Reyes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2025

8/10 Good

Nicholas

Traveled with family
Liked: Cleanliness, amenities
Signed up for sián kián package(pearl bands) but wasn’t told that the adult only section was under construction when purchased.
Stayed 6 nights in Jul 2025

4/10 Poor

Nina, Pearland

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Jul 2025

6/10 Okay

Robert, Eastpointe

Stayed 4 nights in Jul 2025

8/10 Good

Marlene

Stayed 4 nights in Jul 2025

4/10 Poor

KaTiedra

Traveled with family
Disliked: Amenities
The facilities are old. There was a roach on the cereal in the buffet. I have pictures. There was a cockroach on the bar. I face discrimination at the Coyote Bites restaurant by Hector who refused to sit me. He told me my dress was too short and families were inside. I took a picture of a woman that arrived with cut off shorts and a tub top. The shorts were very short and he seated her. Our room had one large bed made of two. The room was not cleaned upon arrival. The room had empty beer bottles on the balcony and opened water in the fridge.
Stayed 4 nights in Jul 2025

2/10 Terrible

Justice

Disliked: Cleanliness, staff & service, property conditions & facilities
Very poor communication. Hidden fees and horrible customer service. I'll never go there again
Stayed 4 nights in Jul 2025

10/10 Excellent

Jiyeob

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was full of algae.
Stayed 3 nights in Jul 2025

2/10 Terrible

Remon

Liked: Cleanliness
Disliked: Staff & service
Stayed 5 nights in Jul 2025

10/10 Excellent

JEONGKEUN

Stayed 3 nights in Jul 2025

2/10 Terrible

Larry, Montgomery

Traveled with family
Liked: Amenities
Disliked: Staff & service
Wow! I don’t usually write bad reviews. It has to be something big for me to do this. Four of us booked a trip 7/26-7/30 to this place which I stay here almost monthly just to add to it. We checked in. No big deal. However my oldest son wasn’t coming and then his prior engagements changed his availability. So I booked a second room for him as there was four of us. I figured we would just split. Anyhow, I messed up and made a mistake. I booked the correct days but wrong month. I tried to get it changed. I offered to pay difference. Offered to cancel and refund and rebook. No no no. So now no place for my son. Ok I get it. I messed the dates up. But can’t we just change the booking? Nope…. Offered to pay fees too. I go to reception because now left with no choices. Book a third reservation. They tell me to wait till end of day in case they resolve it. Nope they didn’t. They did assure me if waited they would let me book a third reservation and there was availability. I listened. Came back that afternoon and nope no rooms. Now WTH am I gonna do. While I sit there them telling me no more rooms. I go on Expedia and book third room. But yep different building than the family. Wow they sure know how to treat guests. Never again.
Stayed 5 nights in Jul 2025

6/10 Okay

Gisselle

Disliked: Staff & service
Food was terrible
Stayed 4 nights in Jul 2025

6/10 Okay

Nereida

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The place needs to be update, it’s kind of dirty, not clean
Stayed 3 nights in Apr 2025

2/10 Terrible

Cynthia Sheree

Stayed 4 nights in Jul 2025