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Moon Palace The Grand Cancun - All-inclusive

5.0 star property

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Photo gallery for Moon Palace The Grand Cancun - All-inclusive

9 outdoor pools, pool umbrellas, sun loungers
Property video
12 restaurants, breakfast, lunch, dinner served; Italian cuisine
Private beach, white sand, free beach cabanas, sun loungers
Grand Presidential Suite | View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • On private beach
  • Parking included
$790
includes taxes & fees
Jan 11 - Jan 12

Explore the area

View in a map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500
  • Place, Arrecife de Puerto Morelos National Park
    ‪8 min walk‬
  • Place, Moon Palace Golf Club
    ‪3 min drive‬
  • Place, Delfines Beach
    ‪24 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪17 min drive‬

Room options

View all photos for Grand Deluxe Garden View

Premium bedding, free minibar, in-room safe, desk

Grand Deluxe Garden View

8.6 out of 10
Excellent
(101 reviews)
  • 828 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View | Premium bedding, free minibar, in-room safe, desk

Grand Swim Up Suite Garden View

  • 850 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Presidential Suite

Grand Presidential Suite | Premium bedding, free minibar, in-room safe, desk

Grand Presidential Suite

  • 2497 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Family Suite Garden View

Grand Family Suite Garden View | Premium bedding, free minibar, in-room safe, desk

Grand Family Suite Garden View

9.4 out of 10
Exceptional
(3 reviews)
  • 1658 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed | Premium bedding, free minibar, in-room safe, desk

Grand Honeymoon Suite - King Size Bed

7.6 out of 10
Good
(7 reviews)
  • 829 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed | Premium bedding, free minibar, in-room safe, desk

Grand Governor Suite - King Size Bed

10.0 out of 10
Exceptional
(1 review)
  • 1625 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Deluxe Garden View - Book 4 nights, Get 2 Free nights at Punta Cana

Premium bedding, free minibar, in-room safe, desk

Grand Deluxe Garden View - Book 4 nights, Get 2 Free nights at Punta Cana

  • 828 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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About this property

Moon Palace The Grand Cancun - All-inclusive

5-star Cancun property close to Moon Palace Golf Club
Spend the day relaxing at Moon Palace The Grand Cancun - All-inclusive's private white sand beach or practicing your swing at the onsite golf course. Then enjoy a meal at one of the property's 12 restaurants.
Moon Palace The Grand Cancun - All-inclusive offers 1304 accommodations with indoor private hot tubs and MP3 docking stations. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 42-inch Smart televisions come with premium cable channels. Guests can make use of the in-room espresso makers and free minibar items. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 27-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Moon Palace The Grand Cancun - All-inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and free beach club on site. Summer fun is a breeze at Moon Palace The Grand Cancun - All-inclusive, where you can play a round of golf at the golf course and cool off in one of the 9 outdoor swimming pools.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 12 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 5 swim-up bars and 9 bars/lounges. A computer station is located on site and wireless Internet access is complimentary. This Art Deco property also offers a complimentary water park, a complimentary children's club, and a children's pool. Onsite self parking and valet parking are complimentary.

Moon Palace The Grand Cancun - All-inclusive has designated areas for smoking.

A complimentary full breakfast is served each morning between 7:00 AM and 11:00 AM.
JC Steakhouse - This steakhouse serves dinner only. Reservations are required.
Tavola - This family restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Casa Mia - This diner specializes in Mexican cuisine and serves dinner only. Open daily.
Habibi - Lebanese Cuisine - This family restaurant serves breakfast, lunch, and dinner. Open select days.
Jade - This diner specializes in Asian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite valet and self parking

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 12 restaurants
  • 5 swim-up bars
  • 9 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Casa Mia
  • Habibi - Lebanese Cuisine
  • Jade
  • JC Steakhouse
  • Tavola

Things to do

  • 27-hole golf course
  • 4 outdoor tennis courts
  • 9 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Gym
  • Hiking/biking trails
  • Lazy river
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Bowling alley
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • 32,630 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 3 floors
  • 9 buildings
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 005-007-001007/2025

We should mention

Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Moon Palace Grand All Inclusive Cancun
Grand Moon Palace All Inclusive All-inclusive property Cancun
Grand Moon Palace All Inclusive Hotel Cancun
Grand Moon Palace All Inclusive Hotel
Grand Moon Palace All Inclusive Cancun
Grand Moon Palace All Inclusive
Hotel The Grand at Moon Palace - All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
Moon Palace Grand All Inclusive
Hotel The Grand at Moon Palace - All Inclusive Cancun
Cancun The Grand at Moon Palace - All Inclusive Hotel
The Grand at Moon Palace – All Inclusive
The Grand at Moon Palace All Inclusive
Grand Moon Inclusive Cancun

Moon Palace The Grand Cancun - All-inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1131 out of 1854 reviews
Rating 8 - Good. 336 out of 1854 reviews
Rating 6 - Okay. 184 out of 1854 reviews
Rating 4 - Poor. 88 out of 1854 reviews
Rating 2 - Terrible. 115 out of 1854 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Arelhi

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
I loved the spa, very professional and one of the best services I ever had ! Excellent!!!
Stayed 3 nights in Oct 2025

10/10 Excellent

Liusmany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Sree Lalitha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room upgrade and excellent
Stayed 2 nights in Oct 2025

10/10 Excellent

Nadia

Stayed 3 nights in Sep 2025

10/10 Excellent

Vendetta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice sweet, very clean and staff was amazing
Stayed 3 nights in Sep 2025

10/10 Excellent

norys, baltimore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Este hotel es un lugar al cual volveria 100 veces
Stayed 3 nights in Sep 2025

4/10 Poor

Ramin Sami

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This was my second visit. Took my friends there for reunion. First time i visited them was 5 months before my second visit. Everything was great. This time it felt like i was visiting a war zone. Building was on horrible shape and nothing was as expected. So many broken items. Water park was working on and off. Took out concern to customer service but truly no luck. I dont suggest going thetr now until they get it back to order again
Stayed 3 nights in Sep 2025

10/10 Excellent

Armando

Stayed 5 nights in Sep 2025

10/10 Excellent

Ma. Rocelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Sep 2025

10/10 Excellent

Marian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Moon Palace Grand Opening exceeded our expectations 100%
Stayed 7 nights in Sep 2025

10/10 Excellent

Fiona

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the trip was amazing. Resort looks so grand and beautiful when you walk into the lobby. They checked us in pretty quickly upon arrival, offered drinks and hand towels. Very clean rooms and property overall, very kids friendly! Will definitely come back. They also upgraded our rooms to president suite because of our Expedia membership. Quite a bit of options in dining, buffet was so so, the steakhouses were nice. Surprisingly Tapas spot outside buffet is amazing- got to try. We liked how we can also shuttle and enjoyed the other two resorts amenities for free! Water park and lazy river was fun! Unfortunately on our last day there, they had power outage a few times and that lasted for at least 10mins. We couldn’t dine in or play at the arcade room, or enjoy any amenities on our last night because of that. AC was also out and the resort became too warm. Not sure if it was because of the resort itself or something is happening in the area. Otherwise, it was a great visit.
Stayed 5 nights in Sep 2025

10/10 Excellent

Junette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa was very relaxing
Stayed 4 nights in Sep 2025

10/10 Excellent

Adarsh Achar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

8/10 Good

David

Liked: Cleanliness
Stayed 3 nights in Sep 2025

8/10 Good

Allison Elizabeth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was the best. Especially Tomas who was so accommodating with golf cart transportation
Stayed 6 nights in Sep 2025

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean resort with wonderful staff that are polite and willing to help. Every restaurant was on point with knowing about our food allergies. Very very clean rooms.
Stayed 5 nights in Sep 2025

8/10 Good

Iliana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is not good
Stayed 4 nights in Sep 2025

10/10 Excellent

Vanessa

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The food was excellent with so many options. There’s top shelf alcohol available but you have to insist with the bartenders to get it. The suites are so spacious and comfortable. All the available things for kids to do are excellent, I just wish they had a kids club you can leave the kids at for a few hours. They have a daycare but only for kids up to age 8, we have a 6 and 11 year old so that didn’t work. Most staff were excellent, but we did have a few very rude bartenders (family pool) and buffet staff at dinner (Grand Buffet). The resort credits are pretty much useless (we got $150 credit but a simple facial at the spa is over $200 plus tax, and merchandise at the shops is super limited and you still pay 18% tax which equals what you would truly pay for the item anywhere else). The entertainment is absolutely terrible aside from the kids events through the day. They do hound you to schedule a timeshare meeting, calling the room as early as 8am. When I’m on vacation I don’t want to be woken up, we just unplugged the room phone! We would return again if we take our kids, otherwise we’d try somewhere else next time.
Stayed 4 nights in Aug 2025

10/10 Excellent

Israel

Stayed 4 nights in Aug 2025

8/10 Good

Miguel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is well trained to provide good service. There wasn't much beach area. It's quite a big resort so expect a lot of walking although they have enough golf carts to take you from one area to another. I feel like the resort credits are a bit confusing, there's limitations when using it that they don't tell you about sometimes. I wanted to use my resort credit for a photoshoot and the girl didn't understand what I was trying to tell her and she would not apply it. Then after 15-20 mins she was like yeah, it's not applicable for the value of the money, but she would still discount it. Anyways, overall good experience, lots to do.
Stayed 3 nights in Sep 2025

10/10 Excellent

Syed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent experience

Excellent service. All inclusive meant all inclusive. There were no cheap tricks to charge extra or any hidden fees. I would definitely recommend it.
Stayed 4 nights in Sep 2025

10/10 Excellent

Elizabeth Margarita Lazo De

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent amenities. Great staff. Good location
Stayed 7 nights in Sep 2025

2/10 Terrible

Manmeet Singh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

6/10 Okay

Karthic

Traveled with family
Liked: Cleanliness
Property is aging and distance between the rooms and the lobby area where all the restaurants are located can be 3/4 of a mile( depending on your building). This would mean you are able to hail golf carts quickly or order room service. The wait times on room service can be 45mims to an hour and transportation is an about 10 min wait.
Stayed 3 nights in Aug 2025

10/10 Excellent

Kebron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved how friendly the staff were. They made us feel very welcome and helped us with any thing we needed. We also really enjoyed the food. Many all inclusive hotels don’t have great dining options but this place did! Would definitely come back!
Stayed 5 nights in Sep 2025