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Moon Palace The Grand Cancun - All-inclusive

5.0 star property

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Relax by the pool surrounded by lush palm trees and a clear sky.
Property video
Relax in a serene space with two double beds, a desk for work, and a large window offering a view of the outdoors.
Relax in our ocean-view lounge, featuring wicker sofas and armchairs with cushions, surrounded by lush greenery and a bar area.
Enjoy dining in style with round, rectangular, and communal seating options in this inviting restaurant.

Popular amenities

  • Pool
  • Bar
  • On private beach

Explore the area

Map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500
  • Moon Palace Golf Club
    ‪3 min drive‬
  • Xoximilco
    ‪5 min drive‬
  • Riviera Cancun Golf Resort
    ‪10 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪13 min drive‬

Room options

View all photos for Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View | 1 bedroom, premium bedding, free minibar, in-room safe

Grand Swim Up Suite Garden View

  • 850 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Deluxe Garden View

1 bedroom, premium bedding, free minibar, in-room safe

Grand Deluxe Garden View

8.6 out of 10
Excellent
(98 reviews)
  • 828 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Deluxe Garden View - Book 5 nights, Get 3 Free nights at Punta Cana

1 bedroom, premium bedding, free minibar, in-room safe

Grand Deluxe Garden View - Book 5 nights, Get 3 Free nights at Punta Cana

  • 828 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Family Suite Garden View

Grand Family Suite Garden View | 1 bedroom, premium bedding, free minibar, in-room safe

Grand Family Suite Garden View

9.4 out of 10
Exceptional
(3 reviews)
  • 1658 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Presidential Suite

Grand Presidential Suite | 1 bedroom, premium bedding, free minibar, in-room safe

Grand Presidential Suite

  • 2497 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed | 1 bedroom, premium bedding, free minibar, in-room safe

Grand Honeymoon Suite - King Size Bed

7.8 out of 10
Good
(6 reviews)
  • 829 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed | 1 bedroom, premium bedding, free minibar, in-room safe

Grand Governor Suite - King Size Bed

10.0 out of 10
Exceptional
(1 review)
  • 1625 sq ft
  • Sleeps 4
  • 1 King Bed

Similar properties

Relax by the central pool or one of the smaller pools surrounded by lush greenery and palm trees.

Moon Palace Cancun - All Inclusive

  • Pool
  • All inclusive
  • Spa
  • Kids pool
4.1 out of 5, Very Good, (2803)
$630 nightly
The price was $1,050
The price is $630 total
includes taxes & fees
Moon Palace Cancun - All Inclusive

About this property

Moon Palace The Grand Cancun - All-inclusive

5-star Cancun property close to Moon Palace Golf Club
Spend the day relaxing at Moon Palace The Grand Cancun - All-inclusive's private white sand beach or practicing your swing at the onsite golf course. Then enjoy a meal at one of the property's 12 restaurants.
Moon Palace The Grand Cancun - All-inclusive offers 1304 air-conditioned accommodations with indoor private hot tubs and MP3 docking stations. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 42-inch Smart televisions come with premium cable channels. Guests can make use of the in-room espresso makers and free minibar items. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 27-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Moon Palace The Grand Cancun - All-inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and free beach club on site. Summer fun is a breeze at Moon Palace The Grand Cancun - All-inclusive, where you can play a round of golf at the golf course and cool off in one of the 9 outdoor swimming pools.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 12 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 5 swim-up bars and 9 bars/lounges. A computer station is located on site and wireless Internet access is complimentary. This Art Deco property also offers a complimentary water park, a complimentary children's club, and a children's pool. Onsite self parking and valet parking are complimentary.

Moon Palace The Grand Cancun - All-inclusive has designated areas for smoking.

A complimentary full breakfast is served each morning between 7:00 AM and 11:00 AM.
JC Steakhouse - This steakhouse serves dinner only. Reservations are required.
Tavola - This family restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Casa Mia - This diner specializes in Mexican cuisine and serves dinner only. Open daily.
Habibi - Lebanese Cuisine - This family restaurant serves breakfast, lunch, and dinner. Open select days.
Jade - This diner specializes in Asian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 12 restaurants
  • 5 swim-up bars
  • 9 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Casa Mia
  • Habibi - Lebanese Cuisine
  • Jade
  • JC Steakhouse
  • Tavola

Things to do

  • 27-hole golf course
  • 4 outdoor tennis courts
  • 9 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Gym
  • Hiking/biking trails
  • Lazy river
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Bowling alley
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • 32,630 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 3 floors
  • 9 buildings
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Moon Palace Grand All Inclusive Cancun
Grand Moon Palace All Inclusive All-inclusive property Cancun
Grand Moon Palace All Inclusive Hotel Cancun
Grand Moon Palace All Inclusive Hotel
Grand Moon Palace All Inclusive Cancun
Grand Moon Palace All Inclusive
Hotel The Grand at Moon Palace - All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
Moon Palace Grand All Inclusive
Hotel The Grand at Moon Palace - All Inclusive Cancun
Cancun The Grand at Moon Palace - All Inclusive Hotel
The Grand at Moon Palace – All Inclusive
The Grand at Moon Palace All Inclusive
Grand Moon Inclusive Cancun

Moon Palace The Grand Cancun - All-inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 978 out of 1618 reviews
Rating 8 - Good. 296 out of 1618 reviews
Rating 6 - Okay. 154 out of 1618 reviews
Rating 4 - Poor. 79 out of 1618 reviews
Rating 2 - Terrible. 111 out of 1618 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Sandhya Rani

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Great food choices only if you spend an hour each day in the morning booking them! It's all inclusive and all inconvenience too.
Stayed 5 nights in Apr 2025

8/10 Good

sean, Medford

Stayed 2 nights in Apr 2025

10/10 Excellent

Keaira

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love all different amenities the property had available to us. Our favorite was the waterpark.
Stayed 2 nights in Apr 2025

10/10 Excellent

haiyang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place for kids
Stayed 7 nights in Apr 2025

6/10 Okay

Amit

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrival at Grand Moon was smooth, with warm towels and no check-in line. However, one receptionist rudely dismissed a drink offer during check-in. After a 15-minute check-in, we were assigned a room but pressured into a 1.5-hour timeshare presentation. I clarified only one parent could attend due to our kids, but the salesperson failed to confirm, wasting 30 minutes when I returned to decline. The property is vast and well-maintained. Unfortunately, my wife and son fell ill during the trip, and we all got sick after returning, out for three days and still unwell a week later. The water smelled odd, despite using bottled water for everything. Food highlights: Habibi’s breakfast and dinner were good, though chicken skewers were chewy; Jade’s ambiance and food were excellent; Tavola’s pizza and pasta were solid; the pastry shop was great; La Casa by the bowling alley disappointed with slow service and order errors. Beware the $500 spa credit—it’s unusable, a scam. The water park, game room, and beach were hits with the kids.
Stayed 4 nights in Apr 2025

10/10 Excellent

Lester, MIAMI

Stayed 4 nights in Apr 2025

8/10 Good

Krista

Liked: Staff & service
Stayed 5 nights in Apr 2025

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 6 nights in Mar 2025

10/10 Excellent

Hira

Liked: Cleanliness, staff & service, property conditions & facilities
Its a good very family friendly resort has lots of activities for kids. Only thing I don’t like it they push you to buy the membership from them. Needs to add some halal options.
Stayed 4 nights in Apr 2025

10/10 Excellent

Lacy

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lay out is perfect. If one pool is busy you can walk around the coner to another one. This place is made to enjoy the pools.
Stayed 7 nights in Apr 2025

10/10 Excellent

David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and accommodating. Cecilia, our VIP assistant was excellent. The hotel was nice, safe and clean. One thing I hated was the sales staff calling every morning at 8:00, waking up the whole family, trying to sign me up for a tour of the property.
Stayed 4 nights in Apr 2025

10/10 Excellent

Grigor

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing for kids!
Stayed 6 nights in Apr 2025

10/10 Excellent

ROBERTO

Stayed 4 nights in Apr 2025

10/10 Excellent

Twiggy, Seattle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time stay with grandparents and kids, everyone loved it and very appreciative of the room upgrade!!
Stayed 5 nights in Apr 2025

10/10 Excellent

Kirit, Ashburn

Stayed 3 nights in Apr 2025

10/10 Excellent

Sukwinder

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is exceptional. The restaurant options are excellent and the number and variety of activities for adults & children are fabulous. There are a number of pools and ample availability of sun-loungers and pool concierge. I would highly recommend this property!
Stayed 10 nights in Apr 2025

10/10 Excellent

Dilip, Hackensack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed at Moon Palace The Grand Cancun and were thoroughly impressed by the entire experience. From the moment we arrived, the staff were welcoming and went above and beyond to ensure our stay was perfect. The amenities were top-notch, with a variety of dining options that catered wonderfully to all tastes, including fantastic activities for the kids. The room was spacious, beautifully decorated, and maintained impeccably by the housekeeping staff. Our family particularly enjoyed the range of pools and the beachfront location, which was ideal for relaxation and fun. The highlight of our visit was the exceptional service. Every staff member we encountered was friendly and professional, making us feel valued and well cared for throughout our stay. We can’t wait to return to Moon Palace The Grand Cancun for another magical vacation. I highly recommend this resort to anyone looking for a luxurious and family-friendly vacation in Cancun. Thank you for making our stay so memorable
Stayed 4 nights in Mar 2025

10/10 Excellent

Dilip, Hackensack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed at Moon Palace The Grand Cancun and were thoroughly impressed by the entire experience. From the moment we arrived, the staff were welcoming and went above and beyond to ensure our stay was perfect. The amenities were top-notch, with a variety of dining options that catered wonderfully to all tastes, including fantastic activities for the kids. The room was spacious, beautifully decorated, and maintained impeccably by the housekeeping staff. Our family particularly enjoyed the range of pools and the beachfront location, which was ideal for relaxation and fun. The highlight of our visit was the exceptional service. Every staff member we encountered was friendly and professional, making us feel valued and well cared for throughout our stay. We can’t wait to return to Moon Palace The Grand Cancun for another magical vacation. I highly recommend this resort to anyone looking for a luxurious and family-friendly vacation in Cancun. Thank you for making our stay so memorable
Stayed 4 nights in Apr 2025

10/10 Excellent

Samson

Stayed 6 nights in Mar 2025

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2025

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Mar 2025

10/10 Excellent

louis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t. Like to. Constant calls and interactions in the lobby about the time share
Stayed 7 nights in Apr 2025

10/10 Excellent

Alexus

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kid friendly and so many activities! we did not get to do everything it is so big and fun!! Expedia gave us an upgrade and it was amazing!!!!
Stayed 4 nights in Apr 2025

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2025

2/10 Terrible

Katie M

Stayed 7 nights in Mar 2025