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Sensira Resort & Spa Riviera Maya – All Inclusive

4.5 star property

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4 outdoor pools, free cabanas, sun loungers
View from room
Amber Room | Premium bedding, pillowtop beds, free minibar, in-room safe
Sapphire, 2 Bedrooms | View from room
Private beach, white sand

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • On private beach
  • Hot Tub

Explore the area

Map
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO, 77580
  • Petempich Bay
    ‪7 min drive‬
  • Puerto Morelos Beach
    ‪14 min drive‬
  • Puerto Morelos Town Square
    ‪17 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪27 min drive‬

Room options

View all photos for Ruby Suite

Ruby Suite | Premium bedding, pillowtop beds, free minibar, in-room safe

Ruby Suite

  • Ocean view
  • 624 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms | Premium bedding, pillowtop beds, free minibar, in-room safe

Sapphire, 2 Bedrooms

  • Partial ocean view
  • 807 sq ft
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 1 Large Twin Bunk Bed

View all photos for Agatha King

Agatha King | Premium bedding, pillowtop beds, free minibar, in-room safe

Agatha King

  • Ocean view
  • 463 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Agatha Queen

Agatha Queen | Premium bedding, pillowtop beds, free minibar, in-room safe

Agatha Queen

  • Ocean view
  • 463 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Amber 2 Queen beds

View from room

Amber 2 Queen beds

  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Amber Room

View from room

Amber Room

  • Ocean view
  • 463 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire Room

Sapphire Room | Premium bedding, pillowtop beds, free minibar, in-room safe

Sapphire Room

  • Ocean view
  • 538 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Family Room -5 Guests- Superior With Side Sea View

Premium bedding, pillowtop beds, free minibar, in-room safe

Family Room -5 Guests- Superior With Side Sea View

  • Partial sea view
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Double Bunk Bed

View all photos for Room Superior With Sea View

Premium bedding, pillowtop beds, free minibar, in-room safe

Room Superior With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room Premium With Sea View

Premium bedding, pillowtop beds, free minibar, in-room safe

Room Premium With Sea View

  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room Standard With Sea View

Premium bedding, pillowtop beds, free minibar, in-room safe

Double Room Standard With Sea View

  • Sea view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Sensira Resort & Spa Riviera Maya – All Inclusive

4.5-star Puerto Morelos hotel with 4 outdoor pools
Spend the day catching some rays at Sensira Resort & Spa Riviera Maya – All Inclusive's private white sand beach, relaxing by one of the hotel's 4 outdoor swimming pools, or pampering yourself at the full-service spa. Change of towels is available on request.
Sensira Resort & Spa Riviera Maya – All Inclusive offers 359 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to balconies. Pillowtop beds feature premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with cable channels. Espresso makers and minibars are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Puerto Morelos hotel provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach, an outdoor tennis court, and a complimentary water park with waterslides are featured at the hotel. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Inspiration Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Sensira Resort & Spa Riviera Maya – All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. At Sensira Resort & Spa Riviera Maya – All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive hotel also offers a complimentary water park, a complimentary children's club, and a children's pool. Complimentary secured self parking is available on site.

Sensira Resort & Spa Riviera Maya – All Inclusive is a smoke-free property.

La Pergola - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Galerie Des Sens - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Finca de Ana - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Rodeo Grill - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Tentazione - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Galerie Des Sens
  • La Finca de Ana
  • La Pergola
  • La Tentazione
  • Rodeo Grill

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Conference center (6,771 square feet of space)

Outdoors

  • Free pool cabanas
  • On a private beach
  • Pool loungers

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Built in 2020
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels
  • iPod dock

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.46 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Sensira Resort Spa
Sensira Resort Spa Riviera Maya – All Inclusive
Sensira Resort & Spa Riviera Maya – All Inclusive Hotel
Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos

Sensira Resort & Spa Riviera Maya – All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1054 out of 1928 reviews
Rating 8 - Good. 440 out of 1928 reviews
Rating 6 - Okay. 193 out of 1928 reviews
Rating 4 - Poor. 116 out of 1928 reviews
Rating 2 - Terrible. 125 out of 1928 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was beautiful, staff was great . Will be back again .
Stayed 6 nights in Feb 2025

10/10 Excellent

Raul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My family and I had the best time in Sensira, we totally recommend it.
Stayed 5 nights in Feb 2025

10/10 Excellent

Linda

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to Beach and many pools. Did not like the cold pools water in pool was too cold
Stayed 5 nights in Feb 2025

8/10 Good

Sanja Sofia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
We stayed at Sensira with our two-year-old twins. Property is smaller which we appreciated, everything was within a short walking distance—ideal when traveling with toddlers. The staff was kind and accommodating, though at times, it felt like the resort was understaffed. One of our biggest service disappointments was at the steakhouse, where we waited over an hour for our food. After mentioning to the waitress that we’d have to leave because our toddlers were getting hungry and restless, our food was brought out immediately—but the steaks were lukewarm, as if they had been sitting in the kitchen for a while. The buffet was a highlight, offering a good variety of food with pleasant and attentive staff. Unfortunately, the à la carte restaurants did not meet our expectations. The biggest downside of our stay was that on our last day, one of our toddlers developed a fever, which was followed by a rash...our entire family contracted hand, foot, and mouth disease. As a nurse, I strongly suspect we were exposed to it in the play areas (trampoline and playroom)which we visited every day. Water is safe, we drank regular water at the bar/buffet and ate fresh fruit, we did not have stomach issues at all. The beach was okay,sand was nice,staff cleaned up the seaweed daily, water was murky, if you’re expecting iconic blue turquoise waters, this is not it. We had a good stay and appreciated the resort’s smaller size, which made it easy to navigate with kids, but we won’t be returning.
Stayed 7 nights in Feb 2025

8/10 Good

Han

Traveled with family and small children, Traveled with family
Liked: Staff & service
Bathroom needs to be updated.
Stayed 5 nights in Feb 2025

8/10 Good

Timothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, great stay. Out of the way, in the jungle along the coast between Cancun and Playa. Very safe. Security gate with guards to get in. Facilities are in good shape. Minimal wear and tear. Good upkeep. Great spa. Excellent beach that is groomed every day including removal of seaweed. Virtually no peddlers on the beach and not aggressive ones. Restaurants are just OK, like at many Mexican resorts. Staff was very, very kind and friendly. Many resorts cannot say that. Our room was a Ruby Suite and it was great (but ask for one on the south side of the resort/the adult side, where it is more quiet). This was a great trip. Definitely considering coming back.
Stayed 6 nights in Feb 2025

10/10 Excellent

Rashelle, Pittsburgh

Liked: Cleanliness, staff & service, property conditions & facilities
I took my daughter here for her 16 birthday and it was soo good its was a bit quiet in the weekdays but on the weekends there was some entertainment which was all family oriented. The food was good. The steakhouse restaurant was excellent my server name was Anna and let me tell you she was amazing it was Valentine’s Day and she was busy but she made us feel special. I would definitely recommend this hotel and would go back.
Stayed 3 nights in Feb 2025

6/10 Okay

Lukasz

Stayed 5 nights in Feb 2025

4/10 Poor

Terri

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Our room phone was broke. Hot tub broke. Not all lounges were open as advertised. I cooild not order room service and they would not allow food from buffet to leave the seating area.
Stayed 3 nights in Feb 2025

6/10 Okay

Yuliya

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We went for 7 nights for a girls trip. This resort is advertised as family friendly and we’ve stayed at family friendly resorts before but this was very family friendly. The areas marked as adults only still had children. Our room key card had to be changed 5 times and they did not offer to change to a room with a working key fob. The pool with the swim up bar was closed the entire duration of our stay, only opened up on the day we were leaving. One night there was noisy construction at 1:30 am. A pro was the cabanas, however you had to get up extremely early to reserve them. The staff were friendly and helpful with a shoutout to Alfredo, Erik, Cooper, and Guadalupe at the omelet station. The food options are quite limited. Only one restaurant does reservations and the other ones are on a first come first serve basis. We’ve had to wait up to an hour and a half to be seated for a group of 6. The lunch shack by the pools had great fish tacos! The hot tub was nice and a good size. The beach was pretty small and if you like to swim in the ocean, it wasn’t very clean which is out of their control.
Stayed 7 nights in Feb 2025

8/10 Good

Christina

Stayed 8 nights in Feb 2025

6/10 Okay

BENJAMIN

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Resort was nice, staff were friendly. Great for the kids. Stuff I didn’t like. The best pool was closed all week, tennis court out of service, basketball court out of service, 1 of 2 air hockey out of service, elevators would temporarily not work Would rate 7 out of 10. Would rate higher if everything was in working order
Stayed 7 nights in Feb 2025

8/10 Good

AIZA MAY RONCAL

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities! Place is relaxing.
Stayed 5 nights in Feb 2025

8/10 Good

Dave

Traveled with partner
Liked: Staff & service, property conditions & facilities
There was definitely less pampering here than other resorts I've been too. Typically we've been greeted with cool towels and champagne. The restaurants were not good, except for the Rodeo Grill. The swim up bar was not open at all, our entire stay. Some days our fridge was restocked, but most day it was not. Wash clothes were never left by housekeeping. And our room was so loud. Popping and creaking. Never could figure out what it was.
Stayed 4 nights in Feb 2025

10/10 Excellent

Sheldon

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Very family oriented. Only complaints would be the need for more cabanas, rules to combat people reserving cabanas and not using them, and the pool was closed for the majority of our stay.
Stayed 7 nights in Feb 2025

10/10 Excellent

Caroline

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sensira treated our family like royalty. The food was delicious, the pools were refreshing and fun, and the service was beyond friendly and accommodating. I traveled with my 5-year-old and 9-year-old and they had so much fun, they have been thanking me every day since we got home for this vacation. My daughter and I had spa services while my son was in the kids club, which was a special treat. And the shows were simply amazing! Tip: get up early to pick your favorite beach chair for the day, but don't be greedy - if you don't need all of the chairs, leave them for other families!
Stayed 4 nights in Feb 2025

4/10 Poor

Stacey

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
DO NOT STAY AT THIS RESORT! My husband and I travel frequently. Sensira has to be the worst resort we have ever stayed at! The front desk staff were inattentive and lazy. We had an Amber suite which comes with butler service. The front desk never introduced us to our butler, I seeker him out myself on the second day of our stay. On the day we arrived, our jacuzzi tub leaked about an inch of water into our room and flooded our balcony. The front desk said "it could be fixed." Well, about 4 hours later and no update, I approached the front desk and got a new room because "it could not be fixed." Just not sure why we had to wait 4 hours for a result if there was another room to move into. Throughout the remainder of our stay, we encountered several issues in our room including a broken hair dryer, a broken iron, a broken safe, and the electrical outlet did not work at the bathroom vanity. The pool with the swim up bar was closed almost our entire stay for "repairs." When it did open, there was no bar service at the swim up bar for unknown reason. If you do choose to stay here, plan of waking up at 6am, or earlier, to reserve pool/ beach chairs. I have never stayed at a resort where there were not enough chairs for their guests. If you do choose to stay here and have kids, there truly is an abundance of activities for the kids. However, please respect the "Adult only" areas of the resort, unlike several families we encountered on our trip and the staff does nothing about it.

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service and staff, they are attentive and knowledgeable.
Stayed 1 night in Feb 2025

8/10 Good

Aleksandr

Traveled with family
Liked: Cleanliness, staff & service, amenities
Pool is cold due to poor hotel design. Main pool was out of order
Stayed 6 nights in Feb 2025

10/10 Excellent

Anahi, Concord

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Avinaash

Stayed 4 nights in Feb 2025

10/10 Excellent

Ruscita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Luxurious and Romantic Getaway! Our stay at this resort was nothing short of incredible! From the moment we arrived, we were welcomed with warm hospitality that made us feel right at home. The service was exceptional—we truly felt like we made friends with the staff, who went above and beyond to ensure we had a perfect experience. The food was a highlight, with the steakhouse standing out as our absolute favorite. Every meal was delicious, and the variety of dining options kept things exciting. While the restaurant décor felt a bit gimmicky at times, the overall ambiance of the resort was upscale and well-maintained, making for a luxurious experience. Our room was spacious, comfortable, and ideal for us as a couple. Even though there were families at the resort, we found plenty of opportunities to enjoy peaceful moments together. The adults-only pool was a fantastic addition, offering a relaxing retreat. And the cabanas—absolute must-haves! We made it a point to wake up early to secure one, and watching the sunrise together from there was one of the most memorable moments of our trip. The only downside was the road leading up to the resort, which had quite a few potholes. However, once we arrived, the resort itself was pristine and beautifully maintained. Overall, this was a dream vacation, and we would absolutely return. Highly recommend for couples looking for a mix of romance, relaxation, and top-notch service!
Stayed 5 nights in Feb 2025

8/10 Good

Brian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I typically vacation in Cancun at an adults only 5-star resort. This year we decided to take the kids [17, 8, & 4]. You cannot compare the two vacations and/or resorts! This is a family resort and should be rated as one. This is not a 5 star, adults only, luxury property. My kids absolutely loved this place, and we have no complaints. It was clean, the staff was great, and the food was very good. The kids loved to pools, zip line, beach, trampoline area, kids club, and ice cream! We plan to return in 2 years...we need an adult only vacation first! I highly recommend this property but do not go into this with the same mindset you would for an adult only luxury vacation.
Stayed 5 nights in Feb 2025

10/10 Excellent

Caleb

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was really kind, really helpful. They were able to accommodate and fix any problems that we had.
Stayed 3 nights in Feb 2025

10/10 Excellent

Lance A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and very family friendly. Staff works extremely hard. Dinner always took a long time at restaurants, but was good.
Stayed 6 nights in Feb 2025