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Secrets Riviera Cancún All Preferred - Adults Only - All inclusive

5.0 star property

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Photo gallery for Secrets Riviera Cancún All Preferred - Adults Only - All inclusive

Minibar, in-room safe, desk, laptop workspace
Property video
Restaurant
Outdoor pool, pool umbrellas, sun loungers
View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pet friendly
$466
includes taxes & fees
Dec 22 - Dec 23

Explore the area

View in a map
Carretera Cancun-Puerto Morelos KM 27.5, Mz. 41, Sm. 12, Puerto Morelos, QROO, 77580
  • Place, Petempich Bay
    ‪3 min walk‬
  • Place, Arrecife de Puerto Morelos National Park
    ‪3 min walk‬
  • Place, Puerto Morelos Beach
    ‪13 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪41 min drive‬

Room options

View all photos for Preferred Club Junior Suite Tropical View King

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Tropical View King

9.4 out of 10
Exceptional
(11 reviews)
  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Ocean View King

9.6 out of 10
Exceptional
(7 reviews)
  • 538 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View Double

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Ocean View Double

  • 538 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for Preferred Club Junior Suite Swimout Tropical View King

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Swimout Tropical View King

7.0 out of 10
Good
(6 reviews)
  • 538 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swimout Tropical View Double

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Swimout Tropical View Double

  • 538 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Preferred Club Junior Suite Ocean Front King

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Ocean Front King

8.0 out of 10
Very good
(2 reviews)
  • 538 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front Double

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Ocean Front Double

  • 538 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for Preferred Club Junior Suite Swimout Ocean Front King

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Swimout Ocean Front King

10.0 out of 10
Exceptional
(1 review)
  • 538 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean View King

Minibar, in-room safe, desk, laptop workspace

Preferred Club Master Suite Ocean View King

  • 1076 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swimout Ocean Front Double

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Swimout Ocean Front Double

  • 538 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for Preferred Club Master Suite Swim Out Tropical View King

Preferred Club Master Suite Swim Out Tropical View King | Front of property

Preferred Club Master Suite Swim Out Tropical View King

  • 1076 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front King

Minibar, in-room safe, desk, laptop workspace

Preferred Club Master Suite Ocean Front King

  • 1076 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Swim Out Ocean Front King

Minibar, in-room safe, desk, laptop workspace

Preferred Club Master Suite Swim Out Ocean Front King

  • 1076 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior with Sea View

Bathroom | Shower, designer toiletries, hair dryer, bathrobes

Suite Junior with Sea View

  • 538 sq ft
  • Sea view
  • Sleeps 3

View all photos for Suite Junior with Sea View

Bathroom | Shower, designer toiletries, hair dryer, bathrobes

Suite Junior with Sea View

  • 538 sq ft
  • Sea view
  • Sleeps 3

View all photos for Suite Junior with Sea View

Bathroom | Shower, designer toiletries, hair dryer, bathrobes

Suite Junior with Sea View

  • 538 sq ft
  • Sea view
  • Sleeps 3

View all photos for Suite Junior with Garden View

Bathroom | Shower, designer toiletries, hair dryer, bathrobes

Suite Junior with Garden View

  • 538 sq ft
  • Sleeps 3

View all photos for Suite Junior with Sea View

Minibar, in-room safe, desk, laptop workspace

Suite Junior with Sea View

  • 538 sq ft
  • Sea view
  • Sleeps 2

View all photos for Suite Junior with Partial Sea View

Bathroom | Shower, designer toiletries, hair dryer, bathrobes

Suite Junior with Partial Sea View

  • 538 sq ft
  • Partial sea view
  • Sleeps 2

View all photos for Suite Junior with Sea View

Minibar, in-room safe, desk, laptop workspace

Suite Junior with Sea View

  • 538 sq ft
  • Sea view
  • Sleeps 2

View all photos for Suite Junior with Garden View

Bathroom | Shower, designer toiletries, hair dryer, bathrobes

Suite Junior with Garden View

  • 538 sq ft
  • Sleeps 2

View all photos for Suite Junior with Garden View

Minibar, in-room safe, desk, laptop workspace

Suite Junior with Garden View

  • 538 sq ft
  • Sleeps 2

View all photos for Suite Master with Sea View

Minibar, in-room safe, desk, laptop workspace

Suite Master with Sea View

  • 1076 sq ft
  • Sea view
  • Sleeps 2

View all photos for Suite Master with Partial Sea View

Minibar, in-room safe, desk, laptop workspace

Suite Master with Partial Sea View

  • 1076 sq ft
  • Partial sea view
  • Sleeps 2

View all photos for Suite Master with Sea View

Minibar, in-room safe, desk, laptop workspace

Suite Master with Sea View

  • 1076 sq ft
  • Sea view
  • Sleeps 2

View all photos for Suite Master with Garden View

Minibar, in-room safe, desk, laptop workspace

Suite Master with Garden View

  • 1076 sq ft
  • Sleeps 2

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About this property

Secrets Riviera Cancún All Preferred - Adults Only - All inclusive

5-star Puerto Morelos property with private beach
Spend the day relaxing on Secrets Riviera Cancún All Preferred - Adults Only - All inclusive's private white sand beach or pampering yourself at the property's full-service spa. Housekeeping is available on request.
Secrets Riviera Cancún All Preferred - Adults Only - All inclusive offers 164 air-conditioned accommodations with minibars and espresso makers. Flat-screen televisions are featured in guestrooms. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a private beach and a fitness center.

Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Relax Spa By Pevonia. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Secrets Riviera Cancún All Preferred - Adults Only - All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Secrets Riviera Cancún All Preferred - Adults Only - All inclusive like an outdoor pool and a hot tub.

A complimentary breakfast is offered each morning. Dining options at the property include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include a beach bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary. This Mediterranean property also offers a fitness center, a garden, and a terrace. Complimentary self parking and uncovered valet parking are available on site.

Secrets Riviera Cancún All Preferred - Adults Only - All inclusive has designated areas for smoking.

A complimentary cooked-to-order breakfast is served each morning between 7:00 AM and 11:30 AM.
Secrets Riviera Cancún All Preferred - Adults Only - All inclusive has a restaurant on site.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Tennis

Lessons/classes/games

Yoga

Entertainment

Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free uncovered valet parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:30 AM
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Wine tasting room
  • Winery release events

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 4 meeting rooms
  • Business center
  • Computer station
  • Conference center (8,933 square feet of space)

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages

Accessibility

  • Elevator

More

  • 3 buildings
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Mediterranean architecture
  • Mosquito nets
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number BVM1711087E9

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Secrets Riviera Cancún All Preferred - Adults Only - All inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 232 out of 355 reviews
Rating 8 - Good. 69 out of 355 reviews
Rating 6 - Okay. 26 out of 355 reviews
Rating 4 - Poor. 13 out of 355 reviews
Rating 2 - Terrible. 15 out of 355 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lawrence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 3 nights in Jul 2025

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been to a decent amount of all inclusives and this one was my favorite! Quality food and decent drink especially on the secrets side. The only flaw was the beach but it seems to be more of a cancun problem vs this hotel…. I would recommend this place and will most likely be back
Stayed 4 nights in Aug 2025

10/10 Excellent

Leah Rosario

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our trip and appreciated that the staff made us feel special by celebrating our one year anniversary with us. We really appreciated the service from Urbano, Daniel and Luis! We also really loved the entertainment on the property such as shows, concerts and silent discos.
Stayed 7 nights in Aug 2025

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is always excellent at Secrets
Stayed 5 nights in May 2025

4/10 Poor

Scott Edward

Traveled with family
Liked: Staff & service
Disliked: Amenities
Saw some reviews that said this was the lower end of secrets resorts, and it lived up to that. Menu is subpar, the food is resort food, bland, not exciting at all. Room service menu just sucked! Very limited items and never changes. Biggest complaint was the noise, every night the same thing drunks yelling and screaming till 2-3 in the morning. Then someone decided to use a hammer drill at 3 in the morning for a few nights. Stayed on the Secrets side in a swim out suite, never expected to get 2-3 hours of sleep a night when we went to relax. Will never go back to this location ever. This place was like a carnival cruise! This was our 5th stay at a secrets resort because we loved the others. This one is not for those that want to rest and relax.
Stayed 7 nights in Aug 2025

10/10 Excellent

Kaitlyn

Stayed 7 nights in Aug 2025

10/10 Excellent

Kaitlyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and amazing staff. By far the best service and food on an adults only all inclusive that I have had yet! Definitely recommend and hope to return asap!
Stayed 3 nights in Aug 2025

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I took my wife here for our anniversary/her birthday trip and it was our first experience at an all inclusive. TL;DR This place is a DREAM! The resort has amazing layout and has something for everyone based on what your taste is. It was a perfect fit for us because we’re folks who enjoy the peace and quiet but like having the option of going to the party. The Swimout Oceanview Junior Suite and (and the master suite) are absolutely worth it as they always seem to remain a nice cool temperature. That way you can retreat to them if the larger pools get too crowded or too warm in the Mexico heat, Most of all the service above what truly makes this place feel like your own personal heaven. They make sure to remember your name and always treat you like family if you treat them well. A special shoutout to Nidel, Luis, Jacob, Roger, and Brian for their excellence service and making us feel like we never wanted to leave. I see a lot of folks complain about the beach and I can understand because other resorts have those turquoise blue waters you look for in your vacation spot but it turned out that this year was a terrible year for sargassum (look it up and get familiar with it. You’ll be upset if your beach vacation is ruined by it) and Secrets has a barrier to protect its beaches from it. It’s not a perfect solution as some still gets through but it’s nothing compared to what has slammed other resorts in the area, and it’s well maintained. Enjoy your stay! We sure did!
The view from the swim-up pool outside of the oceanfront rooms
Stayed 5 nights in Aug 2025

8/10 Good

Jerod

Stayed 5 nights in Aug 2025

10/10 Excellent

Cameron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was great! Cruz, Spicy Luis, brown sugar, Danny boy, and Luis in the preferred lounge made our stay everything we hoped and dreamed.
Stayed 4 nights in Aug 2025

10/10 Excellent

Macie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 stay in August

The resort was beautiful! Its about a 20 minute ride from the Cancun airport which isnt bad but its secluded! So if your looking be near clubs i wouldnt recommend! The rooms are amazing showers in the middle of the room and jacuzzi tubs on the balconys! The food was okay! Drinks amazing and the service! They also offer swim out rooms! The hibachi restaurant was the best, but thats the only restaurant you have to make reservations for! All in all definitely a 10/10 stay! And you have access to the breathless resort as well so 3 different pool options with swim up bars and a dj!
Entrance
Pool view
Stayed 3 nights in Aug 2025

10/10 Excellent

Caleb

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, service, and vibes. Can’t complain. Louis at the preferred club bar was the best bartender ever. I’d go back.
Stayed 4 nights in Aug 2025

10/10 Excellent

Ryan Francis

Stayed 5 nights in Aug 2025

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and place and rooms are 10/10
Stayed 4 nights in Jul 2025

10/10 Excellent

TURA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is very nice if you're looking for some relaxation... the hydrotherapy experience was AMAZING and the swim out suite was EVERYTHING.
Stayed 3 nights in Aug 2025

6/10 Okay

Lionel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Rene Man Lok, Toronto

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at The Secret Hotel, and it lived up to the high standards I’ve come to expect from this international chain. The quality of service and food was consistently excellent throughout my stay. The bedding was incredibly comfortable, ensuring a restful sleep every night. The food was delicious and well-prepared, offering a variety of options to suit different tastes. What truly stood out was the staff — proactive, attentive, and genuinely friendly, making me feel welcomed from the moment I arrived. I would happily return and recommend this hotel to anyone seeking a comfortable and well-serviced stay.
Pool that’s available to guests staying at the Secret only
Ocean front view from the room.
Stayed 4 nights in Aug 2025

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort as a whole was amazing. The only thing I wish was a little better was the information at check in. There’s a few things that were included in our reservation that we never knew about and never did. We found out on our trip home
Stayed 4 nights in Aug 2025

8/10 Good

John

Stayed 4 nights in Aug 2025

10/10 Excellent

Elizabeth, strongsville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved every minute! There was a little bit of high pressure bait/switch at check in to “visit” another sister property & go home & tell all our friends & family how great it was -but we heard it was selling a travel club membership & would take almost all day - not sure if that’s true-but didn’t like that so we canceled & were made to feel like it was kind of taking away “someone’s brownie points”…
Evening view from room 3411
Stayed 3 nights in Aug 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love all the food options… love the room, it was really spacious!!! The people working there goes all the way to make you happy… Would definitely recommend!!!
View from our room!!!
Love the drinks… especially palomas❤️
Stayed 3 nights in Jul 2025

10/10 Excellent

Patrisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful. I felt it just needed better buffet options for an all inclusive
Stayed 3 nights in Aug 2025

8/10 Good

Charlene

Stayed 4 nights in Jul 2025

10/10 Excellent

Alexandra

Stayed 4 nights in Jul 2025