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Secrets Riviera Cancún All Preferred - Adults Only - All inclusive

5.0 star property

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Photo gallery for Secrets Riviera Cancún All Preferred - Adults Only - All inclusive

Outdoor pool, pool umbrellas, sun loungers
Property video
Preferred Club Master Suite Swim Out Ocean Front King | View from room
Outdoor wedding area
Restaurant

Reviews

8.8 out of 10
Excellent

Popular amenities

  • On private beach
  • Hot tub
$480
includes taxes & fees
Feb 16 - Feb 17

Explore the area

View in a map
Carretera Cancun-Puerto Morelos KM 27.5, Mz. 41, Sm. 12, Puerto Morelos, QROO, 77580
  • Place, Petempich Bay
    ‪3 min walk‬
  • Place, Arrecife de Puerto Morelos National Park
    ‪3 min walk‬
  • Place, Puerto Morelos Beach
    ‪13 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬

Room options

View all photos for Preferred Club Junior Suite Tropical View King

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Tropical View King

9.4 out of 10
Exceptional
(11 reviews)
  • Garden view
  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Ocean View King

9.6 out of 10
Exceptional
(7 reviews)
  • Partial ocean view
  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View Double

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Ocean View Double

  • Partial ocean view
  • 538 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Preferred Club Junior Suite Swimout Tropical View King

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Swimout Tropical View King

7.0 out of 10
Good
(6 reviews)
  • Partial ocean view
  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swimout Tropical View Double

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Swimout Tropical View Double

  • Partial sea view
  • 538 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Preferred Club Junior Suite Ocean Front King

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Ocean Front King

8.0 out of 10
Very good
(2 reviews)
  • Ocean view
  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front Double

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Ocean Front Double

  • Ocean view
  • 538 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Preferred Club Junior Suite Swimout Ocean Front King

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Swimout Ocean Front King

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean View King

Minibar, in-room safe, desk, laptop workspace

Preferred Club Master Suite Ocean View King

  • Ocean view
  • 1076 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swimout Ocean Front Double

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Swimout Ocean Front Double

  • Ocean view
  • 538 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Preferred Club Master Suite Swim Out Tropical View King

Preferred Club Master Suite Swim Out Tropical View King | Front of property

Preferred Club Master Suite Swim Out Tropical View King

  • Partial ocean view
  • 1076 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front King

Minibar, in-room safe, desk, laptop workspace

Preferred Club Master Suite Ocean Front King

  • Ocean view
  • 1076 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Swim Out Ocean Front King

Minibar, in-room safe, desk, laptop workspace

Preferred Club Master Suite Swim Out Ocean Front King

  • Ocean view
  • 1076 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior with Sea View

Bathroom | Shower, designer toiletries, hair dryer, bathrobes

Suite Junior with Sea View

  • Sea view
  • 538 sq ft
  • Sleeps 3

View all photos for Suite Junior with Sea View

Bathroom | Shower, designer toiletries, hair dryer, bathrobes

Suite Junior with Sea View

  • Sea view
  • 538 sq ft
  • Sleeps 3

View all photos for Suite Junior with Sea View

Bathroom | Shower, designer toiletries, hair dryer, bathrobes

Suite Junior with Sea View

  • Sea view
  • 538 sq ft
  • Sleeps 3

View all photos for Suite Junior with Garden View

Bathroom | Shower, designer toiletries, hair dryer, bathrobes

Suite Junior with Garden View

  • Garden view
  • 538 sq ft
  • Sleeps 3

View all photos for Suite Junior with Sea View

Minibar, in-room safe, desk, laptop workspace

Suite Junior with Sea View

  • Sea view
  • 538 sq ft
  • Sleeps 2

View all photos for Suite Junior with Partial Sea View

Bathroom | Shower, designer toiletries, hair dryer, bathrobes

Suite Junior with Partial Sea View

  • Partial sea view
  • 538 sq ft
  • Sleeps 2

View all photos for Suite Junior with Sea View

Minibar, in-room safe, desk, laptop workspace

Suite Junior with Sea View

  • Sea view
  • 538 sq ft
  • Sleeps 2

View all photos for Suite Junior with Garden View

Bathroom | Shower, designer toiletries, hair dryer, bathrobes

Suite Junior with Garden View

  • Garden view
  • 538 sq ft
  • Sleeps 2

View all photos for Suite Junior with Garden View

Minibar, in-room safe, desk, laptop workspace

Suite Junior with Garden View

  • Garden view
  • 538 sq ft
  • Sleeps 2

View all photos for Suite Master with Sea View

Minibar, in-room safe, desk, laptop workspace

Suite Master with Sea View

  • Sea view
  • 1076 sq ft
  • Sleeps 2

View all photos for Suite Master with Partial Sea View

Minibar, in-room safe, desk, laptop workspace

Suite Master with Partial Sea View

  • Partial sea view
  • 1076 sq ft
  • Sleeps 2

View all photos for Suite Master with Sea View

Minibar, in-room safe, desk, laptop workspace

Suite Master with Sea View

  • Sea view
  • 1076 sq ft
  • Sleeps 2

View all photos for Suite Master with Garden View

Minibar, in-room safe, desk, laptop workspace

Suite Master with Garden View

  • Garden view
  • 1076 sq ft
  • Sleeps 2

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Excellence Riviera Cancun - Adults Only All Inclusive
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  • Pool
  • Hot tub
  • All inclusive
4.7 out of 5, Exceptional, 2,073 reviews
Excellence Riviera Cancun - Adults Only All Inclusive

About this property

Secrets Riviera Cancún All Preferred - Adults Only - All inclusive

5-star Puerto Morelos property with private beach
Spend the day relaxing on Secrets Riviera Cancún All Preferred - Adults Only - All inclusive's private white sand beach or pampering yourself at the property's full-service spa. Housekeeping is available on request.
Secrets Riviera Cancún All Preferred - Adults Only - All inclusive offers 164 air-conditioned accommodations with minibars and espresso makers. Flat-screen televisions are featured in guestrooms. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a private beach and a fitness center.

Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Relax Spa By Pevonia. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Secrets Riviera Cancún All Preferred - Adults Only - All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Secrets Riviera Cancún All Preferred - Adults Only - All inclusive like an outdoor pool and a hot tub.

A complimentary breakfast is offered each morning. Dining options at the property include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include a beach bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary. This Mediterranean property also offers a fitness center, a garden, and a terrace. Complimentary self parking and uncovered valet parking are available on site.

Secrets Riviera Cancún All Preferred - Adults Only - All inclusive has designated areas for smoking.

A complimentary cooked-to-order breakfast is served each morning between 7:00 AM and 11:30 AM.
Secrets Riviera Cancún All Preferred - Adults Only - All inclusive has a restaurant on site.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Tennis

Lessons/classes/games

Yoga

Entertainment

Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free uncovered valet parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:30 AM
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Wine tasting room
  • Winery release events

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 4 meeting rooms
  • Business center
  • Computer station
  • Conference center (8,933 square feet of space)

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages

Accessibility

  • Elevator

More

  • 3 buildings
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Mediterranean architecture
  • Mosquito nets
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number BVM1711087E9

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Secrets Riviera Cancún All Preferred - Adults Only - All inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 245 out of 372 reviews
Rating 8 - Good. 70 out of 372 reviews
Rating 6 - Okay. 27 out of 372 reviews
Rating 4 - Poor. 14 out of 372 reviews
Rating 2 - Terrible. 16 out of 372 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

4/10 Poor

Daniel

Stayed 4 nights in Oct 2025

6/10 Okay

Brandon Noor

Stayed 4 nights in Oct 2025

10/10 Excellent

Victoria Princess

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing food could be better
Stayed 3 nights in Oct 2025

6/10 Okay

Jordan Nadia

Property was ok. Rundown and the staff seem overworked and understaffed. Check in was u
Stayed 7 nights in Oct 2025

10/10 Excellent

Erin Marie

Stayed 6 nights in Oct 2025

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

8/10 Good

Deja

Stayed 3 nights in Sep 2025

2/10 Terrible

Brett

Disliked: Cleanliness
Stayed 7 nights in Sep 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was amazing
Stayed 2 nights in Sep 2025

8/10 Good

Timika, Capitol Heights

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed at Secrets Riviera Cancún All Preferred - Adults Only - All Inclusive, and overall, it was a wonderful experience. The resort itself is beautiful and very well maintained. I loved the different vibes of the pools — we started at the quiet pool, ended up at the lively pool on Saturday during the all-day party (SO much fun), and then enjoyed the middle pool on Sunday for the football games. The food was decent, though I’ll admit we didn’t fully explore all of the dining options available. Our room was romantic and comfortable — I never wanted to get out of the shower! We also had a hot tub on our balcony, which unfortunately we didn’t get a chance to use because we spent most of our time relaxing at the pools. We also took full advantage of the spa, which was an excellent experience. The only real negative of our trip was the “resort tour” they promote. It’s positioned as a quick, no-obligation, two-hour experience where you get to see one of their new properties and receive resort credits. Since it was a rainy day, we figured why not. The property we visited, Secrets Moxché, was stunning and honestly blew me away. But the experience quickly shifted into a hard sales pitch. Despite making it clear we weren’t interested in purchasing, we were passed from one rep to another, each offering new “deals.” What was supposed to be two hours dragged into nearly five. By the end, our sales rep became extremely rude and even accused my husband of lying about our
Stayed 4 nights in Sep 2025

10/10 Excellent

Waylon

Liked: Cleanliness, staff & service, property conditions & facilities
First couple hrs
Stayed 5 nights in Sep 2025

10/10 Excellent

Quanika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in a swim out that was nice and spacious. It was located by a bar so the waiters would bring drinks. This resort is close to Breathless so you have access to their restaurants which gives plenty of options to choose from. The walking distance is decent. There were things going on each day. There’s also a nightclub. I would definitely recommend this resort.
Stayed 5 nights in Jun 2025

10/10 Excellent

Sahand

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Great parties and entertainment all day long.
Stayed 5 nights in Sep 2025

10/10 Excellent

Adrian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing, staff went above and beyond every single day made me feel right at home.
Stayed 4 nights in Sep 2025

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had great experience here, no complaints.
Stayed 5 nights in Sep 2025

6/10 Okay

Kerri

Liked: Cleanliness, staff & service
Not a lot of options for dining. The breathless had good restaurants but not good service.
Stayed 4 nights in Sep 2025

10/10 Excellent

Jaritza

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, clean, luxurious, not booking anywhere thats not Hyatt Secrets
Stayed 3 nights in Jun 2025

10/10 Excellent

Paulina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff was attentive at the restaurants and pool/bar !
Stayed 5 nights in Sep 2025

8/10 Good

Christina Niema

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this resort. Food was good. Super nice atmosphere. The room was extremely nice. But will say the drinks were water down a lot most of the time you can tell there was no alcohol in them even when we asked. Also the resort doesn’t really have 14 full restaurants it was more like 6 full ones. The buffet wasn’t really to good. Resort isn’t really as open as expected but still really really nice! Looking forward to coming back!
Stayed 5 nights in Aug 2025

10/10 Excellent

Tressica Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort
Stayed 4 nights in Sep 2025

10/10 Excellent

Vandarae

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was great.
Stayed 3 nights in Aug 2025

10/10 Excellent

Laci Lalynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay!
Stayed 4 nights in Sep 2025

6/10 Okay

Anthony

Traveled with group
Disliked: Amenities
Most of the Restaurants were closed most Days. Food was edible but note to write home about.
Stayed 4 nights in Sep 2025

10/10 Excellent

Devon

Stayed 2 nights in Sep 2025