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Sandos Cancún All Inclusive - Adults Only

4.5 star property

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Photo gallery for Sandos Cancún All Inclusive - Adults Only

2 bars/lounges, poolside bar
Lobby
Sandos Suite | View from room
3 outdoor pools, pool umbrellas, sun loungers
Caribe Suite | Pillowtop beds, free minibar, in-room safe, desk

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar

Explore the area

Map
Cancun, QROO
  • La Isla Shopping Mall
    ‪3 min drive‬
  • Delfines Beach
    ‪4 min drive‬
  • Cancun Convention Center
    ‪11 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Caribe Suite

Caribe Suite | Pillowtop beds, free minibar, in-room safe, desk

Caribe Suite

  • 1160 sq ft
  • Sea view
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Laguna suite

Laguna suite | Pillowtop beds, free minibar, in-room safe, desk

Laguna suite

  • 900 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe room

Deluxe room | Beach/ocean view

Deluxe room

  • 450 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Sandos Suite

Sandos Suite | View from room

Sandos Suite

  • 797 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Balcony Deluxe Room

Balcony Deluxe Room | Pillowtop beds, free minibar, in-room safe, desk

Balcony Deluxe Room

  • 450 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

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About this property

Sandos Cancún All Inclusive - Adults Only

4.5-star property in Zona Hotelera
At Sandos Cancún All Inclusive - Adults Only, spend the day on the beach where you can enjoy yoga. Then return for a meal at one of the property's 5 restaurants.
Sandos Cancún All Inclusive - Adults Only offers 213 accommodations with iPod docking stations and free minibar items. Beds feature pillowtop mattresses. 32-inch Smart televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is offered daily and in-room massages can be requested.

3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a health club and a sauna.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Sandos Cancún All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. Cool off in one of the 3 outdoor swimming pools at Sandos Cancún All Inclusive - Adults Only, and enjoy amenities like a health club and a hot tub.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 5 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 bars/lounges and a poolside bar. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive property also offers a steam room, a garden, and a terrace. Onsite self parking is complimentary. A total renovation of this property was completed in 2017.

Sandos Cancún All Inclusive - Adults Only has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Zango Restaurant - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
St. Trop - This beachfront restaurant specializes in Caribbean cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Gaijin Teppanyaki - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Seasons Restaurant - Overlooking the ocean and pool, this fine-dining restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Frattinis - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 5 restaurants
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Frattinis
  • Gaijin Teppanyaki
  • Seasons Restaurant
  • St. Trop
  • Zango Restaurant

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Fitness classes
  • Health club
  • Hot tub
  • Piano
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (6,254 square feet of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 1998
  • Designated smoking areas
  • Renovated entire property - 2017

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

This property welcomes adults only

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The Sandos Cancun Hotel will become an adults-only hotel for those over 18 years of age starting January 1, 2025.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cancun All Inclusive Luxury
Cancun Luxury Experience Resort
Experience Resort
Experience Resort Cancun
Luxury Cancun Resort
Sandos Cancun Luxury Experience
Sandos Lifestyle Resort All Inclusive
Sandos Luxury Cancun
Sandos Luxury Experience
Sandos Luxury Experience Resort All Inclusive
Sandos Cancun Lifestyle
Sandos Luxury Resort All Inclusive
Sandos Luxury
Sandos Lifestyle
Sandos Cancun Luxury Resort All Inclusive
Sandos Cancun Lifestyle All Inclusive
Sandos Lifestyle All Inclusive
Sandos Cancun Luxury Experience Resort All Inclusive
dos Cancun Lifestyle Inclusiv

Sandos Cancún All Inclusive - Adults Only Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 852 out of 1915 reviews
Rating 8 - Good. 475 out of 1915 reviews
Rating 6 - Okay. 315 out of 1915 reviews
Rating 4 - Poor. 146 out of 1915 reviews
Rating 2 - Terrible. 127 out of 1915 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Lucas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast and lunch were great but supper could use some improvement on food options.
Stayed 6 nights in Feb 2025

10/10 Excellent

ACACIO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and modern hotel
Stayed 4 nights in Jan 2025

10/10 Excellent

Angela Lynn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
If you like a small resort with decent amenities and wonderful staff, this resort ia perfect.
Stayed 10 nights in Feb 2025

10/10 Excellent

Kyle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely nice and professional, did not have a single issue with any staff member. The hotel even covered all expenses for an unexpected hospital visit which was greatly appreciated. Food options were excellent, it was some of the best resort food I've had. Plenty of options for all types of diets and different types of flavours/themed buffet days. The resort is feeling its age as it was built in the 90s and could use some touch ups/upgrades, but not a dealbreaker and still very clean throughout. There is also no swim up bar, but the bar near the pools is not too far of a walk and pool staff bring you drinks anyways. Entertainment was alright, nothing spectacular. I would recommend this resort for couples/groups who are looking for a more relaxed vacation with good food and drinks
Stayed 7 nights in Feb 2025

8/10 Good

Ragoobir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food choices in the buffet was limited. Generally food was below par
Stayed 6 nights in Jan 2025

10/10 Excellent

Deborah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facility. Was a bit smaller than other all inclusive resorts but we were fine with this. View from any of the outdoor areas is amazing. Staff was very attentive and extremely nice. Casanova at Trop was amazing. Started raining and the cafe had a rush of people and he handled it like a champ. He was our pool waiter on the last day and kept the cocktails flowing! Entertainment team was very interactive but no overbearing. The absolute best part of this resort is the food. It was GREAT, even the buffet. Highly recommend any soup they have. They were all delicious. Rooms are a bit dated but very, very clean. There isn't really any outdoor bar area to hang out in the evening so if you are looking for that you won't find it here. Overall a really nice resort with a great staff and an amazing view of the Gulf. Would definitely return.
Stayed 4 nights in Feb 2025

8/10 Good

Lynn Leah

Traveled with family
Liked: Cleanliness, staff & service
The beach was gorgeous! The nightly activities were great, room service Food was awesome, but the buffet food was the same every day. Guacamole was not served on the buffet, which I feel it should have been. Beds were so so so comfortable and maids did a great job cleaning every day. There was swim up bar as indicated in the brochure and the hot tub was lukewarm. That was a disappointment. Staff was friendly Especially Freddy in the buffet area.
Stayed 6 nights in Feb 2025

10/10 Excellent

Travis Michael

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was very nice but only real down fall was some of the staff could use a class of being ALOT more friendly and not acting like they hate their jobs
Stayed 5 nights in Feb 2025

10/10 Excellent

Jamal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, varieties food option, Italian and Season restaurants with great food, staff are nice, many activities, Spa was wonderful. We had a great stay, some improvements needed but I give 5-stars overt
Stayed 5 nights in Feb 2025

10/10 Excellent

Giovanni

Stayed 2 nights in Feb 2025

6/10 Okay

George

Traveled with partner
Liked: Cleanliness, staff & service
The food wasn’t very good, pretty disappointing
Stayed 4 nights in Feb 2025

10/10 Excellent

Manuel Isaias

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Afram

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 6 nights in Feb 2025

2/10 Terrible

David Harold Porter

Stayed 5 nights in Feb 2025

10/10 Excellent

Rubbens, Taunton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

8/10 Good

Ava Carly

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort is very nice. The pools and ocean are beautiful, and there’s great lounging options. The restaurants are good, but the drinks are not great. Some of the staff are amazing and some are not too friendly. Overall, for the price and just wanting a fun vacation, the resort was very nice for us.
Stayed 6 nights in Feb 2025

10/10 Excellent

Burnell

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great resort, food, drinks everything was good.
Stayed 7 nights in Feb 2025

4/10 Poor

Brian

Traveled with partner
Liked: Cleanliness, staff & service
It didn’t seem like they were taking me and my partner serious. We payed for a king size bed room and they gave us a room with two double beds. We were told we would have a king size bed room the second day and then they still couldn’t accommodate us. After they gave us the option to move our two beds together to make a “super king bed”… they never came.
Stayed 3 nights in Feb 2025

8/10 Good

Curtis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach is one of the best I’ve ever stayed at. Food is limited (small resort). Great staff.
Stayed 7 nights in Feb 2025

6/10 Okay

Sherri

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Service was mediocre From the minute we checked in, the initial clerk that greeted us asked for our passports then disappeared into the back, came out, never acknowledged us walked away from the front desk, returned, still no acknowledgement that we were waiting...we finally moved to another clerk who checked us in in a very dismissive manner. As though we were bothering her. Did not start the weekend off on a good note.
Stayed 3 nights in Feb 2025

10/10 Excellent

Kelin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
n/a
Stayed 4 nights in Feb 2025

8/10 Good

Laszlo Adan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Had a very good experience at this resort. The service from the staff is excellent. This resort is definitely good for couples. Would not be fun for a group of friend as there is not much to do if you like to party, and the guests are older. 24hr complementary room service for food was great, and my room’s minibar was stocked daily for free with beer, soda, and water. The food was very good and the beach is beautiful and clean. This isn’t a 5 star resort like they claim to be. It’s showing its age. I would give the resort 3 stars for its condition but 5 stars for the experience and service.
Stayed 6 nights in Feb 2025

4/10 Poor

Haritha

Disliked: Cleanliness, staff & service, property conditions & facilities
I went on a girls trip for Sandos because rating was good on Trip Advisor. Rating is a scam - they force people to give 5 star. So don’t believe it. Buffet: Not much food options and NO live stations. Loved the brick oven pizza by the pool. The bar in the lobby had the best bar tenders and drinks. Note that the staff was very Snobbish and not much help at all. Restaurant: The Japanese was hard to reserve. Even though you see empty seats- they deny entry- although promised. The Italian was just horrid to say the least. Service was bad as usual. Rooms: The shower is outdated. The Tub doesn’t work. It looks ok - but not operational. Room Service: non existent. We called several times for coffee - but did not receive any service. Once some random person tried to enter - which was creepy. Thank god we were awake . Parties: there was just the pool party that was fun. The events are sporadic and A OK Beach : beach was fabulous and clean. Real blue waters. Spa: we booked our appointment at 9 and reported there on time. Our service did not start until 10. Hospitality: our flight was delayed and we asked to extend our room . They did not help at all - instead sent 3 ppl to harass us out of our rooms.
Stayed 3 nights in Feb 2025

4/10 Poor

Nina E

Traveled with partner
Disliked: Staff & service, property conditions & facilities
I booked this hotel a year in advance and i requested a king bed, nice view and a balcony. My spouse and i arrived and they gave us a room with 2 small beds, a view of the roof and no balcony. When i asked the front desk about this they said there was nothing they could do. Sleeping in separate small beds was not what we envisioned for our romantic vacation. Not only that but the furniture in the room was old and the bathroom door was falling apart. We checked out the next day and stayed somewhere else for the rest of the trip.
Stayed 4 nights in Feb 2025

8/10 Good

Werner

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had good time
Stayed 14 nights in Jan 2025