See all properties

Sandos Cancún All Inclusive - Adults Only

4.5 star property

Choose dates to view prices

Photo gallery for Sandos Cancún All Inclusive - Adults Only

Breakfast meal
Property video
5 restaurants, breakfast, lunch, dinner served; international cuisine
5 restaurants, breakfast, lunch, dinner served; international cuisine
3 outdoor pools, pool umbrellas, sun loungers

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • All inclusive
  • Parking included
  • Free WiFi

Explore the area

View in a map
Cancun, QROO
  • Place, Ballenas Beach
    ‪3 min walk‬
  • Place, Aquaworld
    ‪13 min walk‬
  • Place, La Isla Shopping Mall
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬

Room options

View all photos for Balcony Deluxe Room

Balcony Deluxe Room | Pillowtop beds, free minibar, in-room safe, desk

Balcony Deluxe Room

8.0 out of 10
Very good
(118 reviews)
  • Partial ocean view
  • 450 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Sandos Suite

Sandos Suite | Pillowtop beds, free minibar, in-room safe, desk

Sandos Suite

8.8 out of 10
Excellent
(9 reviews)
  • Partial ocean view
  • 797 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Laguna suite

Laguna suite | Pillowtop beds, free minibar, in-room safe, desk

Laguna suite

9.4 out of 10
Exceptional
(9 reviews)
  • Lagoon view
  • 900 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Caribe Suite

Caribe Suite | Pillowtop beds, free minibar, in-room safe, desk

Caribe Suite

7.0 out of 10
Good
(4 reviews)
  • Sea view
  • 1160 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Deluxe room

Deluxe room | Pillowtop beds, free minibar, in-room safe, desk

Deluxe room

8.4 out of 10
Very good
(118 reviews)
  • Partial ocean view
  • 450 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Similar properties

Private beach nearby, white sand, free beach shuttle, beach umbrellas
Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive
  • Pool
  • Breakfast included
  • All inclusive
  • Spa
4.5 out of 5, Wonderful, 2,012 reviews
Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive

About this property

Sandos Cancún All Inclusive - Adults Only

4.5-star property in Zona Hotelera
At Sandos Cancún All Inclusive - Adults Only, spend the day on the beach where you can enjoy yoga. Then return for a meal at one of the property's 5 restaurants.
Sandos Cancún All Inclusive - Adults Only offers 213 accommodations with free minibar items and laptop-compatible safes. Beds feature pillowtop mattresses. 32-inch Smart televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is offered daily and in-room massages can be requested.

3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a health club and a sauna.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Sandos Cancún All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. Cool off in one of the 3 outdoor swimming pools at Sandos Cancún All Inclusive - Adults Only, and enjoy amenities like a health club and a hot tub.

Dining is available at one of the property's 5 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's 2 bars/lounges. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive property also offers a steam room, a garden, and a terrace. Onsite self parking is complimentary. A total renovation of this property was completed in 2017.

Sandos Cancún All Inclusive - Adults Only has designated areas for smoking.

Zango Restaurant - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
St. Trop - This beachfront restaurant specializes in Caribbean cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Gaijin Teppanyaki - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Seasons Restaurant - Overlooking the ocean and pool, this fine-dining restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Frattinis - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 5 restaurants
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Frattinis
  • Gaijin Teppanyaki
  • Seasons Restaurant
  • St. Trop
  • Zango Restaurant

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Fitness classes
  • Health club
  • Hot tub
  • Piano
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (6,254 square feet of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 1998
  • Designated smoking areas
  • Renovated entire property - 2017

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

This property welcomes adults only

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 79.20 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The Sandos Cancun Hotel will become an adults-only hotel for those over 18 years of age starting January 1, 2025.
Property Registration Number 005-007-006265/2025

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cancun All Inclusive Luxury
Cancun Luxury Experience Resort
Experience Resort
Experience Resort Cancun
Luxury Cancun Resort
Sandos Cancun Luxury Experience
Sandos Lifestyle Resort All Inclusive
Sandos Luxury Cancun
Sandos Luxury Experience
Sandos Luxury Experience Resort All Inclusive
Sandos Cancun Lifestyle
Sandos Luxury Resort All Inclusive
Sandos Luxury
Sandos Lifestyle
Sandos Cancun Luxury Resort All Inclusive
Sandos Cancun Lifestyle All Inclusive
Sandos Lifestyle All Inclusive
Sandos Cancun Luxury Experience Resort All Inclusive
dos Cancun Lifestyle Inclusiv

Sandos Cancún All Inclusive - Adults Only Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1045 out of 2212 reviews
Rating 8 - Good. 529 out of 2212 reviews
Rating 6 - Okay. 364 out of 2212 reviews
Rating 4 - Poor. 149 out of 2212 reviews
Rating 2 - Terrible. 125 out of 2212 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Alita

Stayed 7 nights in Oct 2025

6/10 Okay

Miguel

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Place seemed under staffed.
Stayed 3 nights in Oct 2025

10/10 Excellent

Akilah

Stayed 4 nights in Oct 2025

2/10 Terrible

Kwok

Traveled with partner
The bed spring was very bad. The ceiling of the bathroom was leaking water and eventually part of it fell down. I was unable to take a shower during that day. It took a day before they exchanged a new room for me. It was not a good experiment.
Stayed 4 nights in Oct 2025

6/10 Okay

Veronika

Traveled with partner
Disliked: Property conditions & facilities
Beautiful ocean views and a comfy bed, but everything else missed the mark. Service was super slow, food was mediocre, pool was murky. The place feels run down, and you’ll likely have to pay extra every day for a cabana since there are never enough chairs. If you’re looking to drink and party, this might be your spot. But if you want to relax or enjoy good food, spend a little more on a nicer hotel. Won’t be coming back.
Stayed 5 nights in Oct 2025

10/10 Excellent

Tyrone

Liked: Cleanliness
Yes
Stayed 3 nights in Oct 2025

10/10 Excellent

Shereese

Traveled with group
Liked: Cleanliness, property conditions & facilities
Room and staff were excellent!
Stayed 4 nights in Oct 2025

10/10 Excellent

Neha

Traveled with group
Liked: Cleanliness, staff & service, amenities
Stunning view and east access from the airport
Stayed 4 nights in Oct 2025

4/10 Poor

Cuauhtemoc

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property is definitely NOT what is advertised in Expedia . This was my second time in Cancun on a different resort but for sure will never come back to this place ! The attitude and attention is terrible! Do not book with Sandos Cancun waste of money !
Stayed 3 nights in Oct 2025

10/10 Excellent

Okehelem

Traveled with partner
Liked: Cleanliness, staff & service
Beach view and pools were pleasant and fun however the property needs to be upgraded. Air conditioning water was leaking in my room,You see crack on the walls by the balcony.
Stayed 4 nights in Oct 2025

6/10 Okay

Jessica

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The stay was just okay nothing to rave about the buffet was terrible. I got a massage and facial it was horrible!!!!! It wasn’t a real massage the lady just rubbed oil on me and put a mask on my face that’s it just the mask then she washes out a complete waist of money. The view was beautiful and the pool was pretty overall 10/10 do not recommend it’s not a resort it’s a small hotel
Stayed 5 nights in Oct 2025

6/10 Okay

Zedena Marie

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Entertainment staff was great. Too many areas that are only open to members and not regular people.
Stayed 4 nights in Oct 2025

8/10 Good

rudraani

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very nice and professional. The cleanness was good. Beach view is beautiful. The pool is nice.
Stayed 5 nights in Oct 2025

8/10 Good

Lisa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The beach was beautiful but the resort is in need of updates. The staff were great but limited food options. What was available was excellent.
Stayed 4 nights in Oct 2025

6/10 Okay

Stephanie A

Stayed 8 nights in Oct 2025

10/10 Excellent

Fortunata

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is lovely and staffs friendly and attentive
Room with a nice view!
Stayed 3 nights in Oct 2025

8/10 Good

Amanda roush

Traveled with partner
Liked: Staff & service
We were not happy with the housekeeping situation when we had any kind of issues they looked at us like we were the problem not good customer service at all, especially when we're the ones paying their paycheck
Stayed 5 nights in Jun 2025

2/10 Terrible

James

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not ever book with this hotel the food was I don’t even know how to describe it. My husband got food poisoning and the staff is so unfriendly. I even asked to pay extra for an ocean view room was told no didn’t even look. Got laughed at. Thus hotel was so bad I checked out 5 days early snd went to a much better resort. Do not ever book
Stayed 5 nights in Oct 2025

6/10 Okay

Julie Ann

Traveled with partner
Disliked: Staff & service
We arrived on a Friday afternoon and were not able to get into any of the “5” restaurants for dinner so we had the buffet and the food was OK, but the dining room was very warm with no air circulation. That evening there was no entertainment except in a small room in basement with hardly any seating, not to mention it was all in Spanish . The next night was my birthday and once again no reservations available. Come to find out, ONLY TWO OF THE FIVE RESTAURANTS ARE OPEN EACH NIGHT. Also discovered that they were short staffed for cooks to provide reservations to a lot of people. Our third and last evening we tried to get a reservation and was told to check back with concierge at 4 pm, and at that time were told NO reservations available. This was very unsatisfactory considering how much we paid. The service was terrible in the buffet area and also the outside restaurant. No one acknowledged for drinks, refills etc., and the food at outside restaurant took more than 20 minutes each time we ordered, with the exception of the last morning when I ordered a plain bagel and it never arrived until we were walking out the door. The room was decent except the bedding was stained (comforter) and there was mold growing in the bathroom. Unfortunately, We will not be visiting this resort again. However, the beach was beautiful
Stayed 3 nights in Oct 2025

10/10 Excellent

Kathryn, Lawrenceburg

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. Will definitely return again. Staff was very friendly and the food options were great. We loved the pizza by the pool.
Stayed 4 nights in Oct 2025

4/10 Poor

Jan

Liked: Cleanliness, staff & service
Sandos Cancun. This hotel needs some remodeling, some electrical issues fixed and a whole revamp of their menus. My room had 2 bdrs and 1 of the bedrooms stayed hot thecwhole time we were there. Maintenace had to be called, the lights flickerng, and the tv stop working.
Stayed 3 nights in Oct 2025

6/10 Okay

Jose Hugo

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Resort was very quiet with no fun activities. Even the night shows were not very interesting and the venue was very small so not very inviting. All the restaurants were some how booked even before we got there. We couldn’t do any reservations we were stuck with the buffet only which was not that great. No swim up bar at and adult resort is pretty lame.
Stayed 3 nights in Oct 2025

10/10 Excellent

Cecilia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the view was amazing, the food delicious and everything really good! just need a little more clean in the room because the mirror in the entrance of the suite was dirty but the rest of the suite looks good! the shower on the king room was not working with hot water but its ok! the time there was great
Stayed 2 nights in Oct 2025

8/10 Good

Nahum V.

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, housekeeping does an excellent job, those ladies are very nice and friendly. The place is nice swimming pools are clean and very well maintained. I like the activities around the swimming pools. Give you a good cheerful mood. My only concern is the staff in the restaurant, they kind of slack in service. The only one the truly make you feel welcome is Freddy, he’s the BEST!! Concierge, Avril. Was very nice also and the bellboy on my day of check out. I don’t remember his name, but, he was very helpful and help me with a smile. They need to improve the food, something more , like authentic Mexican food, I personally, would love if they had a Mexican restaurant in the resort.
Stayed 4 nights in Oct 2025

2/10 Terrible

savitri

Traveled with group
Disliked: Cleanliness, property conditions & facilities
I’ve stayed at many all-inclusive resorts, and this has been one of the most disappointing experiences I’ve ever had. The food — especially at the buffet — was truly terrible. The taste, texture, and overall quality are nowhere near what you’d expect from a so-called 5-star resort. Bland, poorly prepared, and repetitive. The only saving grace was Rogelio, one of the bartenders. He made the most incredible passionfruit martini and was genuinely kind and professional. He deserves five stars — the resort, however, does not. What really made me uncomfortable was the lack of safety and care. In the middle of the night, five security guards came banging on our door for no apparent reason. It was frightening and completely unacceptable. We asked to change rooms, and while they accommodated the move, staff were extremely uncaring about how shaken we were. Despite being a small resort, it was nearly impossible to get restaurant reservations. The service overall was cold and disorganized, far below expectations for this price point and rating. I don’t normally leave negative reviews, but this was not a relaxing or safe vacation, and I would not return.
Stayed 4 nights in Oct 2025