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SLS Cancun

5.0 star property

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Photo gallery for SLS Cancun

Exterior
1 bedroom, premium bedding, minibar, in-room safe
Balcony view
Superior Room, 1 King Bed, Ocean View | View from room
Outdoor pool, cabanas (surcharge), pool umbrellas

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Pet friendly

Explore the area

Map
Novo Cancún Torre 1 Mz 27 Lt 1 02, UC 20 UP P Secc C Av Bonampak ZH, Cancun, QROO, 77500
  • Puerto Cancun Marina Town Center
    ‪8 min walk‬
  • Tortuga Beach
    ‪8 min drive‬
  • Ultramar Ferry Puerto Juárez
    ‪9 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬

Room options

View all photos for Superior Double Room, 2 Double Beds

Superior Double Room, 2 Double Beds | 1 bedroom, premium bedding, minibar, in-room safe

Superior Double Room, 2 Double Beds

  • 592 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Suite, 1 Bedroom, Oceanfront

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Suite, 1 Bedroom, Oceanfront

  • 710 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Ocean View

1 bedroom, premium bedding, minibar, in-room safe

Superior Room, 1 King Bed, Ocean View

  • 603 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Suite, 1 Bedroom, Oceanfront

1 bedroom, premium bedding, minibar, in-room safe

Premier Suite, 1 Bedroom, Oceanfront

  • 829 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Superior Room, 1 King Bed

  • 645 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Oceanfront

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Oceanfront

  • 549 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Oceanfront

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Suite, 1 Bedroom, Oceanfront

  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About this property

SLS Cancun

5-star hotel in Zona Hotelera
Spend the day relaxing on SLS Cancun's private white sand beach or pampering yourself at the hotel's full-service spa. Housekeeping is available on request.
SLS Cancun offers 45 air-conditioned accommodations with minibars and laptop-compatible safes. Accommodations offer separate sitting areas. Beds feature premium bedding. 42-inch Smart televisions come with cable channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This Cancun hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

Recreational amenities at the hotel include a private beach, an outdoor pool, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.
Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Lie back and work on your tan with relaxing beach amenities like free beach club on site and umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at SLS Cancun like an outdoor pool and a fitness center.

Dining options at the hotel include a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a beach bar, a poolside bar, and a bar/lounge. Wireless Internet access is complimentary. Parking is available onsite for a surcharge.

SLS Cancun is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:30 AM.
Leynia - Onsite restaurant.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (surcharge)

Food and drink

  • Daily full breakfast available 7:00 AM to 11:30 AM for a fee: MXN 550 for adults and MXN 550 for children
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Leynia

Things to do

  • 18-hole adjacent golf course
  • Billiards/pool table
  • Free beach club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping mall

Family friendly

  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Beach towels
  • Beach umbrellas
  • On a private beach
  • Outdoor entertainment area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (43 inch wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2020
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 2000 per pet, per stay
Welcoming dogs only
1 total (up to 22 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately MXN 550 for adults and MXN 550 for children
  • Pet fee: MXN 2000 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

SLS Cancun Hotel
SLS Cancun Cancun
SLS Cancun Hotel Spa
SLS Cancun Hotel Cancun
SLS Cancun (Opening November 2020)

SLS Cancun Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 218 out of 333 reviews
Rating 8 - Good. 56 out of 333 reviews
Rating 6 - Okay. 27 out of 333 reviews
Rating 4 - Poor. 11 out of 333 reviews
Rating 2 - Terrible. 21 out of 333 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

PABLO, Guatemala

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and superb Beach Club
Stayed 1 night in Mar 2025

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, accommodations & property.
Stayed 2 nights in Feb 2025

10/10 Excellent

Luis, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible hotel and amenities. The staff was very welcoming and accommodating. Great food and drinks as well.
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Ting

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2025

8/10 Good

Craig

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Quiet area of Cancun, new and classy building. Service is hit and miss, not up to luxury standards. Front desk forced us to pay for an upgraded room with ocean view although we booked ocean view, claiming hotel was fully booked although it was clearly not. In general property seems to focus on up charging guests at any opportunity with ridiculously high mini bar pricing, watered down margaritas at the beach and surprise bills for $10 Evian water at breakfast.
Stayed 3 nights in Feb 2025

4/10 Poor

Manuel

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
food it’s terrible and service slow. Fish was fishy and we got sick. Tuna had nothing special (not even soy sauce or anything) rad tuna on the plate. Reception don’t answer or helped me when I needed.
Stayed 3 nights in Feb 2025

10/10 Excellent

Angelica Maria Esparza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

RICHARD

Spectacular views. Helpful staff.
Stayed 5 nights in Feb 2025

8/10 Good

MARIA DE LOURDES

Liked: Staff & service, property conditions & facilities
Loved my stay. The spa was amazing.
Stayed 4 nights in Feb 2025

10/10 Excellent

Vanessa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very modern and clean. The pool area and beach area were the highlights of the trip with stunning views. The only downfall I would say is that the food is not good. However, there is a mall at the very entrance of the condo and hotel area that has great food. Overall, very relaxing and great vacation.
Stayed 4 nights in Jan 2025

10/10 Excellent

Alejandro, Tijuana

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Hotel
Stayed 2 nights in Jan 2025

2/10 Terrible

Daryna

Liked: Cleanliness
Disliked: Staff & service
Decent property. However none of the Expedia VIP perks were granted. Needed to pay for my upgrade, and they didn’t give me the late checkout although it was available
Stayed 4 nights in Jan 2025

10/10 Excellent

Tammy

Stayed 1 night in Jan 2025

2/10 Terrible

Pablo Miguez

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room smelled horrible, like sewage. The receptionist came up to confirm and agreed but said he had no other rooms to move us. We have stayed here more than 10 times and it’s diets time we have this issue. I am requesting a full refund please
Stayed 1 night in Jan 2025

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

SLS Great Stay

Weather was good. Service was good. Lunch and Dinner options were good. Staff was attentive. Just need better breakfast options.
Stayed 3 nights in Jan 2025

10/10 Excellent

Marjorie

Traveled with partner
Amazing property. Enjoyed our stay. Will be returning.
Stayed 1 night in Jan 2025

8/10 Good

Akshay

Stayed 1 night in Jan 2025

8/10 Good

Shelby Jennifer

Stayed 5 nights in Jan 2025

10/10 Excellent

Hugo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and TANTAN the music DJ is the best! Loved this hotel!
Stayed 3 nights in Oct 2024

4/10 Poor

mahi

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jan 2025

10/10 Excellent

Forrest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very safe
Stayed 1 night in Jan 2025

10/10 Excellent

Evelin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SLS Cancun is located in the gated area Port of Cancun. There is a lot of construction still going on in the area, but not in the amount that would affect the stay. The hotel is really beautiful and the rooms were nice. We loved the beach and the beach restaurant. They make the best cocktails! The only downside of our stay was that we booked the deluxe suite with one bedroom, but instead got the room that did not have a separate living and sleeping area. The front desk stuff tried to convince us that the room we got was a one bedroom suite with the amenities we booked, even so it was just one big room with no walls in between. It also did not have 2 TV-s, or a tub as per deluxe one bedroom description. For me, it seemed we were given a deluxe room instead of deluxe one bedroom suite. They compensated us with the food credit for the inconvenience since there were no available rooms that would have matched the description what we booked. If it is really like they say that our room (408) was under the same category (deluxe one bedroom suite), then someone should really look into this, as it does not match the description on the website.
Stayed 1 night in Jan 2025

10/10 Excellent

WEIXUAN

Stayed 1 night in Dec 2024

8/10 Good

Christie

Liked: Cleanliness, property conditions & facilities
I loved the location of the property. Very quiet and beautiful
Stayed 3 nights in Nov 2024