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Hilton Cancun Mar Caribe All-Inclusive Resort

4.5 star property

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Photo gallery for Hilton Cancun Mar Caribe All-Inclusive Resort

Exchange vows on a picturesque beachside lawn overlooking the ocean, surrounded by lush greenery and beautiful flowers.
Relax by the ocean with a view from your balcony, surrounded by multiple pools and a water slide.
Experience the serene ambiance of our lobby, featuring a central water feature, comfortable seating, and elegant architectural details.
Enjoy a scenic ocean view while dining in style with wicker chairs and tables set with cutlery and wine glasses.
Enjoy ocean views from the balcony, relax in the seating area, and unwind with a flat-screen TV.

Popular amenities

  • Bar
  • Pet friendly

Explore the area

Map
Boulevard Kukulcan Km 17, Zona Hotelera, Cancun, QROO, 77500
  • Iberostar Cancun Golf Course
    ‪5 min walk‬
  • Delfines Beach
    ‪14 min walk‬
  • Aquaworld
    ‪19 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪19 min drive‬

Room options

View all photos for Ocean View Accessible Suite - RI Shower

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Ocean View Accessible Suite - RI Shower

9.0 out of 10
Wonderful
(2 reviews)
  • 1130 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Enclave Beachfront 2 Bedroom Suite - Plunge Pool - 1Kg 2Qn 2 Mphy

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Enclave Beachfront 2 Bedroom Suite - Plunge Pool - 1Kg 2Qn 2 Mphy

  • 1620 sq ft
  • Beach view
  • Sleeps 8
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Patio (Pool)

View from room

Suite, 1 Bedroom, Patio (Pool)

8.8 out of 10
Excellent
(6 reviews)
  • 1130 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, Multiple Beds, Beachfront (Enclave, Plunge Pool)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite, Multiple Beds, Beachfront (Enclave, Plunge Pool)

10.0 out of 10
Exceptional
(3 reviews)
  • 1130 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Enclave Beachfront 2 Bedroom Suite - 1Kg 2Qn 2 Mphy

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Enclave Beachfront 2 Bedroom Suite - 1Kg 2Qn 2 Mphy

9.0 out of 10
Wonderful
(2 reviews)
  • 1620 sq ft
  • Beach view
  • Sleeps 8
  • 1 King Bed

View all photos for Suite, Multiple Beds, Beachfront (Enclave)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite, Multiple Beds, Beachfront (Enclave)

9.8 out of 10
Exceptional
(6 reviews)
  • 1130 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Suite, 1 King Bed, Jetted Tub, Beachfront (Enclave)

View from room

Suite, 1 King Bed, Jetted Tub, Beachfront (Enclave)

10.0 out of 10
Exceptional
(2 reviews)
  • 1130 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Enclave Beachfront Room - King Bed - Terrace

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Enclave Beachfront Room - King Bed - Terrace

7.4 out of 10
Good
(3 reviews)
  • 441 sq ft
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Ocean View Suite - 1 King 2 Murphy Beds

View from room

Premium Ocean View Suite - 1 King 2 Murphy Beds

8.6 out of 10
Excellent
(14 reviews)
  • 1130 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed, Balcony, Ocean View

9.2 out of 10
Wonderful
(54 reviews)
  • 560 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View (Mobility)

View from room

Room, 2 Queen Beds, Ocean View (Mobility)

8.4 out of 10
Very good
(9 reviews)
  • 441 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Pool and Patio View Room - 2 Queen Beds

Pool and Patio View Room - 2 Queen Beds | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Pool and Patio View Room - 2 Queen Beds

8.0 out of 10
Very good
(16 reviews)
  • 441 sq ft
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Beachfront (Enclave, Ground Floor)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds, Beachfront (Enclave, Ground Floor)

8.0 out of 10
Very good
(5 reviews)
  • 441 sq ft
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Enclave Beachfront Room - 2 Queen - Terrace

View from room

Enclave Beachfront Room - 2 Queen - Terrace

8.0 out of 10
Very good
(6 reviews)
  • 441 sq ft
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Enclave Beachfront Room - 2 Queen - Balcony

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Enclave Beachfront Room - 2 Queen - Balcony

9.0 out of 10
Wonderful
(25 reviews)
  • 441 sq ft
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Resort View Room - King Bed

Resort View Room - King Bed | Resort view

Resort View Room - King Bed

9.6 out of 10
Exceptional
(11 reviews)
  • 441 sq ft
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Balcony, Ocean View

View from room

Deluxe Room, 2 Queen Beds, Balcony, Ocean View

8.6 out of 10
Excellent
(70 reviews)
  • 560 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Ocean View Room - 2 Queen Beds

View from room

Ocean View Room - 2 Queen Beds

9.4 out of 10
Exceptional
(70 reviews)
  • 441 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Enclave Beachfront 2 Bedroom Suite - Whirlpool - 1Kg 2Qn 2 Mphy

Enclave Beachfront 2 Bedroom Suite - Whirlpool - 1Kg 2Qn 2 Mphy | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Enclave Beachfront 2 Bedroom Suite - Whirlpool - 1Kg 2Qn 2 Mphy

10.0 out of 10
Exceptional
(1 review)
  • 1620 sq ft
  • Beach view
  • Sleeps 8
  • 1 King Bed

View all photos for Honeymoon Suite - King Bed

Honeymoon Suite - King Bed | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Honeymoon Suite - King Bed

  • 1130 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Enclave Honeymoon Suite - King Bed

Enclave Honeymoon Suite - King Bed | Living area | Smart TV, foosball

Enclave Honeymoon Suite - King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 1130 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Ocean View

View from room

Suite, 2 Bedrooms, Ocean View

7.0 out of 10
Good
(2 reviews)
  • 1620 sq ft
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 2 Twin Beds

View all photos for Resort View Room - 2 Queen Beds

View from room

Resort View Room - 2 Queen Beds

9.2 out of 10
Wonderful
(20 reviews)
  • 441 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

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  • On private beach
  • Pool
  • All inclusive
  • Pet friendly
4.3 out of 5, Excellent, (3245)
$485 nightly
The price is $485 total
includes taxes & fees
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About this property

Hilton Cancun Mar Caribe All-Inclusive Resort

4.5-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Hilton Cancun Mar Caribe All-Inclusive Resort's full-service spa. Then enjoy a meal at one of the property's 8 restaurants.
Hilton Cancun Mar Caribe All-Inclusive Resort offers 540 air-conditioned accommodations with safes and complimentary bottled water. Pillowtop beds feature Egyptian cotton sheets and premium bedding. Smart televisions come with cable channels.

Bathrooms include slippers, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is provided daily.

13 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna and a steam room. The spa is open daily.
Some rates at Hilton Cancun Mar Caribe All-Inclusive Resort are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Hilton Cancun Mar Caribe All-Inclusive Resort you can cool off in one of the 13 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 8 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the property's bars, which include 4 bars/lounges, a beach bar, and a swim-up bar. Public areas are equipped with complimentary wireless Internet access. This luxury property also offers a complimentary children's club, a children's pool, and a 24-hour fitness center. Onsite secured self parking and secured valet parking are complimentary.

Hilton Cancun Mar Caribe All-Inclusive Resort has designated areas for smoking.

La Luce - This restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Maxal - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Noriku - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Vela - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Seasalt - This poolside restaurant specializes in American cuisine and serves lunch only. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All inclusive details

All-inclusive room rates at Hilton Cancun Mar Caribe All-Inclusive Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 7:00 AM to 7:00 PM at scheduled times and on request
  • Free secured self parking on site
  • Free secured valet parking on site

Food and drink

  • 4 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar

Restaurants on site

  • La Luce
  • Maxal
  • Noriku
  • Seasalt
  • Vela

Things to do

  • 13 outdoor pools
  • 24-hour gym
  • Air hockey
  • Children's pool
  • Evening entertainment
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 13 outdoor pools
  • Children's pool
  • Free children's club
  • In-room crib
  • Mini-fridge
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (39 inch wide door)
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (29 inches high)
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 500

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 80 per pet, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
1 child, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 300 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 25 per person (roundtrip)
  • Airport shuttle fee per child: USD 25 (roundtrip), (up to 15 years old)
  • Pet fee: USD 80 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 500 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number ORC180608L73

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Royal Uno All Inclusive Resort Spa
Hilton Cancun Mar Caribe All Inclusive Resort
Hilton Cancun Mar Caribe All-Inclusive Resort Cancun

Hilton Cancun Mar Caribe All-Inclusive Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1846 out of 3087 reviews
Rating 8 - Good. 671 out of 3087 reviews
Rating 6 - Okay. 325 out of 3087 reviews
Rating 4 - Poor. 131 out of 3087 reviews
Rating 2 - Terrible. 114 out of 3087 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sacha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. All the staff, without exception were so friendly. The kids had a blast.
Stayed 6 nights in Apr 2025

2/10 Terrible

Daniel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The worst hotel ever
Stayed 3 nights in Apr 2025

10/10 Excellent

Emily

Stayed 7 nights in Apr 2025

10/10 Excellent

Julius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

William

Stayed 5 nights in Apr 2025

8/10 Good

Smitha

Team, it will be nice if you can have proper vegetarian buffet options for lunch and dinner. Everything else was great! Thanks
Stayed 5 nights in Apr 2025

10/10 Excellent

Brent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the resort. The food was great, and our beachfront enclave room offered one of the best views we’ve ever had. My only suggestion for improvement, as adults traveling with two teenagers, is that age requirements should be better enforced. Our kids didn’t want to hang out in the teenage area because it was overrun with younger children (and sometimes their parents). Similarly, when my wife and I tried to relax in adult-only areas, such as the pool or the swim-up bar, we found them occupied by young kids as well. I’m not sure whether the nighttime dance party was meant to be adults only, but it felt more like a family wedding, with lots of young kids running around while some older guests danced. Anyway, we really loved the resort, and if you want a family-friendly place, this would definitely be a great choice.
Stayed 4 nights in Apr 2025

10/10 Excellent

Michaelle Lynnette

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time! Everyone is so accommodating and friendly. Thsnk you for making our 43rd wedding anniversary the best! Thank you
Stayed 5 nights in Apr 2025

2/10 Terrible

Priya, Fresh Meadows

Traveled with family and small children, Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
I am writing to express my profound disappointment regarding my recent stay at the Hilton. I had anticipated a memorable experience, given the hotel's esteemed reputation; regrettably, my experience fell far short of expectations. The buffet area lacked vegetarian options, offering only plain white rice and salad for lunch and dinner, which was quite disappointing. I was also dismayed by the unhelpful response when I asked a server to prepare pasta for my son. His reply, indicating a lack of alternatives and unwillingness to assist, was disheartening. Furthermore, housekeeping neglected to clean my room or replenish the shower gel, despite my repeated requests for soap. The pool service was similarly inadequate; a request for water took an hour to fulfill, ultimately requiring me to retrieve it myself. I would like to commend the manager and servers at Noriku and La Luce, who went above and beyond to accommodate our dietary needs with specially prepared vegetarian dishes. Their exceptional service was a stark contrast to the overall experience. In light of these issues, I must express that this was the worst hotel experience of my life. Consequently, I do not plan to return. I will continue to stay at Dreams Sapphire, which has consistently provided an outstanding experience.
Stayed 5 nights in Apr 2025

10/10 Excellent

Mieke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

6/10 Okay

You

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
it's terrible for us not able to try all the restaurants. you guys should let the customers rights to have access to all the restaurants.
Stayed 3 nights in Apr 2025

10/10 Excellent

Marie C Aleman

Excellent service! Very nice staff, amazing food!
Stayed 4 nights in Apr 2025

8/10 Good

martha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was amazing beach access great kids area and even better entertainment staff. Are over all is experience was great but the food was just okay.
Stayed 5 nights in Apr 2025

10/10 Excellent

Praveen Kumar

Stayed 4 nights in Apr 2025

10/10 Excellent

Beola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

8/10 Good

SAMRAT

Liked: Cleanliness, staff & service, property conditions & facilities
Not a huge ferry
Stayed 5 nights in Apr 2025

10/10 Excellent

Reynaldo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel offers great amenities, and service from some of the people is just awesome. Drinks wouldn’t stop coming. Rooms are ok, the best part are the restrooms. Be ready to make reservations for restaurants because it can be hard to find availability, but if you get space, the experience will be great!
Stayed 3 nights in Apr 2025

8/10 Good

Ying

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for family vacation
Stayed 5 nights in Apr 2025

8/10 Good

Ariu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food at restaurant was not the best. And long walk to sea.
Stayed 4 nights in Apr 2025

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean spacious pools
Stayed 5 nights in Apr 2025

10/10 Excellent

Cristian

Stayed 4 nights in Apr 2025

10/10 Excellent

denisa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It’s a beautiful family friendly resort.
Stayed 5 nights in Apr 2025

10/10 Excellent

Chang rae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

8/10 Good

paula maria

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I was impressed with the facilities. Loved our room and the views were spectacular. The pools were awesome. The activities for my 16 year old kept him busy and content. The activities at night were just right and the event coordinators and personnel were energetic and friendly without being pushy. I wanted to go back there with friends for my 60th birthday HOWEVER, the service at the buffet dining were basically nonexistent. We went there a total of 8 times. My son and I would go through a whole meal without water and in the mornings I would have to get up and ask for coffee. I did witness the waiters attend to people who came in after us, maybe it was because it was only two of us, I don’t know? At one point I considered asking one of the guests to ask for a beverage for us since we were not getting any service or attention. The last morning we were there, we had great service, unfortunately I did not get the waiters name, but I did leave him a generous tip for giving us attention. I must say, Wilfredo (I think that’s his name) was one of the servers who actually offered service to us. I must give a huge thanks to Magdalena for helping us with transportation, she was patient and kind. I do think they need a better place for the coffee cafe and ice cream counter. They seemed to always run out of ice cream and the pastries seemed leftover and stale. Maybe provide smoothies or fruit Parfait bowls.
Stayed 4 nights in Apr 2025