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Residence Inn by Marriott Cancun Hotel Zone

3.0 star property

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Photo gallery for Residence Inn by Marriott Cancun Hotel Zone

Terrace/patio
Property video
In-room safe, laptop workspace, blackout drapes, soundproofing
Exterior
Full-size fridge, microwave, stovetop, dishwasher

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free airport shuttle
  • Bar
$133
includes taxes & fees
Nov 29 - Nov 30

Explore the area

View in a map
Blvrd. Kukulcan Lt. 1-02, Zona Hotelera Km. 23.5 MZ60, Cancun, QROO, 77500
  • Place, Riviera Cancun Golf Resort
    ‪11 min drive‬
  • Place, Iberostar Cancun Golf Course
    ‪15 min drive‬
  • Place, Delfines Beach
    ‪18 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬

Room options

View all photos for Studio, 1 King Bed, Non Smoking, Balcony

In-room safe, laptop workspace, blackout drapes, soundproofing

Studio, 1 King Bed, Non Smoking, Balcony

9.6 out of 10
Exceptional
(104 reviews)
  • 423 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Balcony)

In-room safe, laptop workspace, blackout drapes, soundproofing

Studio, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Balcony)

9.2 out of 10
Wonderful
(53 reviews)
  • 566 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking, Partial Ocean View (Balcony)

In-room safe, laptop workspace, blackout drapes, soundproofing

Studio, 1 King Bed with Sofa bed, Non Smoking, Partial Ocean View (Balcony)

9.2 out of 10
Wonderful
(20 reviews)
  • 566 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 2 Queen Beds, Non Smoking, Balcony

Studio, 2 Queen Beds, Non Smoking, Balcony | In-room safe, laptop workspace, blackout drapes, soundproofing

Studio, 2 Queen Beds, Non Smoking, Balcony

9.2 out of 10
Wonderful
(142 reviews)
  • 526 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 2 Queen Beds, Non Smoking, Partial Ocean View (Balcony)

In-room safe, laptop workspace, blackout drapes, soundproofing

Studio, 2 Queen Beds, Non Smoking, Partial Ocean View (Balcony)

9.2 out of 10
Wonderful
(27 reviews)
  • 526 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Non Smoking, Balcony

Suite, 2 Bedrooms, Non Smoking, Balcony | In-room safe, laptop workspace, blackout drapes, soundproofing

Suite, 2 Bedrooms, Non Smoking, Balcony

9.0 out of 10
Wonderful
(36 reviews)
  • 678 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds

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About this property

Residence Inn by Marriott Cancun Hotel Zone

3-star hotel in Zona Hotelera
Along with 2 outdoor pools, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. Free full breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Additionally, a poolside bar, a snack bar/deli, and a rooftop terrace are onsite. Housekeeping is available on request.
Residence Inn by Marriott Cancun Hotel Zone offers 158 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Accommodations have separate sitting areas and include dining tables and kitchen islands. 55-inch flat-screen televisions come with cable channels. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desk chairs and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a 24-hour fitness center.
Residence Inn by Marriott Cancun Hotel Zone features 2 outdoor swimming pools and a 24-hour fitness center. The hotel offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

This 3-star property offers access to a 24-hour business center and 3 meeting rooms. Event facilities measuring 2540 square feet (236 square meters) include a conference center. This Cancun hotel also offers a rooftop terrace, multilingual staff, and tour/ticket assistance. A roundtrip airport shuttle is complimentary to guests (available on request). Complimentary uncovered self parking is available on site.

Residence Inn by Marriott Cancun Hotel Zone is a smoke-free property.

A complimentary full breakfast is served each morning between 7:00 AM and 10:00 AM. A hosted evening meal is available for a surcharge daily.
Pick&Chill Rooftop Snack - This poolside rooftop bar serves light fare only.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 7:00 AM to 10:00 PM on request
  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • Hosted evening meal available daily for a fee of USD 30
  • Snack bar/deli

Restaurants on site

  • Pick&Chill Rooftop Snack

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 24-hour gym
  • Golf clubhouse
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Dining table
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Conference center (2,540 square feet of space)

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Area rugs in public areas
  • Area rugs in room
  • Braille/raised signage
  • Elevator (49 inch wide door)
  • Front entrance ramp
  • Grab bar near toilet (24 inches high)
  • Handrails in stairways (24 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Smooth flooring in room
  • Tile flooring in public areas
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2020
  • Communal living room
  • Comprehensive recycling policy
  • Reception hall
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Griddle
  • Kitchen
  • Kitchen island
  • Microwave
  • Separate dining area
  • Stovetop
  • Toaster
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay, plus a deposit of USD 50 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Hosted evening meal: USD 30

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

By Marriott Cancun Zone Cancun
Residence INN Cancun Hotel Zone
Residence Inn by Marriott Cancun Hotel Zone Hotel
Residence Inn by Marriott Cancun Hotel Zone Cancun
Residence Inn by Marriott Cancun Hotel Zone Hotel Cancun

Reviews

Residence Inn by Marriott Cancun Hotel Zone Reviews

8.8

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 1737 out of 2759 reviews
Rating 8 - Good. 562 out of 2759 reviews
Rating 6 - Okay. 244 out of 2759 reviews
Rating 4 - Poor. 101 out of 2759 reviews
Rating 2 - Terrible. 115 out of 2759 reviews

Reviews

4/10 Poor

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

DOES NOT have transportation to airport

Locations DOES NOT have transportation to airport as stated in filter on hotels.com. Our room was nice and very spacious for one night, but toilet and bathroom sink did not drain and room/balcony was over parking lot with super loud road. Need to taxi to get to any food/entertainment. Fine for a quick stay, but wouldn't want to stay as a vacation spot.
Stayed 1 night in Aug 2025

10/10 Excellent

GREGORY

Stayed 1 night in Aug 2025

10/10 Excellent

Juan

Stayed 3 nights in Jul 2025

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good place for the price. The rooms are very nice. Staff are amazing. Breakfast is pretty good. The only food option is the rooftop snack bar, it is open from 2:30-9:30. Good food at the snack bar. We had a nice ocean view from our room. Close to the airport which was great and not too far from the beach and restaurants, about a 20 minute ride depending on traffic. Uber responses were very fast. Nothing in walking distance.
Stayed 7 nights in Jul 2025

8/10 Good

Hemal Ranjitsingh

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jeorge is an excellent staff, helped us with all our inquiries and need.
Stayed 4 nights in Jun 2025

10/10 Excellent

Diego

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great service, the breakfast every day is really good, congratulations. I recommend it, specially for families.
Stayed 7 nights in Jul 2025

2/10 Terrible

Kevin

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Room was decent. Horrible service. Keys were not working and we got stuck in the hot elevator for up to 4 minutes, had to hold the emergency bell. It is not walking distance to anything . Breakfast was decent .
Stayed 2 nights in Jul 2025

8/10 Good

Joanna

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked this property was a space away from the hustle of main hotel area. It is just an easy drive into all the dining and entertainment areas in Cancun. Much closer and easier to get through back to airport!
Stayed 1 night in Jul 2025

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean , workers were very nice
Stayed 4 nights in Jul 2025

4/10 Poor

Eth

Disliked: Cleanliness, staff & service
Stay away from this hotel if you’re in Cancun for the beach and you are not driving or relying on Uber.. the place is more for extended stay apartments ..far from shopping, beaches and no facility, no markets nearby, pool is a joke and gym is a joke.. breakfast is good but not spectacular
Stayed 2 nights in Jul 2025

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Mauricio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comodidad excelente, muy buen bufet.
Stayed 7 nights in Jul 2025

8/10 Good

Elsa

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
El servicio muy bueno, los recepcionistas son muy atentos
Stayed 3 nights in Jul 2025

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked this hotel for a birthday trip. It seemed reasonable and most of the reviews were good. However, my experience was less than ideal. I’m a huge Marriot fan, but this experience definitely put a damper on my view of the brand. During check-in we originally had a nice young lady that was very accommodating and even offered us the option of waiting by the pool while we waited for our room to be ready for check in. Once the lady was off a man took her place and was very rude and nonchalant when I told him about the concerns of our room. The room: the bed/living room/kitchen space was fine however the bathroom was our main problem. The shower was running cold and had a sewage smell coming from the drain. We expressed this to the front desk and they sent a technician who said they cleaned out the drain, but they didn’t have any cleaning supplies with them when they came. They then stated that the water would be fixed by 5pm or 6pm the latest. It wasn’t fixed. I went back to the front desk to let the gentleman know and he said “make sure it’s on red side and wait up to 4min” as if I did not know red was indicative of hot water. We left to go to dinner and came back around 10:30pm still no hot water. I went to tell the guy at the front desk again and he stated “there’s no hot water in the whole hotel try again tomorrow” no sorry, no sincere apology, an offer of anything just flat out nothing. This was a horrible way to kick off my birthday trip and it would have at least
Stayed 3 nights in Jul 2025

10/10 Excellent

Clinton James

Stayed 15 nights in Jul 2025

10/10 Excellent

Joannie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really good!

They check us inn 2 hours before the check inn and that was so helpful for us traveling with 2 kids. The pools are good and the food and drinks really good.
Stayed 1 night in Jul 2025

6/10 Okay

Teresa

Traveled with family
Liked: Staff & service, property conditions & facilities
The room size was great 9. Room temperature it was good just need a ceiling fan.8
Stayed 3 nights in Jul 2025

8/10 Good

Jesus

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jul 2025

10/10 Excellent

Lorena

Stayed 2 nights in Jul 2025

4/10 Poor

Henry

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Buenas instalaciones pero si quieres sufrir de calor debes quedarte en este hotel el aire está bloqueado no puede enfriar lo revisaron pero en 7 días nunca logró funcionar. El último día no funcionó el agua caliente se dańo la caldera disfrute mucho fuera del hotel pero al llegar entraste en el sauna
Stayed 7 nights in Jul 2025

4/10 Poor

Yuliana

Stayed 7 nights in Jul 2025

8/10 Good

Jacques

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2025

6/10 Okay

april

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Security guard was really nasty and rude would not recommend because of him
Stayed 3 nights in Jul 2025

6/10 Okay

Amelia Araceli

Stayed 15 nights in Jun 2025

10/10 Excellent

Jorge Alberto De La, Iztacalco

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente si vas en familia, tiene opciones en las cuales puedes preparar tu comida en el cuarto ya que tiene cocina propia, lugar tranquilo y agradable
Stayed 6 nights in Jul 2025