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Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

4.0 star property

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Photo gallery for Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

Private beach, white sand, beach umbrellas, beach massages
Private beach, white sand, beach umbrellas, beach massages
View from property
Aerial view
Property amenity

Popular amenities

  • Bar
  • Room service

Explore the area

Map
Carretera a Punta Sam SM6 MZA 2 Lot 7-8, Costa Mujeres, QROO, 23028
  • Mujeres Beach
    ‪11 min drive‬
  • Isla Mujeres Ferry Terminal
    ‪56 min drive‬
  • North Beach
    ‪57 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)

Room options

View all photos for Junior Suite

Premium bedding, down comforters, minibar, in-room safe

Junior Suite

8.0 out of 10
Very good
(59 reviews)
  • 581 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite One Bedroom Swim Out

Terrace/patio

STAR Class Directors Suite One Bedroom Swim Out

  • 1227 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Junior Suite Swim Out

Premium bedding, down comforters, minibar, in-room safe

Junior Suite Swim Out

8.8 out of 10
Excellent
(19 reviews)
  • 581 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite One Bedroom

Premium bedding, down comforters, minibar, in-room safe

STAR Class Directors Suite One Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • 1227 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for STAR Class Junior Suite

Premium bedding, down comforters, minibar, in-room safe

STAR Class Junior Suite

8.4 out of 10
Very good
(11 reviews)
  • 581 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Ocean View

STAR Class Junior Suite Ocean View | View from room

STAR Class Junior Suite Ocean View

7.0 out of 10
Good
(2 reviews)
  • 581 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Entourage Suite

Premium bedding, down comforters, minibar, in-room safe

STAR Class Entourage Suite

  • 689 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Directors Suite Two Bedroom

Premium bedding, down comforters, minibar, in-room safe

Directors Suite Two Bedroom

8.0 out of 10
Very good
(1 review)
  • 1808 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Producers Two Bedrooms Suite

View from room

STAR Class Producers Two Bedrooms Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 3606 sq ft
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Swim Out

Premium bedding, down comforters, minibar, in-room safe

STAR Class Junior Suite Swim Out

7.0 out of 10
Good
(11 reviews)
  • 581 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Entourage Suite

Premium bedding, down comforters, minibar, in-room safe

Entourage Suite

7.4 out of 10
Good
(3 reviews)
  • 689 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Directors Suite One Bedroom

Premium bedding, down comforters, minibar, in-room safe

Directors Suite One Bedroom

7.8 out of 10
Good
(8 reviews)
  • 1227 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Producers Two Bedroom Suite Swim Out

Terrace/patio

STAR Class Producers Two Bedroom Suite Swim Out

  • 3606 sq ft
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite Two Bedroom

Premium bedding, down comforters, minibar, in-room safe

STAR Class Directors Suite Two Bedroom

  • 1808 sq ft
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Producers Three Bedroom Suite

View from room

STAR Class Producers Three Bedroom Suite

  • 4187 sq ft
  • Sleeps 12
  • 2 King Beds, 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Ocean View

Junior Suite Ocean View | View from room

Junior Suite Ocean View

7.8 out of 10
Good
(12 reviews)
  • 581 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

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About this property

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

4-star Costa Mujeres property with private balconies
Spend the day catching some rays at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort's private white sand beach, relaxing by one of the property's 4 outdoor swimming pools, or pampering yourself at the full-service spa.
Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers 648 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature down comforters and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

A private beach and a health club are featured at the property. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages.
Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. At Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A complimentary breakfast is offered each morning. The property offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a complimentary children's club, a children's pool, and a health club.

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
So Cal Gourmet Emporium - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
East Sushi & Teppanyaki - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Sunset Strip Steakhouse - This steakhouse serves dinner only. Open daily.
La Cocina Mexican Cuisine - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Gusto Italian Trattoria - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • East Sushi & Teppanyaki
  • Gusto Italian Trattoria
  • La Cocina Mexican Cuisine
  • So Cal Gourmet Emporium
  • Sunset Strip Steakhouse

Things to do

  • 4 outdoor pools
  • Children's pool
  • Designer stores
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Pilates classes
  • Playground
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center

Outdoors

  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Built in 2019
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 33.94 per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 7:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Planet Hollywood Beach Resort Cancun - All Inclusive Hotel
Planet Hollywood Beach Resort Cancun
Planet Hollywood Beach Resort Cancun All Inclusive

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 425 out of 1003 reviews
Rating 8 - Good. 223 out of 1003 reviews
Rating 6 - Okay. 164 out of 1003 reviews
Rating 4 - Poor. 89 out of 1003 reviews
Rating 2 - Terrible. 102 out of 1003 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Blair

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food and service. Needs more chairs by pool
Stayed 7 nights in Apr 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I stayed for a 7 day vacation, and my god was it heaven. The pools are outstanding, and the beach was beautiful, the food and drinks were excellent too.
Stayed 7 nights in Apr 2025

10/10 Excellent

Jerrill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Shawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 9 nights in Apr 2025

10/10 Excellent

Francisco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

FEISAL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Danielle Jo

Stayed 5 nights in Apr 2025

10/10 Excellent

Roxzanne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved this hotel!! 10/10 would definitely come back, great customer service, as well friendly staff, amazing beach views! great dinning restaurants, as well as the buffet options

10/10 Excellent

Bakhodirbek

Stayed 9 nights in Apr 2025

6/10 Okay

Divya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indian restaurant needs to be liteeally gone. Its very much misrepresenting India. And No vegan options much
Stayed 3 nights in Apr 2025

10/10 Excellent

Ata

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed this resort with my family. There were so many things for kids to do and everyday was truly joyful. staff were kind, attentive and wonderful. We were assigned an Expedia agent at the check in who greeted us and helped us with all the dinner reservations, room service requests and additional questions. Shout out to Luis, Alma and Gael. overall, great experience and we would love to come back.

6/10 Okay

Ronald

Traveled with family and small children
Liked: Staff & service
The property seems just too large. Long walks to things, limited food options for “regular” guests for lunch and anytime snacking it seemed like, was a battle at 5am between everyone trying to put their stuff out and claim a pool or good beach chair spot, lots of staff walking around but only 1 bar tender working in the high population bars, food was decent but too much of the same thing day after day in the buffet
Stayed 7 nights in Apr 2025

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, property conditions & facilities
There’s a lot to do here!
Stayed 1 night in Apr 2025

10/10 Excellent

WOO JOO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

8/10 Good

Brian

Traveled with family
Liked: Cleanliness, amenities
Stayed 5 nights in Apr 2025

8/10 Good

Wayne

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Don't listen to those who say the resort is too big. It's the perfect size with everything of importance located at the main lobby. All restaurants, activities, night club, etc. are at the main lobby. We stayed in building 30 and it was fantastic! Partial beach view with a wonderful panoramic view of the entire property! The buffet was decent, not great. The beach restaurant breakfast buffet was wonderful, and their lunch options fantastic! Room service DISGUSTING! Undercooked terrible pizza with soggy chips, chicken burger made from cheap chicken fingers, etc. I asked a few times for the pizza to be very well done, and it would always come the same. Undercooked and doughy. Brazilian great, steak great, Italian good with great wood fire pizza, Fuel awesome and Guys burgers was good. Beer was cold, beach was beautiful and the weather was sunny and hot so I ain't complaining. Just critiquing! Shout out to Alma in guest services, the bartenders at the club and the older gentleman bartender at the beach bar. Yeah, his attitude was hit or miss but I had no issues and he makes THE BEST OJO ROJO IN MEXICO! Try it, you will not be disappointed! Wish I could remember his name! Maybe Miguel? Oh as for the chair situation, it is no different than any other resort. If you want chairs by the pool, GET YOUR ASS UP EARLY! 6AM works so 1 Star review because your lazy?? You have an hour for me, then I start grabbing towels and taking over ;) Just wake up and enjoy the sunrise!
Stayed 6 nights in Apr 2025

10/10 Excellent

Amy

Stayed 7 nights in Apr 2025

6/10 Okay

Tara

Stayed 4 nights in Apr 2025

4/10 Poor

Taylor

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the service was subpar from start to finish. I couldn't imagine coming back to this resort. the rooms weren't cleaned the entire week we were there. they would stop by and make the bed and that was about it. room service was "temporarily unavailable" majority of our trip. I found that sliding workers $20 bills was the only way to get a reservation at any restaurant. cabanas were rented out for weeks so families were expected to sit out in the blazing sun with their young kids. i could keep on going but nothing will change at this 1-star resort.
Stayed 6 nights in Apr 2025

10/10 Excellent

Misty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Family Resort

We had a great family spring break stay. We had a star class swim up room that we loved. Our butler was Oscar and he was absolutely amazing! We were celebrating our daughter’s 16th birthday and Oscar went above and beyond with extras. We hung out at star class pool daily and Jody was our server. She did amazing, always had a fresh drink in our hand. We loved the Beach, lazy river and much more. Definitely upgrade to star class.
Stayed 6 nights in Mar 2025

10/10 Excellent

Kelly Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

4/10 Poor

Daniel D

Stayed 7 nights in Mar 2025

8/10 Good

Shay

Stayed 5 nights in Mar 2025

10/10 Excellent

Josh, GILBERT

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had Great time with this resort! Kids loved all the activities!
Stayed 1 night in Mar 2025

8/10 Good

Michon

Liked: Cleanliness, staff & service, property conditions & facilities
Overall we had a great experience at the resort! The beach was amazing. I can't say enough good things about the kindness of the staff. Areas of improvement would be the amount of pool chairs. I was not able to find a chair once to use at 9 am. The beach was a little easier to find a chair. It was also difficult making dinner reservations that weren't at 9 pm. The food was good but the drinks were a little watered down.
Stayed 6 nights in Mar 2025