2/10 Terrible
Ally
Apr 22, 2025
Please do NOT stay at this resort. I truly feel that I wasted every dollar that I spent on this trip, and I spent years saving for it. The majority of the food was completely inedible, and I’m saying this as someone who is used to staying at all inclusives and doesn’t expect 5 star dining.
I also got extremely sick on the trip and was traveling alone, so when I called room service to ask for some juice to be sent to my room, they said they don’t do that. I also called to cancel my massage when I got sick (which I did not even ask for a refund for) and I was told to come get my massage anyways because the staff is “used to it.” How anyone can knowingly subject their staff to people with the stomach virus is beyond me.
They also told me that my massage was $94 and then when I got the bill, it was listed at $146 USD. When I asked if they could at the very least honor the rate they told me it was especially since I couldn’t even get the service, they absolutely refused. It was just constantly one thing after another which made my stay so disappointing.
I’ve stayed at many other resorts in the Cancun area that I’ve loved, and now I learned the hard way that the Ocean Coral and Turquesa is a true disappointment. Don’t make the same mistake as me and either save your money or go somewhere else.
Ally
Stayed 4 nights in Apr 2025