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Occidental Costa Cancún All Inclusive

3.5 star property

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Junior Suite, Hot Tub, Ocean View | Free minibar, in-room safe, blackout drapes, iron/ironing board
Outdoor pool, pool umbrellas, sun loungers
Garden
Free minibar, in-room safe, blackout drapes, iron/ironing board
View from room

Reviews

8.0 out of 10
Very good

Popular amenities

$209
includes taxes & fees
Oct 28 - Oct 29

Explore the area

View in a map
Blvd. Kukulcan Km 4.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Playa Tortugas
    ‪6 min walk‬
  • Place, Langosta Beach
    ‪13 min walk‬
  • Place, Puerto Cancun Marina Town Center
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪27 min drive‬

Room options

View all photos for Double Room

Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Room

8.0 out of 10
Very good
(274 reviews)
  • 360 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Terrace

Double Room, Terrace | Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Terrace

7.6 out of 10
Good
(56 reviews)
  • 360 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Sea View

Double Room, Sea View | Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Sea View

8.2 out of 10
Very good
(57 reviews)
  • 360 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for 2x2 interconnecting rooms

Free minibar, in-room safe, blackout drapes, iron/ironing board

2x2 interconnecting rooms

8.4 out of 10
Very good
(38 reviews)
  • 360 sq ft
  • Resort view
  • Sleeps 7
  • 1 King Bed and 2 Double Beds OR 2 King Beds

View all photos for Junior Suite, Hot Tub, Ocean View

Junior Suite, Hot Tub, Ocean View | Free minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Hot Tub, Ocean View

8.0 out of 10
Very good
(7 reviews)
  • 829 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About this property

Occidental Costa Cancún All Inclusive

3.5-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Occidental Costa Cancún All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Occidental Costa Cancún All Inclusive offers 358 accommodations with free minibar items and safes. Plasma televisions are featured in guestrooms.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the property include an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Zenserenz. Services include hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. The spa is open daily.
Occidental Costa Cancún All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Occidental Costa Cancún All Inclusive like a children's club and an outdoor pool.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 4 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a steam room, a fitness center, and a garden. Guests can use the outdoor pool at a partner property. Onsite self parking is complimentary.

Occidental Costa Cancún All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and noon.
La Claraboya - This restaurant specializes in seafood. Reservations are required.
México Lindo - This restaurant specializes in Mexican cuisine. Reservations are required. Open daily.
La Trattoria - This restaurant specializes in Italian cuisine. Reservations are required. Open daily.
Albatros - This buffet restaurant specializes in international cuisine. Open daily.
Late night fare is available from room service (during limited hours).

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All meals and snacks included
Room service during certain hours (limited menu)

Land activities

Fitness facilities

Entertainment

Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Albatros
  • La Claraboya
  • La Trattoria
  • México Lindo

Things to do

  • Children's club
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Outdoor pool
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Facials
  • Hot stone massages
  • Hot tub
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • Banquet hall
  • Built in 1994
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV

Food and drink

  • Coffee/tea maker
  • Free stocked minibar
  • Late-night room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • A facilities fee includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees apply for use of the spa, motorized personal watercraft, and parasailing.

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Barcelo All Inclusive Cancun
Barcelo Cancun All Inclusive
Barcelo Cancun Costa
Barcelo Costa
Barcelo Costa All Inclusive
Barcelo Costa Cancun
Occidental Costa Cancún All Inclusive All-inclusive property
Cancun Costa
Cancun Costa Barcelo
Costa Barcelo Cancun
Barcelo Costa Cancun Hotel Cancun
Barcelo Costa Cancun Mexico
Costa Real Cancun
Gran Costa Real
Occidental Costa Cancún All Inclusive Cancun
Occidental Costa Cancún Cancun
Occidental Costa Cancún
Occintal Costa Cancún Inclusi

Reviews

Occidental Costa Cancún All Inclusive Reviews

8.0

Very Good

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 1126 out of 2555 reviews
Rating 8 - Good. 658 out of 2555 reviews
Rating 6 - Okay. 389 out of 2555 reviews
Rating 4 - Poor. 185 out of 2555 reviews
Rating 2 - Terrible. 197 out of 2555 reviews

Reviews

8/10 Good

Sergio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nuetra estancia en este hotel fue muy buena he estado en cancun varias veces pero mi primera vez en este hotel y no me quejo muy comoda la cama el cuarto y las instalaciones super limpias muy buena atención del personal, la comida es buena aunque un poco de variedad pero aun asi nos gusto mucho y muy buen sabor. La alberca tiene suficientes camastros y tambien la playa pero la playa es un poco chica el area para nadar porque está restringida por las ramas marinas
Esta es el area de la playa muy cómodo y nada aburrido
Stayed 7 nights in Jul 2025

2/10 Terrible

Dolores

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The view of my room was the best part. Bed to hard. No water available for when I wanted to shower. The buffet food was cold and ordinary. The whole 4 days we stayed we one got to go to one actual dinner which is not what I payed for. And honestly everytime it was empty for dinner at all three locations. Sodas were flat and alcoholic beverages were not that! So disappointed with my first trip to Cancun because of this resort and all its problems.
Stayed 3 nights in Jul 2025

2/10 Terrible

Itzel Guadalupe Gonzalez

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was not accommodating at all and was rude
Stayed 3 nights in Jul 2025

4/10 Poor

Hozthman Ariel Brana

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
I didn't like the fact that you were only allowed to reserve one night for dinner, it was depending on the nights you stay. The power keep going on and off. The day we were leaving there was no water. The only good thing was the kayak tour with Brandon and the shows. The food was good and the service at the restaurant were really good.
Stayed 3 nights in Jul 2025

10/10 Excellent

Andreea Denisa

Stayed 6 nights in Jul 2025

2/10 Terrible

Crystal

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Right upon arrival, you are told that you cannot make dinner reservations until hearing about their “sister properties” and promised promotions if you visit them but being told repeatedly that it wasn’t for a time-share. Then after turning down their offer of visiting another resort when we specifically chose this one, we were told that out of our stay, we could only enjoy one of the restaurants once because everything was booked for reservations. So we paid for an all-inclusive resort, but can only eat at the buffet which was genuinely nothing great. The food at the buffet was not kept hot and was nothing to be impressed with. On our first night in the resort, the lights throughout the resort completely went out twice and the next day “a water line was down” so while showering, the water cut off. The “private beach front” was a complete joke. It was extremely small and covered in seaweed. It barely went knee deep, and was roped off. This was a very disappointing experience and will not be recommending this resort to anyone.
Stayed 3 nights in Jul 2025

2/10 Terrible

Edgar

Disliked: Cleanliness, staff & service, room comfort

Estadía pesima

El hotel se ve bien , el servicio es muy pobre , la comida no sirve , la televisión no funcionó ni el internet, la habitación olía a húmero, el agua del grifo tenía olor a huevo podrido, preferí perder una noche y salirme. Pésimo lo ofrecen con 4 estrellas , no llega ni dos estrellas.
Stayed 2 nights in Jul 2025

10/10 Excellent

Araceli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 7 nights in Jul 2025

8/10 Good

Shakkeela, Burnaby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Sarah

Stayed 1 night in Jul 2025

8/10 Good

Crystal

Stayed 5 nights in Jul 2025

6/10 Okay

Karla

Traveled with family and small children, Traveled with group
Liked: Cleanliness
El cuarto esta bien , nunca tuve internet en mi cuarto , ni en otras areas , no hay disponibilidad en los restaurantes y en el de buffet tardan en darte un lugar , la comida esta buena , el personal un poco rudo pero se ve que están obedeciendo ordenes , el area de snack esta sin aire acondicionado
Stayed 3 nights in Jul 2025

8/10 Good

Jose l

Need a better beach.
Stayed 7 nights in Jul 2025

10/10 Excellent

Richard

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We had an amazing vacation. Food is excellent. Private beach is a plus. We will be back.
Stayed 5 nights in Jul 2025

10/10 Excellent

ROBBIE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing.
Stayed 4 nights in Jul 2025

8/10 Good

Marcos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Sus instalaciones están bien su alberca limpia en general todo bien
Stayed 3 nights in Jul 2025

8/10 Good

Deborah

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everyone was very friendly. The food could have been a little better.
Stayed 4 nights in Jul 2025

10/10 Excellent

Juanito

Liked: Cleanliness, amenities, property conditions & facilities
Atmosphere, convenient food was ok.
Stayed 3 nights in Jul 2025

2/10 Terrible

Laura Elena

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unprofessional management they will add charges that are unfair.
Stayed 4 nights in Jul 2025

10/10 Excellent

Yeritza Lissttee, Chicago

Stayed 5 nights in Jul 2025

6/10 Okay

Raul Garcia

Traveled with partner
Disliked: Cleanliness
It was ok. Their little lounge was open 24/7 with food that was good. Their restaurants were good. But stupid that you can only eat at two only once not as many times as you want
Stayed 5 nights in Jun 2025

2/10 Terrible

Luis A Cambi

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not accommodating to my family needs, wet my daughter’s charger and denied it. Buffet didn’t have many options. POOL WAS HOT ALL DAY
Stayed 4 nights in Jul 2025

6/10 Okay

Renee

Liked: Cleanliness, staff & service
Stayed 6 nights in Jul 2025

2/10 Terrible

Laura Elena

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is highway robbery.
Stayed 4 nights in Jul 2025

8/10 Good

Soraya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was well maintained, the staff was courteous, friendly. The front staff could have been a little more welcoming, they also could’ve had more staff at the front desk at one point there was only 1 person during guest he checking out. The beach area is small and too busy with boats & other motorized vehicles
Stayed 3 nights in Jul 2025