Dreams Natura Resort & Spa - All Inclusive

4.5 star property
VIP Access

Choose dates to view prices

Photo gallery for Dreams Natura Resort & Spa - All Inclusive

4 outdoor pools, open 8:00 AM to 9:00 PM, cabanas (surcharge)
Outdoor banquet area
View from property
Lobby lounge
Couples treatment rooms, sauna, hot tub, steam room, body treatments

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Bar
  • Pool
  • Hot Tub
  • Room service
  • All inclusive
$267
includes taxes & fees
Sep 6 - Sep 7

Explore the area

View in a map
Sm 31, Mz 03, Lote 101-21, Km 332, Carretera Cancun-Tulum, Puerto Morelos, QROO, 77500
  • Moon Palace Golf Club
    ‪14 min drive‬
  • Puerto Morelos Beach
    ‪21 min drive‬
  • Petempich Bay
    ‪23 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

Junior Suite Ocean View Double

8.8 out of 10
Excellent
(17 reviews)
  • 560 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

Junior Suite Ocean View King

8.6 out of 10
Excellent
(30 reviews)
  • 560 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed

Junior Suite Swim-Out King

  • 560 sq ft
  • Sleeps 3
  • 1 King Bed

Junior Suite Tropical View Double

7.4 out of 10
Good
(8 reviews)
  • 560 sq ft
  • Sleeps 4
  • 2 Double Beds

Junior Suite Partial Ocean View Double

8.6 out of 10
Excellent
(14 reviews)
  • 560 sq ft
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

Junior Suite Partial Ocean View King

8.4 out of 10
Very good
(6 reviews)
  • 560 sq ft
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

Preferred Club Junior Suite Swim-Out King

10.0 out of 10
Exceptional
(1 review)
  • 560 sq ft
  • Sleeps 3
  • 1 King Bed

Preferred Club Junior Suite Swim-Out Double

8.0 out of 10
Very good
(1 review)
  • 560 sq ft
  • Sleeps 3
  • 2 Double Beds

Preferred Club Junior Suite Partial Ocean View King

8.8 out of 10
Excellent
(3 reviews)
  • 560 sq ft
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

Junior Suite Swim-Out Double

9.0 out of 10
Wonderful
(4 reviews)
  • 560 sq ft
  • Sleeps 3
  • 2 Double Beds

Preferred Club Junior Suite Ocean View Double

9.0 out of 10
Wonderful
(10 reviews)
  • 560 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Junior Suite King

8.0 out of 10
Very good
(1 review)
  • 560 sq ft
  • Sleeps 4
  • 1 King Bed

Preferred Club Junior Suite Ocean View King

9.6 out of 10
Exceptional
(13 reviews)
  • 560 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed

Junior Suite Tropical View King

9.4 out of 10
Exceptional
(12 reviews)
  • 560 sq ft
  • Sleeps 4
  • 1 King Bed

Preferred Club Family Suite Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 1066 sq ft
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

Preferred Club Master Suite Ocean View

8.8 out of 10
Excellent
(6 reviews)
  • 934 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Preferred Club Master Suite Ocean Front

8.0 out of 10
Very good
(1 review)
  • 934 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

Family Junior Suite Ocean View

7.0 out of 10
Good
(4 reviews)
  • 1066 sq ft
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

Preferred Club Ocean Front Double

10.0 out of 10
Exceptional
(5 reviews)
  • 560 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Junior Suite Double

8.8 out of 10
Excellent
(3 reviews)
  • 560 sq ft
  • Sleeps 4
  • 2 Double Beds

Suite Junior with Partial Sea View

  • 559 sq ft
  • Partial sea view
  • Sleeps 4

Family Suite -6 guests- Junior with Sea View

  • 1119 sq ft
  • Sea view
  • Sleeps 6

Double Room Junior with Garden View

  • 559 sq ft
  • Sleeps 3

Suite Master with Sea View

  • 925 sq ft
  • Sea view
  • Sleeps 4

Suite Junior with Sea View

  • 559 sq ft
  • Sea view
  • Sleeps 4

Suite Master with Sea View

  • 925 sq ft
  • Sea view
  • Sleeps 3

Double Room Premium with Sea View

  • 559 sq ft
  • Sea view
  • Sleeps 4

Suite Premium with Sea View

  • 559 sq ft
  • Sea view
  • Sleeps 4

Suite Premium with Sea View

  • 559 sq ft
  • Sea view
  • Sleeps 4

Suite Junior with Garden View

  • 559 sq ft
  • Sleeps 4

Suite Junior with Sea View

  • 559 sq ft
  • Sea view
  • Sleeps 4

Room Junior with Garden View

  • 559 sq ft
  • Sleeps 3

Suite Junior with Partial Sea View

  • 559 sq ft
  • Partial sea view
  • Sleeps 4

Suite Junior with Garden View

  • 559 sq ft
  • Sleeps 4

Similar properties

About this property

Dreams Natura Resort & Spa - All Inclusive

4.5-star Puerto Morelos property steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
Catch some rays at the beach or spend the day relaxing at Dreams Natura Resort & Spa - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
Dreams Natura Resort & Spa - All Inclusive offers 553 air-conditioned accommodations with free minibar items and laptop-compatible safes. Beds feature down comforters and premium bedding. Smart televisions are featured in guestrooms. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include espresso makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

A health club and a complimentary water park with a lazy river and waterslides are featured at the property. 4 outdoor swimming pools and 2 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Some rates at Dreams Natura Resort & Spa - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Dreams Natura Resort & Spa - All Inclusive features a full-service spa, a complimentary water park, 4 outdoor swimming pools, and 2 hot tubs. Dining is available at one of the property's 5 restaurants. The property also offers a snack bar/deli. A poolside bar is on site where guests can unwind with a drink. A complimentary manager's reception is offered each day. A computer station is located on site and wireless Internet access is complimentary.

Event facilities measuring 12208 square feet (1134 square meters) include a conference center. This luxury property also offers a children's pool, a health club, and a sauna. Guests can use the outdoor pool at a partner property. Onsite uncovered self parking and uncovered valet parking are complimentary.

Dreams Natura Resort & Spa - All Inclusive is a smoke-free property.

A complimentary manager's reception is offered each day.
World Cafe Buffet - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Himitsu - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Bluewater Grill - This poolside steakhouse specializes in barbecue and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Bordeaux (French cuisine) - This restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Oceana - Overlooking the garden, this restaurant specializes in seafood and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open select days.
24-hour room service is available.

All inclusive details

All-inclusive room rates at Dreams Natura Resort & Spa - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Volleyball
Ziplining
Kids club

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site

Food and drink

  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bluewater Grill
  • Bordeaux (French cuisine)
  • Himitsu
  • Oceana
  • World Cafe Buffet

Things to do

  • 2 hot tubs
  • 4 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Kayaking
  • Lazy river
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Waterslide
  • Wine tasting room
  • Yoga classes
  • Ziplining

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Computer station
  • Conference center (12,208 square feet of space)

Outdoors

  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 8 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2020
  • Comprehensive recycling policy
  • Lifeguards
  • Local artist showcase
  • No plastic drinking straws
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free stocked minibar
  • Meal delivery service

More

  • Air conditioning
  • Ceiling fan
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking and access to the heated pool
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
Only registered guests are allowed in the guestrooms
Guests under 12 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Now Natura Riviera Cancun
Now Natura Riviera Cancun Puerto Morelos
Now Natura Riviera Cancun Hotel Puerto Morelos
Now Natura Riviera Cancun Hotel

Dreams Natura Resort & Spa - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 738 out of 1456 reviews
Rating 8 - Good. 344 out of 1456 reviews
Rating 6 - Okay. 161 out of 1456 reviews
Rating 4 - Poor. 108 out of 1456 reviews
Rating 2 - Terrible. 105 out of 1456 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Cati

Liked: Cleanliness
Stayed 4 nights in May 2025

6/10 Okay

Dmitri

Traveled with family and small children
Food ok Entertainment ok Cleanliness- very dirty, stains all over, staff doesn’t under when you ask to clean a specific area. Furniture outdated, some almost falling apart. Bathroom ok, for a 1 star hotel. Too bad we paid top dollar received 3 star experience. Kids will enjoy the water slides and zip line Staff very accommodating but they cannot change the hotel condition. Decided not to upload photos to not to kill the business completely.
Stayed 4 nights in May 2025

10/10 Excellent

jose l

Súper good
Stayed 3 nights in May 2025

10/10 Excellent

Michael

Stayed 3 nights in May 2025

10/10 Excellent

Ericka

Stayed 4 nights in May 2025

6/10 Okay

Donna

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness
We stayed for total of 8 nights. First room when we arrived- sofabed was dirty but they changed our room on the next day. Concierge is excellent, Angel did welcome us very well. Served with welcome drinks (white sparkling wine). We are all very tired from the long flight, did not wait too long for our room. Waited about less than an hour. Food:Food is satisfactory. Some are dry (salmon and roast beef was dry. Some food is bland. Less appetizing. My kids got sick for the first 2 nights-nausea and vomiting. Either from food/water or indigesting pool water.Multifactoral reason. But kids enjoy the coco caffe. Great and delicious Mexican and Italian Restaurant. Staff is courteous. Facility: Rooms are clean enough. We had daily housekeeping filling out the towels, soaps and fridge contents. Housekeeping staff keeps our room daily. Great room service for first few days but the last 3 days not so good. Room service complains that we ordered too much- despite of having 6 people in the room. They don’t cater or even give out bags for the food to take out (if you are going for excursion) we have young kids and they needed snacks to go. Room service or restaurant does not allow take out bags however you can get snacks from Coco Cafe. Water slide is awesome and great for the kids. We did not had a chance to do the zipline and adult waterslide. Busy hotel- they always have activities b it respect quiet time at night. They stop any activities after midnight. Pool closed around 8-9pm. We
Stayed 7 nights in May 2025

8/10 Good

Alicia

Stayed 1 night in May 2025

8/10 Good

danielle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great, until a hyatt event ruined it

The hotel and staff were great. Everything was so clean and well looked after. We really enjoyed our holiday, however after 1 week our holiday was then disrupted daily for wedding's (one per day for our 2nd week) where the main infinity pool would be blocked off all day despite the wedding's not starting until 6pm. Even worse than this was a massive event (which we were told was for the travel sales staff of hyatt) which completely took over the hotel; both the infinity and kids pool was taken over by walkeays being constructed across them. The beach wasnt accessible to guests, some restaurants closed plus on one day there was a pool party with a DJ, with food and drink stalls in the pool area. The BBQ smoke blew across the kids pool, the DJ was horribly loud, as guests we were told we couldnt walk through or make use of anything on offer. None of this we were given prior warning of either, or an apology or compensation, soo disappointed as This really did ruin the end of our holiday.
Stayed 14 nights in May 2025

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I took my 9 and 12 year old kids alone and wanted a smaller resort so i felt safe with them going off by themselves a bit. This resort was perfect for that. The food was good and had options even for a picky eater. Definitely would go back again!
Stayed 5 nights in May 2025

10/10 Excellent

Taif

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean stuff friendly fast check in good room service 7 restaurants Most of them are good
Stayed 4 nights in May 2025

8/10 Good

Kali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was such a quick stay and I mainly just rested. The staff was wonderful and helpful. The staff professionalism and beauty of the resort is enough for me to revisit so that I can provide a proper review.
Stayed 1 night in May 2025

10/10 Excellent

Tamekia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 4 nights in May 2025

6/10 Okay

Kayla

Traveled with group
Liked: Cleanliness, property conditions & facilities
The resort is undeniably beautiful, with pristine pools and well-maintained grounds that create a relaxing atmosphere. However, the beach was underwhelming and not a major draw. We stayed in a privilege room and booked with VIP Expedia perks, but unfortunately, none of the promised upgrades or perks were provided. The restaurant options were limited and disappointing, and there was very little daytime entertainment. While the setting was lovely, the overall experience didn’t live up to expectations. Next time, we would choose a different property, as this one simply wasn’t worth the value.
Stayed 5 nights in May 2025

10/10 Excellent

Seong Sook

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been visited Cancun 10 times and I love this hotel because of openness and amenities. Clean and fun, specially zip line, lazy river and sliders in hotel. Dining options are great except lunch. I wish there are more options for lunch. Overall very nice.
Stayed 4 nights in May 2025

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the spa
Stayed 3 nights in Mar 2025

8/10 Good

Ramanjot

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was great but with limited vegetarian options at restaurants we mainly ate at the buffet only. Great option if you enjoy seafood. The gym was good has a smith machine and the staff Mario was helpful and nice. The only downside is the location. Its great to have a private beach with limited people but it was a $100USD roundtrip ride to the outlet mall 20 mins away.
Stayed 6 nights in May 2025

8/10 Good

Fira

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We couldn't swim in the ocean.
Stayed 7 nights in Apr 2025

6/10 Okay

Joanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was perfect size for kids to walk around themselves.
Stayed 4 nights in Apr 2025

8/10 Good

Genoveva

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is very family friendly. It has many activities to keep teen and younger kids entertained. The only conplain I have is that the food quality is at par with a buffet.
Stayed 3 nights in May 2025

10/10 Excellent

Gabrielle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were awesome
Stayed 2 nights in Apr 2025

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and service were excellent but the food could be better though.
Stayed 3 nights in Apr 2025

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the spa
Stayed 6 nights in Apr 2025

6/10 Okay

Fábio

Traveled with family
When I arrived to check in attended by the concierge Angel. the service was horrible, he works without any passion and care. seems sad he just doesn’t like the work he does. Upgraded my room $600 for a jacuzzi that did not work ( broken ) I was claiming to be solved the problem on the first day, until my departure nothing had happened nor was reimbursed, so paid more for the jacuzzi ( what jacuzzi ?? ) The food needs to improve. I forgot in the safe 2 iPod and $70 dollars. I called to try to solve, they hung up the phone in my face. The staff of the restaurants, pool and daycare are amazing, thanks to all of them.
Stayed 5 nights in Apr 2025

10/10 Excellent

natali

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location close to Cancun airport, Dining options were much better at this resort the food quality was better. Staff very friendly. Omar at the pool bar was very helpful and attentive. lifeguards take precautions when manning the slides. Excellent vacation
Stayed 6 nights in Apr 2025

10/10 Excellent

JoAnna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The spa was amazing. Resort was great, food was overall really good especially at the Hibachi restaurant. Beach had a lot of seaweed. The hotel did a good job removing but location made it vulnerable and not the crystal blue beach you find in other areas. However, kids loved the slides, pools, and entertainment. Definitely a great resort for younger kids. Harder for preteens and teens to fit in with kids club and activities
Stayed 7 nights in Apr 2025