Moon Palace Nizuc - All inclusive

4.5 star property

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Photo gallery for Moon Palace Nizuc - All inclusive

Aerial view
On the beach, white sand, sun loungers, beach umbrellas
Superior Deluxe Ocean View - Kids & Teens Free | View from room
Hair salon
Superior Governor Suite Ocean View - King Size Bed | Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
$429
includes taxes & fees
Oct 2 - Oct 3

Explore the area

View in a map
Carretera Cancun-Chetumal Km. 340, Riviera Maya, Cancun, QROO, 77500
  • Place, Moon Palace Golf Club
    ‪16 min walk‬
  • Place, Xoximilco
    ‪7 min drive‬
  • Place, Riviera Cancun Golf Resort
    ‪8 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪15 min drive‬

Room options

Superior Family Suite Garden View - Kids & Teens Free

9.0 out of 10
Wonderful
(2 reviews)
  • 969 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Superior Deluxe Garden View - Book 5 nights, Get 3 Free nights at Punta Cana

  • 484 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Deluxe Garden View - Kids & Teens Free

8.8 out of 10
Excellent
(53 reviews)
  • 484 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Honeymoon Suite Ocean Front - King Size Bed

8.0 out of 10
Very good
(1 review)
  • 484 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Superior Deluxe Ocean View - Kids & Teens Free

8.6 out of 10
Excellent
(17 reviews)
  • 484 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Deluxe Ocean Front - Kids & Teens Free

8.8 out of 10
Excellent
(8 reviews)
  • 484 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Governor Suite Ocean View - King Size Bed

10.0 out of 10
Exceptional
(1 review)
  • 969 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

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About this property

Moon Palace Nizuc - All inclusive

4.5-star Cancun property walkable to West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
Spend the day relaxing at the beach, practicing your swing on Moon Palace Nizuc - All inclusive's golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Moon Palace Nizuc - All inclusive offers 709 accommodations with indoor private hot tubs and minibars. Rooms open to balconies. Memory foam beds feature down comforters and premium bedding. 47-inch Smart televisions come with digital channels and Netflix. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

AWE Spa has 36 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Moon Palace Nizuc - All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Summer fun is a breeze at Moon Palace Nizuc - All inclusive, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa.

A complimentary breakfast and manager's reception are offered (may not be available daily). Dining is available at one of the property's 6 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 4 bars/lounges and a poolside bar. Wireless Internet access is complimentary. This Mediterranean property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Complimentary self parking and valet parking are available on site, along with a car charging station.

Moon Palace Nizuc - All inclusive has designated areas for smoking.

Guests are offered a complimentary buffet breakfast. A complimentary manager's reception is offered each day.
Caporales - Overlooking the pool, this theme restaurant specializes in Mexican cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Carvao - Overlooking the pool, this steakhouse specializes in Brazilian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Manglar - Overlooking the pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Palapa Pelícanos - Onsite restaurant. Reservations are required. Open daily.
Sweet & Coffee - This coffee shop serves brunch only. Open daily.
Late night fare is available from 24-hour room service.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 3 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 7:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa, and guests under 17 years old are only allowed with adult supervision

Property is also known as

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Reviews

Moon Palace Nizuc - All inclusive Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 621 out of 996 reviews
Rating 8 - Good. 201 out of 996 reviews
Rating 6 - Okay. 85 out of 996 reviews
Rating 4 - Poor. 44 out of 996 reviews
Rating 2 - Terrible. 45 out of 996 reviews

Reviews

10/10 Excellent

Hernany Gutierrez

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many things to do pool slide food options
Stayed 5 nights in Jun 2025

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Relaxing environment
Stayed 7 nights in Jun 2025

10/10 Excellent

Arcelia, Whittier

Traveled with family
Liked: Cleanliness, property conditions & facilities
This resort has something for everyone, both adults and kids can have a wonderful stay! The staff is eager to help and assist you, specially those in the restaurants. Grounds are always very clean. The only problem…the seaweed was excessive along the beach.
Stayed 3 nights in Jun 2025

10/10 Excellent

Jing

Stayed 5 nights in Jun 2025

10/10 Excellent

Kyle

Stayed 6 nights in Jun 2025

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service
Stayed 6 nights in Jun 2025

4/10 Poor

gayane

Traveled with family
Liked: Cleanliness
Ac did not work! No bodywashin the room!
Stayed 6 nights in Jun 2025

8/10 Good

Ginger

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort credit is only for a small area of choices in the store. It was difficult to book the spa through the app. Room service was excellent- very timely and good. Buffet not good- enjoyed Trattoria and Pier 8 and cafe. Moon Palace should communicate clearly on website when beach has no access due to horrible seaweed.
Stayed 4 nights in Jun 2025

6/10 Okay

MHD YASSER

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very kids friendly with so much to do, the food was really bad
Stayed 2 nights in Jun 2025

8/10 Good

Lisa

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We had an amazing experience, we did have an issue with getting hot water in the shower, they sent someone to fix it, but it happened again the day we left.
Stayed 4 nights in Jun 2025

10/10 Excellent

david

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The great atmosphere, great workers, people and especially the types of food and drinks!
Stayed 4 nights in Jun 2025

10/10 Excellent

Ma Su

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Arlenis

Liked: Cleanliness, amenities, property conditions & facilities
Nice property, good entertainment, i love that you have access to sunrise as well.
Stayed 4 nights in May 2025

10/10 Excellent

kalyani srinivas

Stayed 2 nights in Jun 2025

10/10 Excellent

Kaarthikeyan

Traveled with family and small children, Traveled with family
We had a Pleasent stay and food was amazing.
Stayed 2 nights in Jun 2025

10/10 Excellent

Andre

Liked: Amenities
OMG!! Best resort I ever stayed, costumer service , food , activities 100%. The staff was extremely friendly. No complaints . Tip , dont miss the breakfast at Riviera Maya , unique experience of Mayan cuisine, ask for Emilio , best service I ever had..
Stayed 3 nights in Jun 2025

8/10 Good

Nancy M, Burr Ridge

Traveled with family
Liked: Amenities, property conditions & facilities
Staff here is very helpful and friendly. The resort is pretty clean for the most part, although I feel that housekeeping can do a better job cleaning. The food options were great, and the buffet was our go to place for breakfast and lunch. The one thing I can complain about this resort has to be the smell of the sea. We booked an oceanfront room which had a beautiful view, but the smell of rotten eggs was pretty bad.
Stayed 6 nights in Jun 2025

8/10 Good

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the All Inclusive, but the resort didn’t have a lots of restaurant options that were open and most of the food was only so-so, especially the Indian food, it had a great ocean view but the food was subpar! The Steak House and Mexican restaurants were decent. But we spent most of our time at the coffee and sweets shop and snacks bar. The staff were very nice, friendly, and helpful when we had problems with our room phone and sink. Our 2 beds were Full sized and not Queen sized, so sleeping for 4 of us was very difficult, wished the beds were bigger!! Overall we had a great time on our vacation.
Stayed 4 nights in May 2025

10/10 Excellent

Jesus

Stayed 2 nights in Jun 2025

2/10 Terrible

Angela

Stayed 3 nights in May 2025

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Anita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing suite and service
Stayed 5 nights in May 2025

10/10 Excellent

amani

Stayed 5 nights in May 2025

8/10 Good

Mira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2025

6/10 Okay

Adam

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 4 nights in Apr 2025