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Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

5.0 star property

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Photo gallery for Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

4 outdoor pools, pool umbrellas, sun loungers
6 bars/lounges, 3 poolside bars, swim-up bar, beach bar
Aerial view
6 bars/lounges, 3 poolside bars, swim-up bar, beach bar
Room (Paradise) | View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Hot Tub
  • Room service

Explore the area

Map
Km 27.5 Mza. 37 SM. 12, Bahia Petempich, Puerto Morelos, QROO, 77580
  • Arrecife de Puerto Morelos National Park
  • Petempich Bay
    ‪6 min drive‬
  • Puerto Morelos Beach
    ‪13 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

View all photos for Suite (Swim Up Paradise)

View from room

Suite (Swim Up Paradise)

  • 463 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (Paradise)

Property amenity

Room (Paradise)

  • 320 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Paradise Suite

Paradise Suite | Premium bedding, down comforters, free minibar, in-room safe

Paradise Suite

  • 534 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Paradise)

Premium bedding, down comforters, free minibar, in-room safe

Junior Suite (Paradise)

  • 463 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Ocean View (Paradise)

Room, Ocean View (Paradise) | View from room

Room, Ocean View (Paradise)

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Swim Up Paradise)

View from room

Junior Suite (Swim Up Paradise)

  • 463 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite (PARADISE CHILL OUT SWIM UP)

  • Sleeps 4
  • 1 King Bed

Suite (PARADISE CHILL OUT )

  • Sleeps 4
  • 1 King Bed

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About this property

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

5-star Puerto Morelos property with free minibar refreshments
Catch some rays at the beach or spend the day relaxing at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All offers 148 air-conditioned accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 42-inch Smart televisions come with premium cable channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

4 outdoor swimming pools and 3 hot tubs are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 3 poolside bars and 6 bars/lounges. Wireless Internet access is complimentary. This all-inclusive property also offers a complimentary children's club, a health club, and a steam room. Complimentary self parking and valet parking are available on site. A total renovation of this property was completed in March 2020.

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All is a smoke-free property.

The Beach House - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Rita's Taco House - This restaurant is located on the beach. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Frank & Lola's - This restaurant serves dinner only. Open daily.
Latino - Onsite restaurant. Guests can enjoy drinks at the bar. Open daily.
5 O'Clock Somewhere Bar - Onsite bar. Open daily.
Late night fare is available from 24-hour room service.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 poolside bars
  • 4 restaurants
  • 6 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • 5 O'Clock Somewhere Bar
  • Frank & Lola's
  • Latino
  • Rita's Taco House
  • The Beach House

Things to do

  • 3 hot tubs
  • 4 outdoor pools
  • Beach yoga
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Karaoke
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 4 outdoor pools
  • Baby bath
  • Baby toys
  • Changing table
  • Children's games
  • Children's toys
  • Free babysitting
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • High chair
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Renovated entire property - March 2020
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Mini-fridge
  • Restaurant dining guides
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free international calls
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Margaritaville Island Reserve Riviera Cancun
Margaritaville Island Reserve Riviera Cancun All Inclusive

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 705 out of 1116 reviews
Rating 8 - Good. 207 out of 1116 reviews
Rating 6 - Okay. 113 out of 1116 reviews
Rating 4 - Poor. 41 out of 1116 reviews
Rating 2 - Terrible. 50 out of 1116 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Aaron

Traveled with partner
Outstanding stay all around
Stayed 7 nights in Feb 2025

8/10 Good

Adam

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
In Brief: it did not live up to 5 star expectations but overall good value. I’d like to provide a more comprehensive set of ratings in my review so please see below for Food/Restaurants, Room/Amenities, Service, Entertainment, Overall Thoughts. Food/Restaurants: 3/5 TAKEAWAY: if you don’t care about food you will probably be ok with many of the options. Not for foodies. Room/Amenities: 5/5 TAKEAWAY: The rooms are great and you can’t go wrong with a ground floor room but keep in mind what you want to prioritize- cool room? Swim up. Access? Garden Suite. Service: 2/5 TAKEAWAY: there are lots of gaps in service to be considered 5 star, more like a 4 star at best. Entertainment: 4/5 TAKEAWAY: understanding that it’s Margaritaville the rock makes sense but we wish there was more cultural music and it doesn’t need to be so loud as this is the more family friendly resort vs the adults only one. Overall: 3.5/5 I wish I could give this resort a higher rating but there were enough gaps that I feel it has a lot of room to improve. That being said it was a great value for the money and there were standout moments. It was an overall enjoyable time and we made a lot of great memories. The standouts were The Compass Bar, Joes Merchant, Latino and the overall environment. The backdrop made it possible for us to enjoy ourselves and we learned where to go and when to get the most out of our experience (which bars, which restaurants etc).
Stayed 7 nights in Feb 2025

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet nice clean hotel. Good dining options, wish there was a steakhouse, however you can order a steak at two of the restaurants. More activities could be planned. Would highly recommend!
Stayed 5 nights in Feb 2025

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great spot for a quiet stay. Relaxing and great staff.
Stayed 7 nights in Feb 2025

8/10 Good

Martin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, staff was excellent. Property was continuously being cleaned. Nothing at all around the area in walking distance. Limited activities on site. The food was average but good. Best thing about the stay was the people staying at the resort. It was small enough that you were able to see the same people and get to know them during your stay.
Stayed 6 nights in Feb 2025

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Feb 2025

8/10 Good

Robert E and Leah L

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have been to the resort on another occasion! Things have changed and not necessarily for the good! Menus have changed and the food is just OK. Also, the point system has changed and the lack of choices is disappointing!
Stayed 6 nights in Feb 2025

10/10 Excellent

Alessandra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay!
Stayed 7 nights in Nov 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is small quiet resort. The room we had was absolutely terrific - large and extremely comfortable. There is a breakfast buffet, all other meals are restaurant style - it works. Lots of loungers. The beach is good - shallow for non-swimmers. Snorkeling is poor. Apparently, weekly beach meals/barbecue. The staff are friendly and helpful. As with most resorts, there is constant "music" playing throughout the property.
Stayed 10 nights in Feb 2025

8/10 Good

Machelle L

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was nice, not too crowded and clean but the food was very disappointing. Everything was very bland.
Stayed 7 nights in Feb 2025

10/10 Excellent

Jayleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ty
Stayed 5 nights in Feb 2025

10/10 Excellent

Kalyani

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place! Had a wonderful time here with my hubby.
Stayed 6 nights in Feb 2025

10/10 Excellent

Thorleif Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very informative and welcoming staff. Just a very enjoyable stay with good noighttime entertainment.
Stayed 8 nights in Feb 2025

8/10 Good

Margaret

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice. Small enough to meet new people every day.
Stayed 4 nights in Feb 2025

10/10 Excellent

maritta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2025

8/10 Good

Lindsay

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the size of this property. The location was not ideal with limited beach to walk and run. The properties on either side were run down, and they had bull dozers constantly clearing sea weed from the beach all day long. It was annoying to hear the noise and breathe in the diesel. The food was ok, but not 4 star, and the "upscale" restaurants on the property left more to be desired. The best part about the resort was the staff and activities. I enjoyed yoga and pilates with Landy most mornings, and they have a great blended health bar with smoothies that Angie made us every morning. They did make an effort at giving healthy options.
Stayed 4 nights in Feb 2025

10/10 Excellent

Sherman, Colusa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the staff (all around) It not to big (a lot of people) the food and entertainment. The room and swimming pool and Bar tender. People were all pleasant to be around.
Stayed 7 nights in Feb 2025

10/10 Excellent

Laura Dale

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The spa is beautiful, very professional, the beach special dinners are delicious and a great treat, Rita's Taco house has a great assortment of tacos and beverages and the staff are wonderful...nothing is too much trouble. The beach is beautiful and clean.
Stayed 7 nights in Feb 2025

2/10 Terrible

Amanda

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Every light fixture was covered in dust. The whole place needs a deep clean. The food was awful. All three of us got sick on different nights, including our poor 12 year old daughter. Bartenders ignored us. Limited dining options. All round, terrible experience.
Stayed 3 nights in Dec 2024

6/10 Okay

Samantha, McDonald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time at a Margaritaville property and were very excited. The resort itself was adorable and perfectly sized. The pools I wish were a bit bigger only because when they got crowded (especially with the groups with kids) it felt like you were on top of others. The 5o'clock somewhere pool is where the foam party was and it was VERY cloudy the rest of our visit after. SOS pool/bar was our favorite to hang out. It saw sun all day. Plenty of chairs at the pools and beach when we were there, did not have to wake up early to secure a seat. With there only being 3 places to get dinner, you expect the menu to be full, yet every place was always out of multiple things making your choices smaller. Rita's is by far the best food, we wish it was open for dinner as well. Room service menu was very small and not that great which is always disappointing. The room was amazingly huge and peaceful. We did experience a sulfur smell for 2 days during our trip when showering and outside on the patio, and talking to other guest it sounds like this is an on going issues with the rooms on that side of the resort. Check in and Check out was quick and easy. Beverage selection is one of the better we've seen from other resorts. We have stayed at Karisma owned resorts before and had very high expectations for this one as well and we were sadly let down.
Stayed 7 nights in Jan 2025

8/10 Good

Stephen Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved that the resort was was smaller/less crowded, and the swim-up room was awesome!. Staff was very helpful and kind. Beds were a little hard on the back and the food was just okay.
Stayed 7 nights in Feb 2025

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a quiet resort but we really enjoyed our stay. Staff is attentive to every need. The resort is beautiful. Quiet is what we wanted and needed, so it was perfect!
Stayed 6 nights in Feb 2025

10/10 Excellent

Edward Haakon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, facilities, guests and beach.
Stayed 14 nights in Jan 2025

6/10 Okay

Tamara

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jan 2025