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Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

5.0 star property

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Photo gallery for Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

Relax by the pool surrounded by palm trees and enjoy breathtaking ocean views.
Relax with a drink at our beachfront bar, featuring a thatched roof, comfortable seating, and ocean views.
Relax in a beachside cabana with a comfortable mattress and ocean views.
Relax by the ocean with a surfboard and stunning beach views.
Relax by the ocean with a warm fire and comfortable seating.

Popular amenities

  • Bar
  • Hot Tub
  • Room service

Explore the area

Map
Km 27.5 Mza. 37 SM. 12, Bahia Petempich, Puerto Morelos, QROO, 77580
  • Arrecife de Puerto Morelos National Park
  • Petempich Bay
    ‪6 min drive‬
  • Puerto Morelos Beach
    ‪13 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

View all photos for Suite (Swim Up Paradise)

View from room

Suite (Swim Up Paradise)

8.0 out of 10
Very good
(5 reviews)
  • 463 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (Paradise)

Property amenity

Room (Paradise)

9.2 out of 10
Wonderful
(68 reviews)
  • 320 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Paradise Suite

1 bedroom, premium bedding, down comforters, free minibar

Paradise Suite

9.8 out of 10
Exceptional
(38 reviews)
  • 534 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Paradise)

1 bedroom, premium bedding, down comforters, free minibar

Junior Suite (Paradise)

9.4 out of 10
Exceptional
(14 reviews)
  • 463 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Ocean View (Paradise)

Room, Ocean View (Paradise) | View from room

Room, Ocean View (Paradise)

9.0 out of 10
Wonderful
(72 reviews)
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Swim Up Paradise)

View from room

Junior Suite (Swim Up Paradise)

  • 463 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite (PARADISE CHILL OUT SWIM UP)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

Suite (PARADISE CHILL OUT )

  • Sleeps 4
  • 1 King Bed

View all photos for Suite with internal view

1 bedroom, premium bedding, down comforters, free minibar

Suite with internal view

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite with internal view

1 bedroom, premium bedding, down comforters, free minibar

Suite with internal view

  • Sleeps 2
  • 1 King Bed

View all photos for Suite with Sea View

1 bedroom, premium bedding, down comforters, free minibar

Suite with Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite with internal view

1 bedroom, premium bedding, down comforters, free minibar

Suite with internal view

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite with internal view

1 bedroom, premium bedding, down comforters, free minibar

Suite with internal view

  • Sleeps 2
  • 1 King Bed

View all photos for Suite with internal view

1 bedroom, premium bedding, down comforters, free minibar

Suite with internal view

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite with internal view

1 bedroom, premium bedding, down comforters, free minibar

Suite with internal view

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite with internal view

1 bedroom, premium bedding, down comforters, free minibar

Suite with internal view

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

5-star Puerto Morelos property with free minibar refreshments
Catch some rays at the beach or spend the day relaxing at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All offers 148 air-conditioned accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 42-inch Smart televisions come with premium cable channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

4 outdoor swimming pools and 3 hot tubs are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 3 poolside bars and 6 bars/lounges. Wireless Internet access is complimentary. This all-inclusive property also offers a complimentary children's club, a health club, and a steam room. Complimentary self parking and valet parking are available on site. A total renovation of this property was completed in March 2020.

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All is a smoke-free property.

The Beach House - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Rita's Taco House - This restaurant is located on the beach. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Frank & Lola's - This restaurant serves dinner only. Open daily.
Latino - Onsite restaurant. Guests can enjoy drinks at the bar. Open daily.
5 O'Clock Somewhere Bar - Onsite bar. Open daily.
Late night fare is available from 24-hour room service.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 poolside bars
  • 4 restaurants
  • 6 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • 5 O'Clock Somewhere Bar
  • Frank & Lola's
  • Latino
  • Rita's Taco House
  • The Beach House

Things to do

  • 3 hot tubs
  • 4 outdoor pools
  • Beach yoga
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Karaoke
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 4 outdoor pools
  • Baby bath
  • Baby toys
  • Changing table
  • Children's games
  • Children's toys
  • Free babysitting
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • High chair
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Renovated entire property - March 2020
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Mini-fridge
  • Restaurant dining guides
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free international calls
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Margaritaville Island Reserve Riviera Cancun
Margaritaville Island Reserve Riviera Cancun All Inclusive

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 665 out of 1074 reviews
Rating 8 - Good. 202 out of 1074 reviews
Rating 6 - Okay. 114 out of 1074 reviews
Rating 4 - Poor. 41 out of 1074 reviews
Rating 2 - Terrible. 52 out of 1074 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Hamid

Liked: Cleanliness, staff & service, property conditions & facilities
There are few things that make me consider other resorts for the next time, the food quality was good but you have to wait a long time to get your order, except the breakfast nothing is self service which is not good, you have to order from menu and wait, specially if it’s busy. It was very windy everyday all day long, it’s fine when it’s sunny otherwise might feel chilly when you get out of water before noon and afternoon.(we were there mid April) And at the time of check out they charge us $270 pesos extra for resort tax which it wasn’t mentioned when we booked it, it’s not much but I don’t like any hidden charges. Staff were nice and friendly also room service was good.
Stayed 4 nights in Apr 2025

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Poor staff poor entertainment limited dining
Stayed 7 nights in Apr 2025

10/10 Excellent

Kevin

Liked: Amenities
The staff was friendly and professional. Had a awesome time and the room and resort was exceptionally clean.
Stayed 7 nights in Apr 2025

10/10 Excellent

Prince

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Apr 2025

10/10 Excellent

Roland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small and quiet. The staff was helpful and friendly.
Stayed 7 nights in Apr 2025

10/10 Excellent

Lori A

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small resort, which we loved! Clean and easy to get around. The staff was excellent!
Stayed 7 nights in Apr 2025

8/10 Good

Shane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is not huge so the amount of people Is not overwhelming. The rooms are nice and restaurants are good. The VIP through Expedia is a joke, you don't get a hotel credit all at once, the hotel only gives you dollars towards services.
Stayed 5 nights in Mar 2025

10/10 Excellent

Nirmal Ramsawmy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2025

8/10 Good

Natalie Jane

Stayed 7 nights in Apr 2025

10/10 Excellent

Rita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful resort l, everyone was friendly. I am definitely going back.
Stayed 5 nights in Apr 2025

10/10 Excellent

Kevin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great resort for families and couples. Staff was great. Food was amazing and everything is close. We had a swim up room and loved it.
Stayed 5 nights in Apr 2025

8/10 Good

Robin Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second visit to the location. We actually visited 12 years ago when it was formerly the A Zulu Beach resort. When looking late this year for a trip, we knew we wanted something smaller, well-run, at a not-party or too busy location. Something all of us could enjoy. So after searching dozens and dozens of places, we knew we wanted something like what we had experienced 12 years ago. While the ‘Margaritaville’ branding wasn’t our vibe. The location, size, quality of Karisma resorts gave us the confidence to try it. We were very pleased to find not too much had changed. The property is clean, intimate, well staffed with a beautiful beach. Some of the staff from our visit 12 years ago, and my husband’s parents subsequent visits after we told them how much we had enjoyed our first visit, were still there and still in contact with his parents. The staff really makes this place. Everyone is so kind and genuine. The room was immaculate when we arrived, and there was a happy birthday banner on the door and decorations on the bed when we arrived. There are some advances in tech: an app and scannable bracelets. There is a new process to get ‘per diems’ from a commissary, which included two drinks and snacks per day. The entertainment staff worked hard to keep events going and included us in them. There were a couple of differences from our last visit: it used to be a ‘gourmet’ all-inclusive, with a strong focus on a variety of restaurants and quality of food options.
Stayed 8 nights in Mar 2025

6/10 Okay

Asha

Stayed 4 nights in Apr 2025

8/10 Good

Rachel

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the rooms, food was excellent and the cocktails made by Manuel at the lobby compass bar were incredible. This was our second time, came here with other adults and mostly stayed by the adult pool area. Rita’s tacos were great as always and Franks and Lola’s and Latino were both very good. There were a lot of young kids which was surprising as I’ve always felt there wasn’t much to do for them to do but most were in the beach and by the kid pool all day. Such a great walkable resort, worth visiting all the pools even if your room is just close to one of them. We loved the License the chill bar at the adult pool with drinks made by Jose Luis. Great visit but we may try the adult only Margaritaville down the road next time.
Stayed 4 nights in Apr 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Dara Rachelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My boyfriend and i had a wonderful time staying at margaritaville. We loved how relaxing the environment was, the staff was so lovely and helpful. We wished there was a way to have some food around the pool, only option was to order room service or go to the buffet, it would be convenient if you were allowed to take food out of the buffet resturant. Otherwise had a wonderful time, 9/10. Would recommend.
Stayed 8 nights in Apr 2025

10/10 Excellent

Howard Scott, lindenhurst

Stayed 7 nights in Apr 2025

10/10 Excellent

Nancy Margaret

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendly helpful staff/workers are what really made this such an enjoyable experience. They are all hard working and will go out of their way to accommodate the visitors.
Stayed 7 nights in Apr 2025

10/10 Excellent

Martin

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The workers are the best
Stayed 6 nights in Mar 2025

10/10 Excellent

Anthony Donald

Stayed 5 nights in Mar 2025

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff. Quick access to the beach. Smaller resort felt more private.
Stayed 3 nights in Apr 2025

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Very friendly wait staff. Always gracious and kind. We did not care for the constant badgering to sit and listen to the spiel to become a Karisma member. At one point, the Prestige representative was literally begging us to attend.
Stayed 7 nights in Apr 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 4 nights in Mar 2025

10/10 Excellent

Christine

Traveled with partner
Liked: Amenities
This was our first time staying at an all-inclusive resort and we loved it! We will definitely be back!
Stayed 4 nights in Mar 2025

6/10 Okay

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our third time and it seems like they are cutting back. The carpet in our room could use a shampoo but the room was always clean. A bit of confusion we were told the point system for filling your mini bar from Joe Merchant was gone. Just go in everyday and get 2 beers, 2 sodas and 2 snack. Half way though our stay the staff started telling us how many points we had left. Also the pools were very cloudy and not too pleasant looking. Mid week this was rectified. The buffet breakfast is pretty sad choice wise. The food in the trays was often cold. Meals at the Ala carted were often too salty. I was disappointed, this is one of out favourite resorts but I’m not sure I would return. The last straw was no late check out and no where to have a quick shower if you flight is later in the day.
Stayed 7 nights in Apr 2025