See all properties

JW Marriott Cancun Resort & Spa

5.0 star property

Choose dates to view prices

Photo gallery for JW Marriott Cancun Resort & Spa

On the beach
On the beach
4 restaurants, breakfast served
On the beach
Luxury Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony | Pool | Indoor pool, 3 outdoor pools

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
$445
includes taxes & fees
Oct 7 - Oct 8

Explore the area

View in a map
Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, QROO, 77500
  • Place, Aquaworld
    ‪9 min walk‬
  • Place, La Isla Shopping Mall
    ‪4 min drive‬
  • Place, Delfines Beach
    ‪5 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Presidential Suite, 1 Double Bed, Non Smoking

Presidential Suite, 1 Double Bed, Non Smoking | 1 bedroom, premium bedding, minibar, in-room safe

Presidential Suite, 1 Double Bed, Non Smoking

  • 2947 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 467 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking, Balcony

1 bedroom, premium bedding, minibar, in-room safe

Club Suite, 1 Bedroom, Non Smoking, Balcony

  • 957 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking

1 bedroom, premium bedding, minibar, in-room safe

Club Suite, 1 Bedroom, Non Smoking

  • 1344 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Premium Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

1 bedroom, premium bedding, minibar, in-room safe

Premium Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

9.2 out of 10
Wonderful
(9 reviews)
  • 467 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

9.0 out of 10
Wonderful
(107 reviews)
  • 467 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony

1 bedroom, premium bedding, minibar, in-room safe

Suite, 1 Bedroom, Balcony

8.8 out of 10
Excellent
(5 reviews)
  • 957 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony

Luxury Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony | 1 bedroom, premium bedding, minibar, in-room safe

Luxury Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony

8.0 out of 10
Very good
(8 reviews)
  • 785 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

1 bedroom, premium bedding, minibar, in-room safe

Premium Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

9.0 out of 10
Wonderful
(10 reviews)
  • 467 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

9.2 out of 10
Wonderful
(70 reviews)
  • 459 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Suite, 1 Bedroom, Oceanfront

1 bedroom, premium bedding, minibar, in-room safe

Grand Suite, 1 Bedroom, Oceanfront

9.0 out of 10
Wonderful
(2 reviews)
  • 1345 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking, Balcony

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 Double Bed, Non Smoking, Balcony

  • 467 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Similar properties

Property amenity

InterContinental Presidente Cancun Resort by IHG

  • Pool
  • Hot Tub
  • Spa
  • Pet friendly
4.5 out of 5, Wonderful, 1,333 reviews
InterContinental Presidente Cancun Resort by IHG

About this property

JW Marriott Cancun Resort & Spa

5-star resort in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at JW Marriott Cancun Resort & Spa's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants. Housekeeping is available on request.
JW Marriott Cancun Resort & Spa offers 447 accommodations with minibars and safes. Rooms open to balconies. Beds feature premium bedding. LED televisions come with premium cable channels and pay movies.

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include an outdoor tennis court, a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.
JW Marriott Cancun Resort & Spa features a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and an indoor pool. Dining is available at one of the resort's 4 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the resort's bars, which include 3 bars/lounges and a poolside bar.

Business-related amenities at this 5-star property consist of a business center and meeting rooms. This luxury resort also offers a children's pool, a hot tub, and a 24-hour fitness center. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking and valet parking are available on site.

JW Marriott Cancun Resort & Spa is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:30 AM.
JW Marriott Cancun Resort & Spa has 4 restaurants serving breakfast, lunch, and dinner.
Bravio - This restaurant overlooks the pool. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 8:00 AM to 11:30 AM for a fee: USD 40 per person
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Restaurants on site

  • Bravio

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sauna
  • Shopping mall
  • Steam room
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free rollaway/extra bed
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (39 inch wide door)
  • Grab bar near toilet (31 inches high)
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 14 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: 5 percent
  • Resort fee: USD 35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes
  • Internet access
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 40 per person
  • Airport shuttle fee: USD 22.00 per person (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cancun JW
Cancun Marriott JW
Cancun Marriott Resort
JW Cancun
JW Cancun Marriott
JW Marriott Cancun
JW Marriott Cancun Resort
JW Marriott Resort Cancun
Marriott Cancun
Marriott Resort Cancun
Jw Marriott Cancun Hotel Cancun
Cancun Marriott
Cancun Marriott
Jw Marriott Cancun Resort
JW Marriott Cancun Resort Spa

JW Marriott Cancun Resort & Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 788 out of 1012 reviews
Rating 8 - Good. 124 out of 1012 reviews
Rating 6 - Okay. 45 out of 1012 reviews
Rating 4 - Poor. 23 out of 1012 reviews
Rating 2 - Terrible. 32 out of 1012 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Kenneth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Very nice clean place. Expensive once you count the food and service feeds added. Family friendly place. The infinity pool is tough to beat.
Stayed 5 nights in Jun 2025

10/10 Excellent

Dolkar

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful and comfortable hotel.
Stayed 6 nights in Jun 2025

6/10 Okay

Mihail

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Property was pretty clean, the only thing that wasn’t cleaned was the seaweeds on the beach
Stayed 5 nights in Jun 2025

10/10 Excellent

Angela M.

Stayed 5 nights in Jun 2025

8/10 Good

Jose a

Stayed 4 nights in Jun 2025

10/10 Excellent

Patrice

Traveled with partner
Liked: Cleanliness, property conditions & facilities
This is my second time at the property and I absolutely loved it just like the 1st visit. Great friendly service definitely recommend this property. It’s definitely family friendly .
Stayed 4 nights in Jun 2025

10/10 Excellent

Marcial

Stayed 4 nights in Jun 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Nice, clean & great location
Stayed 4 nights in May 2025

10/10 Excellent

Richard, Pasadena

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is great; super clean and ALL the staff are top notch and super friendly.
Stayed 6 nights in Jun 2025

8/10 Good

Rut

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2025

6/10 Okay

Zara

Stayed 3 nights in Jun 2025

10/10 Excellent

RON

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class
Stayed 1 night in Jun 2025

10/10 Excellent

Adriana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is beautiful and the service amazing. The Cavanas at the beach are so confortable and private. Service there was absolutely fantastic. Restaurants with delicious food and the waiters so kind and nice. What a great idea to have a violinist at the bar. That was a treat. Sargasso at the beach do not bother. They clean the beach every morning. We will go every year now to celebrate Mother's or Father's Day. Cancun was not too full and weather was perfect. Love JW Marriott Cancun Resort and Spa.
Stayed 2 nights in Jun 2025

10/10 Excellent

Mohamed

Stayed 5 nights in Jun 2025

10/10 Excellent

Cosme

Stayed 3 nights in May 2025

10/10 Excellent

Virginia

Stayed 5 nights in Jun 2025

8/10 Good

Pierre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and convenient location. Missed having a good beach area to hang out as ocean can be rough at this spot.
Stayed 7 nights in Jun 2025

10/10 Excellent

Melanie

Stayed 3 nights in Jun 2025

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, on par with some luxury resorts in Las Vegas. Only downside was the food options, but didnt have to walk far for more options
Stayed 6 nights in Jun 2025

10/10 Excellent

JILI, HALIFAX

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good service
Stayed 3 nights in Jun 2025

10/10 Excellent

Todd

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was our second time visiting the JW but our first time experiencing Club 91. What an experience. I was hesitant to upgrade due to additional cost but it was the best decision we could have made. If you plan on eating 3x/day and don’t plan on leaving the resort it’s an excellent value. Food is great along with free (non-alcoholic) beverages all day. Open bar with all drinks included 6-10PM. Above all what made the experience memorable was the club 91 staff. GREAT team every one of them.
Stayed 4 nights in Jun 2025

6/10 Okay

Alex

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

8/10 Good

ZHONG WEI

Stayed 4 nights in Jun 2025

10/10 Excellent

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Jw marriot cancun is beautiful inside and out. All their employees were excellent and very accomodating. Enough outdoor pools to accomodate a large crowd, beautiful pool side ocean views great for pictures. Hotel has a little pizza shop where you can buy things that you forgot at home plus delicious pastries and food. Very close to transportation on bus if you want to explore other fun activities. We felt really safe in cancun. We will defenitely stay at this hotel again love it
Stayed 4 nights in Jun 2025

10/10 Excellent

Srinivas Raghuveer

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jun 2025