Hyatt Ziva Riviera Maya - All Inclusive

4.5 star property

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Relax by the resort's large pool surrounded by palm trees and lounge areas.
Enjoy ocean views from the dining area, surrounded by palm trees and a pool.
Relax by the pool with a refreshing drink in hand, surrounded by palm trees and the soothing sound of the ocean.
Relax in a serene space with a cushioned seating area and calming ambiance.
Relax in our spacious lobby, featuring a central seating area, bar, and large windows.

Popular amenities

  • Pet friendly
  • Bar

Explore the area

Map
Bahia de Petempich, SM 12, MZ 31, Lote 14-02, Puerto Morelos, QROO, 77580
  • Petempich Bay
    ‪6 min drive‬
  • Puerto Morelos Beach
    ‪7 min drive‬
  • Puerto Morelos Town Square
    ‪10 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪28 min drive‬

Room options

Water Park View Family Junior Suite King

  • Park view
  • Sleeps 5
  • 1 King Bed

Water Park View Family Junior Suite Double

  • Park view
  • Sleeps 5
  • 2 Double Beds

Club Ocean Front Junior Suite Pool View King

  • Sea view
  • Sleeps 4
  • 1 King Bed

Club Ocean Front Junior Suite Pool View Double

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Junior Suite Pool View King

  • Sleeps 4
  • 1 King Bed

Junior Suite Pool View Double

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 4
  • 2 Double Beds

Junior Suite Double

7.0 out of 10
Good
(19 reviews)
  • Sleeps 4
  • 2 Double Beds

Tropical View Junior Suite Double

8.6 out of 10
Excellent
(28 reviews)
  • Sleeps 4
  • 2 Double Beds

Junior Suite King

8.6 out of 10
Excellent
(18 reviews)
  • Sleeps 3
  • 1 King Bed

Tropical View Junior Suite King

8.0 out of 10
Very good
(17 reviews)
  • Sleeps 4
  • 1 King Bed

Club Master Suite

  • Ocean view
  • Sleeps 4
  • 1 King Bed

Club Ocean Front Master Suite

  • Ocean view
  • Sleeps 4
  • 1 King Bed

Ocean Front Junior Suite King

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • Sleeps 4
  • 1 King Bed

Ocean Front Junior Suite Double

8.8 out of 10
Excellent
(3 reviews)
  • Sea view
  • Sleeps 4
  • 2 Double Beds

Ocean View Junior Suite King

8.0 out of 10
Very good
(2 reviews)
  • Sea view
  • Sleeps 4
  • 1 King Bed

Ocean View Junior Suite Double

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Club Ocean View Roof Top Master Suite

  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Suite Junior with Ocean View

  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Suite Junior with Garden View

  • Sleeps 4
  • 2 Queen Beds

Suite Master

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Suite Junior with Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Suite Junior

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Suite Junior with Ocean View

  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Suite Master with Ocean View

  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Family Suite -5 guests- Junior with Pool View

  • Sleeps 5

Suite Junior with Pool View

  • Sleeps 4
  • 2 Queen Beds

Suite Junior with Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Suite Junior with Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Suite Master with Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

Suite Junior with Garden View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite Junior with Ocean View

  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite Junior

  • Sleeps 4
  • 2 Double Beds

Family Suite -5 guests- Junior with Pool View

  • Sleeps 5

Suite Junior with Pool View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

About this property

Hyatt Ziva Riviera Maya - All Inclusive

4.5-star Puerto Morelos property with private balconies
Catch some rays at the beach or spend the day relaxing at Hyatt Ziva Riviera Maya - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 10 restaurants. Change of towels is available on request.
Hyatt Ziva Riviera Maya - All Inclusive offers 438 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. 55-inch Smart televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, designer toiletries, and complimentary toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 16 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Hyatt Ziva Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hyatt Ziva Riviera Maya - All Inclusive features a full-service spa, a complimentary water park, and 9 outdoor swimming pools. Dining is available at one of the property's 10 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 3 poolside bars and 5 bars/lounges. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 51000 square feet (4738 square meters) include conference space. This all-inclusive property also offers a children's pool, a hot tub, and a 24-hour fitness center. Complimentary self parking is available on site. A total renovation of this property was completed in September 2021.

Hyatt Ziva Riviera Maya - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.
Miyako - This restaurant specializes in Asian cuisine. Guests can enjoy drinks at the bar.
Rue de Rivoli - This restaurant specializes in French cuisine. Guests can enjoy drinks at the bar. Open daily.
Vivace - This restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.
Ki - This restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar. Open daily.
Afthonia - This buffet restaurant specializes in local and international cuisine. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 3 poolside bars
  • 5 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Afthonia
  • Ki
  • Miyako
  • Rue de Rivoli
  • Vivace

Things to do

  • 24-hour gym
  • 9 outdoor pools
  • Arcade/game room
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Hot tub
  • Kayaking
  • Paddleboard
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • Water sports equipment
  • Waterslide
  • Wine tasting room
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • Free water park access
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 51,000 square feet of conference space

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in shower
  • Handrails in stairways
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas
  • Lifeguards
  • Renovated entire property - September 2021

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1300 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Pet fee: MXN 1300 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Hyatt Ziva Riviera Maya - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 555 out of 1284 reviews
Rating 8 - Good. 318 out of 1284 reviews
Rating 6 - Okay. 189 out of 1284 reviews
Rating 4 - Poor. 103 out of 1284 reviews
Rating 2 - Terrible. 119 out of 1284 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

carolina

Stayed 4 nights in Apr 2025

8/10 Good

Elisabeth Anne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice clean hotel. The beach is very little and rocky though making it impossible to play in the ocean.
Stayed 4 nights in Apr 2025

8/10 Good

Darril

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Daniel

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like it the fact that there were a lot of food choices , enterteiment daily , good and friendly stuff , pritty much everything was super nice
Stayed 7 nights in Apr 2025

8/10 Good

Lorraine

Stayed 6 nights in Apr 2025

4/10 Poor

Eric

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
First of all, don't confuse this with the Hyatt Ziva Cancun, we've stayed at both, and they do not compare. The Riveria resort was very worn, dirty, and banquet/wedding focused. Three of the restaurants were closed the entire visit for private events with no prior notice, even at check-in. The food was fair, but each of the remaining restaurants were an ugly box with no theme, obviously set-up to convert to special events on short notice. Service was solid, and exceptional at times - very good service experience twice at steak restaurant. Pool water was cloudy most days with focus on pool events over comfort and relaxation of guests. It was disappointing to see so few guests tipping for soild or exceptional service. Management needs to recognize poor impressions with property condition, closed restaurants and cleanliness directly effects the strong staff in their wallet- at no fault of their own.
Stayed 4 nights in Apr 2025

2/10 Terrible

VIKAS

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
This was one of the worst experiences we've had at a vacation resort. There were multiple issues throughout our stay: Dining: The wait time at the restaurants was consistently between 1 to 1.5 hours, which is extremely challenging for families with young children. The buffet, while an alternative, had a very limited menu, making it hard to find something suitable for everyone. In-room dining was equally disappointing—3 out of 4 times, the app failed to process our order. Additionally, the vegetarian options were minimal to non-existent. Limited Access: Our group vacationed alongside another large group, and as a result, about half of the resort's amenities were inaccessible to the rest of the guests. We were unable to use the beach chairs, umbrellas, or access certain areas of the property. This wasn’t a temporary inconvenience—it lasted all five days of our stay. Despite raising these concerns, the staff made no effort to resolve or even acknowledge them. It felt very unprofessional, especially from a brand like Hyatt. We paid full price for the resort but received access to only a portion of it. Many other guests expressed similar frustrations. Unfortunately, this experience has made it clear that we won’t be returning to any Hyatt resort in the future.
Stayed 4 nights in Apr 2025

6/10 Okay

John

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2025

6/10 Okay

Philipose, Philadelphia

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Pros: Meticulously clean facilities and rooms. Delicious food. Pools were a lot of fun for kids and adults alike. Poor: 1. Food allergy safety: They would ask if anyone in the party had a food allergy (nut in our case) but then proceeded to do absolutely nothing about that information. This includes waiters with limited knowledge of food ingredients, menus without allergen information and MOST FRUSTRATINGLY baked goods with no names or allergen information. We tried several times to waive a waiter/front staff to help with ingredient lists but to no avail. Made the buffet a tempting minefield for one of our kids. 2. Beach - rocky, minimal sand, full of sea algae. Best if you think of this location as without beach access. 3. SERVICE. When you are able to flag a staff member and ask for something, it was done with a smile and efficiency. However, do not expect anyone to stop by and ask you to refill your coffee or check if the food was ok. At one lunch, we waited 15 minutes with not even a hello or water at our table. 4. Private events: The property had a week long private event where the 2/3 outdoor, beach/pool side restaurants were off limits to others. This is not particularly fair for an all inclusive establishment. Why not allow others to use one of the other outdoor places to eat? This could have been handled much better. For example - private events took one of the many small pools and that didn't cause any issues. Overall - 2.5-3/5.
Stayed 4 nights in Apr 2025

2/10 Terrible

Neftali Medina, Stony Point

Traveled with family and small children, Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I love the Hyatt chain. This is the first Hyatt chain I did not enjoy. First off there is really no beach. The pictures are deceiving. The service was horrible. The food was terrible. We were served raw steak, we asked for medium. Two of the restaurants were closed for a private event so you were able to enjoy. No updates were given to warn you the restaurants were closed. Definitely would not be returning to this location.
Stayed 4 nights in Apr 2025

6/10 Okay

Jeffrey

Traveled with family
While the staff is accommodating, property amenities, and food quality is average. This place is good for families; couples and families with teens should search elsewhere. The pool area is crowded so be prepared to lock down your spot by 7am.
Stayed 4 nights in Apr 2025

10/10 Excellent

Aja

Liked: Cleanliness, staff & service, property conditions & facilities
We thoroughly enjoyed our stay as a family. Food and dining experiences were excellent. Like the majority of the rooms on the first floor we had a pool right outside our room. The little kids pool area was perfect and they have huge water slides for older kids. Nighttime entertainment was also good and the staff were friendly and helpful. Buy/bring your own water floats (the big donut shaped ones for the water slides if you want).
Stayed 4 nights in Apr 2025

10/10 Excellent

Danyell

Stayed 4 nights in Apr 2025

4/10 Poor

Myounglae

Traveled with family
Liked: Cleanliness, amenities
Doesn’t have beach and private area separately which can not be accessible for normal visitors.
Stayed 4 nights in Apr 2025

2/10 Terrible

SAMIRAN

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
significant issues stemming from a private events held throughout our stay. The primary complaint is the complete inaccessibility of main hotel amenities, which was not communicated prior to arrival or at check-in. This severely limited the our ability to utilize expected facilities and diminished the value of their stay. Further compounding the issue was the rude and inconsiderate behavior of the private event attendees towards other hotel guests. I was disappointed by the hotel staff's lack of intervention and support in addressing these interactions and the general inaccessibility of amenities, leading to a feeling that regular guests were disregarded. In addition to these major concerns related to several service failures: limited mocktail options (all had the same 3 drinks to choose) and unavailable snack items at all restaurants, consistently delayed room service orders, and excessive delays in receiving food orders at restaurants. These issues collectively resulted in a frustrating and disappointing experience that fell short of our expectations for a Hyatt hotel. I would definitely not recommend anyone .
Stayed 5 nights in Apr 2025

6/10 Okay

Clarita

Stayed 6 nights in Apr 2025

2/10 Terrible

Harry

Stayed 3 nights in Apr 2025

8/10 Good

Masha Marnina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a beautiful place with a lot of positive amenities and events. 1. The food is better than most all inclusives of its kind. The room service was always incredible. 2. The staff is extremely kind and friendly. I think this is the best part of the property. No matter the issue- it was responded to with understanding and kindness and constant attempts to enhance the experience. The level of customer service was better than any all inclusive i have been to for sure. 3. The shows at night were really enjoyable and fun. 4. Kids club and kids activities for ages 4 plus were wonderful. They included 3 and under but only with parents present. 5. Pool entertainment and area were also very nice. The parts that could use some improvement: - most of the elevators were broken and it was hard to get small children/strollers up to the 4th floor. - the beach area was small and covered in seaweed - could improve on some of the grounds upkeep but it really was not a major concern. - could have a bit of a better selection for younger children- the water park wasn’t great for the little ones. Overall- i would visit again with just different expectations but because of how much the hotel wants to make sure people are happy and satisfied- it would be the main reason for me to return with my family.

2/10 Terrible

latisha

Disliked: Cleanliness, staff & service, property conditions & facilities
It was the worst resort i have ever been too, extremely unhygienic - i got food poisoning because of the food and drinks. Literally the worst.
Stayed 3 nights in Apr 2025

8/10 Good

Chelsea

Traveled with partner
Liked: Staff & service, property conditions & facilities
Well maintained resort, great for families but I wouldn’t recommend if you want an experience free of children yelling and playing. The food was nothing to write home about, and the elevators were out intermittently, however it was overall a great stay!
Stayed 3 nights in Mar 2025

8/10 Good

Robert Adam

Stayed 7 nights in Apr 2025

10/10 Excellent

Sytia

Liked: Cleanliness, staff & service, property conditions & facilities
I did a solo trip there and it was nothing short of amazing!
Stayed 2 nights in Apr 2025

10/10 Excellent

Sophy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is nice and quiet, food are good but could be better, the location is not too great if you want to leave the hotel. Uber to other place is kind of expansive. Overall, we had a great time with Hyatt.
Stayed 6 nights in Apr 2025

6/10 Okay

Evgeniya

Traveled with family
Liked: Staff & service
3 stars overall. There is no sea. It is dirty. Waterpark is far from being good. Everyone gets stuck, so you have to bring water donut or buy one for 25$, then you can ride. Housekeeping came over at 8am on checkout date, woke us up with no reason. Food is ok. Pools are good. Beach umbrellas are limited. I had to ask a bunch of people to bring me one. Took 3 hrs but I got one eventually. Animation exists. The biggest frustration was no sea.
Stayed 5 nights in Apr 2025