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Junior Room, 1 King Bed with Sofa bed (Tropical View)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$621* Per night/room Jan 6 - Jan 7

Club Suite, 1 King Bed with Sofa bed (Master)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Room, 1 King Bed with Sofa bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Suite, Ocean View (Roof Top Master)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Room, 2 Queen Beds, Pool View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Club Suite, Oceanfront (Master)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Amenities

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities

  • Fitness facilities
  • Kids club

Lessons/classes/games
  • Aerobics
  • Pilates
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Golf
  • Surcharge for premium food items
  • Childcare
  • Spa/beauty facilities and services

  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • Onsite entertainment and activities included
  • A la carte dining included
  • Gratuities included
  • Additional gratuities accepted
  • Kids club included
  • Fitness facilities included
  • All meals included
  • Water fitness classes/lessons included
  • Childcare not included
  • Surcharge for premium food items
  • All available beverages included
  • Minibar (all beverages included)
  • Golf not included
  • Spa/beauty facilities and services not included
  • Onsite live performances included
  • Theme parties included

Property Features

Hyatt Ziva Riviera Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hyatt Ziva Riviera Cancun - All Inclusive features a complimentary water park, 9 outdoor swimming pools, a waterslide, and a spa tub. Dining is available at one of the property's 10 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the property's bars, which include 3 poolside bars and 7 bars/lounges. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 51000 square feet (4738 square meters) include conference space. This all-inclusive property also offers a 24-hour fitness center, a sauna, and spa services. Complimentary self parking is available on site. A total renovation of this property was completed in September 2021.

Hyatt Ziva Riviera Cancun - All Inclusive has designated areas for smoking.

  • Waterslide
  • Couples/private dining
  • Number of outdoor pools - 9
  • Number of spa tubs - 1
  • Elevator
  • Number of bars/lounges - 7
  • Number of poolside bars - 3
  • Number of swim-up bars - 1
  • Free water park access
  • 24-hour front desk
  • Conference space
  • Spa treatment room(s)
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Evening entertainment
  • Free self parking
  • Steam room
  • Free WiFi
  • Pool sun loungers
  • Sauna
  • Babysitting or childcare (surcharge)
  • Number of coffee shops/cafes - 1
  • Children's club (free)
  • Supervised childcare/activities (surcharge)
  • Conference space size (meters) - 4738
  • Spa services on site
  • Terrace
  • Proposal/romance packages available
  • Hair salon
  • Number of restaurants - 10
  • Concierge services
  • Conference space size (feet) - 51000
  • Gift shops or newsstand
  • Designated smoking areas
  • Pool umbrellas
  • Total number of rooms - 438
  • 24-hour fitness facilities
  • Wedding services
  • Outdoor entertainment area
  • Outdoor furniture

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 9
  • Waterslide
  • Free WiFi
  • Children's club (free)
  • Babysitting or childcare (surcharge)

Room Amenities

Hyatt Ziva Riviera Cancun - All Inclusive offers 438 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. 55-inch Smart televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Air conditioning
  • Television
  • Wheelchair accessible
  • Minibar
  • Coffee/tea maker
  • Daily housekeeping
  • Phone
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • Jetted bathtub
  • Ceiling fan
  • Room service (24 hours)
  • Designer toiletries
  • Premium bedding
  • Turndown service
  • Free bottled water
  • Premium TV channels
  • Access via exterior corridors
  • Separate bathtub and shower
  • In-room safe (laptop compatible)
  • Satellite TV service
  • Free WiFi
  • Rainfall showerhead
  • Furnished balcony or patio
  • Towels provided
  • Bedsheets provided
  • Number of bathrooms - 1
  • Smart TV
  • Closed captioned TV
  • Grab bar - in shower
  • Visual fire alarm
  • Wheelchair-width doorways
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Change of towels (on request)
  • Change of bed sheets (on request)
  • Dining table

Parking

Free self parking

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Food & Drink

Miyako - This restaurant specializes in Asian cuisine. Guests can enjoy drinks at the bar.

Rue de Rivoli - This restaurant specializes in French cuisine. Guests can enjoy drinks at the bar. Open daily.

Vivace - This restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.

Ki - This restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar. Open daily.

Afthonia - This buffet restaurant specializes in local and international cuisine. Open daily.

24-hour room service is available.

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. There are 16 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Number of treatment rooms 16
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center

Nearby Activities

9 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a complimentary water park, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Ecotours nearby
  • Fitness classes on site
  • Mountain biking nearby
  • Cave exploring/spelunking nearby
  • Fishing nearby
  • Yoga classes/instruction on site
  • Ziplining nearby

Hotel Policies

Payment types

Check-in

Check-in time starts at 3:00 PM

Check-in time ends at anytime

Minimum check-in age is: 18

Check-out

Check-out time is noon

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Service animals are allowed

Service animals are exempt from fees/restrictions

Property follows sanitization practices of COVID-19 Guidelines (CDC)

Guest accommodation is sealed after cleaning

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Property is cleaned with disinfectant

Staff wears personal protective equipment

Debit cards not accepted

Staffed front desk

No rollaway/extra beds available

Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)

No cribs (infant beds) available

Property confirms they are implementing enhanced cleaning measures

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets not allowed (service animals welcome)

We should mention

Reservations are required for spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Hotel Names

  • Hyatt Ziva Riviera Cancun
  • Hyatt Ziva Riviera Cancun All Inclusive
  • Hyatt Ziva Riviera Cancun - All Inclusive Puerto Morelos
  • Hyatt Ziva Riviera Cancun - All Inclusive All-inclusive property

Hotel Reviews

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