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Hyatt Ziva Cancun All Inclusive

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Aerial view
Creator video
8 bars/lounges, poolside bar
Ocean Front King (with Sofa Bed) | Premium bedding, free minibar, in-room safe, blackout drapes
View from room

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Air conditioning
The current price is $617
includes taxes & fees
May 12 - May 13

Explore the area

View in a map
Blvd. Kukulcan, Manzana 51, Lote 7, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪2 min walk‬
  • Place, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
    ‪1 min drive‬

Room options

View all photos for Ocean Front Pyramid Suite (with Sofa Bed)

Premium bedding, free minibar, in-room safe, blackout drapes

Ocean Front Pyramid Suite (with Sofa Bed)

  • Ocean view
  • 1316 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Dolphin View Master King (with Sofa Bed)

Premium bedding, free minibar, in-room safe, blackout drapes

Dolphin View Master King (with Sofa Bed)

7.6 out of 10
Good
(8 reviews)
  • 598 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Resort View Double

Resort View Double | Premium bedding, free minibar, in-room safe, blackout drapes

Resort View Double

9.8 out of 10
Exceptional
(10 reviews)
  • Resort view
  • 483 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Turquoize Sky Ocean Front Master King

Premium bedding, free minibar, in-room safe, blackout drapes

Turquoize Sky Ocean Front Master King

9.2 out of 10
Wonderful
(7 reviews)
  • Ocean view
  • 695 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Turquoize Sky Ocean Front Master Double

Premium bedding, free minibar, in-room safe, blackout drapes

Turquoize Sky Ocean Front Master Double

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 694 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Swim Up King (with Sofa Bed)

View from room

Swim Up King (with Sofa Bed)

10.0 out of 10
Exceptional
(3 reviews)
  • 483 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Swim Up Double

View from room

Swim Up Double

10.0 out of 10
Exceptional
(2 reviews)
  • 483 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Turquoize Sky Swim Up Ocean Front Master Double

View from room

Turquoize Sky Swim Up Ocean Front Master Double

10.0 out of 10
Exceptional
(1 review)
  • 694 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean Front Double

View from room

Club Ocean Front Double

9.6 out of 10
Exceptional
(12 reviews)
  • Ocean view
  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Turquoize Sky Swim Up Ocean Front Master King

View from room

Turquoize Sky Swim Up Ocean Front Master King

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 695 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Dolphin View Master Double

Premium bedding, free minibar, in-room safe, blackout drapes

Dolphin View Master Double

8.0 out of 10
Very good
(1 review)
  • 598 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Ocean Front King (with Sofa Bed)

Ocean Front King (with Sofa Bed) | Premium bedding, free minibar, in-room safe, blackout drapes

Ocean Front King (with Sofa Bed)

9.0 out of 10
Wonderful
(32 reviews)
  • Ocean view
  • 483 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean Front Double

Premium bedding, free minibar, in-room safe, blackout drapes

Ocean Front Double

9.2 out of 10
Wonderful
(44 reviews)
  • Ocean view
  • 483 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean Front Corner Suite

Club Ocean Front Corner Suite | Living room | LED TV

Club Ocean Front Corner Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 1087 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Turquoize Ocean Front Master King

Premium bedding, free minibar, in-room safe, blackout drapes

Turquoize Ocean Front Master King

9.6 out of 10
Exceptional
(19 reviews)
  • Ocean view
  • 694 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Turquoize Ocean Front Master Double

Premium bedding, free minibar, in-room safe, blackout drapes

Turquoize Ocean Front Master Double

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 694 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View King (with Sofa Bed)

Ocean View King (with Sofa Bed) | Premium bedding, free minibar, in-room safe, blackout drapes

Ocean View King (with Sofa Bed)

9.2 out of 10
Wonderful
(29 reviews)
  • Ocean view
  • 483 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean View Double

Premium bedding, free minibar, in-room safe, blackout drapes

Ocean View Double

8.8 out of 10
Excellent
(19 reviews)
  • Ocean view
  • 483 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Resort View King (with Sofa Bed)

View from room

Resort View King (with Sofa Bed)

9.0 out of 10
Wonderful
(10 reviews)
  • Resort view
  • 483 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Ocean Front King

Club Ocean Front King | Premium bedding, free minibar, in-room safe, blackout drapes

Club Ocean Front King

8.8 out of 10
Excellent
(17 reviews)
  • Ocean view
  • 463 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

Hyatt Ziva Cancun All Inclusive

4.5-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Hyatt Ziva Cancun All Inclusive's full-service spa. Then enjoy a meal at one of the property's 8 restaurants. Housekeeping is available on request.
Hyatt Ziva Cancun All Inclusive offers 547 accommodations with free minibar items and espresso makers. Rooms open to balconies. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a steam room, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 19 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a steam room. The spa is open daily.
Hyatt Ziva Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hyatt Ziva Cancun All Inclusive features a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and a steam room. Dining is available at one of the property's 8 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 8 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4.5-star property consist of a business center and a meeting room. This all-inclusive property also offers a children's pool, a 24-hour fitness center, and a rooftop terrace. Onsite self parking and valet parking are complimentary.

Hyatt Ziva Cancun All Inclusive has designated areas for smoking.

Moongate - This restaurant specializes in Asian cuisine and serves dinner only.
La Bastille - This restaurant specializes in French cuisine and serves dinner only. Open daily.
El Mercado - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Tradewinds - This steakhouse serves breakfast, lunch, and dinner. Open daily.
Lorenzo's - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Late night fare is available from 24-hour room service.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service

Entertainment

Onsite entertainment and activities
Onsite live performances

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 8 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • El Mercado
  • La Bastille
  • Lorenzo's
  • Moongate
  • Tradewinds

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Basketball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Outdoor tennis court
  • Playground
  • Snorkeling
  • Steam room

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 19 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hyatt Ziva Cancun All Inclusive
Hyatt Ziva Cancun
Hyatt Ziva Cancun All Inclusive All-inclusive property
Hyatt Ziva
Hyatt Ziva Cancun
Hyatt Ziva Cancun All Inclusive Cancun
Hyatt Ziva Cancun All Inclusive All-inclusive property
Hyatt Ziva Cancun All Inclusive All-inclusive property Cancun

Hyatt Ziva Cancun All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1496 out of 1900 reviews
Rating 8 - Good. 235 out of 1900 reviews
Rating 6 - Okay. 69 out of 1900 reviews
Rating 4 - Poor. 33 out of 1900 reviews
Rating 2 - Terrible. 67 out of 1900 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

Reviews

6/10 Okay

Martin

Liked: Cleanliness, amenities
Disliked: Staff & service
Amenities are good, beach is good, service at the restaurants terrible, food ok
Stayed 4 nights in Feb 2026

10/10 Excellent

Oxana

Stayed 1 night in Jan 2026

10/10 Excellent

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean. Great views from my room. Staff was extremely friendly and helpful. Grounds were clean. Restaurants and bars were excellent
Stayed 4 nights in Feb 2026

10/10 Excellent

Bas

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
They give great service!
Stayed 3 nights in Feb 2026

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was great! Miguel and Natasha were wonderful!! The only thing we didn't like was we wish there were more signs for people not to invade your space. We rented a cabana at the main pool and people kept coming in our area.
Stayed 6 nights in Jan 2026

10/10 Excellent

Gina

Liked: Cleanliness, amenities, property conditions & facilities
Room was always spotless. I want to throw out my mattress and buy one of theirs. All the staff were genuinely friendly and helpful. Food and drinks were great. Our butlers Anna and Omar went the extra mile. Checking in and out were a breeze. Beach is amazing. The ice cream is the best I’ve ever tasted. Fruit was sooo good. Room service food tasted like it was made when we called and brought up immediately. Spectacular hotel
Stayed 7 nights in Jan 2026

10/10 Excellent

richard

Stayed 6 nights in Jan 2026

10/10 Excellent

Tara Rochelle

Stayed 5 nights in Jan 2026

10/10 Excellent

Rene

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean. Friendly, polite and courteous staff.
Stayed 5 nights in Jan 2026

10/10 Excellent

Malka

Traveled with group
The room was spotless and service was impeccable. The pools were immaculate and absolutely stunning. Anything we asked for was immediately provided! Staff were friendly, polite, and always available.
Stayed 3 nights in Jan 2026

10/10 Excellent

Shinichiro

We enjoyed one week vacation without any unconfortable!
Stayed 4 nights in Jan 2026

10/10 Excellent

MARSHALL

Liked: Cleanliness, amenities, property conditions & facilities
The room was fine and the staff was outstanding!
Stayed 7 nights in Jan 2026

10/10 Excellent

Allen Shane

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice resort, really great service - particularly Oscar the manager of spa - we met him in the gym and he took us on a long tour of the facilities, spa,. and tennis court. Food was just ok, but resort and service more than made up for it.
Stayed 6 nights in Jan 2026

10/10 Excellent

Dhara

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms was great, service impeccable. The property is beautiful and food was excellent. Loved the beach access and pools. Only wish there was a heated or indoor pool although they did have several hot tubs.
Stayed 5 nights in Jan 2026

10/10 Excellent

Jacquelyn

Staff Food Beaches
Stayed 5 nights in Jan 2026

10/10 Excellent

Hamza

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great resort! Excellent staff
Stayed 4 nights in Jan 2026

10/10 Excellent

Ian Paulo Bucas

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The overall stay was amazing, the staffs were great even with getting our room cleaned they did it every day during our stay. The resort was exceptional. No words.
Stayed 5 nights in Jan 2026

10/10 Excellent

Sanaz

Stayed 3 nights in Jan 2026

8/10 Good

Sanaz

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, unlimited room services, friendly staff, no reservations needed for restaurants with reasonable waiting time ( minutes), great amenities Only cons: very low quality food at the buffet
Stayed 4 nights in Jan 2026

10/10 Excellent

Linnis

Liked: Cleanliness, amenities, property conditions & facilities
I now understand the resort life. They treated us like kings and queens at Ziva. Such compassionate customer service. Every single person there was amazing.
Stayed 1 night in Jan 2026

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All was fantastic...room and grounds were gorgeous!!!!
Stayed 2 nights in Jan 2026

6/10 Okay

ILYA

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
I was super upset at the room they gave me. Granted it was ocean front double which is what i booked but the pictures advertised was not how the room i recieved looked. The bathroom sink faucets were leaking the whole time. I called for them to repair it but all they did was tighten the handle which made it uncomfortable to open and close the faucet. The food selection at the buffet was mediocre. Shows were great but some were a bit to provocative for children which this resort was more catered towards. Theres no reason for a male dancer to be dressed as a female. Other then whats was spoken about the place was great.
Stayed 6 nights in Jan 2026

10/10 Excellent

Celina

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Cleanliness and Food
Stayed 7 nights in Jan 2026

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities
Every staff member was kind and courteous, and went above and beyond. Rooms were exceptionally clean service twice daily never had to wait for anything. Wonderful day very clean. Food was great. Felt very safe.
Stayed 4 nights in Jan 2026

10/10 Excellent

Wei Yu

Stayed 4 nights in Jan 2026