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Get an overview of this hotel
4.5-star Cancun hotel in Zona Hotelera

Popular property highlights

Free valet parking
Free WiFi
Business center
Laundry facilities
Babysitting or childcare (surcharge)

Location

Nestled on the beach, this Zona Hotelera hotel is just steps from Delphinus Dreams and Gaviota Azul Beach. Cancun Convention Center and Forum Beach are also within 10 minutes.

Hotel Features

Catch some rays at the beach or spend the day relaxing at Hyatt Ziva Cancun 's full-service spa. Then enjoy a meal at one of the hotel's 8 restaurants.

Room Amenities

All 547 rooms feature thoughtful touches like free minibar items and espresso makers, plus 24-hour room service and LED TVs with cable channels. Premium bedding, rainfall showerheads, and free bottled water are among the other amenities available to guests.

Languages Spoken

  • English

Show all languages

Hotel Policies

Payment types

Check-in

Check-in time starts at 3 PM

Check-in time ends at 3 PM

Minimum check-in age is: 18

Check-out

Check-out time is noon

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Contactless check-out is available.Individually-wrapped food options are available for dinner and through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Contactless check-out is available.Individually-wrapped food options are available for dinner and through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

Service animals are allowed

Service animals are exempt from fees/restrictions

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property is cleaned with disinfectant

Staff wears personal protective equipment

Security system

Protective clothing is available to guests

Masks are available to guests

Debit cards not accepted

Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Staffed front desk

Social distancing measures are in place

Property confirms they are implementing enhanced cleaning measures

Individually-wrapped food options are available

Individually-wrapped food options are available for dinner

Individually-wrapped food options are available through room service

Gap period enforced between guest stays 24 hours

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Pet Policy

  • Pets not allowed (service animals welcome)

Hotel Names

  • Hyatt Ziva Cancun All Inclusive
  • Hyatt Ziva Cancun
  • Hyatt Ziva Cancun All Inclusive All-inclusive property
  • Hyatt Ziva
  • Hyatt Ziva Cancun Hotel
  • Hyatt Ziva Cancun Cancun
  • Hyatt Ziva Cancun Hotel Cancun
  • Hyatt Ziva Cancun All Inclusive

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Globe

Hotel Amenities

Renovations + Closures

This property is closed from March 24 2020 to June 30 2020 (dates subject to change).

All-inclusive Details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

  • All available beverages included
  • Taxes included
  • 24-hour room service
  • Onsite entertainment and activities included
  • Buffet and à la carte dining
  • Gratuities included
  • Onsite live performances included
  • All food and beverages included

Property Features

Hyatt Ziva Cancun is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hyatt Ziva Cancun features a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and a 24-hour fitness center. Dining is available at one of the hotel's 8 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include 7 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4.5-star property consist of a business center and a meeting room. This all-inclusive hotel also offers a children's pool, a rooftop terrace, and a complimentary children's club. Onsite valet parking is complimentary.

Hyatt Ziva Cancun has designated areas for smoking.

  • Number of outdoor pools - 3
  • Elevator
  • Rooftop terrace
  • Number of bars/lounges - 7
  • Full-service spa
  • 24-hour front desk
  • Poolside bar
  • Business center
  • Spa treatment room(s)
  • Tours/ticket assistance
  • Coffee shop or café
  • Dry cleaning/laundry service
  • Free WiFi
  • Free valet parking
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Children's pool
  • Area shuttle (surcharge)
  • Luggage storage
  • Hair salon
  • Number of restaurants - 8
  • Concierge services
  • Designated smoking areas
  • Outdoor tennis court
  • Laundry facilities
  • Total number of rooms - 547
  • 24-hour fitness facilities
  • One meeting room
  • Garden

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site

Room Amenities

Hyatt Ziva Cancun offers 547 accommodations with free minibar items and espresso makers. Beds feature premium bedding. LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • LED TV
  • Daily housekeeping
  • Blackout drapes/curtains
  • Phone
  • Turndown service
  • Free bottled water
  • Linens provided
  • Private bathroom
  • In-room climate control (air conditioning)
  • Bathrobes
  • Rainfall showerhead
  • Free toiletries
  • Espresso maker
  • Hair dryer
  • Iron/ironing board
  • Eco-friendly toiletries
  • Premium bedding
  • In-room safe
  • Number of bathrooms - 1
  • Shower only
  • Minibar (stocked, free items)
  • Cable TV service
  • Room service (24 hours)
  • Rollaway/extra beds (free)

Parking

Free valet parking

Internet

Available in some public areas: Free WiFi

Food & Drink

Moongate - This restaurant specializes in Asian cuisine and serves dinner only.

La Bastille - This restaurant specializes in French cuisine and serves dinner only.

El Mercado - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Breeze Grill - This steakhouse serves breakfast, lunch, and dinner.

Lorenzo's - This restaurant specializes in Italian cuisine and serves lunch and dinner.

Late night fare is available from 24-hour room service.

Spa Services

Guests can pamper themselves with a trip to the onsite spa, which has 19 treatment rooms. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna and a steam room.

The spa is open daily.

  • Sauna in spa
  • Steam room in spa
  • Number of treatment rooms 19
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Basketball on site

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