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Hyatt Ziva Cancun All Inclusive

4.5 star property

Choose dates to view prices

Photo gallery for Hyatt Ziva Cancun All Inclusive

Relax by the resort pool surrounded by palm trees and thatched umbrellas.
Enjoy ocean views from the balcony through the large sliding glass door.
Relax by the pool surrounded by palm trees and ocean views, with lounge chairs and umbrellas providing shade.
Enjoy a city view from the large bed, with a small table and chair nearby for dining or reading.
Situated on a concrete platform, this serene pavilion offers a tranquil escape surrounded by palm trees and a body of water.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
$590
includes taxes & fees
Aug 26 - Aug 27

Explore the area

Map
Blvd. Kukulcan, Manzana 51, Lote 7, Cancun, QROO, 77500
  • Gaviota Azul Beach
    ‪2 min walk‬
  • Cancun Convention Center
    ‪8 min walk‬
  • Hotel Zone Beaches
    ‪9 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Club Ocean Front King

Relax in comfort with a large bed, a seating area, and a desk near the window offering ocean views.

Club Ocean Front King

8.8 out of 10
Excellent
(16 reviews)
  • 463 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean View Double

Enjoy ocean views from the large window in this stylish room featuring a comfortable bed, seating area, and flat-screen TV.

Ocean View Double

8.8 out of 10
Excellent
(19 reviews)
  • 483 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Resort View King (with Sofa Bed)

Relax in a spacious room with a large bed, sofa, and desk, offering a comfortable seating area and a window with a view.

Resort View King (with Sofa Bed)

9.0 out of 10
Wonderful
(7 reviews)
  • 483 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Turquoize Ocean Front Master Double

Enjoy breathtaking ocean views from the comfort of this spacious room, featuring a large bed, sofa, and desk.

Turquoize Ocean Front Master Double

9.4 out of 10
Exceptional
(3 reviews)
  • 694 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View King (with Sofa Bed)

Relax in comfort with a large bed, seating area, and city view.

Ocean View King (with Sofa Bed)

9.2 out of 10
Wonderful
(27 reviews)
  • 483 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Ocean Front Corner Suite

Relax in this stylish living room with a large sofa, coffee table, and floor lamp, offering a view of the city from the balcony.

Club Ocean Front Corner Suite

10.0 out of 10
Exceptional
(1 review)
  • 1087 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Turquoize Ocean Front Master King

Enjoy breathtaking ocean views from the comfort of this spacious room, featuring a large bed, sofa, and desk.

Turquoize Ocean Front Master King

9.6 out of 10
Exceptional
(19 reviews)
  • 694 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Swim Up King (with Sofa Bed)

Relax by the ocean with a clear view, surrounded by palm trees and a pool.

Swim Up King (with Sofa Bed)

10.0 out of 10
Exceptional
(3 reviews)
  • 483 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Swim Up Double

Relax by the ocean with a clear view, surrounded by palm trees and a pool.

Swim Up Double

10.0 out of 10
Exceptional
(2 reviews)
  • 483 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Turquoize Sky Ocean Front Master King

Enjoy breathtaking ocean views from the comfort of this spacious room, featuring a large bed, sofa, and desk.

Turquoize Sky Ocean Front Master King

9.2 out of 10
Wonderful
(7 reviews)
  • 695 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Turquoize Sky Ocean Front Master Double

Enjoy breathtaking ocean views from the comfort of this spacious room, featuring a large bed, sofa, and desk.

Turquoize Sky Ocean Front Master Double

8.0 out of 10
Very good
(1 review)
  • 694 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Dolphin View Master King (with Sofa Bed)

Relax in a spacious room with a large bed, sofa, and armchairs, plus a flat-screen TV and minibar.

Dolphin View Master King (with Sofa Bed)

7.6 out of 10
Good
(8 reviews)
  • 598 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Resort View Double

Two large beds with white linens, a flat-screen TV, and a ceiling fan are featured in this stylish room.

Resort View Double

9.8 out of 10
Exceptional
(10 reviews)
  • 483 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean Front Pyramid Suite (with Sofa Bed)

Relax in this inviting living area with a round dining table, comfortable sofa, and mounted TV.

Ocean Front Pyramid Suite (with Sofa Bed)

  • 1316 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean Front King (with Sofa Bed)

Relax in a spacious room with a large bed, separate seating area, and balcony offering a sea view.

Ocean Front King (with Sofa Bed)

9.0 out of 10
Wonderful
(28 reviews)
  • 483 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean Front Double

Enjoy ocean views from the large window in this stylish room featuring a comfortable bed, seating area, and flat-screen TV.

Ocean Front Double

9.2 out of 10
Wonderful
(40 reviews)
  • 483 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Turquoize Sky Swim Up Ocean Front Master King

Enjoy a tranquil ocean view from the comfort of this serene hotel room, featuring a bathtub and seating area.

Turquoize Sky Swim Up Ocean Front Master King

10.0 out of 10
Exceptional
(2 reviews)
  • 695 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Dolphin View Master Double

Relax in a spacious room with a large bed, flat-screen TV, and balcony overlooking palm trees and the pool area.

Dolphin View Master Double

8.0 out of 10
Very good
(1 review)
  • 598 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Turquoize Sky Swim Up Ocean Front Master Double

Enjoy a tranquil ocean view from the comfort of this serene hotel room, featuring a bathtub and seating area.

Turquoize Sky Swim Up Ocean Front Master Double

10.0 out of 10
Exceptional
(1 review)
  • 694 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean Front Double

Enjoy breathtaking ocean views from this resort's balcony.

Club Ocean Front Double

9.6 out of 10
Exceptional
(12 reviews)
  • 463 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

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4.6 out of 5, Wonderful, (3805)
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About this property

Hyatt Ziva Cancun All Inclusive

4.5-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Hyatt Ziva Cancun All Inclusive's full-service spa. Then enjoy a meal at one of the property's 8 restaurants. Housekeeping is available on request.
Hyatt Ziva Cancun All Inclusive offers 547 accommodations with free minibar items and espresso makers. Rooms open to balconies. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a steam room, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 19 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a steam room. The spa is open daily.
Hyatt Ziva Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hyatt Ziva Cancun All Inclusive features a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and a steam room. Dining is available at one of the property's 8 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 8 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4.5-star property consist of a business center and a meeting room. This all-inclusive property also offers a children's pool, a 24-hour fitness center, and a rooftop terrace. Onsite self parking and valet parking are complimentary.

Hyatt Ziva Cancun All Inclusive has designated areas for smoking.

Moongate - This restaurant specializes in Asian cuisine and serves dinner only.
La Bastille - This restaurant specializes in French cuisine and serves dinner only. Open daily.
El Mercado - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Tradewinds - This steakhouse serves breakfast, lunch, and dinner. Open daily.
Lorenzo's - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Late night fare is available from 24-hour room service.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 8 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • El Mercado
  • La Bastille
  • Lorenzo's
  • Moongate
  • Tradewinds

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Basketball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Outdoor tennis court
  • Playground
  • Snorkeling
  • Steam room

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 19 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hyatt Ziva Cancun All Inclusive
Hyatt Ziva Cancun
Hyatt Ziva Cancun All Inclusive All-inclusive property
Hyatt Ziva
Hyatt Ziva Cancun
Hyatt Ziva Cancun All Inclusive Cancun
Hyatt Ziva Cancun All Inclusive All-inclusive property
Hyatt Ziva Cancun All Inclusive All-inclusive property Cancun

Hyatt Ziva Cancun All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1479 out of 1882 reviews
Rating 8 - Good. 233 out of 1882 reviews
Rating 6 - Okay. 57 out of 1882 reviews
Rating 4 - Poor. 36 out of 1882 reviews
Rating 2 - Terrible. 77 out of 1882 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly. Access to excursions was top notch. The beach and the pools are very well maintained.
Stayed 5 nights in May 2025

10/10 Excellent

Maria, Chula Vista

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with beautiful beach, facilities are updated and clean, love Ann the pools, the nightly shows, and staff is friendly and food is great quality and all amenities are wonderful.
Stayed 5 nights in Apr 2025

10/10 Excellent

Vlada

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are in love with this hotel
Stayed 4 nights in Apr 2025

10/10 Excellent

Reynaldo Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! Will be coming back!
Stayed 3 nights in May 2025

10/10 Excellent

Randolph

Liked: Cleanliness, staff & service, property conditions & facilities
Lots of restaurants
Stayed 4 nights in May 2025

10/10 Excellent

VALERI

Stayed 7 nights in Apr 2025

6/10 Okay

ling yi

Traveled with family and small children
Resort rooms are old and need better maintenance
Stayed 5 nights in Apr 2025

8/10 Good

NAOKI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
generally, hotel level is excellent as we expected.
Stayed 1 night in May 2025

8/10 Good

Michael

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service, amenities
I loved the amenities, and service. The staff was always helpful and nice. While the room was always clean, there was an awful smell coming from the bathroom vent. Like sewage, so bad we just kept the bathroom door closed. Management came out , but there's nothing much that could be done.
Stayed 3 nights in Apr 2025

10/10 Excellent

adriana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2025

8/10 Good

Krystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2025

8/10 Good

Naveen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I really liked everything well organized within the property and daily evening shows at 2000
Stayed 4 nights in Apr 2025

10/10 Excellent

Titus

Stayed 4 nights in Apr 2025

10/10 Excellent

Yadong

Stayed 2 nights in Apr 2025

8/10 Good

Richard

Stayed 4 nights in Apr 2025

10/10 Excellent

Kosuke

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel.
Stayed 4 nights in Apr 2025

8/10 Good

Zachary Tyler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best staff and customer service. Beach was phenomenal. Food was hit or miss at times and the rooms aren’t sound proofed at all.
Stayed 4 nights in Apr 2025

10/10 Excellent

melanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ernesto was amazing. He greeted us every morning for breakfast and every evening for dinner. He made my family feel extremely welcome and helped us practice our Spanish. The food at the resort was amazing and we really enjoyed the cabana service.
Stayed 4 nights in Apr 2025

10/10 Excellent

Gunjan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Memorable experience for entire family!

Hyatt Ziva blew past our expectations for a fun family destination. They have a dolphin pond right in front of the balconies in Oceanview rooms which were absolutely stunning. Kids were entertained the entire time and swimming with the Dolphins, we're sure will be a memory they will cherish for a long time. Pools and the beach were steps away from our room, always clean and serve staff friendly and available the entire time. Entertainment team kept kids and adults engaged and ensured a great time. Food options were great throughout the day including late night taco and hotdog stands. For vegetarians like us, the options were a bit repetitive but our stay was just enough for everyone to not get bored with the options. All in all a fantastic stay and we'll definitely visit Hyatt Ziva again! P.S. There is also a Hyatt Ziva Riviera in Cancun, which is a completely different resort. Its easy to overlook so please be sure to double check before you book.
Stayed 4 nights in Apr 2025

10/10 Excellent

Miroslav

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Jean-Louis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you! We had a marvelous stay!
Stayed 6 nights in Mar 2025

10/10 Excellent

Deborah, Gillette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Tricia

Stayed 4 nights in Apr 2025

6/10 Okay

Regina, East Brunswick

Traveled with family
Liked: Cleanliness, staff & service
Customer service is excellent, a few things that need improvement: availability of beach and pool loungers, quality of food, drinks , sofa beds are very uncomfortable, more activities for teenagers
Stayed 9 nights in Apr 2025

10/10 Excellent

Shan, West orange

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience at Ziva, we’ve been to a lot of different resorts in Cancun. Ziva is exceptional, all the staff are really nice,eager to help. Beach is amazing, best beach in the hotel zone.
Stayed 3 nights in Apr 2025