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Hyatt Ziva Cancun All Inclusive

4.5 star property

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Photo gallery for Hyatt Ziva Cancun All Inclusive

3 outdoor pools, sun loungers
8 bars/lounges, poolside bar
Ocean View Double | Premium bedding, free minibar, in-room safe, blackout drapes
View from room
Exterior detail

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
$480
includes taxes & fees
Oct 21 - Oct 22

Explore the area

View in a map
Blvd. Kukulcan, Manzana 51, Lote 7, Cancun, QROO, 77500
  • Gaviota Azul Beach
    ‪2 min walk‬
  • Cancun Convention Center
    ‪8 min walk‬
  • Hotel Zone Beaches
    ‪9 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Club Ocean Front King

Club Ocean Front King | Premium bedding, free minibar, in-room safe, blackout drapes

Club Ocean Front King

8.8 out of 10
Excellent
(16 reviews)
  • 463 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean View Double

Premium bedding, free minibar, in-room safe, blackout drapes

Ocean View Double

8.8 out of 10
Excellent
(19 reviews)
  • 483 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Resort View King (with Sofa Bed)

View from room

Resort View King (with Sofa Bed)

9.0 out of 10
Wonderful
(7 reviews)
  • 483 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Turquoize Ocean Front Master Double

Premium bedding, free minibar, in-room safe, blackout drapes

Turquoize Ocean Front Master Double

9.4 out of 10
Exceptional
(3 reviews)
  • 694 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View King (with Sofa Bed)

Ocean View King (with Sofa Bed) | Premium bedding, free minibar, in-room safe, blackout drapes

Ocean View King (with Sofa Bed)

9.2 out of 10
Wonderful
(29 reviews)
  • 483 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Ocean Front Corner Suite

Club Ocean Front Corner Suite | Living room | LED TV

Club Ocean Front Corner Suite

10.0 out of 10
Exceptional
(1 review)
  • 1087 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Turquoize Ocean Front Master King

Premium bedding, free minibar, in-room safe, blackout drapes

Turquoize Ocean Front Master King

9.6 out of 10
Exceptional
(19 reviews)
  • 694 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Swim Up King (with Sofa Bed)

View from room

Swim Up King (with Sofa Bed)

10.0 out of 10
Exceptional
(3 reviews)
  • 483 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Swim Up Double

View from room

Swim Up Double

10.0 out of 10
Exceptional
(2 reviews)
  • 483 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Turquoize Sky Ocean Front Master King

Premium bedding, free minibar, in-room safe, blackout drapes

Turquoize Sky Ocean Front Master King

9.2 out of 10
Wonderful
(7 reviews)
  • 695 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Turquoize Sky Ocean Front Master Double

Premium bedding, free minibar, in-room safe, blackout drapes

Turquoize Sky Ocean Front Master Double

8.0 out of 10
Very good
(1 review)
  • 694 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Dolphin View Master King (with Sofa Bed)

Premium bedding, free minibar, in-room safe, blackout drapes

Dolphin View Master King (with Sofa Bed)

7.6 out of 10
Good
(8 reviews)
  • 598 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Resort View Double

Resort View Double | Premium bedding, free minibar, in-room safe, blackout drapes

Resort View Double

9.8 out of 10
Exceptional
(10 reviews)
  • 483 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean Front Pyramid Suite (with Sofa Bed)

Premium bedding, free minibar, in-room safe, blackout drapes

Ocean Front Pyramid Suite (with Sofa Bed)

  • 1316 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean Front King (with Sofa Bed)

Ocean Front King (with Sofa Bed) | Premium bedding, free minibar, in-room safe, blackout drapes

Ocean Front King (with Sofa Bed)

9.0 out of 10
Wonderful
(28 reviews)
  • 483 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean Front Double

Premium bedding, free minibar, in-room safe, blackout drapes

Ocean Front Double

9.2 out of 10
Wonderful
(42 reviews)
  • 483 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Turquoize Sky Swim Up Ocean Front Master King

View from room

Turquoize Sky Swim Up Ocean Front Master King

10.0 out of 10
Exceptional
(2 reviews)
  • 695 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Dolphin View Master Double

Premium bedding, free minibar, in-room safe, blackout drapes

Dolphin View Master Double

8.0 out of 10
Very good
(1 review)
  • 598 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Turquoize Sky Swim Up Ocean Front Master Double

View from room

Turquoize Sky Swim Up Ocean Front Master Double

10.0 out of 10
Exceptional
(1 review)
  • 694 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean Front Double

View from room

Club Ocean Front Double

9.6 out of 10
Exceptional
(12 reviews)
  • 463 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

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About this property

Hyatt Ziva Cancun All Inclusive

4.5-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Hyatt Ziva Cancun All Inclusive's full-service spa. Then enjoy a meal at one of the property's 8 restaurants. Housekeeping is available on request.
Hyatt Ziva Cancun All Inclusive offers 547 accommodations with free minibar items and espresso makers. Rooms open to balconies. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a steam room, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 19 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a steam room. The spa is open daily.
Hyatt Ziva Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hyatt Ziva Cancun All Inclusive features a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and a steam room. Dining is available at one of the property's 8 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 8 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4.5-star property consist of a business center and a meeting room. This all-inclusive property also offers a children's pool, a 24-hour fitness center, and a rooftop terrace. Onsite self parking and valet parking are complimentary.

Hyatt Ziva Cancun All Inclusive has designated areas for smoking.

Moongate - This restaurant specializes in Asian cuisine and serves dinner only.
La Bastille - This restaurant specializes in French cuisine and serves dinner only. Open daily.
El Mercado - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Tradewinds - This steakhouse serves breakfast, lunch, and dinner. Open daily.
Lorenzo's - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Late night fare is available from 24-hour room service.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 8 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • El Mercado
  • La Bastille
  • Lorenzo's
  • Moongate
  • Tradewinds

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Basketball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Outdoor tennis court
  • Playground
  • Snorkeling
  • Steam room

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 19 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hyatt Ziva Cancun All Inclusive
Hyatt Ziva Cancun
Hyatt Ziva Cancun All Inclusive All-inclusive property
Hyatt Ziva
Hyatt Ziva Cancun
Hyatt Ziva Cancun All Inclusive Cancun
Hyatt Ziva Cancun All Inclusive All-inclusive property
Hyatt Ziva Cancun All Inclusive All-inclusive property Cancun

Hyatt Ziva Cancun All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1479 out of 1893 reviews
Rating 8 - Good. 240 out of 1893 reviews
Rating 6 - Okay. 63 out of 1893 reviews
Rating 4 - Poor. 35 out of 1893 reviews
Rating 2 - Terrible. 76 out of 1893 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gricel Estrada

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

4/10 Poor

Diego, DORAL

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I was very dissapointed ,only 1 out 5 restaurant had air conditioner ,this was very stressfull since we are out in the sun all day and the tried to have a nice dinner but it really was impossible without air conditiiner . 2 they asked for extra money to get a private area that did had air conditioner ? How is this right ? I stayed in many hotels and never had this happened to me , i also found out that this has been happening for a while in the hotel If i was told that there was not air conditioner or that would have to pay extra to get air condition area , i would never have stayed in this hotel
Stayed 2 nights in Jun 2025

10/10 Excellent

Anthony N Quilitorio and Claudia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay. Rooms are clean and spacious. Many restaurant to choose from and the food are all excellent. Show each night are entertaining.
Stayed 5 nights in Jun 2025

10/10 Excellent

Meysam.morady***

Liked: Cleanliness, amenities, property conditions & facilities
Everything was ok just Dj on the club wasn't playing good.
Stayed 4 nights in Jun 2025

10/10 Excellent

Urayna, Milford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views are spectacular. Staff are so friendly and respectful. Special place to visit. Spend all day on the beach and hop into the many pools in the evening. Perfect place to relax and recharge.
Stayed 4 nights in Jun 2025

10/10 Excellent

Hermine

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is exceptionally clean throughout, with pristine common areas and well-maintained guest rooms. The staff members are incredibly friendly and attentive, always ready to assist with a smile. Additionally, the view from the hotel is breathtaking, offering a stunning panorama of the surrounding landscape that enhances the overall experience.
Stayed 5 nights in Jun 2025

6/10 Okay

Kim

Liked: Cleanliness
Overall it was good except the last meal we had got my family sick when we got back home. It was not very pleasant and I was glad I didn’t have to work the next few days to recover from food poisoning.
Stayed 4 nights in Jun 2025

10/10 Excellent

Seahoun

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
When we were checking in, we were offered an upgrade at a discounted price. We accepted the upgrade and ended up staying at the Turquoize Tower. We were assigned butlers Natasha and Marie. They were wonderful and made us feel so welcomed. They remembered our faces and not once did they ignore us when we walked pass. They always greeted us with a big smile while mentioning our names. They were quick in replying to any of our questions or requests. It was our first time at an All Inclusive resort and they made our first impression for it a 10/10. All restaurants and bars are great. The buffet was our favourite. Each night there are different performances and those were entertaining too. Overall it was a wonderful resort and can't wait for our next visit.
Stayed 3 nights in Jun 2025

8/10 Good

LE

Stayed 4 nights in Jun 2025

10/10 Excellent

Celine

Liked: Cleanliness, amenities, property conditions & facilities
Excellent!

10/10 Excellent

trinh

Stayed 4 nights in Jun 2025

10/10 Excellent

Heinz

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
AMAZING!!!!!!
Stayed 2 nights in May 2025

10/10 Excellent

Christine Charlotte

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly here! There was security around the entire property and all the facilities were very nice and clean. They had transportation and excursion workers that helped schedule all your activities to ensure your safety. There was also plenty of activities around the property throughout the entire day!
Stayed 4 nights in Jun 2025

10/10 Excellent

Russell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family vacation

3rd time here absolutely love iy
Stayed 5 nights in Jun 2025

10/10 Excellent

Chris Michael, Midland

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We were overwhelmed by the courteous and friendly staff. Everyone we encountered seamed genuinely happy to see us and gladly wanted take care of us. My wife had a leg injury and had some mobility issues. Our room was considerable distance from the pools and dining. However, with a quick call to the desk a wheelchair was immediately brought to the room and she was transported wherever she wanted to go. I had a scrape on my hand from handling luggage at the airport. When we arrived at the resort the staff recognized that I need some attention to my hand. The duty manager called and got a life guard to bandage my fingers to control the bleeding. Throughout our stay I was pleasantly surprised that many of the staff were aware of my injury and constantly ask about my condition and made sure I had fresh bandages daily. They took amazing care of me. One other very pleasant experience was the housekeeping staff. The lady that was cleaning our room was exceptional - she was studying English so that she could possibly advance in her position. We would have great conversations as she worked on her English skills as she completed all of her housekeeping duties. We were traveling with our family for this adventure and everyone in our group had shared the same experience with us - all good. We will go back next season.
Stayed 5 nights in May 2025

10/10 Excellent

Thai

Liked: Cleanliness
Stayed 7 nights in Jun 2025

8/10 Good

Mien, Staten Island

Traveled with group
Liked: Cleanliness, property conditions & facilities
I went here about 2-3 years ago and it was amazing however this time around was not that great there is too much of extra charges and the menu is smaller for a resort that u pay 600+ a night is not really worth it i remember when lobster was free unless u had the wild caught one that was 25$ no any lobster is 100$ extra crazy anyways all in all its the same place just more expensive and not worth the money anymore thank you but i wont be returning
Stayed 4 nights in May 2025

10/10 Excellent

Samuel

Stayed 3 nights in May 2025

10/10 Excellent

nestor

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 5 nights in May 2025

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Everybody is so friendly. It’s our family spot and we love to stay there because of food, staff, location, and safety.
Stayed 7 nights in May 2025

4/10 Poor

MEIYING

Stayed 3 nights in Jun 2025

8/10 Good

nikita

Stayed 5 nights in Jun 2025

8/10 Good

Edgar

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We have stayed at this resort many times always enjoy the nice beach, good food and nice property. Only thing I've noticed over the years some of the amenities are not as good anymore, for example the cabanas used to be at no charge first come first served not anymore, they have less options for snacks in the room they used to have a drawer full, just to mention a couple. But overall still a good place to stay.
Stayed 2 nights in Jun 2025

2/10 Terrible

Meir

Disliked: Cleanliness, amenities, property conditions & facilities
The staff stole money from my room and then kicked me out of the hotel
Stayed 3 nights in Jun 2025

10/10 Excellent

Alexander, Fort Lee

Stayed 4 nights in May 2025