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Hotel Imperial las Perlas

3.5 star property

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Photo gallery for Hotel Imperial las Perlas

On the beach
Restaurant
Beach bar
Outdoor pool
Front of property

Reviews

6.8 out of 10

Popular amenities

  • All inclusive
  • Bar
  • Room service
  • Housekeeping
  • Pool
$81
includes taxes & fees
Dec 26 - Dec 27

Explore the area

View in a map
Blvd. Kukulcan Km 2.5, Cancun, QROO, 77500
  • Place, Las Perlas Beach
    ‪3 min walk‬
  • Place, Puerto Cancun Marina Town Center
    ‪14 min walk‬
  • Place, Playa Tortugas
    ‪16 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪59 min drive‬

Room options

View all photos for Standard Double Room

Iron/ironing board, bed sheets

Standard Double Room

  • 215 sq ft
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room | Iron/ironing board, bed sheets

Standard Room

  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel Imperial las Perlas

3.5-star hotel in Zona Hotelera
This smoke-free hotel features an outdoor pool, a restaurant, and 2 bars/lounges. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Other amenities include a coffee shop/cafe, a children's pool, and a 24-hour front desk.
Hotel Imperial las Perlas offers 115 air-conditioned accommodations with complimentary toiletries. 32-inch LED televisions come with cable channels. Bathrooms include showers. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
An outdoor pool and a children's pool are on site.
Some rates at Hotel Imperial las Perlas are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Imperial las Perlas features an outdoor pool and a children's pool. The hotel offers a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Each day guests can enjoy a complimentary manager's reception. Public areas are equipped with complimentary wireless Internet access.

This Cancun hotel also offers a terrace and room service (during limited hours). Onsite self parking is complimentary.

Hotel Imperial las Perlas is a smoke-free property.

A complimentary manager's reception is offered each day.
Hotel Imperial las Perlas has a restaurant on site.
Room service (during limited hours) is available.

All inclusive details

All-inclusive room rates at Hotel Imperial las Perlas are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: MXN 250 for adults and MXN 150 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 250 for adults and MXN 150 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 8:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Imperial Las Perlas Cancun
Hotel Imperial las Perlas Hotel
Hotel Imperial las Perlas Cancun
Hotel Imperial las Perlas Hotel Cancun
Hotel Imperial las Perlas with optional All Inclusive

Hotel Imperial las Perlas Reviews

Reviews

6.8
Rating 10 - Excellent. 287 out of 1008 reviews
Rating 8 - Good. 222 out of 1008 reviews
Rating 6 - Okay. 208 out of 1008 reviews
Rating 4 - Poor. 121 out of 1008 reviews
Rating 2 - Terrible. 170 out of 1008 reviews

7.2/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gabrielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was an amazing experience with lovely staff.
Stayed 6 nights in Aug 2025

8/10 Good

Melanie

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We enjoyed our stay, it was worn but clean. At one point they ran out of certain drinks. It was hard to get water, they had it you had to ask for it. It should be readily available in a water cooler. The servers were nice and 2 were amazing Israel being one of them. My son is in a wheelchair and they gave us adjacent ground floor rooms which was great. The servers helped him down the step. The towels were great. The gift shop was lovely. The Sea you couldn't swim in and the smell was like sewage depending on the wind. We would stay here again.
Stayed 5 nights in Aug 2025

4/10 Poor

Amiluz

Traveled with family
Disliked: Cleanliness
We booked the AI, thinking we can relax in the hotel. But they have very slow wifi, should be fine if you can just sit outside there's an ocean view but it smells so bad. Food is average, limited option, and the dining is located by the beach and smells really bad, not sure because of sargasso or coz it's near a loading dock. There are birds ready to snatch your food. Room is outdated. The staffs are welcoming and nice though, the only complement I can give to this hotel.
Stayed 3 nights in Aug 2025

4/10 Poor

Melanie

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff very kind, good location. Not a lot of parking spots but the staff always managed to find spots to park. Not a real beach, many boats are leaving in front of the place, can’t swim there. The place needs a lot of updates (room, pool, bathroom), we were very disgusted by the birds that would fly in the buffet breakfast in the morning. It seems like a commun thing as no one cares anymore. We will not go there again.
Stayed 6 nights in Aug 2025

6/10 Okay

JUAN, Yulee

Traveled with group
Liked: Cleanliness, staff & service
They should variate the menu
Stayed 9 nights in Aug 2025

10/10 Excellent

jesus

Stayed 4 nights in Jul 2025

6/10 Okay

Yamileth

Liked: Staff & service
Disliked: Property conditions & facilities
It was p
Stayed 2 nights in Jul 2025

6/10 Okay

Jose

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Jul 2025

2/10 Terrible

Norman Ray

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Still waiting on a response from Hilda or the management about a refund for my shakedown money
Stayed 7 nights in Jul 2025

4/10 Poor

Luciana

Disliked: Cleanliness, property conditions & facilities
The photos is very misleading. The hotel beach is a port and you can’t swim. The water is dirty and is not a true beach. The room has two cockroach and it was very humid. The food choice was very limited… not worth it.
Stayed 3 nights in Jul 2025

2/10 Terrible

Mayra, Trumbull

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was horrible, the front desk staff very unfriendly.
Stayed 6 nights in Jun 2025

6/10 Okay

Raphael

It older than the picture look and it happen to be sea weed season when i went so acces to the beach was limited. The room are old but clean, the staff are nice but verry limited to speak english. The hotel has zero sound proofing so expect it to be loud in very early till late at night. The dinning option in very limited i would not recomend the all inclusive option. Very good budget hotel perfect to save money so you can invest on going on adventure to explore Mexico
Stayed 6 nights in Jun 2025

8/10 Good

Luz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Ernie

Stayed 9 nights in Jun 2025

4/10 Poor

Tara, Adrian

Stayed 1 night in May 2025

10/10 Excellent

Gurnam, Calgary

Liked: Cleanliness, amenities, property conditions & facilities
Good all inclusive brakefast,lunch, dinner .beach view room
Stayed 2 nights in Jun 2025

8/10 Good

Jose Antonio

Liked: Cleanliness, staff & service
Good
Stayed 3 nights in Jun 2025

10/10 Excellent

Gurnam, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area safe and free buffet service
Stayed 1 night in Jun 2025

8/10 Good

Mark

Stayed 9 nights in Jun 2025

8/10 Good

Syed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An old but decent facility

Great location , nice and professional staff but communication was difficult due to language barrier at registration and check out. Not much of food choices in food for vegetarians or No meat lovers.
Stayed 2 nights in Jun 2025

10/10 Excellent

Margaro

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff were rude with out solutions.
Stayed 6 nights in Jun 2025

4/10 Poor

Keith

Disliked: Cleanliness, property conditions & facilities
⭐☆☆☆☆ Disappointing Experience – Would Not Return I recently stayed at this hotel during my trip to Cancun and, unfortunately, it did not live up to expectations. While the photos looked nice online, the reality was different. The biggest issue was cleanliness — both the food and drinks were not very good. Some items didn’t taste fresh, and I was concerned about the overall hygiene, especially at the buffet and drink stations. Another major letdown was the lack of direct beach access. One of the reasons I booked this place was for the beachfront location, but to my surprise, there was no easy or private way to access the beach from the property. Overall, the hotel left a lot to be desired. With so many great options in Cancun, I’d recommend looking elsewhere for a better experience, especially if cleanliness and beach access are priorities.
Stayed 3 nights in May 2025

10/10 Excellent

ALFRED, MIAMI

Liked: Cleanliness, amenities, property conditions & facilities
Nice place
Stayed 1 night in May 2025

4/10 Poor

Tara, Adrian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only reason I did not rate it horrible was because the staff that worked there was overall amazing. But I did end up in the hospital over the food, the quality was very bad. I live in Mexico and am not picky, but my entire party of three was sick. Tomatoes had mold, bread was hard and was not changed throughout the day. What was put out is what it put out for that time of day. The other issue we had was, we told the front desk we had to go to the airport at 3/4am for the other person in our party. We are traveling with a toddler that does not sleep well, at 8:15am the cleaning staff pounded on our door, and I said "No thank you" as we just traveled across country and then went to the airport super early. She pounded over and over again, ONLY to ask if we needed our floors clean and what time we were checking out. I brought it to the front desk attention and they said it was a mistake they thought we were checking out that day. However, even if that is the case, checkout was not until noon and the cleaning lady absolutely knew we had a toddler with us and said she saw on the cameras that we did not get back until 5am. I just don't understand how you can charge so much for a resort for a night to be treated the way we were. The rooms were clean, beach in front is not very swimable, but the small private pool we had Infront was clean and an amazing part of it. If you visit absolutely do not eat here.
Stayed 1 night in May 2025

10/10 Excellent

Berly

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in May 2025