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Hotel Imperial Laguna Faranda

3.0 star property

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Photo gallery for Hotel Imperial Laguna Faranda

Outdoor pool, open 8:00 AM to 8:30 PM, sun loungers
Exterior
Standard Room | In-room safe, individually furnished, desk, blackout drapes
Front of property
Lake

Reviews

6.4 out of 10

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Breakfast included
  • Air conditioning
  • Parking included
$81
includes taxes & fees
Nov 28 - Nov 29

Explore the area

View in a map
Calle Quetzal No.11, Km 7.5, Cancun, QROO, 77500
  • Place, Cancun Golf Club at Pok Ta Pok
    ‪6 min walk‬
  • Place, Cancun Convention Center
    ‪17 min walk‬
  • Place, Tortuga Beach
    ‪19 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪81 min drive‬

Room options

View all photos for Quadruple Room Superior

In-room safe, individually furnished, desk, blackout drapes

Quadruple Room Superior

  • 484 sq ft
  • Sleeps 4

View all photos for Quadruple Room Standard

In-room safe, individually furnished, desk, blackout drapes

Quadruple Room Standard

  • 215 sq ft
  • Sleeps 4

View all photos for Standard Room

Standard Room | In-room safe, individually furnished, desk, blackout drapes

Standard Room

  • 398 sq ft
  • Golf view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Classic Room, Balcony, Lagoon View

Classic Room, Balcony, Lagoon View | In-room safe, individually furnished, desk, blackout drapes

Classic Room, Balcony, Lagoon View

  • 431 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About this property

Hotel Imperial Laguna Faranda

3-star hotel in Zona Hotelera
This hotel features an outdoor pool, a restaurant, and concierge services. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, tour/ticket assistance, and a garden are onsite.
Hotel Imperial Laguna Faranda offers 62 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Rooms open to balconies. Each accommodation is individually furnished. Televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary. This business-friendly hotel also offers an outdoor pool, a terrace, and multilingual staff. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Imperial Laguna Faranda has designated areas for smoking.

A complimentary continental breakfast is served each morning between 7:00 AM and 11:00 AM.
La Palapa Belga - This poolside fine-dining restaurant specializes in French cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Street parking available
  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 11:00 AM
  • A restaurant

Restaurants on site

  • La Palapa Belga

Things to do

  • 9-hole adjacent golf course
  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • On a lake
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • 4 buildings
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.27 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 8:30 PM

Property is also known as

Celuisma Imperial Laguna
Celuisma Imperial Laguna Cancun
Beach House Imperial Laguna Faranda Hotels Hotel Cancun
Celuisma Imperial Laguna Hotel Cancun
Celuisma Laguna Imperial
Hotel Imperial Laguna
Imperial Laguna
Imperial Laguna Hotel
Celuisma Imperial Laguna Cancun Hotel Cancun
Imperial Laguna Cancun
Beach House Imperial Laguna Faranda Hotels Hotel
Beach House Imperial Laguna Faranda Hotels Cancun
Hotel Imperial Laguna Faranda Cancun
Hotel Imperial Laguna Faranda
Imperial Laguna Faranda Cancun
Imperial Laguna Faranda
Hotel Hotel Imperial Laguna by Faranda Cancun
Cancun Hotel Imperial Laguna by Faranda Hotel
Hotel Hotel Imperial Laguna by Faranda
Hotel Imperial Laguna by Faranda Cancun
Celuisma Imperial Laguna Hotel
Beach House Imperial Laguna by Faranda Hotels
Imperial Laguna Faranda Cancun
Imperial Laguna Faranda Cancun
Hotel Imperial Laguna by Faranda
Hotel Imperial Laguna Faranda Hotel
Hotel Imperial Laguna Faranda Cancun
Hotel Imperial Laguna Faranda Hotel Cancun

Reviews

Hotel Imperial Laguna Faranda Reviews

6.4

6.4/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

5.6/10

Property conditions & facilities

6.6/10

Eco-friendliness
Rating 10 - Excellent. 141 out of 778 reviews
Rating 8 - Good. 197 out of 778 reviews
Rating 6 - Okay. 187 out of 778 reviews
Rating 4 - Poor. 105 out of 778 reviews
Rating 2 - Terrible. 148 out of 778 reviews

Reviews

6/10 Okay

Sangita

Disliked: Property conditions & facilities
Room condition were ok and requires some renovations. Needs improvement in bed (poor bed quality). Limited option in breakfast. Ok for 1 or 2 night stays. Swimming pool is good. No hanger in bathroom while taps and shower are too old and needs replacement. Mold smell. Air Conditioner in very good condition
Stayed 4 nights in Aug 2025

4/10 Poor

Keith

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I do not recommend this hotel.
Stayed 1 night in Aug 2025

8/10 Good

Julissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

10/10 Excellent

Mackenzie Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2025

10/10 Excellent

Hector

Stayed 1 night in Jun 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

4/10 Poor

Jeffrey

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 10 nights in May 2025

8/10 Good

jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pedimos no servisio en la resepcion y sin enbargo se lo icieron y mi esposa dise que se le perdieron unos aretes de su bolsa que la dejo en la cama .... Lo demas super bien
Stayed 3 nights in Jun 2025

2/10 Terrible

Alfredo, tooele

Stayed 1 night in May 2025

6/10 Okay

Raul

Traveled with family
Disliked: Property conditions & facilities
It’s cheap but you pay for what you get. In the bathroom there was a leak underneath the faucet. There were cracks on the walls. I had also paid for a balcony thinking I was going to have a great view and I got a first floor room to view to nothing. You also have to pay taxes when you check in. The cleaning is not that good either. It could’ve been better.
Stayed 4 nights in Apr 2025

4/10 Poor

Wanda

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The plumbing on the property was terrible. We were told not to put toliet tissue in toliet because it would get clogged. The mattress was soiled with some nasty unknown substance. The staff was nice and very helpful with information about activities to do in Cancun. No phones in the rooms for the guests to use. The bed didn't have fitted sheets put on the mattresses just regular sheets and no spreads to keep you warm. The breakfast wasn't real breakfast just cereal, milk and orange juice.
Stayed 8 nights in Apr 2025

2/10 Terrible

Shahram

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not even a soap, you easily hear people talking, from other rooms super messy, beds are small, I could smell someone was smoking, not a shampoo, the washrrom was dirty, I would never stay here even for free.
Stayed 1 night in Apr 2025

8/10 Good

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
FULL

4/10 Poor

Jorge Enrique

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
No hot water, no cup or glass to drink water in the room. Other breakfast is a scam. Bath condition very poor..
Stayed 1 night in Mar 2025

6/10 Okay

Inja

Traveled with group
Disliked: Amenities, property conditions & facilities
ROOM W AS NOT CLEAN
Stayed 2 nights in Mar 2025

6/10 Okay

iran

Liked: Property conditions & facilities
Ok
Stayed 2 nights in Jan 2025

10/10 Excellent

Alexander Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach
Stayed 8 nights in Dec 2024

2/10 Terrible

ST

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort

A small step above a hostel

The location was not as described . Beds were twins, not king size as stated. There there 4 of us in a room and we only had 2 towels. To get more it was a fight with the front desk it was a fight.
Stayed 2 nights in Dec 2024

10/10 Excellent

Ivana

Liked: Cleanliness, staff & service, property conditions & facilities
La atencion super amable. Depto muy comodo!
Stayed 1 night in Dec 2024

6/10 Okay

Ma Del Rosario

Traveled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
In pictures you can see beautiful sights but when you are there it’s different, the walls, doors are old, need repairing, sink in bath falling, it’s missing an table or hungers for your clothes, and this property don’t have restaurant
Stayed 5 nights in Dec 2024

10/10 Excellent

gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older but well kept property with a nice pool, dock, and nice views. The staff is 1st class. I got the service you would expect in expensive hotels.
Stayed 4 nights in Dec 2024

2/10 Terrible

Joan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful customer service and unreachable by phone. I reached out to the hotel 1.5 weeks before my stay to change my check in date because I had to change my flight and saw they had 8 rooms available for the new date. Me, my friend, and Expedia tried to call many times and they never picked up the phone (at least 6 different calls). They were not helpful via messages and gave me the runaround giving me excuses like changes cannot be made via messaging or phone - only by an email from Expedia to a specific email address they would not provide me and told me I could not send myself. Expedia sent the email 4 days before my check in date with no response. I followed up 2 days later. Finally got an email the day before my check in date that they do not have rooms available lol. It is a small hotel - they could have made the change via messages but clearly did not feel like accommodating because someone via message told me they had even spoken to the reservations person directly.
Stayed 1 night in Dec 2024

2/10 Terrible

Aleksandra

Stayed 1 night in Dec 2024

2/10 Terrible

Arturo

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very rude. They wanted to charge me to let a friend in my room 55 dollars just to hang out. Even though the room was for 4 people.. they said it had to be added on the reservation. If you meet someone and you want to brig then to your room better forget it. The stuff were super rude. I will never stay there again

4/10 Poor

Ki

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024