This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Hilton Cancun, an All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.
Simply walk outside to smell the salt air and watch the ocean waves from the sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Bring your whole family to Hilton Cancun, an All-Inclusive Resort for summer fun including 2 outdoor swimming pools, a complimentary water park, and a complimentary children's club.
Dining options at the property include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 poolside bars and a bar/lounge. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a steam room, a fitness center, and a garden. Guests can use the outdoor pool at a partner property. Complimentary secured self parking and secured valet parking are available on site.
Hilton Cancun, an All-Inclusive Resort is a smoke-free property.
Hilton Cancun, an All-Inclusive Resort offers 714 air-conditioned accommodations with coffee/tea makers and bathrobes. This Cancun property provides complimentary wireless Internet access. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.
Free self parking , Free valet parking
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Azulinda Lobby Bar - Onsite lobby lounge.
Azulinda Market & Cafe - Onsite café. Open 24 hours. Open daily.
Vela Food Hall - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.
La Luce - This restaurant serves dinner only. Open daily.
Maxal - This restaurant serves lunch and dinner. Open daily.
24-hour room service is available.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
A private beach and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools are on site along with a steam room and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in time starts at 3:00 PM
Check-in time ends at anytime
Minimum check-in age is: 18
Check-out time is noon
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Union Pay. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer; cashless payment methods are available for all transactions; reservations are required for some onsite facilities. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and CleanStay (Hilton).
Property does not require health documentation at check-in
Cashless transactions are available
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Pets cannot be left unattended
Commonly-touched surfaces are cleaned with disinfectant
Reservation might be required for some facilities onsite
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Contactless check-out is not available
Pets allowed in specific rooms only
Mobile key entry is not available
Debit cards not accepted
Food service has been amended for enhanced safety
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Property does not follow sanitization practices of any association
Staffed front desk
Contactless check-in is not available
Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
Property confirms they are implementing enhanced cleaning measures
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Guests are provided with hand sanitizer; cashless payment methods are available for all transactions; reservations are required for some onsite facilities.
Enhanced food service safety measures are in place.
This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and CleanStay (Hilton).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).