See all properties

Hard Rock Hotel Cancun - All Inclusive

4.5 star property

Choose dates to view prices

Photo gallery for Hard Rock Hotel Cancun - All Inclusive

View from room
Creator video
6 bars/lounges, 2 swim-up bars
1 bedroom, premium bedding, down comforters, free minibar
Outdoor pool, pool umbrellas, sun loungers

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Pet friendly
  • Breakfast included
  • Spa
$408
includes taxes & fees
Oct 20 - Oct 21

Explore the area

View in a map
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500
  • Place, Aquaworld
    ‪11 min walk‬
  • Place, La Isla Shopping Mall
    ‪4 min drive‬
  • Place, Delfines Beach
    ‪5 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Rock Suite Ocean View (Two Bedroom)

1 bedroom, premium bedding, down comforters, free minibar

Rock Suite Ocean View (Two Bedroom)

  • 1066 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Diamond Ocean View

1 bedroom, premium bedding, down comforters, free minibar

Diamond Ocean View

8.8 out of 10
Excellent
(19 reviews)
  • 431 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Rock)

1 bedroom, premium bedding, down comforters, free minibar

Suite, 1 Bedroom (Rock)

  • 635 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Rock Royalty Ocean View King

1 bedroom, premium bedding, down comforters, free minibar

Rock Royalty Ocean View King

8.4 out of 10
Very good
(8 reviews)
  • 431 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View King

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Ocean View King

8.0 out of 10
Very good
(16 reviews)
  • 431 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Lagoon view king

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Lagoon view king

9.0 out of 10
Wonderful
(24 reviews)
  • 431 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View Double

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Ocean View Double

8.6 out of 10
Excellent
(33 reviews)
  • 431 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Lagoon view double

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Lagoon view double

8.2 out of 10
Very good
(19 reviews)
  • 431 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Family Lagoon View (Two Bedroom)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Family Lagoon View (Two Bedroom)

10.0 out of 10
Exceptional
(2 reviews)
  • 861 sq ft
  • Lagoon view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room, 1 King Bed

8.6 out of 10
Excellent
(12 reviews)
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room, 2 Double Beds

8.6 out of 10
Excellent
(19 reviews)
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Family Ocean View - Two Bedroom

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Family Ocean View - Two Bedroom

  • 861 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Family Ocean View Double Beds - Two Bedroom

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Family Ocean View Double Beds - Two Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • 861 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 4 Double Beds

Classic Room, Mobility Accessible, Lagoon View

  • Sleeps 4
  • 2 Double Beds

Classic Room, 2 Bedrooms, Lagoon View (Deluxe Family)

  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Classic Room, 2 Bedrooms, Ocean View (Deluxe Family)

  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Classic Room, 2 Bedrooms, Ocean View (Deluxe Family, Double Beds)

  • Sleeps 6
  • 4 Double Beds

Deluxe Double Room, Lagoon View (Classic)

  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, Lagoon View (Classic)

  • Sleeps 3
  • 1 King Bed

Deluxe Double Room, Ocean View (Classic)

  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, Ocean View (Classic)

  • Sleeps 3
  • 1 King Bed

Deluxe Double Room (Classic)

  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed (Classic)

  • Sleeps 3
  • 1 King Bed

Classic Room, 1 King Bed, Ocean View (Diamond)

  • Sleeps 2
  • 1 King Bed

Similar properties

View from room
Sunscape Cancun All-Inclusive Resort & Spa by Hyatt
  • Pool
  • All inclusive
  • Spa
  • Kids pool
4.4 out of 5, Excellent, 5,685 reviews
Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

About this property

Hard Rock Hotel Cancun - All Inclusive

4.5-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Hard Rock Hotel Cancun - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
Hard Rock Hotel Cancun - All Inclusive offers 600 accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Beds feature down comforters and premium bedding. LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

An outdoor tennis court and a health club are featured at the property. An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness center.

Guests under 18 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.
Hard Rock Hotel Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Cancun - All Inclusive like a complimentary children's club and an outdoor pool.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 5 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 swim-up bars and 6 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a children's pool, outdoor tennis courts, and a health club. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hard Rock Hotel Cancun - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Pizzeto - This poolside family restaurant specializes in pizza and serves lunch and dinner.
Frida - Overlooking the pool, this theme restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.
Ciao - Overlooking the ocean, this theme restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Open daily.
Zen - Overlooking the garden, this theme restaurant specializes in Asian cuisine and serves breakfast and dinner. Open daily.
Toro - Overlooking the ocean and garden, this steakhouse serves dinner only. Open daily.
Late night fare is available from 24-hour room service.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Frida
  • Pizzeto
  • Toro
  • Zen

Things to do

  • 18-hole adjacent golf course
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Playground
  • Shopping
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • Conference center (16,404 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 19 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • 4 accessible parking spaces
  • Elevator (35 inch wide door)
  • Handrails in stairways (35 inches high)
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Lifeguards
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per week
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 34 per person (roundtrip)
  • Pet fee: USD 150 per pet, per week
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club or fitness facility

Property is also known as

All Inclusive Hard Rock Hotel
All Inclusive Hard Rock Hotel Cancun
Cancun Hard Rock Hotel
Hard Rock All Inclusive
Hard Rock Hotel All Inclusive
Hard Rock Hotel All Inclusive Cancun
Hard Rock Hotel Cancun
Hard Rock Hotel Cancun All Inclusive
Hard Rock Hotel All Inclusive All-inclusive property
Hard Rock Cancun Inclusive in
Hard Rock Hotel Cancun All Inclusive
Cancun Hard Rock Hotel Cancun - All Inclusive Hotel
Hard Rock Hotel Cancun - All Inclusive Cancun
Hard Rock Hotel All Inclusive
Hard Rock Cancun All Inclusive
Hard Rock All Inclusive
Hotel Hard Rock Hotel Cancun - All Inclusive Cancun
Hotel Hard Rock Hotel Cancun - All Inclusive
Hard Rock Cancun All Inclusive

Reviews

Hard Rock Hotel Cancun - All Inclusive Reviews

7.8

Good

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 662 out of 1312 reviews
Rating 8 - Good. 237 out of 1312 reviews
Rating 6 - Okay. 169 out of 1312 reviews
Rating 4 - Poor. 97 out of 1312 reviews
Rating 2 - Terrible. 147 out of 1312 reviews

Reviews

10/10 Excellent

Anna Elisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Sarah

Stayed 3 nights in Mar 2025

8/10 Good

Ruben

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great stay
Stayed 7 nights in Jul 2025

10/10 Excellent

brandon, Rock Hill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More food options for breakfast and lunch would be nice. Limited to just a small cafe and room service for breakfast, and a outside pizza & hamburger bar for lunch.
Stayed 4 nights in Jul 2025

8/10 Good

Maria Loza, manor

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Service was great
Stayed 4 nights in Jul 2025

10/10 Excellent

Somsanouk

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Tiffanie

Liked: Cleanliness, amenities
Rooms was nice food was good Micheal Jackson show was the best great customer service
Stayed 3 nights in Jul 2025

10/10 Excellent

Jeorgina

Stayed 3 nights in Jul 2025

10/10 Excellent

Jonas

Stayed 4 nights in Jul 2025

10/10 Excellent

Guadalupe

Traveled with partner
Liked: Amenities, property conditions & facilities
Experience here was awesome all the personal was very nice and helpful. Food was good. Pizza at the pool was the best. Everything was amazing.
Stayed 3 nights in Jul 2025

10/10 Excellent

gerardo

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Service & staff very attentive!
Stayed 3 nights in Jul 2025

10/10 Excellent

sergio

Stayed 6 nights in Mar 2025

10/10 Excellent

john

Liked: Cleanliness, amenities, property conditions & facilities
I stayed there in diamond room it was amazing. Service is l very good .they care a lot and anything you ask for they will provided for you. restaurants are good but the buffet needs improvement in case of quality and variety. You will see almost the same quality and stuff for morning, lunch and dinner and nothing is tempting different tho of show every night . Overally I enjoyed my stay and it’s highly recommended .
Stayed 3 nights in Jul 2025

10/10 Excellent

Athir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dry nice location and nice weather and friendly staff
Stayed 5 nights in Jul 2025

10/10 Excellent

Jose A

Liked: Cleanliness, amenities
I absolutely loved this property the food was also amazing regardless of which restaurant you picked… The rooms are a little outdated in my opinion but still nice. Pool aware was a blast that’s were we spent majority of the time.
View from the 8th floor
Stayed 4 nights in Jul 2025

10/10 Excellent

Mallelyn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing. I have been a member of Hard Rock properties for more than 10 years but have always gone to the property on Punta Cana but this hotel in Cancun is amazing in every aspect. Totally recommended
Stayed 2 nights in Jul 2025

2/10 Terrible

nasim

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jul 2025

2/10 Terrible

Juan

Traveled with family
Disliked: Amenities, property conditions & facilities
Property was under contract and we were offer a 200 per day per room credit and was not given to us or offer
Stayed 3 nights in Jul 2025

10/10 Excellent

Adriana

Liked: Cleanliness, amenities
Stayed 2 nights in Jul 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is our second trip in 10 years to the hard rock and it is consistent. Consistently good! The food is amazing. The staff is friendly. The property is pristine. Believe it or not, we are coming back in August!
Stayed 4 nights in Jul 2025

2/10 Terrible

Angie

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Foods so bad. check in so late, not much activities to do in the hotel.
Stayed 2 nights in Jul 2025

6/10 Okay

juan

The check in and recepción was dirty
Stayed 4 nights in Jun 2025

2/10 Terrible

JASMINE

Stayed 3 nights in Jul 2025

10/10 Excellent

SANKET P

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 3 nights in Jul 2025

10/10 Excellent

JUSTIN

Stayed 6 nights in Jun 2025