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Hard Rock Hotel Cancun - All Inclusive

4.5 star property

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Enjoy breathtaking ocean views from this balcony with a table and two chairs.
Enjoy ocean views from the large window in this stylish room featuring two beds, a desk, and a flat-screen TV.
Enjoy a drink at the circular bar surrounded by a vibrant mural and wicker chairs.
Guests can enjoy ocean views from the resort's deck, which features a pergola and exercise space.
Relax by the infinity pool overlooking the ocean, surrounded by palm trees and sun loungers.

Popular amenities

  • Bar
  • Pet friendly
  • Spa
  • Room service

Explore the area

Map
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500
  • Aquaworld
    ‪10 min walk‬
  • La Isla Shopping Mall
    ‪4 min drive‬
  • Delfines Beach
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬

Room options

View all photos for Deluxe Family Lagoon View (Two Bedroom)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Family Lagoon View (Two Bedroom)

10.0 out of 10
Exceptional
(1 review)
  • 861 sq ft
  • Lagoon view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Lagoon view double

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Lagoon view double

8.2 out of 10
Very good
(19 reviews)
  • 431 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room, 2 Double Beds

9.0 out of 10
Wonderful
(17 reviews)
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room, 1 King Bed

8.6 out of 10
Excellent
(9 reviews)
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Lagoon view king

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Lagoon view king

8.8 out of 10
Excellent
(22 reviews)
  • 431 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View King

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Ocean View King

8.0 out of 10
Very good
(16 reviews)
  • 431 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View Double

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Ocean View Double

8.4 out of 10
Very good
(32 reviews)
  • 431 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Diamond Ocean View

1 bedroom, premium bedding, down comforters, free minibar

Diamond Ocean View

8.8 out of 10
Excellent
(18 reviews)
  • 431 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Royalty Ocean View King

1 bedroom, premium bedding, down comforters, free minibar

Rock Royalty Ocean View King

8.4 out of 10
Very good
(8 reviews)
  • 431 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Classic Room, 1 King Bed, Ocean View (Diamond)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Rock)

1 bedroom, premium bedding, down comforters, free minibar

Suite, 1 Bedroom (Rock)

  • 635 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

Deluxe Room, 2 Double Beds (Classic)

  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed (Classic)

  • Sleeps 3
  • 1 King Bed

View all photos for Rock Suite Ocean View (Two Bedroom)

1 bedroom, premium bedding, down comforters, free minibar

Rock Suite Ocean View (Two Bedroom)

  • 1066 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Deluxe Room, 2 Double Beds, Ocean View (Classic)

  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, Ocean View (Classic)

  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Double Beds, Lagoon View (Classic)

  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, Lagoon View (Classic)

  • Sleeps 3
  • 1 King Bed

Classic Room, 2 Bedrooms, Ocean View (Deluxe Family)

  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Classic Room, 2 Bedrooms, Ocean View (Deluxe Family, Double Beds)

  • Sleeps 6
  • 4 Double Beds

Classic Room, Accessible, Lagoon View

  • Sleeps 4
  • 2 Double Beds

Classic Room, 2 Bedrooms, Lagoon View (Deluxe Family)

  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Family Ocean View Double Beds - Two Bedroom

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Family Ocean View Double Beds - Two Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • 861 sq ft
  • Ocean view
  • Sleeps 6
  • 4 Double Beds

View all photos for Deluxe Family Ocean View - Two Bedroom

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Family Ocean View - Two Bedroom

  • 861 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

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About this property

Hard Rock Hotel Cancun - All Inclusive

4.5-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Hard Rock Hotel Cancun - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
Hard Rock Hotel Cancun - All Inclusive offers 600 accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Beds feature down comforters and premium bedding. LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

An outdoor tennis court and a health club are featured at the property. An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness center.

Guests under 18 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.
Hard Rock Hotel Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Cancun - All Inclusive like a complimentary children's club and an outdoor pool.

Dining is available at one of the property's 5 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 swim-up bars and 6 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a children's pool, outdoor tennis courts, and a health club. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hard Rock Hotel Cancun - All Inclusive is a smoke-free property.

Pizzeto - This poolside family restaurant specializes in pizza and serves lunch and dinner.
Frida - Overlooking the pool, this theme restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.
Ciao - Overlooking the ocean, this theme restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Open daily.
Zen - Overlooking the garden, this theme restaurant specializes in Asian cuisine and serves breakfast and dinner. Open daily.
Toro - Overlooking the ocean and garden, this steakhouse serves dinner only. Open daily.
Late night fare is available from 24-hour room service.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Frida
  • Pizzeto
  • Toro
  • Zen

Things to do

  • 18-hole adjacent golf course
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Playground
  • Shopping
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • Conference center (16,404 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 19 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • 4 accessible parking spaces
  • Elevator (35 inch wide door)
  • Handrails in stairways (35 inches high)
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Lifeguards
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per week
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 34 per person (roundtrip)
  • Pet fee: USD 150 per pet, per week
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club or fitness facility

Property is also known as

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Hard Rock Hotel Cancun - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 577 out of 1177 reviews
Rating 8 - Good. 220 out of 1177 reviews
Rating 6 - Okay. 156 out of 1177 reviews
Rating 4 - Poor. 87 out of 1177 reviews
Rating 2 - Terrible. 137 out of 1177 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Noel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The pushy people trying to sell you a time share. Once you say “no” that should be it. Yet they are a bit too persistent.
Stayed 4 nights in Apr 2025

4/10 Poor

Dustin

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2025

4/10 Poor

Danny

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Check in was terrible, Also it was impossible to reserve dinning at the restaurants
Stayed 3 nights in Apr 2025

8/10 Good

Joshua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a member of our party that had food allergies. The way the staff handled that was best described as unbalanced. We had a card, but found that things were not labeled clearly and we received conflicting messages from the staff at the buffet. Yes, these are Gluten Free, and these are made with flour were messages we received a day apart about the same item. The staff at the cafe did not have ingredients for the ice cream. I called the resort well in advance of our trip and was told we would have nothing to worry about. Each day was a challenge. The staff at Caio was fantastic and knowledgeable. The staff at the upstairs snack stand was also fabulous…the buffet let much to be desired and often left us uneasy when selecting items.
Stayed 5 nights in Apr 2025

10/10 Excellent

Brandon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and drinks was amazing Staff was good Definitely coming back and referring people to visit. Excellent location. Nice family activities.
Stayed 3 nights in Apr 2025

8/10 Good

Abdiel Omar

Traveled with family and small children
Liked: Cleanliness, staff & service
This property is pretty dated. Could use an overhaul. The staff and entertainment are top notch. Food was ok. Wasn't blown away. The kids also really enjoyed the kids club.
Stayed 6 nights in Apr 2025

2/10 Terrible

Julian, Kinnelon

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff were kind, amenities are super limited. They try hard to offer services that take your $200/a day Resort Credit away from you. If you don’t work with swapping out your credits you can only use it for spa, salon or golfing but need to pay $35 person for each service. Restaurants are sub par. Buffett is practically same options throughout the day. My room had
Stayed 4 nights in Apr 2025

10/10 Excellent

Neil, Newmarket

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best poolside food in Cancun. Barely have to go to the buffet, the options poolside are fantastic.
Stayed 5 nights in Apr 2025

8/10 Good

maria

Traveled with family
Liked: Cleanliness, staff & service, amenities
Overall is good place just a little outdated!!!
Stayed 4 nights in Feb 2025

10/10 Excellent

Thelma L

Stayed 5 nights in Apr 2025

6/10 Okay

Edward

Traveled with partner
Disliked: Amenities
We liked the entertainment. But we booked rock royalty, which gave us different amenities that they never provided, even though we asked for them. Even through concierge service which we had and could text 24hrs but didn’t respond half the time or about something as simple as getting towels for the room. This hotel was very inconsistent with rules and communicating with their own staff. Some days we need a towel key other days we didn’t. When we ask questions about what we need or anything, they would point us to another person to talk to even though we can speak Spanish and then we would get the runaround after three or four people and just give up. The restaurant bookings also was another problem with them telling us to use the tablet in the room, which didn’t work then using the app which didn’t work and we even had one of their own hotel. Staff help us with the app and they couldn’t get it to work and then we had to go book it in line and at a certain time, but sometimes there was even nobody at the restaurant so you could book it. No advantage to having rock royalty even though they said we get extra amenities.
Stayed 7 nights in Apr 2025

10/10 Excellent

Daniel

Traveled with partner
Liked: Amenities
Nice and quiet
Stayed 3 nights in Apr 2025

6/10 Okay

Jasminder S

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only view and ocean
Stayed 5 nights in Apr 2025

10/10 Excellent

Hector, Colorado Springs

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and will be coming back
Stayed 2 nights in Apr 2025

8/10 Good

Pilis Miguelina Pena de

Stayed 3 nights in Apr 2025

10/10 Excellent

Subramanian

Stayed 3 nights in Mar 2025

10/10 Excellent

Michael Frank

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 3 nights in Apr 2025

10/10 Excellent

April

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2025

10/10 Excellent

Jose De Jesus Amezcua

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel! Has everything you need, great atmosphere, food, and staff
Stayed 2 nights in Apr 2025

4/10 Poor

Stephanie Ann

Stayed 5 nights in Apr 2025

10/10 Excellent

yunieski

Liked: Cleanliness, staff & service, property conditions & facilities
We have such a great time. Well recorded.
Stayed 1 night in Apr 2025

6/10 Okay

Angel

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Smells like mildew and very old property needs updating. Service is ok.
Stayed 3 nights in Apr 2025

10/10 Excellent

Leovie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent customer service
Stayed 7 nights in Apr 2025

8/10 Good

Sukhdip Kaur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025