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The Sens Cancun By Oasis

4.0 star property

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Photo gallery for The Sens Cancun By Oasis

Aerial view
Exterior
On the beach, white sand, beach bar
Property amenity
View from room

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • All inclusive
  • Breakfast included
  • Housekeeping
  • Spa

Explore the area

Map
Boulevard Kukulcan Km. 4.5, Boulevard Zona Hotelera Km 4.5, Cancun, QROO, 77500
  • Marlin Beach
    ‪3 min walk‬
  • Cancun Interactive Aquarium
    ‪10 min walk‬
  • La Isla Shopping Mall
    ‪11 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬

Room options

View all photos for Sens Master Suite

Sens Master Suite | Minibar, blackout drapes, iron/ironing board, free WiFi

Sens Master Suite

  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sens Superior

Sens Superior | Minibar, blackout drapes, iron/ironing board, free WiFi

Sens Superior

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Sens Standard Limited View

Minibar, blackout drapes, iron/ironing board, free WiFi

Sens Standard Limited View

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Sens Junior Suite

Minibar, blackout drapes, iron/ironing board, free WiFi

Sens Junior Suite

  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

The Pyramid Cancun By Oasis - All Inclusive

  • Pool
  • All inclusive
  • Spa
  • Parking included
3.6 out of 5, Good, (1275)
$326 nightly
The price was $704
The price is $326 total
includes taxes & fees
The Pyramid Cancun By Oasis - All Inclusive

About this property

The Sens Cancun By Oasis

4-star hotel in Zona Hotelera
At The Sens Cancun By Oasis, hit the beach, dine onsite at The White Box, or enjoy a drink at one of the hotel's 9 bars/lounges.
The Sens Cancun By Oasis offers 373 air-conditioned accommodations with minibars and complimentary bottled water. Flat-screen televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services.
The Sens Cancun By Oasis is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The Sens Cancun By Oasis features an outdoor pool and a fitness center. Dining is available at one of the hotel's 12 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 9 bars/lounges and a beach bar. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 3929 square feet (365 square meters) include conference space. This all-inclusive hotel also offers spa services, a terrace, and tour/ticket assistance. Complimentary self parking is available on site.

The Sens Cancun By Oasis has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 6:30 AM and 11:00 AM.
The White Box - This restaurant specializes in Mediterranean cuisine.
Sakura Peru Japanese - This restaurant specializes in Japanese cuisine. Open daily.
Careyes - Mexican French - This fine-dining restaurant specializes in Mexican cuisine. Open daily.
Alma - This restaurant specializes in Mexican cuisine. Open daily.
Makitako - This restaurant specializes in Japanese cuisine. Open daily.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Land activities

Kids club

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 11:00 AM
  • 12 restaurants
  • 9 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Alma
  • Careyes - Mexican French
  • Makitako
  • Sakura Peru Japanese
  • The White Box

Things to do

  • Beach club
  • Gym
  • Outdoor pool
  • Volleyball

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3,929 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Spa services

Accessibility

  • Elevator
  • Tile flooring in public areas

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Spring Break deposit: USD 30.0 per stay for guests under 25 years old staying between 01 March - 30 April
  • A tax is imposed by the city: USD 4.06 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

The Sens Cancun By Oasis Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 176 out of 474 reviews
Rating 8 - Good. 106 out of 474 reviews
Rating 6 - Okay. 86 out of 474 reviews
Rating 4 - Poor. 47 out of 474 reviews
Rating 2 - Terrible. 59 out of 474 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Karime Elena

Liked: Staff & service, property conditions & facilities
I loved the staff and the food the bartenders were amazing the only thing is that when u get picked up for excursions or transportation you have to go to the other building which can be confusing and there’s also one atm in the main building . The convenient store inside the hotel is very expensive so be sure to just use it for emergency’s other then that I love my experience .
Stayed 5 nights in Feb 2025

6/10 Okay

Sarah mae

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The stuff are so nice.But the rooms are old and air conditioning is musky
Stayed 7 nights in Feb 2025

4/10 Poor

Vyacheslav

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
First of all would like to mention for others that hotel consist of 2 different properties combined together Sens and Oasis. Lobby looks like anyone can come in and out no security or checking if you stay there or you don't. Upon check-in I was told that I still owe environmental tax and the only proof they can show me is their own website. I was just in Cancun in October and no one ever asked me for that tax, so I was surprised. I googled it and it's an actual thing but the tax is only one dollar room per night I was staying for 3 nights so should be 4.50 for each room I booked 2 rooms. They told me I have to pay 57 usd for 2 rooms. When I told them that the information they telling me don't match the official information they kept telling me to go to the website of their hotel to get information and kept playing dumb like he don't know what google is or the official Mexican Visitax website I showed him is. Basically they running their own scam. Then they messed up my booking I booked 2 double bed rooms but they only gave me 1 double and 1 king. Rooms are outdated, some outlets don't work or charge your phone way longer than it usually takes. Bathroom hot water was on and off sometime it works sometime it doesn't one of the sinks water barely was flowing same thing with shower. Maybe it's pity but TV all chanells were in Spanish not a single English channel, not the case in other resorts I stayed in Cancun or DR. Overall 2 stars for this hotel staff was nice though.
Stayed 3 nights in Feb 2025

6/10 Okay

Eric

Stayed 5 nights in Feb 2025

8/10 Good

Guadalupe, Cedar Hill

Liked: Cleanliness
Staff wasn’t friendly as other resorts that we’ve stayed at. Lack of entertainment, beach wasn’t as clean as other ones I’ve visited. Food wasn’t bad but temperature was mediocre
Stayed 3 nights in Feb 2025

8/10 Good

Kathleen

Liked: Cleanliness, staff & service
I will not return
Stayed 8 nights in Jan 2025

10/10 Excellent

Kieran

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time, perfect for families.
Stayed 4 nights in Jan 2025

10/10 Excellent

Kristie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time !
Stayed 5 nights in Jan 2025

10/10 Excellent

jaime, Boca Raton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views and set up
Stayed 5 nights in Nov 2024

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We liked everything.
Stayed 10 nights in Jan 2025

4/10 Poor

Samuel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
THE GOOD Great location close to shopping with good beach for kids. The live shows are some of the best we have seen for free, excellent food selection and freshness. Shout out to Wilbert top notch banana monkeys and was always happy with fast service. The staff work hard and keep the place clean. The BAD Unfortunately we had a terrible experience for the most part this is are 10th vacation as a family and definitely the worst. Where to begin 14 day vacation. None of the pools are heated my wife wouldn't swim in them and my kids lips turned blue after 30mins of being in the pool water. There is little to no seating around the kid swimming pools. Coffee shop service girls rudeness cost tips from us the first morning they made us wait at the counter for a few minutes without looking at us and just talked to each other looking at each other's phones. This might sound petty to complain about but some times the small things get to me more than the bigger things Especially when it comes to getting coffee lol. Gym This complaint might not bother most but as beautiful and fully equipped the gym is they don't allow kids under 16 in. This rilly ruined my vacation part of my morning routine is going to the gym with my kids and letting my wife sleep in. Ps there were no other people in the gym and my kids like to stretch and keep up on there gymnastics prep while i life weighs. The rooms are average. Kids play structures verry degraded unsafe with broken slides.
Stayed 9 nights in Jan 2025

4/10 Poor

Darling

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

Terrible. Food was completely trash! First morning there we get suckered into having breakfast with some hotel marketer thinking it was only 90 minutes, well it ended up being 3 hours and they kept trying to push us to purchase thousands of dollars to invest in the hotel and the company. It was horrible, never staying here again. Don’t recommend.
Stayed 4 nights in Jan 2025

6/10 Okay

Darling

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach was very dirty
Stayed 4 nights in Dec 2024

2/10 Terrible

Paul

Disliked: Staff & service, property conditions & facilities
Stayed 8 nights in Jan 2025

8/10 Good

Keith

Stayed 7 nights in Jan 2025

6/10 Okay

Tonya, Ofallon

Traveled with family
Liked: Staff & service
Really liked the coffee bar and food at Miramar restaurant. The beach was dirty. The water was dirty with ALOT of seaweed! This was NOT the same beautiful waters as in tulum or playa Del Carmen. The buffet food was always cold, they were kind enough to warm my plate up once in the microwave though. Rooms were just ok.
Stayed 4 nights in Dec 2024

4/10 Poor

maria

Traveled with family
Disliked: Amenities, property conditions & facilities
Food horrible. Condition bad Pool area dirty
Stayed 7 nights in Dec 2024

2/10 Terrible

Joseph

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything from check in to check out was bad. We got in early, and waited in the beach, which is very small, for our room to check in at 3pm. At 4:30 it still wasn't ready, and the staff could not have been more rude, when I did nothing wrong. When we got into our room, we could only take one shower because the bathtub water would not go down, not to mention the water comes out like a fire hose, very uncomfortable. the next day we asked for our room to be cleaned which I had to call for 5 different times and they finally came to do it at 8 pm. On the beach they allow people to come and set towels down in the very limited seating area to "reserve" a spot, leaving families to wonder if someone is there or not. Because of this, I had people throw my stuff and my children's stuff on the sand, I also witness 3 women in a full fight over this. Didn't feel safe at all as there was only 1 security guard there. on the 3rd day we went to the cafe that sold coffee and had ice cream, as my kids wanted an ice cream. But because it was 7 pm, apparently they do not offer children ice cream at that hour, they literally told my kids no! When they came to refill the items in our mini fridge we asked if we could have an extra candy bar because we have 3 people in our group, to which we were told no again and he abruptly let our room. Ive never felt so bad on a vacation that I spent well over $3000 for 4 days. It was a horrible experience overall, the best thing to do is leave.
Stayed 3 nights in Dec 2024

10/10 Excellent

NAVEEN P

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with a huge private beach. Next to pirate theme show. Lot of performances evening and night. All inclusive 🙌
Stayed 4 nights in Dec 2024

10/10 Excellent

salvador

Stayed 1 night in Aug 2024

10/10 Excellent

BENSON

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked the placed before i took my time to read the review i was so scared after i startijg going through them i was hoping i did not regret the stay. Let me start by saying the place was beautiful everything was perfect from the moment i checked in , a lof of different restaurants with good food , clean room with amazing housekeeping service. Book it no complaints at all
Stayed 3 nights in Dec 2024

6/10 Okay

Ashley

Disliked: Amenities
If you’re looking to stay on your resort and not venture out this is not the place to be. Beach area is extremely small, very shallow, and full of seaweed. Snorkeling here is pointless. If you want to go shopping or walk around the “town” you will have to get transportation, this is located at least 2 miles from the busy areas. Excursion pickups are complicated because there are more than one “main entrance” used. Staff was always working to keep grounds clean and were mostly friendly. Bilingual staff is an overstatement, there are few people on staff who spoke English. Some will use translation on their phone to help communicate and others will get frustrated and walk away, sending nobody to help further. Average place to stay at best, lack of a real beach was the most disappointing part.
Stayed 5 nights in Dec 2024

6/10 Okay

Jonathan

Liked: Cleanliness, property conditions & facilities
The restaurants are not that good, you gotta reserve for every restaurant, you can only reserve 24 hours in advance and a lot of times there is no place anymore. There is only 1 bar and its empty all the time. I don't recommend this place, it's not bad but just missing a lot. It's more suite for parent with childrens.
Stayed 7 nights in Dec 2024

10/10 Excellent

Noura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024