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The Grand Oasis Cancun - All Inclusive

4.0 star property

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Photo gallery for The Grand Oasis Cancun - All Inclusive

Front of property
Garden
Lobby
Children's play area - indoor
Gym

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Bar
  • All inclusive
  • Breakfast included
  • Spa
  • Laundry
$290
includes taxes & fees
Nov 30 - Dec 1

Explore the area

View in a map
Blvd. Kukulcan, Km. 16.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Oasis Arena
    ‪2 min walk‬
  • Place, Aquaworld
    ‪10 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪11 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

View all photos for Grand Standard

Minibar, iron/ironing board, free cribs/infant beds

Grand Standard

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Sunset View

Minibar, iron/ironing board, free cribs/infant beds

Grand Sunset View

  • Lagoon view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Ocean View

Grand Ocean View | Minibar, iron/ironing board, free cribs/infant beds

Grand Ocean View

  • Partial sea view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Triple Room Standard with Lake View

Minibar, iron/ironing board, free cribs/infant beds

Triple Room Standard with Lake View

  • 376 sq ft
  • Sleeps 4

View all photos for Room Superior with Sea View

Minibar, iron/ironing board, free cribs/infant beds

Room Superior with Sea View

  • 376 sq ft
  • Sleeps 4

View all photos for Room Standard

Minibar, iron/ironing board, free cribs/infant beds

Room Standard

  • 376 sq ft
  • Sleeps 4

View all photos for Room Standard

Minibar, iron/ironing board, free cribs/infant beds

Room Standard

  • 376 sq ft
  • Sleeps 1

Similar properties

Outdoor pool, open 8:00 AM to 8:00 PM, sun loungers
The Pyramid Cancun By Oasis - All Inclusive
  • Pool
  • Breakfast included
  • All inclusive
  • Spa
3.6 out of 5, Good, 1,555 reviews
The Pyramid Cancun By Oasis - All Inclusive

About this property

The Grand Oasis Cancun - All Inclusive

4-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at The Grand Oasis Cancun - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 13 restaurants. Housekeeping is available on request.
The Grand Oasis Cancun - All Inclusive offers 1210 air-conditioned accommodations with complimentary bottled water and hair dryers. 42-inch flat-screen televisions come with cable channels. Coffee/tea makers and minibars are provided. Bathrooms include showers and complimentary toiletries. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Cribs/infant beds (complimentary) are also available. Housekeeping is provided on request.
Recreational amenities at the property include an outdoor tennis court, an outdoor pool, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sensoria Spa has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
The Grand Oasis Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to a full-service spa, The Grand Oasis Cancun - All Inclusive features an outdoor tennis court and an outdoor pool. Dining is available at one of the property's 13 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 14 bars/lounges, a beach bar, and a poolside bar. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and 14 meeting rooms. Event facilities measuring 19063 square feet (1771 square meters) include a conference center. This all-inclusive property also offers a casino, a fitness center, and a sauna. For a surcharge, an area shuttle within 16.5 km is available to guests. Complimentary self parking is available on site.

The Grand Oasis Cancun - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Dos Lunas - This restaurant specializes in Italian cuisine and serves lunch and dinner. Reservations are required.
Tun Kul Food Hall - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, brunch, and dinner. Open daily.
Bahia Steak House - Overlooking the garden, this steakhouse serves dinner only. Reservations are required. Open daily.
La Placita Fast Food - Overlooking the garden, this restaurant specializes in international cuisine and serves lunch only. Open daily.
Hacienda Sarape - Overlooking the garden, this restaurant specializes in Mexican cuisine and serves brunch and dinner. Open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals and snacks included
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 1-device limit

Parking and transportation

  • Area shuttle (surcharge) up to 16.5 km
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 13 restaurants
  • 14 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bahia Steak House
  • Dos Lunas
  • Hacienda Sarape
  • La Placita Fast Food
  • Tun Kul Food Hall

Things to do

  • 4 gaming tables
  • 6 slot machines
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Casino (538 square feet of space)
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's toys
  • Free children's club
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • Business center
  • Computer station
  • Conference center (19,063 square feet of space)

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • On the waterfront

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Sports massages
  • Swedish massages

Accessibility

  • Elevator
  • Smooth flooring in room

More

  • 4 buildings
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1989
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit for Spring Break: USD 30 per stay for guests under 26 years old staying between 01 February - 30 April
  • A tax is imposed by the city: USD 4.27 per accommodation, per night
  • Resort fee: USD 6 per accommodation, per night
The resort fee includes:
  • Housekeeping

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: USD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Free WiFi in public areas has a 1-device limit
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

All Inclusive Cancun Grand Oasis
All Inclusive Oasis
Cancun Grand Oasis
Cancun Grand Oasis All Inclusive
Grand Oasis
Grand Oasis All Inclusive
Grand Oasis Cancun
Grand Oasis Cancun All Inclusive
Oasis All Inclusive
Oasis Cancun Grand
Grand Oasis Cancun Hotel
Grand Oasis Cancun Mexico
Grand Oasis Cancun Reviews
Grand Oasis Hotel Cancun
Grand Oasis Resort Cancun
Oasis Grand Cancun
Grand Oasis Cancun All Inclusive All-inclusive property
Grand Oasis All Inclusive All-inclusive property

Reviews

The Grand Oasis Cancun - All Inclusive Reviews

6.0

6.4/10

Cleanliness

6.2/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness
Rating 10 - Excellent. 400 out of 1699 reviews
Rating 8 - Good. 263 out of 1699 reviews
Rating 6 - Okay. 345 out of 1699 reviews
Rating 4 - Poor. 265 out of 1699 reviews
Rating 2 - Terrible. 426 out of 1699 reviews

Reviews

2/10 Terrible

David

Traveled with partner
Disliked: Staff & service
This hotel is great for those who like a party atmosphere. We don't and found it impossible to move our room away from the noise sources, and every associate we spoke with was obviously not empowered to do anything about it. They offered a downgrade with no credit, or an upgrade at full price. It was impossible to sleep in our location. Elevator was malfunctioning while we were there, and the food was ok, depending on where you chose to eat. Some was not appealing. The hotel took five days to tell us they would not refund our money (after being there for 1 day) - by then we had already located to another hotel. Very disappointed.
Stayed 7 nights in Aug 2025

8/10 Good

Manuela

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience overall. The building itself is a little old. The staff was great!
Stayed 6 nights in Aug 2025

8/10 Good

Zechariah, SAINT LOUIS

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, my stay at the Grand Oasis Cancun was an enjoyable one, however the room(s) I were assigned left lots to be desired. The first room had no working air and was poorly decorated and did not look very sanitary as if the last guest had just left. The refrigerator in the first room was completely empty (not stocked full as is routine for an all-inclusive resort). The second room had working air and was a bit cleaner, although the decor was horribly outdated and there was no headboard. The rest of the resort was absolutely gorgeous and the staff, outside of the check-in crew, was attentive and very warm in their greeting and in their service. I loved all of the restaurants, pools, shops, and activities on the property. The atmosphere was fun-filled and high energy, yet relaxing and inviting later at night. This resort is scenic and peaceful. I enjoy myself here and would actually return, yet I would book a Pyramid room as I hear they are the modern and nicer rooms.
Stayed 4 nights in Aug 2025

6/10 Okay

Erick F

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The pool and staff were great...but rooms were old and not representative of what they show on the website
Stayed 4 nights in Aug 2025

6/10 Okay

Charity

Liked: Staff & service
Everything was ok but not excellent
Stayed 3 nights in Aug 2025

6/10 Okay

Rose

Traveled with family
Liked: Cleanliness, staff & service, amenities
I stayed on the 6th floor and only one elevator was working, which did not always open on the 6th or 1st floors. It was a little frustrating and time consuming. The pool was extremely hot; the pool water did not cool you from the heat and humidity. I rarely give such a poor rating but I needed to say it.
Stayed 3 nights in Aug 2025

6/10 Okay

Timothy

Stayed 2 nights in Aug 2025

10/10 Excellent

Evelyn A

Traveled with family
Liked: Cleanliness, property conditions & facilities
Big and a lot to visited inside
Stayed 4 nights in Aug 2025

10/10 Excellent

Yafouze

Stayed 7 nights in Aug 2025

6/10 Okay

Demitrice

Traveled with group
Liked: Property conditions & facilities
Disliked: Staff & service
I felt like I was in a college dorm. Too much walking to get strong the resort. Service was horrible and the employees were rude. Did was not that great. Found food outside the resort. The hotel was also dirty in body parts. There was a lounge we went to and it was dirty.
Stayed 4 nights in Jul 2025

6/10 Okay

Dayron

Liked: Cleanliness
Stayed 6 nights in Aug 2025

8/10 Good

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

8/10 Good

courtney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, lots of food options. Most bars didn’t have frozen drinks which was rough in the heat. Overall great time
Stayed 4 nights in Aug 2025

2/10 Terrible

MINA

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A Terrible Experience with kids My stay at the Grand Oasis Cancun was one of the worst hotel experiences I’ve ever had. From the outdated rooms to the terrible service, this resort failed in almost every aspect. Rooms: The rooms were extremely dated, unclean, and far from luxurious. Our "ocean view" was a joke—barely a glimpse of the water from a distance. Housekeeping was inconsistent, and they only left one bottle of water per room, no matter how many guests were staying. When we asked for more, we were ignored. Elevators do not function properly. There was two Elevators in the whole resort and they do not work. If youre going up it stops while going up and overides and goes all the way down to the basement. Very tiny small old Elevators No Amenities for Kids: If you’re traveling with children, look elsewhere. This hotel has nothing for kids—no playground, no entertainment, and no safe or enjoyable spaces for them. The chaotic, rowdy atmosphere made it even worse. Not stroller friendly at all. They gave us a broken baby "crib" for our kid to sleep in. Broken playpen not even a crib. Food & Drinks: The food was inedible—even the upgraded "premium" option (which cost an extra $90/day) was barely passable. The buffet was repetitive, low-quality, and often unappetizing. They basically use all the left over food and put it out for buffets. And when the food is almost over they add water to make it seem like they put more( witnessed with my own eyes)
Stayed 7 nights in Aug 2025

4/10 Poor

Eduardo

Traveled with family
Disliked: Property conditions & facilities
My wife and I ,we are handicap.they gave us the room at the end of the building.the entrance was close ,we had to walk around the building to get to ur room.crew working ,hammering down all saturday.they have wheel chair service.it take to long to wait for
Stayed 3 nights in Aug 2025

4/10 Poor

dylan

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
1-everyday they would clean the room did not leave towels for shower 2-half the time they did not give new water 3-did not restock the fridge with coke and Diet Coke. You only get 2 each and that’s it. 4-roof was leaking water from lights 5-the staff was adding water to meat and chili to make it look like there was more at the buffet in tatish 6- after 2 days we payed 500 to upgrade to black bracket just to get better food and frozen drinks 7-our room was not the room we payed for and our friends got upgraded for free when we asked for a different room we were told there is nothing available
Stayed 6 nights in Aug 2025

4/10 Poor

kassandra

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I booked 2 rooms for 4 of us. One room had been leaking the whole time so our whole washroom was always soaked , toilet broke (flush handle) , my friend was very sick so she was stuck in the room. I called and asked for extra blankets one night as housekeeping took my sheets and only my friend had sheets - sat outside our room for over 1.5hrs waiting for these blankets. Booked a dinner that the “building manager” had said was included - then upon checkout was charged $200cad for their “included” dinner. Would never have booked it. Always out of something at the beach area. Second room was infested with cockroaches. Upon checking out we had called for help with our luggage’s and waited over 40 mins so had to haul them ourselves which would have been whatever except for the staff laughing at all of us struggling with our luggage’s. Finally at main lobby one lady take us to multiple spots as she didn’t even know what she was doing. My sick friend had tipped the housekeeper extra to stay a little past check out and she said it would be okay - upon checkout was charged extra for overstaying. They “couldn’t track down the housekeeper” Tours are overpriced at the stands as when looking online we were able to book them cheaper by $40 a person. Performers at the kinky club were great on a Saturday , the other days are not really anything special and then kick you out by 11:30 blasting the full lights at you and telling you to leave. I will not be returning or recommend
Stayed 7 nights in Aug 2025

2/10 Terrible

enrique silva

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Amenities
Unfortunately all the recently bad comments are true, I went around 6 years ago and everything was perfect, food, amenities, property, staff, but now everything is bad, starting with the food, food sucks! I’m never coming back again, sad but true.
Stayed 5 nights in Aug 2025

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the live entertainment and shows available. The hotel was beautiful and the service was outstanding. My family wants to come back to this hotel.
Stayed 8 nights in Aug 2025

4/10 Poor

daniel

Stayed 5 nights in Aug 2025

10/10 Excellent

Luisa Ramos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encantó todo lo del hotel!! La amabilidad de todos los empleados, la comida estuvo bien y todas las dudas que tenías las Solucionaban con mucha amabilidad y una Sonrisa !! Nos enamoramos del hotel!!!
Stayed 4 nights in Aug 2025

4/10 Poor

Irina

Stayed 7 nights in Aug 2025

2/10 Terrible

Martin, New Rochelle

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

6/10 Okay

Bishnu

Traveled with family and small children, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Haven’t seen attentive service from front desk to food and beverage service.They should treat equally each and everyone who are living for precious moments.Seen only hard work has been done by attendance for the bottom line service there was no satisfaction had asked when we do checked out and no welcome drinks was offered while arriving.
Stayed 4 nights in Aug 2025

6/10 Okay

Akeesh

Liked: Staff & service
No entertainment at pool included drink choice was very very limited however the buffet lunch breakfast and dinner option was very good the Japanese restaurant on the property was amazing would definitely recommend
Stayed 2 nights in Jul 2025