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Grand Fiesta Americana Coral Beach Cancun - All Inclusive

5.0 star property

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10 restaurants, dinner, brunch served; French cuisine
10 restaurants, dinner, brunch served; French cuisine
10 restaurants, dinner, brunch served; French cuisine

Reviews

9.2 out of 10
Wonderful

Popular amenities

$567
includes taxes & fees
Nov 15 - Nov 16

Explore the area

View in a map
Blvd. Kukulcan km. 9.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Cancun Convention Center
    ‪5 min walk‬
  • Place, Gaviota Azul Beach
    ‪5 min walk‬
  • Place, La Isla Shopping Mall
    ‪17 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪78 min drive‬

Room options

View all photos for Ocean Front Two Bedroom Family & Friends Suite (1K+2Q)

Premium bedding, down comforters, pillowtop beds, free minibar

Ocean Front Two Bedroom Family & Friends Suite (1K+2Q)

9.6 out of 10
Exceptional
(25 reviews)
  • 1119 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Ocean View Suite Double (2 Queen)

Ocean View Suite Double (2 Queen) | Premium bedding, down comforters, pillowtop beds, free minibar

Ocean View Suite Double (2 Queen)

9.0 out of 10
Wonderful
(160 reviews)
  • 560 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Ocean Front Suite Double (2 Queen)

View from room

Ocean Front Suite Double (2 Queen)

9.0 out of 10
Wonderful
(73 reviews)
  • 560 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Ocean View Suite (1 King)

View from room

Ocean View Suite (1 King)

9.2 out of 10
Wonderful
(97 reviews)
  • 560 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front Suite (1 King)

Premium bedding, down comforters, pillowtop beds, free minibar

Ocean Front Suite (1 King)

9.4 out of 10
Exceptional
(43 reviews)
  • 560 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Infinite Ocean Front One Bedroom Master Suite (1 King)

Beach/ocean view

Infinite Ocean Front One Bedroom Master Suite (1 King)

9.8 out of 10
Exceptional
(6 reviews)
  • 861 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Infinite Ocean Front Honeymoon Master Suite (1 King)

Beach/ocean view

Infinite Ocean Front Honeymoon Master Suite (1 King)

10.0 out of 10
Exceptional
(2 reviews)
  • 861 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Infinite Ocean Front Two Bedroom Master Suite (1K+2Q)

Beach/ocean view

Infinite Ocean Front Two Bedroom Master Suite (1K+2Q)

8.8 out of 10
Excellent
(8 reviews)
  • 1421 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

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About this property

Grand Fiesta Americana Coral Beach Cancun - All Inclusive

5-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Grand Fiesta Americana Coral Beach Cancun - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 10 restaurants. Change of towels is available on request.
Grand Fiesta Americana Coral Beach Cancun - All Inclusive offers 600 accommodations, which are accessible via exterior corridors and feature free minibar items and laptop-compatible safes. Rooms open to furnished balconies. Pillowtop beds feature down comforters and premium bedding. 65-inch Smart televisions come with premium cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 26 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Grand Fiesta Americana Coral Beach Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with free beach club on site and cabanas (surcharge). At Grand Fiesta Americana Coral Beach Cancun - All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A complimentary breakfast is offered each morning. Dining is available at one of the property's 10 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 3 swim-up bars and 5 bars/lounges. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive property also offers a complimentary children's club, a children's pool, and a health club. Complimentary covered self parking and covered valet parking are available on site, along with a car charging station.

Grand Fiesta Americana Coral Beach Cancun - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:30 AM and 11:00 AM.
Le Basilic - This restaurant specializes in French cuisine and serves dinner only. Reservations are required.
La Joya - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Havanna Steak House - This restaurant specializes in Argentinean cuisine and serves dinner and light fare. Reservations are required. Open select days.
Torii - This restaurant specializes in Asian cuisine and serves dinner and light fare. Open select days.
Viña del Mar - This restaurant specializes in international cuisine and serves brunch and dinner. Reservations are required. Open select days.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Water activities

Kayaking
Rowing/canoeing
Snorkeling

Land activities

Fitness facilities
Volleyball
Kids club

Lessons/classes/games

Aerobics
Bartending
Cooking
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour airport drop-off shuttle at scheduled times and on request for a surcharge
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 11:00 AM
  • 10 restaurants
  • 3 poolside bars
  • 3 swim-up bars
  • 5 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Havanna Steak House
  • La Joya
  • Le Basilic
  • Torii
  • Viña del Mar

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat and paddles
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free beach club
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Karaoke
  • Kayaking
  • Motor boating
  • Paddleboard
  • Personal motorized watercraft
  • Rowing/canoeing
  • Scuba diving
  • Snorkeling
  • Table tennis
  • TV in common areas
  • Water sports equipment

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Dining table
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Lifeguards on site
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 9 meeting rooms
  • Business center
  • Computer station
  • Conference center (15,296 square feet of space)
  • Coworking space

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 26 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • 3 steps to reach entrance
  • Accessible airport shuttle
  • Accessible shuttle
  • Elevator (67 inch wide door)
  • Front entrance ramp
  • Magnifying mirror
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 12 floors
  • 2 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 1990
  • Communal living room
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Lifeguards
  • Local artist showcase
  • Reception hall
  • Smoking not allowed
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Dining table
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 109.16 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 44 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.31 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 43.25 per person
  • Airport shuttle fee per child: USD 21.75 (from 5 to 12 years old)
  • Pet fee: USD 109.16 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Outside food and beverages are not permitted on the premises.

We should mention

Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Grand Fiesta Americana Coral Beach Cancun Hotel
Grand Fiesta Americana Coral Beach Cancun
Grand Fiesta Americana Coral
Grand Fiesta Americana Coral Hotel
Fiesta Americana Grand Coral Beach Cancun Hotel Cancun
Fiesta Americana Grand Coral Beach Cancun Resort Spa
Grand Coral Beach Cancun
Grand Fiesta Americana Coral Beach Cancun Resort
Grand Fiesta Americana Coral Resort

Reviews

Grand Fiesta Americana Coral Beach Cancun - All Inclusive Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 2890 out of 3873 reviews
Rating 8 - Good. 565 out of 3873 reviews
Rating 6 - Okay. 227 out of 3873 reviews
Rating 4 - Poor. 98 out of 3873 reviews
Rating 2 - Terrible. 93 out of 3873 reviews

Reviews

4/10 Poor

Alexander

Stayed 4 nights in Jul 2025

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

Erik

Stayed 10 nights in Jul 2025

8/10 Good

Carolina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed comfort is really good,but the noise for the early morning is so much around the room.. I don’t know why they putted us around the room with a lot of children’s in one room (5)in room 715 we have 716..Terrible with the noise..But the resort it’s for families.. Maybe it’s our fault..Thanks.
Stayed 7 nights in Jul 2025

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
***
Stayed 3 nights in Aug 2025

2/10 Terrible

BENYUAN

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is not recommended for families with children. It lacks facilities suitable for kids. There are very few restaurant options available. The food quality is poor, and the service is bad. The only slightly better restaurant is the steakhouse, but it’s nearly impossible to get a reservation. The room facilities are outdated, and the beach is extremely dirty, with a lot of seaweed left uncleared. I do not recommend this hotel, especially for families with children.
Stayed 4 nights in Jul 2025

6/10 Okay

Brett, Plano

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property was clean. Staff friendly but did not go out of their way like several
Stayed 5 nights in Jul 2025

10/10 Excellent

Adam

Stayed 5 nights in Jul 2025

10/10 Excellent

PRINCE PANNIPUZHA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in one of the best locations . Very beautiful resort with excellent views, private beach , easy accessibility to certain water related activities. . The staffs were welcoming, courteous and knowledgable. The rooms were ok although I wish the floor were carpeted . The beds were comfortable. Regarding dining options , we liked the breakfast buffet . There were not much options on lunch and dinner but food was good. We could not get a dinner reservation in steak house at Havana club even though we tried to book it few days earlier. Overall we enjoyed our stay here as a family. Definitely worth the money.
Stayed 5 nights in Jul 2025

10/10 Excellent

Veronica

Liked: Amenities
Epic resort!!!! I will come back again and again!
Stayed 3 nights in Jul 2025

10/10 Excellent

ANH TU

Traveled with family
Liked: Amenities
We had a great trip
Stayed 3 nights in Jul 2025

10/10 Excellent

Brenda, West Covina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1st time going to Cancun and the experience was amazing the staff I have never felt to pampered, if you get a chance go check out the spa my daughter and I had a relaxing experience, we also enjoyed the food the restaurants the only so so experience we had was at the steakhouse it was mid and staff forgot about us and we didn’t get the drinks we ordered the steaks were ok , also the fiesta rewards is a sham don’t fall into it for families who don’t have time to travel as much they made us listen to a 2hr presentation and would not take no for an answer they also promised a cabana and tickets to show and we got nothing but out time wasted that we could have been enjoying on the beach , overall we loved it the staff was amazing and planning on going back but this time not list to any presentations.
Stayed 6 nights in Jul 2025

6/10 Okay

ramon, oakland

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Food is just ok not really have many good choice as my opinion. Concierge where you book for restaurant- 1 lady was so unprofessional. Front desk service to slow and so confusing.
Stayed 3 nights in Jul 2025

10/10 Excellent

SEHWNA

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I experienced delicious food, friendly staff, and excellent service. Thank you.
Stayed 7 nights in Jul 2025

2/10 Terrible

Abdulqader

Traveled with family and small children
Disliked: Cleanliness, staff & service
This hotel is advertised as all-inclusive, but dining here is far from convenient. You have to book a reservation for every restaurant in advance, but most of the time, everything is already fully booked. If you’re just a few minutes late, your reservation gets canceled. The only alternative is the open buffet, which offers the same limited selection of food every day. It feels like a clever way for the hotel to take your money without actually giving you what you paid for. Sometimes, it seems like they forget that I’ve already paid for my meals upfront—it’s not a favor to let me in, it’s what I’m entitled to.
Stayed 5 nights in Jul 2025

10/10 Excellent

Carime

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has something for everyone I liked everything about it so much that i was back in less than a month the food is excellent at the whole resort i have no complaints about and they have plenty of options you can get food anytime anywhere the room service menu is great the service is one of the best if not the best i have had around the world they really know what they are doing i’ll be back very soon!
Stayed 5 nights in Jul 2025

10/10 Excellent

Monica Villagomez

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, staff was very helpful, the location was great. I was able to book all my site seeing excursions. The one thing that I did not like was the fact that a member approached me and my family saying they were going to give us a lay out of the facilities but what they wanted was for us to listen to them for an hour to try to sell us future vacations with the Fiesta Americana group, they said it was not a time share but is sounded it like it was. Other than that I would come back and recommend it to my family and friends.
Stayed 6 nights in Jul 2025

8/10 Good

Askia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exquisite place to stay, nice beach and amazing service !
Stayed 3 nights in Jul 2025

8/10 Good

Jasjoban Singh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort is amazing for a calm family friendly vacation. Not overly crowded with to many people. Great overall service and nice and friendly staff! Great food for kids and adults. Activity just for kids with staff members. Teen karaoke and adult lounges and party during the night.
Stayed 5 nights in Jul 2025

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Diana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the beach, the food, and the staff. The rooms were amazing!
Stayed 3 nights in Jul 2025

10/10 Excellent

YDEY, ANAHEIM

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service
Stayed 5 nights in Jul 2025

2/10 Terrible

Ryan

Disliked: Staff & service
First of all, I shared this info with the manager prior to leaving incase they weee not already aware. That said, This hotel should be rated closer to a 2-star for service. I am not a picky traveler at all, and have low standards, and the service was just terrible. To get into the standard breakfast buffet-be prepared to wait in a line for 30 minutes EVERY morning. If there is a line, why would you not get more staff to help seat people? Or, simply add more tables to accommodate more people. The fact that there is a line daily and the hotel is comfortable with that speaks volumes about the level of service. Never in my life have I seen a line to enter a buffet, much less a 30 minute wait. Also, why would there be a cafe, but never an attendant present in the morning when it’s prime time for people to get coffee? Half the time there was a huge line waiting at the coffee bar and nobody there working. Also, the workers had no idea what an espresso shot was. Some would say they don’t have espressos, 30 minutes later someone else was making them… Lastly, it seems like the staff rarely spoke English. I understand it’s Mexico, but it really becomes a problem when they are constantly bringing you the wrong order and drinks because they don’t understand you. At a hotel this expensive, I’d expect that the staff can understand English. Many times they were confused about the time events start, everywhere you go there is conflicting answers. This is frustrating when trying to plan.
Stayed 5 nights in Jul 2025

10/10 Excellent

Enyi A.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
⭐️⭐️⭐️⭐️⭐️ Un paraíso total, servicio impecable Mi estadía en el Grand Fiesta Americana Coral Beach Cancún fue simplemente espectacular. Desde el check-in hasta el último día, el servicio fue de primera: atentos, amables y siempre con una sonrisa. Todo estaba impecable y muy bien cuidado. La habitación amplia, cómoda y con una vista al mar impresionante. La comida deliciosa en todos los restaurantes, con mucha variedad y calidad. La playa es preciosa, la piscina increíble y siempre había espacio y buen ambiente. También disfruté mucho de las actividades dentro del hotel. Sin duda, un lugar al que volvería. Todo fue perfecto. ¡Gracias por una experiencia inolvidable!
Stayed 3 nights in Jul 2025

10/10 Excellent

Maci

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Repeat customers and will continue!
Stayed 3 nights in Jul 2025