2/10 Terrible
Iris
Feb 27, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first stay at a resort in Mexico, however I would not recommend this hotel. It's old, not well maintained, and the rooms are outdated and in need of serious TLC. The shower drain was clogged and turned into a bath every time I showered, as well as the sink drain not working properly. The water itself was yellow and absolutely disgusting when brushing teeth.
They only give you 2 bottles of water, and when I asked for more they would only allow 2 bottles (600ml each) per day. I managed to find a water refill station by the ice maker, which the water tasted like seawater. Best option was to save my empty bottles and refill them at the gym cooler which had purified water.
The wifi only works in the freezing cold lobby, when you manage to connect to it. The facilities aren't bad, there is a lunch room and 2 restaurants, but the food is subpar and doesn't taste very good. I felt sick and nauseous most of my time here, still managing to enjoy some of my time.
On my first night here, an employee named Gonzalo came up to me, and we were having pleasant conversation until he started to ask if I'm interested in him, and if I want a relationship with him and to bring him to Canada with me. When I said no, he started asking where my husband/boyfriend was. He was pushy and I had to tell him I was uncomfortable, to which he finally got the hint. I wasn't expecting to be approached like this on my vacation, especially being alone in a new country.
Iris
Stayed 6 nights in Feb 2025