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Excellence Playa Mujeres - Adults Only All Inclusive

5.0 star property
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Photo gallery for Excellence Playa Mujeres - Adults Only All Inclusive

Exterior
Lobby
1 bedroom, premium bedding, down comforters, free minibar
View from property
Garden

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • All inclusive
  • Hot Tub
  • Room service
$543
includes taxes & fees
Aug 31 - Sep 1

Explore the area

View in a map
Prolongacion Bonampak S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Mujeres Beach
    ‪8 min walk‬
  • Isla Mujeres Ferry Terminal
    ‪46 min drive‬
  • North Beach
    ‪47 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪34 min drive‬

Room options

View all photos for Excellence Club Junior Suite Pool View

1 bedroom, premium bedding, down comforters, free minibar

Excellence Club Junior Suite Pool View

8.0 out of 10
Very good
(5 reviews)
  • 807 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim Up Suite Pool View

View from room

Excellence Club Junior Swim Up Suite Pool View

9.6 out of 10
Exceptional
(7 reviews)
  • 807 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Spa or Pool View

1 bedroom, premium bedding, down comforters, free minibar

Junior Suite Spa or Pool View

9.4 out of 10
Exceptional
(76 reviews)
  • 807 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Swim Up Suite Spa or Pool View

1 bedroom, premium bedding, down comforters, free minibar

Junior Swim Up Suite Spa or Pool View

9.8 out of 10
Exceptional
(31 reviews)
  • 807 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite With Plunge Pool

1 bedroom, premium bedding, down comforters, free minibar

Terrace Suite With Plunge Pool

8.6 out of 10
Excellent
(12 reviews)
  • 1600 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Two-Story RooftopTerrace Suite Spa or Pool View

View from room

Two-Story RooftopTerrace Suite Spa or Pool View

9.2 out of 10
Wonderful
(7 reviews)
  • 807 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean View

View from room

Excellence Club Junior Suite Ocean View

9.6 out of 10
Exceptional
(10 reviews)
  • 807 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

View from room

Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

10.0 out of 10
Exceptional
(8 reviews)
  • 807 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About this property

Excellence Playa Mujeres - Adults Only All Inclusive

5-star property in Playa Mujeres
Catch some rays on Excellence Playa Mujeres - Adults Only All Inclusive's private beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 11 restaurants.
Excellence Playa Mujeres - Adults Only All Inclusive offers 450 accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

A private beach and an outdoor tennis court are featured at the property. 7 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. The spa is open daily. There are hot springs/mineral springs on site.
Excellence Playa Mujeres - Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Walk outside to smell the salt air and watch the ocean waves from the property's beach. At Excellence Playa Mujeres - Adults Only All Inclusive you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 11 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 7 poolside bars and 11 bars/lounges. Wireless Internet access is complimentary. This all-inclusive property also offers outdoor tennis courts, a 24-hour fitness center, and a hot tub. Complimentary valet parking is available on site.

Excellence Playa Mujeres - Adults Only All Inclusive has designated areas for smoking.

Oregano - Overlooking the ocean and garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
The Lobster House - This beachfront restaurant specializes in seafood and serves breakfast, lunch, and dinner. Open daily.
The Grill - This beach steakhouse serves lunch and dinner. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling

Land activities

Bicycling
Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free valet parking on site

Food and drink

  • 11 bars/lounges
  • 11 restaurants
  • 7 poolside bars
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Oregano
  • The Grill
  • The Lobster House

Things to do

  • 24-hour gym
  • 7 outdoor pools
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Kayaking
  • Library
  • Outdoor tennis court
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkeling
  • Volleyball
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Barbecue grill
  • Garden
  • On a private beach
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 15 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (35 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (44 inches high)

More

  • 4 floors
  • 9 buildings
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 3904.21 per vehicle (roundtrip, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

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Excellence Playa Mujeres - Adults Only All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 952 out of 1245 reviews
Rating 8 - Good. 160 out of 1245 reviews
Rating 6 - Okay. 83 out of 1245 reviews
Rating 4 - Poor. 17 out of 1245 reviews
Rating 2 - Terrible. 33 out of 1245 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

marwan

Disliked: Amenities
Boring place
Stayed 3 nights in May 2025

2/10 Terrible

Michele

Stayed 4 nights in May 2025

10/10 Excellent

Carl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED it! Our best resort experience yet! My only small gripe would be that the wifi was really spotty throughout the resort and they could add some more chairs to the beachfront to accommodate guests.
Stayed 5 nights in May 2025

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

tatiana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful resort for couples, property was very clean and well kept. The restaurants were nice and the food was great. I loved that they were willing to accommodate my dinner request for things that we’re not on the menu. The staff were extremely friendly!
Stayed 3 nights in May 2025

10/10 Excellent

Abran

Stayed 7 nights in May 2025

10/10 Excellent

Kathy, Cheshire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is
Stayed 5 nights in May 2025

10/10 Excellent

Anthony

Stayed 5 nights in May 2025

10/10 Excellent

Tonya

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property!!!
Stayed 4 nights in May 2025

10/10 Excellent

Viorica Didina

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is amazing
Stayed 4 nights in May 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
na
Stayed 4 nights in Apr 2025

10/10 Excellent

Katherine

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful and staff was very attentive. It was nice that most things were taken care of. Beach was beautiful - it is harder to get a cabana if you’re not earlier enough.
Stayed 2 nights in May 2025

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we went through the gates it was incredible! The staff were all so friendly, the resort was so immaculate and beautiful. The food was excellent! Lots of gluten free options! :) The entertainment was top notch! One of our favourite things was the aqua aerobics at noon, so much energy and fun! The instructors were incredible! We will return 100 %!!!
Stayed 4 nights in May 2025

10/10 Excellent

Robbin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first experience at this or ANY resort, and we felt like royalty the whole time! We met so many people who were there for their 5th,10th, or even their18th time because they said it was among the BEST they have ever been too! We’ll be back again FOR SURE one day 😍🙏😍
Stayed 9 nights in May 2025

10/10 Excellent

Claudya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are truly no words for how amazing of an experience this trip was. The staff was the best part, so friendly, so happy, so accommodating
Stayed 4 nights in May 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great services, restaurants, bars, and entertainment.
Stayed 4 nights in May 2025

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very upscale.
Stayed 7 nights in Apr 2025

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is top notch and meets all expectations. I felt like they really wanted you to have a relaxing time. You could ask for anything and they would do everything to meet your needs. No complaints regarding service and food. Paulina and Martha (managers) really helped my wife (who was not well) and they accommodated her needs. Very thankful! The negatives are the obnoxious guests who make too much noise in the halls and at the lazy river pool. I had a junior swim up room and I had to hear people yelling but yelling loudly as a disturbance. Also, if you had a long day of excursions, resting that night sucks because you have the theatre blasting music til about 10:45pm. I love the beach but forget about getting chairs. I stopped playing the game of "towels being put on chairs" and guessing if people left or not. I just went straight to the sand to lay down. Its almost if the resort wants you to pay extra to become part of the excellence club. I went to main pool once. Again everything is nice, but its a place where people just urinate all day. People are nasty. I seen a couple stay in the water for 3.5hrs and not come out. I went to the bathroom at least twice in that time frame. Smh The concierge desk I didnt care for the dude. I get that he probably repeats himself a 1000 times a day but he seem too busy to help and it seemed like he doesnt like his job. The dudes in concierge kinda suck the girl was better at least she smiled.
Stayed 5 nights in May 2025

10/10 Excellent

Anoushka

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great resort. Staff is great and my brother and I had an amazing time. Just a heads up - even though it’s not a couple only resort, mostly couples were there. So, good for family vacations. We also kept asking for a divider for privacy in the room and bathroom but we never got one. Food was very average. The Indian restaurant served poor-quality Indian food. It wasn’t a deal breaker because location is amazing and staff’s friendly. Amazing access to the beach.
Stayed 4 nights in May 2025

10/10 Excellent

Paul

Stayed 7 nights in Apr 2025

10/10 Excellent

Steven

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
the drink service was a little slow
Stayed 4 nights in May 2025

10/10 Excellent

Shaun Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

2/10 Terrible

Nia Maisha

Didn’t stat at property! Yet still charged
Stayed 3 nights in Apr 2025

10/10 Excellent

Edward Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful.
Stayed 5 nights in Apr 2025

10/10 Excellent

Corry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was phenomenal and the staff was great. I would really love to go back to this resort.
Stayed 6 nights in Apr 2025